“Paid for an upgrade with onthebeach and I basically found out that it had been double booked so I was automatically downgraded. The rep had also confirmed at the hotel that onthebeach were aware of the double booking of the upgrade yet proceeded to downgrade me without notifying me or reimbursing. I paid 1500 for the holiday and was reimbursed 80 quid for a ruined accomodation for 14 days. Avoid. !!”
“On the Beach customer service is just a disappointment. Our holiday was ruined! We were forced to leave our hotel due to flooding. We were told we would get a room at sister property next door and there were no rooms on arrival. Slept in lobby and dormitory before being sent to horrible room. Asked for reasonable compensation and finally offered us 1/2 the amount. Disputed charge with Amex and On the Beach successfully manipulated the dispute. After provisional credit was issued by Amex, On the Beach charged our card for that amount without authorization. Do not book with this company as they do not behave with an ounce of decency. The response they give is that "we are looking into your complaint" Do not believe it!”
“Holiday from August 2022... Complained regarding the hotel which wasn't the stars that I paid for.. spent 1st week on the phone to them to be offered a move if I could find one... I have officially complained on my return and still no reply except that they will get back to me.. Hoping an ombudsman of some form can be found to get them to stick to their own SLA for customer service....Disgraceful”
“I see a lot of bad reviews about OTB but personally I did not have any issues with anything. Last July, me and 3 of my friends went to Paphos, Cyprus for an all inclusive holiday. When booking the holiday, the paperwork and confirmation came instantly. We all paid around £750 for a week including private transfer and insurance. Everything in the paperwork was well detailed and even helped when using TUIs website as we were flying with them. This was the first time we ever booked a holiday and everything was very well explained on how to navigate through ‘manage my booking’ section and what to do before the holiday begins. Personally, we had no issue with flights and transfer despite flights being cancelled was very common last July. The hotel was lovely and we had a great time. My views may change in the future if booking with OTB again but for now I would highly recommend”
“Worst customer service and after sales care I have ever had the pleasure of experiencing. Be aware that OTB are only ATOL registered which will protect you if they go bust but they opted out of being ABTA registered as this gives their a back up for when they let their customers down and do not see when they are in the wrong! I had a perfect experience with this company until things went wrong (they booked the wrong time transfer so I would have missed my flight - left me to sort it and no compensation for the hour and a half phone call, nor the two days of my holiday that were ruined as they left me to it!). Be warned!!”
“The worse travel company ever ,I booked a 5*family holiday in June 22 , they abandoned me and my family in Turkey when the airline cancelled our flight no alternative arrangements wer in place it cost me an additional £1500 pounds to get my family home from Turkey they have not refunded me any of the cost they have not refunded me for the flight I payed for ,they have problem taking your money they said my hoilday was atol protected wot aload of bulls--t ,,,,all abandoned passengers who travelled with tui wer taken to hotel and cared for but not on the beach passengers they were abandoned and ripped off do not book with these cowboys”
“They are not recognised by Ryan Air and give an email so you can contact Ryanair but no password so they are the only ones who control your flight ,they won't give the password they are rude ,hang up on you and fob you off ,just ca nacelle holiday with lost deposit and flight price ,rubbish never ever use them.”
“Avoid this company!!
I have just found the same holiday for over £150 cheaper, it was only booked this morning (I used the wrong link as thought it was loveholidays). I rang On The Beach and they didn’t care, they stayed if I wished to cancel my holiday I would still need to pay for the flights, no goodwill gesture just much repeated hollow apology followed by some T&C’s”
“Would never use this company again, sold us a so called five star all inclusive holiday at the Diamond of Bodrum in Turkey and would of rated it a two star, was that bad we cut short our two week stay and left a week early which cost us an extra flight to get back to the UK. I find it so frustrating the fact this company is still sending and selling this awful hotel with a five star rating ! We were both at this hotel in April 2022 and to date we have never had a email or telephone call from this company after numerous emails we sent regarding our nightmare experience! We booked with Tui to go to Spain this month and all so far our service we received is absolutely amazing & professional, they even checked us in with the flights to our destination!”
“I have sent 3 email to on the beach feed back and no one has replied which is not a good service, i stayed in a hotel in Portugal and there was demolition work getting done so my whole 8 days holiday was thrilling and banging from the way keys and no reply from on the beach this is not good service”
“On the Beach say they will reply to emails within 56 days. Thant's right, it will take them 56 days to answer any questions you might have. Very friendly when taking your money, then customers services couldn't care less.
There's plenty holiday providers, use any of the others...”
“Having issues with the private transfer booked trough them. They never collected us from the airport neither from hotel. Was impossible to get on touch with them to sort the issue.”
“Went on holiday to Athens, hoel Myrto, outside of Athens. The hotel and the staff were very friendly. Nowhere on On the Beach website does it say that if you book economy then your room looks onto the dual carriageway and the 24 hour noise. The website also said there was tranfers from airport which I paid for. But there was no transfers, when I phoned the transfer company on arriving. They told me they had notified on the beach months before hand, that they don't do transfer to my hotel. On the beach have still NOT returned my transfer charges, never mind the cost of taxies to and from to the airport. They are now ignoring my emails. I do NOT RECOMMED THIS COMPANY”
“easy booking and reasonable prices. Transfer experience from Fuerteventura airport terrible via shuttle, 90 mins sitting on coach waiting to leave, had to load and unload own cases. Service at Fuerteventura airport by Ryanair staff appalling. herded like cattle down boarding ramp even before plane had arrived, discourteous and officious.”
“Very easy to book, access and manage booking and receive paperwork. We enjoyed our holiday but the hotel was somewhat lacking and definitely reflected the poor reviews we had seen online. Not very clean and dated. Our transfers were challenging - we had no instructions on arrival and queued several times before finding our coach (who then split up all passengers mid-journey onto mini-buses. Not what you need at 3am in the morning!) We were also dropped at the top of our steep hotel drive with cases et al. Would booking again but opt for private transfers.”
“Had a great holiday to Crete in September and everything was easy enough to set up and print off all my documents, book my seats for the flights, transfers etc
Only reason it does not get the full 5 stars was due to the hotel transfers, the company they used the driver was very rude who took us to the hotel and lazy. He made no effort to put the cases in hull of the coach, we had to do this ourselves. Then the return. they decided we would not be picked up from the hotel but down the road somewhere (about 5 minutes' walk) I was not happy at this with dragging cases down the road and if anyone had mobility issues and was not aware of this beforehand, this would have been an issue. The joke of this was then the coach went up to the end of the road where the hotel was, to turn around!! Was no reason I could see why this needed to be done like this as we were dropped off, right outside the hotel going, so why the change to be picked up??? These needs looking into as it will put people off returning and also the Hotel was not happy with this, for the very same reason.”
