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Oh Polly Reviews

3.6 Rating 912 Reviews
66 %
of reviewers recommend Oh Polly
3.6
Based on 912 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
3.7 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

How do I contact Oh Polly?
(1 month ago)
You can contact Oh Polly by Email, Live Chat and Telephone.
(1 month ago)
D
50.00%
Industry Average
Horrible return and customer service!!! Shein has better return than this company! They gave me store credit gift card and IT DOEA NOT WORK! Sounds like a scam and every attempt to keep your money. Have been emailing for weeks and still have not resolved the issue. They also take forever to reply.
- ""
I used the dumb chatbot to get a message to customer service on 4/8.
- Anonymous
to me that sounds like a scam pay extra money and we'll guarantee that you actually get the item you ordered? shoddy customer service my daughter spent her hard-earned money as a 19 year old to get a dress to wear for her birthday which is long past and never received the dress.
- Lisa S