O2 Reviews

Name: O2
Rating: 1.41

1.4 Rating 1,018 Reviews

9 %

of reviewers recommend O2

Company Reviews

Questions

Metrics

1.4

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how O2 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give 0 star if I could absolutely… Recently I visited the O2 Swindon showroom for getting an O2 postpaid SIM connection. Just five months before only I moved from France to the UK as a part of my new job. so my main motive for the O2 prepaid sim was to increase my credit score. But it was one of the worst decisions because due to their continuous hard check of my credit score, I lost 80 credit score (within 5 min !!!!). Also, the respective O2 staff from the Swindon Showroom didn't inform me that they are gonna do a hard check. That is also multiple times???!!!! Still, I don't know how it makes sense to do multiple credit checks and related point loss within a short time (within 5 minutes?!!!) from the same agency?. Now it will take at least one year to recover and now it is adversely affecting my life. I tried to contact O2 customer care so many times and no response at all.”

Helpful Report

Posted 2 years ago

“So bad data signal Very poor reviews. Poor service”

Helpful Report

Posted 2 years ago

“Recently I have had to face several issues with o2 due to miscommunication between the calls and chat agents who simply never looked at the notes properly whenever I called them regarding a refund and would constantly give me conflicting messages and make go through a lot of stress and cause health issues. The agents are very dishonest and make false promises. I had logged a complaint on 10/07/22 and had been told by a call agent my complaint had been logged only to find out after pushing an agent on the chat to check if a complaint on the date had been logged and as I had expected it had not been logged to a senior manager. Also I had to push the agents I had spoken to check the call and chat notes to see if I will get my refund due on the date I was promised and they only did that when I had told them I solid evidence of the chats with the agents and also several reference numbers. Every time I called o2 I would get different answers and lies. Sometimes the agents whom I would speak to would act ignorant and pretend not to know what I am talking about and not bother checking the notes. I have had to force them to check all the notes and give me the correct information. Because of o2 I have had to face poor health.”

Helpful Report

Posted 2 years ago

“Ongo8ng customer from 2010. Don't need to say anything else...”

Helpful Report

Posted 2 years ago

“Cheaters, working with business mobile deals and trapped innocent people”

Helpful Report

Posted 2 years ago

“I ordered a Sim card as an additional line. This sim card never arrived, I started receiving texts from royal mail claiming to have visited my house to deliver the parcel but I was not home . That was a lie, for the whole of that month I was indoors being sick from work. Text requested for me to pay a small amount for the parcel to be delivered. I was desperate, my son was joining a new school and I wanted to be able to communicate with him. I paid a small amount using my card. This was a setup O2 hard exposed my details to the wrong courier service. People started using my details to apply for loan facilities. I was contacted by several companies informing me of what was happening. O2 caused me to be a fraud victim. Instead of accessing the services that I requested O2 concluded that I had updated my existing line, this was wrong, I kept calling them and talking to different customer service staff who give promises that never happen. I finally decided to move to another provider and was charged a penalty. O2 does not care about losing a small customer like me all they know is that they can threaten you by spoiling your credit score.O2 customers be careful 02 will make fraud victims. When I complained,I was told to wait for a manager to call me the following day. I am still waiting for the call.”

Helpful Report

Posted 2 years ago

“Fabulous customer service at the Blackburn O2 shop today .Thank you Issy for your excellent knowledge, understanding and support .Definitely would recommend Issy for anything related to mobile phones.A very happy customer .”

Helpful Report

Posted 2 years ago

“DISGRACE. AVOID AT ALL COSTS. Changed from O2 a year and a half ago. Just realised they have continued to take my money via D/D dispite cancelling. Called and spent ages getting it sorted. Eventually received an apology, cancelled D/D on phone while I waited and they applied to 'authorisation team' for refund. said I would hear shortly. A few weeks later, received unpaid bill for that month, and threats of disconnection etc. I was so distraught, got my wife to speak on my behalf. same process, apology, cancelled while on phone and said we would hear. Just received Disconnection notice. 2 months worth of an 'unpaid' bill, threats of credit rating, debt agencies and courts. Tried to call, but they won't pass my security as I can't give amount of my last bill (a year and a half ago). Told to go into an O2 store. Despite saying I didn't have time, they said they couldn't help me. So went into store with driving licence and bill id, but they wouldn't clear me because I couldn't give amount of last bill! Beyond anxiety-causing stress. this will jusy multiply month on month. What am I supposed to do?”

Helpful Report

Posted 2 years ago

“I’ve called the number 202 for free and I’ve been waiting for 1 hour to pick up and still not picking up”

Helpful Report

Posted 2 years ago

“My internet connection is shabby at best, when trying to get a hold of them via the app, most of the times I tried all their agents are "busy", if you want to speak to someone prepare to spend an hour on the phone. When looking for a resolution (me leaving the provider) they sent me a replacement SIM... Trouble is they disconnected the old one before the new one came leaving me without an income for days as a self employed person... Avoid them like you would the plague”

Helpful Report

Posted 2 years ago

“WARNING ⚠️ STAY AWAY FROM O2 THEY HAVE THE WORST INTERNET CONNECTION EVEN.”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful company. Criminals have used my elderly parents details to obtain phones and contracts. Despite telling the fraud team, they are receiving threatening letters demanding money. This is extremely upsetting for them. No one at 02 will take responsibility for this and keep saying “there is nothing we can do”. Absolutely disgusting. Worse company I have ever had the displeasure of dealing with”

Helpful Report

Posted 2 years ago

“The worst customer service I have ever experienced! Full of lies and half truths. Over charging my account and then its taken weeks and hours to try and get it sorted. It still isn't sorted! I'm at my wits end. Avoid this network at all costs.”

Helpful Report

Posted 2 years ago

“awful dishonest company, read the reviews, we had a business contact to replace a phone next day if it breaks , as a business this was what we needed, an insurance and paid, six months before contract is due to end it breaks!!, they refuse to repair or replace, instead they wish to sign me into a new contract!!!! DO NOT SIGN UP TO THEM”

Helpful Report

Posted 2 years ago

“I would have given zero but sadly there isn’t that option they the most annoying ass network on planet. Apparently sending defected products and claiming you have to pay if u want that replaced with another repaired product. Honestly I feel sick to have changed this network. And as Samsung whom they claim does the repair who are the phone manufacturer I find it unbelievable that they actually would do this when the phone is within 1 year warenty please be aware taking contract with them I am so stressed with this and am struggling to get this sorted. They are money hodering assholes”

Helpful Report

Posted 2 years ago

“Have not managed to use my phone yet as I need a friend to set it up for me as I am useless with technology. Called customer services last Friday to order my upgrade, the poor lady who answered to me was so helpful I couldn't thank her enough. I was on the phone for two and a half hours and she was so patient with me not once huffing or puffing as I had no idea what to do. Her name was SAVINA. which I have made a point of putting capitals in the hope she gets some recognition for her superb work and tolerance of me, she was also SCOTTISH. If you get to to read this SAVINA and remember me (the lady with the brain damage) I can't express enough how much I appreciated your help and you are not just a voice behind a phone.”

Helpful Report

Posted 2 years ago

“Changed bundle without informing me, customer service total rubbish,they just seem to rip off the customer and make more money for themselves.”

Helpful Report

Posted 2 years ago

“Worse thing I ever did was agree to move from virgin , lost a lot of data on the deal, and O2 put up the monthly payments, also went close to a border , not included in "roaming" got charged, even though I didn't get any data, which is funny as in the UK, I keep losing connection? Can't wait to end my contract ... Avoid!”

Helpful Report

Posted 2 years ago

“Absolutely dreadful customer service. Ive been without signal for 6 days no one can tell me why or when it might ever be fixed. Have emailed 2 complaints that havent been acknowledged and made numerous calls and been into shop got new sim nothing has helped. Finally someone told me I can use wifi enabled calling but I cant get texts and cant get urgent items I need as bank needs to send OTP text. Disgusted.”

Helpful Report

Posted 2 years ago

“As below, unable to get in touch with the company. they either have no staff or are unwilling to deal directly with the general public.”

Helpful Report

Posted 2 years ago

O2 is rated 1.4 based on 1,018 reviews