Oh Polly Reviews

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Oh Polly deliver? How long does Oh Polly take to deliver? Does Oh Polly deliver on time? How is accuracy and good condition of items delivered by Oh Polly?

Returns

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Customer Service

How can I contact Oh Polly? How quickly does Oh Polly resolve customer queries?

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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

How does Oh Polly deliver?

Helpful Report

(4 days ago)

Oh Polly delivers items by Courier and Postal Service.

Helpful Report

(4 days ago)

100.00%

Industry Average

“ There was a problem with my delivery due to security measures which I didn’t really understand. Alex explained it to me and helped me sort it so I could get my dresses as soon as possible. Massive shoutout to Alex, thank you for being so helpful💕 ”

- Tara

“ Oh Polly are absolutely fab! The clothes are beautiful and quality far exceeds expectations everytime. The thing i love most about Oh Polly is the customer service, big or small they always resolve it and its always in a timely manner. I recently had a parcel go missing unfortunately my neighbours took the delivery and never gave it back, Oh Polly Kindly sent a full replacement! As you can see by the photo im absolutely obsessed with this brand i make numerous orders every week and will continue ordering in future! Thankyou Oh Polly! ”

- Lucie carter

“ A huge thank you to Lauren & Alexandra! I ordered for next day delivery and needed my order by 1pm. Lauren & Alexandra tracked my order and it arrived by 12.10 in plenty of time. Top class customer service 😊 I would definitely recommend Oh Polly to my friends. Thanks again! ”

- Megan Seward

Oh Polly Reviews

Delivery - Fast