Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,748 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service! Wrong sofa delivered after 12 week wait. I ordered a grey corner sofa, One half was grey the other was blue! They took the blue away and said a manager will be in contact. I then started to unpack one half and found it was badly damaged and ripped. I called head office very upset this had happened and was told to wait another month for re delivery or a refund. For me this a is terrible service I will do my best to tell everybody to not shop at oak furniture!”

Helpful Report

Posted 3 years ago

“After Sales Customer Service Issue. After buying many products from this company, we recently ordered a triple wardrobe. On delivery (which did come early), we found two doors to be damaged from shipping. A new door arrived within a week but the problem was with their sub-contractors 'homeserve'. They were contracted (it's in the emails), to contact us within 24 hours in order to set a date to come and fit the door. It took almost 2 weeks and 3 phone calls just to get the date. Oakfurnitureland were not interested insisting it wasn't in their remit and could to nothing to chase up homeserve. On the said date they cancelled 2 hours before. This couldn't be helped, but the next date they could come was yet another 2 weeks away. Meanwhile our bedroom resembled a students living quarters. In the end my husband fixed the door himself. Oak furnitureland are sending another door out to repair a dent in the other side but the frustration in trying to arrange this has put us off ever purchasing from this company again. Our contract was with Oakfurnitureland, not homeserve and they should have stepped up to the mark.”

Helpful Report

Posted 3 years ago

“I would like to thank all at Oak furnitureland for the leather armchairs and footstool I have recently received al items are amazing value for money I had to wait for them but it was worth the wait Thanks also to George and his colleague who delivered them for their help and professionalism and not forgetting customer service for their help.”

Helpful Report

Posted 3 years ago

“😡 what a joke of a company, ordered 3 items of furniture in may 2020 payed in full and its now March 2021 NO FURNITURE, kept getting pushed back with delivery dates. Please do not order from this company they are despicable.”

Helpful Report

Posted 3 years ago

“Faulty furniture, Homeserve came twice to no avail . Asked for replacement which was to be delivered yesterday . I was expected to dismantle the recliner settee and chair and build the replacement! Told them to keep it and have organised collection and refund . Again I can only get the refund if furniture is dismantled and wrapped ! Unbelievable. I checked with Furniture Village in case it was because of COVID . They deliver , put together check and take away all packaging, which again Oak Furnitureland do not .”

Helpful Report

Posted 3 years ago

“Mark and Tyler from Normanton delivered our furniture this morning on the dot of 7am as promised. They were mindful of covid-19 restrictions and very professional. What lovely guys they are and a credit to their company. Thanks to everyone.”

Helpful Report

Posted 3 years ago

“I would leave 0 stars if it were possible. I ordered a dressing table in November and the projected delivery date was for 3 months later. I received emails confirming a delivery time slot, but on the day itself, I did not receive the delivery nor did I receive any communications as to what had happened. Upon calling customer service, I was told that I had been apparently left a voice message on the day of delivery to inform me that the table wasn't in stock and wouldn't be arriving until June. There was no apology for the lack of communication, no explanation as to why they didn't follow up with me via email and their only response was to either wait for June or cancel my order for a refund. I opted for a refund via phone, and it has been several days with no further communication from oak furniture land and no refund as been issued to my account. This company has taken my payment for 3 months although they had no means of delivering the product. Even when contacting them, they have yet to issue me a refund. A shambolic company that I will now be avoiding at all costs.”

Helpful Report

Posted 3 years ago

“After waiting 16 weeks for our sofa parts of it was missing on closer inspection of the three packages these where the label on there. Note different order number and different names, which name of them is my name . I phone the store and complained which they reply fill out a fault form with picture ,which i did and sending attach of labels. They was not interested about the labels and said they would order the missing parts. Which i have chased twice . Phoned again today and the chap was willing to help and did agree that they got the attach of labels. I also told them about the delivery drivers that where rude as i paid for the service for them to put the sofa in the house ,as the the driver was having difficultly in getting the sofa though the front door shouted " i haven't got time for this " and dump the sofa outside and walk off he did come back after i said i can take the front door off and again rudely said the his colleague he reckons he can get the front door off. I asked for compensation for missing parts of sofa having other peoples orders and rude drivers. All they come back with £70 voucher to spend in store. I will never use them again. If you don't want the same experience them stay clear”

Helpful Report

Posted 3 years ago

“Just been served by Jacky from Truro branch.Excellent service from her.She made everything clear and simple and answered all my questions. .Looking forward to my new bedroom furniture”

Helpful Report

Posted 3 years ago

“Had our dining table and chairs for a year now and really happy. Service in showroom was friendly and professional with no hard sell for extras. On delivery 1 chair was damaged and after just one call we had a replacement within 48 hours. Just before Christmas, we noticed a crack in a panel on the table. They asked for a photo, we sent it and they replaced the whole table, no quibble. I see they are taking some stick over the amount of packaging??? Product needs to be protected in transit. We separated the cardboard and other materials and took them to our local recycling centre to make sure they were disposed of properly. You can't put ALL of the responsibility on the supplier. Next time I want some oak, I will go to them again.”

Helpful Report

Posted 3 years ago

“I have ordered a Samson Sofa Cost 2000 and a Dining table with chairs Cost 1039, for sofa i was told it will take 19 weeks ok but table will arrive in 6 weeks, table arrived in time, there were two deliver guys they have no mask on at all and did not bother to take permission to come closer to you, they dragged deliver on my new tiles and new laminating floor, my tiles and laminating scratched and they broke two of door stripes, I called their customer services and they said sorry and that's it. I said do you know who delivered at my address he said no i asked how you will follow up then he started to mumble. I tried to cancelled my Sofa order because i am afraid they might will damage my other tiles, floor and doors.”

Helpful Report

Posted 3 years ago

“Have my dining table set delivered damaged. Table top and 3 chairs out of 6 needed changing. The new table top lasts only for 4 months before it started having weird marks across whole table. We have been told it's a water damage which was never a case but they refused to take responsibility anyway! We don't have a kids spiling water on table without us knowing, this has been looked after as per manufacturer instruction or even better! Very poor quality of the product for £1000! Never again!”

Helpful Report

Posted 3 years ago

“Wrong items received and customer service the worst I have ever experienced. Customer service do not seem to have the skills to resolve complaints and managers wont speak with you. No effort made by OFL, customer does all the chasing. Only satisfaction I got was by finally getting MY money back and that was made as difficult as possible. Will never shop with this awful company again.”

Helpful Report

Posted 3 years ago

“order a sofa and the left side was a different colour from the right side. phone up to get it fixed and they sent out the exact same side that they took away. Have been ignored by there customer service teams via emails and have to wait an hour to get through to the must useless team of advisors. Over a month since this has happened and nobody in the company knows how to fix it.”

Helpful Report

Posted 3 years ago

“How can they rate nearly 5 stars!!!!!! some of my bedroom furniture was scratched, but I have never in my life seen such packaging, I filled 24 bags for a bed, a wardrobe and chest of drawers I am not a tree hugger, but come company, this is disgusting”

Helpful Report

Posted 3 years ago

“Purchased a king bed and mattress. Good quality but what let it down was the delivery. Paid £29.99 for delivery to any room. The delivery men took one look at the stairs and said it would not fit. They did not even try but said it would take an hour and they were too busy. They left abruptly. With the help of my neighbour we got it up to the bedroom in 10 minutes with no damage to walls or furniture. I contacted customer services to get a refund for delivery but have heard nothing back! Will not be using them again.”

Helpful Report

Posted 3 years ago

“I ordered a dining table and chairs today and had the pleasure to speak to Grace Fitzgerald who handled every question and query very capably and always with a cheery and helpful disposition. A real asset and such a nice change to speak to someone clearly enjoying her job and wanting to help customers above all else. Thank you”

Helpful Report

Posted 3 years ago

“Bought two two seater Grayson electric recliners. I also bought the additional insurance. After about a year the furniture started sagging. After endless emails asking for the furniture to be repaired and being constantly refused I gave up. A complete waste of money!”

Helpful Report

Posted 3 years ago

“Got a bed and 2 side tables delivered on 23rd if this month. Called them to do a price match as the prices fell by £87 , asked their customer service for a price match today. They refused stating that I should have requested for a price match before delivery even though they reduced the prices before delivering the furniture. Extremely unhappy and will never be purchasing from them again. Was on call with their customer service for 50 minutes only to be told they cannot do anything to help! Also waited over 2 months for delivery only to see the price fall on delivery date.”

Helpful Report

Posted 3 years ago

“Totally baffled!! Totally baffled!!! Ordered sofa in October with delivery 23/12, recieved text and email stating delivery would be 23/12 12.30- 15.30. At 16.30 no delivery so contacted customer service to see if everything OK, was told it was on route from Manchester and was the only delivery (quite a specific explanation), 17.10 I called back as no delivery- was told that the actual delivery date was 24/12, I explained that I had recieved confirmation that it was 23/12 and that I am working on 24th so could not accept delivery on 24th. Put on hold for a while then told the item wasn't in stock due to import delays with Covid 19 issues. 3 reasons for non delivery now in less than an hour!! I am fully aware of problems that covid has caused (I am a nurse and have worked throughout the pandemic) and would have been disappointed but not angry if someone from Oak furniture Land had just informed me of this. However due to being given 3 reasons am unsure what I actually believe, not particularly a good way for a customer to feel about a company??? Furthermore there now appears to be x2 sofas in my online account, x1 Which I clearly did not order. Am eagerly awaiting an honest and timely update from Oak Furniture land. 24/12 Recieve phone call whilst in work- delivery men are outside my home!! I asked them to read me the invoice and lo and behold its the 'other' sofa that I have never heard of. Told them it was not my order and to take it back. Spoke to customer services who stated they had sent a replacement while the actual sofa not in stock. I asked them if they had ever thought to contact me and tell me about this, no they just thought they would send me a replacement without my knowledge. I would have then unpacked it and only then realised!! In summary- - Diabolical customer service - At no point did anyone inform me about what was happening!! - Tried to delivery a completely different sofa without informing me”

Helpful Report

Posted 3 years ago

Oak Furniture Land is rated 3.8 based on 1,748 reviews