Oh Polly Reviews

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Oh Polly deliver? How long does Oh Polly take to deliver? Does Oh Polly deliver on time? How is accuracy and good condition of items delivered by Oh Polly?

Returns

How is Oh Polly returns process?

Customer Service

How can I contact Oh Polly? How quickly does Oh Polly resolve customer queries?

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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

How is Oh Polly returns process?

Helpful Report

(1 month ago)

Greater than 57% of reviewers feedback is Oh Polly returns process could be better.

Helpful Report

(1 month ago)

0.00%

Industry Average

“ Initially was impressed by delivery and packaging and was assured by their 40 day international returns policy but the 40 days includes the time it takes for the drop to shop process to get back to them once you drop off the return and it took them over 3 weeks from the date I dropped the return back to the shop to get back to Liverpool from Ireland and they are refusing the refund because of this and are sending the item back, so really you only have a few days to decide if you want to return it ”

- Anonymous

“ Absolutely ridiculous returns process. The refund process took over a month and OhPolly will try at every turn to keep your money. They literally charge you to send items back to you, contact you after the fact claiming items are damaged without proof, and immediately ship the items back to you without consent. ”

- Kimberly

“ I returned an item a few days after I received it back in July and then it was confirmedas received by retailer by re-bound the returns service and i have been patiently waiting for a response. ”

- Anonymous

Oh Polly Reviews

Returns - Difficult