O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 4,984 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,984 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read O\'Briens Wine Reviews$

Visit Website

Phone:

+353 1 2693139

Write Your review

Tell us how O'Briens Wine made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, This supposed to be a gift and instead of receiving the box from the order with 2 glasses and a message, it was delivered just the bottle of whiskey in a round case. Very disappointed :(”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Dear Sir, Our sincerest apologies for the mistake in your order, it looks like a genuine mispick in the warehouse. A member of our customer care team will be in contact shortly to rectify this mistake. Kindest Regards, O'Briens Wine Online Team.

Posted 3 years ago

“It’s not arrived.”

Helpful Report

Posted 3 years ago

$Read O\'Briens Wine Reviews$

Dear Sam, Thank you for your order and my sincerest apologies for the delay with delivery. A member of our Customer Care team will contact you immediately to rectify this. Kind Regards, The O'Briens Wine Online Team.

Posted 3 years ago

“My order is not complete. This is very unsatisfactory.”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Mary, very sorry for the issues with your order. Very often parcels can become separated in transit with our couriers, but please email online@obrienswine.ie and a member of our Web Team will be in contact with you shortly to address your problem. Kind Regards.

Posted 4 years ago

“All items were not received - missing items were Lagunitas Daytime 35.5cl Can 4 pack and is proving difficult to contact O' Briens. The O'Briens invoice/delivery docket received indicated "0" quantity for this item yet the order online stated fulfilled and I was charged even though your own invoicing system recognised you had not supplied the item.”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Stephen. We are very sorry for the mixup with your order. A member of our Web Team will be in touch with you ASAP to rectify the matter. Kindest Regards, The O'Briens Wine Custoemr Care Team.

Posted 4 years ago

“You sent me 36 bottles of the wrong wine. You need to come take it back and replace it with what I ordered .”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Colm, very sorry for the mix up with your order- it looks like a genuine picking mistake. A member of our Web Team will be in contact with you shortly to rectify the situation. Apologies once again, the O'Briens Customer Care Team.

Posted 4 years ago

“This is the worst website ever experienced”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Philip. We are sorry for your frustrations with out website. If you would like to contact us on online@obrienswine.ie, a member of our Web Team will be in touch to discuss the matter? Kind Regards O'Briens Customer Care Team.

Posted 4 years ago

“the order was due to be deliver between 140pm and 2.4opm, did not arrive until 4.55pm. i had made sure to be home for that hour !”

Helpful Report

Posted 4 years ago

“You delivered to the wrong address!!! Please fix urgently!!”

Helpful Report

Posted 4 years ago

“Order has not arrived in full the 12 mixed french wine is missing”

Helpful Report

Posted 4 years ago

“Never received my order. My order was delivered to somewhere in Dublin not to my address in cork. Will never order again. O'Brien's Wine's have stolen over €75. from me.”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Lorraine, thank you for your online order. As I explained to your partner on the phone yesterday, we are sorry for the mixup. As soon as I found out about the mistake I reshipped the products to you immediately- I can see they are in your local sorting hub already. I would like to assure you that we take full responsibility for all products until they are delivered safely to our customers. If you would like to discuss this further, please do not hesitate to contact me at online@obrienswine.ie. Have a lovely weekend, The O'Briens Wine Web Team.

Posted 4 years ago

“Re order Number: WO-5123391, Hi, I received my order today and I was very disappointed to see that what I ordered was not delivered. I ordered La Porte Du Caillou Sancerre 2016 but La Porte Du Caillou Sancerre 2019 was delivered. I opened one bottle this evening to taste but it is not at all as good as the 2016 year. I wish to return the 4 remaining bottles and please replace them with what I ordered. Kind regards, Marian Manning.”

Helpful Report

Posted 4 years ago

“I didn't receive the full order and Already contacted support about this! Only got 6 bottles out of 18 that I have ordered.”

Helpful Report

Posted 4 years ago

“Order was delivered to the incorrect address. Very disappointing”

Helpful Report

Posted 4 years ago

“The delivery was not done to my address , I got a call from Powercity in Sallynogin to tell me DPD dropped the package in their address by mistake... if it wasn't for the honesty of guy in Powercity my wine would have been lost!!!!!”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Andrea, I am very sorry for the manner of the delivery of your wines. This is not the service we expect our couriers to deliver but I assure you we take full responsibility for the wines until they reach our customers safely, so would not have left you short with your order. In saying that, we apologise once again for the inconvenience this caused you- a member of our web team will be in touch with you shortly to discuss. The O'Briens Customer Care Team.

Posted 4 years ago

“DELIVERY INCOMPLETE. 30964 RIOJA JOURNEY 12 BOTTLES MIXED CASE WAS NOT DELIVERED. PLEASE CONTACT ME ASAP AT 087 4181511 THANK YOU TED FARRELL”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Ted, Thank you for your feedback and apologies all of your delivery was not made together. Parcels can often become separated in our courier's sorting hub and be delivered separately. A member of our web team will be in touch with you shortly to resolve this matter. Apologies once again for the inconvenience. The O'Briens Customer Care Team.

Posted 4 years ago

“I still have not received my order.”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Patrick, Very sorry for your delayed order. A member of our customer service team will contact you immediately. Kind Regards.

Posted 4 years ago

“Only half of order delivered”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Karen. Very sorry for the mistake- someone from our customer care team will be in contact immediately.

Posted 4 years ago

“I was sent 5 bottles of gran Reserva and 6 Torres. There was a bottle of monastrell that I did not order. Very disappointing. I expect to get what I paid for. Barry Williams”

Helpful Report

Posted 4 years ago

$Read O\'Briens Wine Reviews$

Dear Barry, We are very sorry for that- it looks like genuine mistake at packing. Someone from the Web Team will be in touch shortly to rectify the matter. Kind Regards.

Posted 4 years ago

“wine not delivered after it was confirmed that there was someone at the property to accept it.”

Helpful Report

Posted 4 years ago

“Terrible service. Quick in taking the money Slow in replying to any query”

Helpful Report

Posted 4 years ago

O'Briens Wine is rated 4.7 based on 4,984 reviews