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Oh Polly Reviews

3.6 Rating 912 Reviews
66 %
of reviewers recommend Oh Polly
3.6
Based on 912 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
3.7 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

How is Oh Polly returns process?
(4 days ago)
Greater than 57% of reviewers feedback is Oh Polly returns process could be better.
(4 days ago)
F

Returns - Difficult

0.00%
Industry Average
Initially was impressed by delivery and packaging and was assured by their 40 day international returns policy but the 40 days includes the time it takes for the drop to shop process to get back to them once you drop off the return and it took them over 3 weeks from the date I dropped the return back to the shop to get back to Liverpool from Ireland and they are refusing the refund because of this and are sending the item back, so really you only have a few days to decide if you want to return it
- Anonymous
Absolutely ridiculous returns process. The refund process took over a month and OhPolly will try at every turn to keep your money. They literally charge you to send items back to you, contact you after the fact claiming items are damaged without proof, and immediately ship the items back to you without consent.
- Kimberly
I returned an item a few days after I received it back in July and then it was confirmedas received by retailer by re-bound the returns service and i have been patiently waiting for a response.
- Anonymous