Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,752 Reviews

71 %

of reviewers recommend Oak Furniture Land

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0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will do the quick version of this complaint because it stems over 18 months. I first ordered a 2 and 3 electric recliner sofa April 23. I was advised I didn't need to measure as the sofa came in 3 parts and the delivery drivers were amazing and could get it in anything. The first delivery arrived, they could only get the 2 seater in. Then over the year there were 7 more attempted deliveries, all either delivering the wrong 3 seater, or refusing to try due to bad backs, or needing to get home quickly as it was the end of the day. After the first delivery OFL, offered me what they called a 'goodwill gesture'. After the final and 8th delivery that was wrong I called it a day on the whole incompetent sorry process. I told them to take the sofas I had (one right and one wrong) and refund me my money. They refunded me, but left out £300. Informing me that was refunded last year. I informed that that last year they called it a 'goodwill gesture' so they needed to decided what terminology they were using for which. And they could not use 'refund, goodwill gesture, and compensation' all interchangeably to suit their narrative, dependent on what the situation is what had been happening. So basically I am now without any sofas (I am a disabled lady and I have a young child), without a full refund. Or if I have had a full refund (which is what they are saying) where is my goodwill gesture/compensation for the 18 months of hell they have put me through? This company is corrupt, a scam, and I advise everyone to STAY AWAY FROM OAK FURNITURE LAND. They take your money, and do not care about the rest. Whilst they keep your money the sales people still get and keep their commission, and they still earn interest on it. When you get a refund or partial refund in my case, they still get to keep all of the interest that accrued. It's like being in an abusive relationship with coercion, and financial abuse. You finally escape but are left battered and abused, stressed with anxiety, and money taken from you. Get as far away from this company as you can.”

Helpful Report

Posted 6 months ago

“Ordered a chest of drawers, when it was delivered it had several problems with it & the quality was very poor. I sent pictures of it & they ordered me another one which when delivered was worse than the first one, it had 9 problems & the wooden top was so rough it was like sand paper. When I phoned they offered me a discount of £50 & I told them that I wouldn't pay £50 in total for it. I have never had furniture delivered in such poor condition. They gave me a full refund & I won't be shopping in there anytime soon.”

Helpful Report

Posted 6 months ago

“My farther works there he’s so nice and polite he says he always tries his best and he’s always nice to people as I’ve seen”

Helpful Report

Posted 6 months ago

“We would like to highly recommend Oak Furnitureland as a particularly good company to purchase furniture. We purchased a 3-seater and 2 x 2-seater reclining settees, when they arrived, we realised we hadn’t allowed for the extra room needed for the recliners, our fault really. On this occasion we spoke to Grace in customer services, who was excellent and said they would happily collect the 3-seater settee and replace with a single reclining armchair and credit the difference. The swap over was scheduled for a week hence, which was very quick. Whilst we were waiting for this exchange to happen, we became aware that the colour didn’t really match our décor, which became more pronounced in certain light. They were advertised as charcoal, but they were more of a slate grey with a definite green hue. We telephoned customer services again and spoke to a Tiffany to ask what our options were, not really expecting any assistance, as they were the items we had ordered. Tiffany said we could exchange the settees for another colour/style or have our money back. We went back to the shop in Stevenage, we wanted the same style in a grey without a green tinge. We found some material in a sample book and inspected it closely inside and outside the store and found a better match to our décor. Unfortunately, when we spoke to Tiffany it wouldn’t be in stock for 3 months. However, she said we could keep and use the 2 x 2-seater settees until they were delivered. Tiffany organised it so that the 2 x 2-seater settees were delivered with the single armchair and the 2 green settees were collected at the same time. Absolutely nothing was too much trouble and let’s face it the fact they didn’t fit in our lounge in the 1st instance could have been put down to not measuring properly and secondly, we chose the colour, also our mistake. Well-done all-round Oak Furnitureland Customer Service. We have already recommended you to all those who have admired our lovely suite. Thank you very much”

Helpful Report

Posted 6 months ago

“Sofas were delayed twice and I was left with nothing to sit on for 2 weeks. Finally arrived 13 weeks from order date and when 2 and 3 seaters arrived the 2 seater was damaged badly with at least 15 marks and a small hole on the back. Absolutely shocking condition considering the price tag(3,649 sale price.) After sending a technician out I have been offered a replacement for both sofas. I just have to wait another 10 weeks ( I won't hold my breath). So no compensation was offered even though I have to take another day Annual Leave and have to have to look at sofa full of imperfections. The worst company I've ever bought furniture from, I always thought their products were excellent quality. NO AVOID LIKE THE PLAGUE.”

Helpful Report

Posted 6 months ago

“Ordered Acacia bedroom furniture in feb paid in cash up front, with delivery date of May told by salesperson all made in UK but the problem was sourcing the wood due to conflict in the region it travels from, yet the packaging when delivered has printed on it “made in Vietnam” so not made in UK! Delivery date arrived was told I would get call half hour before furniture arrived - slot was 7-10am. Got a call at 6.45am followed by the delivery arriving 5 mins later! Doorstep delivery so loaded into garage when unpacked the set of drawers looked like it had been dropped from a great height - split in numerous parts and cracked! Call to customer services and offered a £150 discount on the item ( it wasn’t a scratch it was wrecked!) refused so offered a replacement and another date booked for a day I had a hair appt booked but was told I would get a half hour call which would mean I would have chance to get back as I’m only 10 min away. Delivery date came with slot between 12-3 , call came while I was getting my hair washed at 11.45 and from security cameras drivers were already on the driveway!! So no pre warning, I rang back 5 mins later, no answer, text the number no answer they then left. Rang customer services to be faced with a lady who just kept telling me it was my fault it hadn’t been delivered and she couldn’t ask the drivers to go back they expect people to be in for delivery( I would have been in had I got the call I was promised!) so yet another date had to be arranged for 2 weeks time and another day off work! Got a confirmation email with date and that I would get a 3 hour slot day before. When I didn’t I had to ring to be told the delivery slot hadn’t been requested so it wouldn’t be getting delivered! At this point I have had enough the lady on the phone was very apologetic and understood my frustration and booked yet another slot with premium delivery and half hour call. I did ask why they mention a half hour call on the website when it doesn’t happen but she promised me it would, they would deliver to a room of my choice, collect the damaged drawers and take away any packaging. So here I am delivery day with a slot between 7-10am and guess what, knock on the door at 6.55am from delivery team NO HALF HOUR CALL!! Delivered furniture to a room of my choice, straight up the stairs and into the bedroom across the new stairs, landing and bedroom carpet with dirty feet so I’ve spent the last half hour washing carpet! One of them did remove his shoes and apologize on behalf of the other but it’s just not on! Damaged drawers were taken but not packaging! All in all poor service I will definatly not be using this company again and would dissuade family/friends from doing so.”

Helpful Report

Posted 7 months ago

“In January 22 we ordered a table,chairs and sideboard from Oakfurniture land, which were delivered in March 22. In January 24 we found the sideboard and table was riddled with woodworm. We rang oakfurniture land, they said send pictures. They agreed to replace them, so far so good. In March 24 the new sideboard arrived, within 2 weeks the top of the sideboard was peeling. In April 24 the new table arrived which is a different colour to the sideboard. We got in touch with oakfurniture land and they said there was nothing they can do about it. So we are now left with a table that is a different colour to the sideboard, and a sideboard that is peeling on the top. We are very dissatisfied. If you want my advice never do business with oakfurniture land. We have learned the hard way.”

Helpful Report

Posted 7 months ago

“I ordered 2 sets of coffee tables and was assured by the salesman in the Farnborough store that they would arrive ready to just take out of the boxes. He was genuine. I was prepared to wait almost 3 months for them but what arrived was 8 legs and 4 pieces of wood! Not what I ordered. They have been returned but 3 months on I have to start again looking for my coffee tables. Good quality Flat pack can be bought at a fracture of the price. Not impressed. I gave you my money in good faith and waited all that time and you have left me with nothing and waiting for my refund.”

Helpful Report

Posted 7 months ago

“Dont use this company. They promise delivery in a few weeks, then due to supply issues it turns into months. Not reliable. Avoid.”

Helpful Report

Posted 7 months ago

“Paid a huge amount of money for the Hercules extending dining table 4 years ago. The varnish is cracking in several places and the insurance we took out doesn't cover because OF is saying its sun damage!!! It is placed infront of patio doors which have blinds on them! The coating clearly isn't fit for purpose and would not recommend this table nor OF”

Helpful Report

Posted 7 months ago

“NEVER AGAIN.. stay clear. Boucher Road Belfast. I don't normally write reviews but on this occasion I had too. The one star is only because it won't let me leave a review without a star. We purchased a black 3 & 2 leather electric seater on the 11/9/23 which was due to arrive on 5/1/24. I received an email the 2/1/24 saying only 1 item would arrived & the other item would need rebooked. I phoned customer services & the guy was so rude to me, asking did I want it or did I want to cancel it. I went directly to the store & spoke with the manager who said I should have been offered a compromise like a different date that both items would arrive. So I spoke again to customer services & we agreed on the 2 items arriving on the 5th April. On the 1st of April I rang the store to make sure the 5th was my date for delivery of which I was told "I'm sorry but only 1 item would be arriving". I couldn't believe this was still dragging on 7 months later. On this call I was given assurance that both items would arrive on the 17th April so I agreed to wait. On the 16th Apr I received another email saying only 1 item would arrive & the other one would need rebooked. By this stage we had, had enough. We decided to ring & cancel our order. Of course we got the whole, were really sorry this has happened. If you would be happy to wait to July both sofas would arrive together. Were they serious.! Also said if we were happy to take it in the grey we could have it sooner. We declined & said we were cancelling our order & asked for our deposit back. It eventually was returned to our acc after a good few phone calls. Our bill would have been over £3,000 which they lost out on. £99.99 of that was for our 2 items to be delivered took indoors & set up as it was electric. The Premium Delivery it was called. Another £282.99 was for 5 year accidental & structural protection. I will NEVER purchase another item from this store. Bad service all round from start to finish. While I was there, my daughter wanted to purchase a mirror which was in the sale & was told all deliveries are to the customers home & there's a £9.99 delivery charge for the mirror. She didn't purchase it after that. On the 22/4/24 I purchased a 3&2 electric sofas from Whytes in Crossgar & the arrived (10 days after purchase) 2/5/24 they were also delivered & put together for just £20. So where do oak furnitureland get their prices from, charging customers £99.99 for the same job.? My items from Whytes was also half the price of what oak furnitureland was. I definitely won't be buying again from OAK FURNITURELAND.”

Helpful Report

Posted 7 months ago

“Ordered sofa January . delivery 22 may .got rid of old sofa to now get e.mail 17 th June delivery..6 months for a sofa . They offered fifty pound credit to spend in there shop ...yeah right nothing in there for fifty pound ...discussed by there customer care .”

Helpful Report

Posted 7 months ago

“Ordered 2 sofas from oakland silver barlay but when they got delivered they were grey went back to the showroom and was told it was the light in the showroom I'm very disappointed with them as they should have said they would be a different shade and the delivery guys had mud all over the place as didn't cover their feet”

Helpful Report

Posted 8 months ago

“Buy from anywhere else! Worst company, worst delivery drivers, worst furniture! Badly made and easily broken! So easy that almost everything they have delivered has arrived smashed! Even after promising quality checks at warehouse and upon delivery! Absolute joke! I'd be better off making my own! If you want to buy from here make sure you still have your old sofa just incase as you might be without one for a very long time! Delivery times are comical too! Apparently because they are hand crafted.......clearly by pigeons! Employ skilled people if you want to charge those sort of prices!”

Helpful Report

Posted 8 months ago

“Very overpriced furniture for very poor quality. Within the first few months of purchasing all pieces all pieces have marks on them. Would never buy from OFL again. Do not recommend! Would not even let me upload my pictures.”

Helpful Report

Posted 8 months ago

“Absolutely disgusted by the lack of concern. The shop and salesmen were lovely and helpful. THEN this morning, day of delivery, I get a call from depot saying bed can be delivered but the mattress is unavailable and cant arrive until 15 May, today is 17 April, because although it looks like it is in stock to the shop, someone in warehouse inputted it in wrong and it isn't. So as our other bed and mattress was taken away yesterday to co-inside with todays delivery we now have nothing to sleep on. Depot lady, although nice just said sorry, shop says call customer services cos we are just a showroom, and as usual customer services are useless. Only suggestion we are given is wait or buy another mattress that can arrive sooner. In the meantime what are we to do sleep on the sofa. The least the could do is lend us the mattress from the shop of something, some compensation. NO NOTHING just a "well mate not our problem, do you want delivery or not". Will not be using again if they are so unreliable. 4 weeks they had to sort this, 4 weeks.”

Helpful Report

Posted 8 months ago

“Waited in for 3 hours for my delivery,could not bother to let me know they weren’t delivering,,,,,,,,,paid for goods no delivery,,,,,,,,,,plenty emails and text reminding me of delivery times,,,,,,also salesman in Swansea ,told us if we did not buy,they were going back up in price,but just checked again they have been reduced further,,,,,,”

Helpful Report

Posted 9 months ago

“I advise anyone considering making a purchase from Oak Furnitureland is to question their commitment to adhere to delivery dates. On the 2nd Jan 2024 I purchased a TV cabinet with a displayed delivery date of 12 weeks from their Drakehouse store which on receipt of the order confirmation email it had increased to 14 weeks (2nd April) Waiting eagerly for the 2nd April to arrive, on the 22nd March (week 12) I received an update email stating delivery would be delayed due to attacks on shipping in the Red Sea and to contact the logistics team. Reviewing the issue apparently they located stock in the warehouse and agreed to reserve a unit and agreed to deliver on the 2nd April. Another email followed on the 30th March confirming a delivery time slot 2nd April between 15:00 and 18:00hrs. On the delivery day at 8:07, 2nd April (week 14) received a text message informing me delivery will not be possible and contact logistics team to rearrange an alternative date. I was informed the TV unit was currently out of stock and given a revised delivery date of the 18th April (16 weeks) Unhappy with the lack of notice and unable to speak with a manager, OBVIOUSLY I questioned my trust in this company and requested a full refund of my order. Obviously a typical case of 'Over promise and Under deliver'”

Helpful Report

Posted 9 months ago

“Ordered several items, they arrived, we paid £100 tohave them delivered and opened in house, 1 damaged,delivery man gave completely wrong info as to what to do, store refused help, had to contact delivery people and sort ourselves, waited 6 weeks replacement came, damaged again had to sort it all out ourselves,half hour sending emails phone calls etc,now waiting for 2nd replacement.Would not recommend this company.”

Helpful Report

Posted 9 months ago

“Extremely inexperienced delivery guys. Poor customer service and heavy fine on return. Damaged our wall during furniture delivery. Please refrain buying from them otherwise you will suffer the same amount of pain in waiting and not getting your things right. Extremely disappointed”

Helpful Report

Posted 9 months ago

Oak Furniture Land is rated 3.8 based on 1,752 reviews