Opodo Reviews

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“please send to opodo/edreams they are really scammers thieves liars they are not a legal company please never never be scammed by opodo it is NOT a real company it is a scam PLEASE BE WARNED AND GET IT OUT THERE IT IS A SCAM AND I MEAN A SCAM INFORM AS MANY PEOPLE AS YOU CAN ABOUT THIS SCAM”

Helpful Report

Posted 1 year ago

“I found them deceiving, full of hidden charges when they say there aren't any”

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Posted 1 year ago

“If I could give no stars I would. They are a bunch of thieves. My husband booked a ticket with them & immediately realized the mistake he made after receiving a confirmation from them. He called them to make changes to the ticket in less than 5 minutes of making the reservation and was told that it would cost more to make the changes and was advised to cancel the ticket and make a new reservation. We agreed as we needed the tickets ASAP. However, after agreeing to this, the agent stated that we would not receive the full amount we paid for our ticket. He stated that due to upgrade/additional services such as paying for our bags in advance with the airline would not be reimbursed. I wasn’t happy and confused as to why not the entire amount would be reimbursed from the airline if the ticket and everything was cancelled? I also wanted to know why we would not get a full refund when the ticket was literally just purchased moments ago and the so called upgrade was with the airline. From my understanding all would be reimbursed if the airline cancelled the ticket within the same day of booking. Anyway, we just wanted to book tickets for the correct date immediately. Seeing how I thought opodo was a bit shady and it was my first time booking with them, I didn’t feel comfortable booking twice with them. So I went to my trusty booking app Priceline instead. The agent said we would receive the info immediately with our cancellation via email. It took 10 days before I contacted our credit card company reporting them as to not receiving any communication nor our money from the cancellation. Well, low and behold after the complaint we received an email stating that the cancellation was processing. We were informed we would get our refund within 14 days. It’s has been 5 months and back and forth with opodo and we still have not received a penny from our 940 €. When I checked they were asking for Swift code and IBAN at one point saying they going to refund us but we never use a bank account and their website stated that the refund would be processed the same way. Nothing but liars. Just now I checked again and they said we were refunded? Yes we were refunded with emptiness…THEY LIED THAT WE WERE REFUNDED. THEY COLLECTED THE MONEY FROM THE AIRLINE AND WE NEVER RECEIVED A REFUND FROM THEM AND THEY LIED THE ENTIRE PROCESS! STAY AWAY FROM THESE SCAM ARTIST YOU WILL ONLY LOSE YOUR MONEY. Opodo reference # 10106562498 That’s if the number means anything at all 🤔”

Opodo 1 star review on 2nd December 2022

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Posted 1 year ago

“Same as many other dissatisfied reviewers, airline cancelled outbound flight, Opodo did nothing to re-book whilst continually telling us the flight was going ahead and consequently we were unable to travel - offered us £400 refund on our £1000+ payment, then reduced offer to £200. Tried charging back and they told Lloyds lots of lies which they believed and we have now lost £1000 and went nowhere. This company is full of liars and scammers who don't care what they do as they are not based in the UK and you cannot rely on your bank to help. Avoid at all costs.”

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Posted 1 year ago

“Absolute rip off company... booked flights to Budapest from Edinburgh with a connecting flight.. flights cancelled and refunded less than half my money... nobody to speak to just chat bots... NEVER USE OPODO”

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Posted 1 year ago

“I booked a flight for my partner, in HIS name. AFTER paying I received the confirmation email with MY name as passenger. The Opodo website AUTOMATICALLY SUBSTITUTED my name for his. Because I used my account to buy the ticket. With Ryanair, I can use my account to buy tickets for my kids etc - but Opodo refuse to refund this flight.”

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Posted 1 year ago

“This has been the worst travel experience I have ever had. I went to the airport and turn up to find out, you cancelled my partners ticket to Australia this morning of our trip which prevented me from taking my flight as well. I have never contacted a company so much in my life and never been given an answer or action taken. These has been an absolute horror story and WE WANT OUR REFUND FOR THE FULL TRIP. Until further action is taken I will carry on slading this company to everyone I know, writing bad reviews and calling your company everyday. Anyone thinking of booking with Opodo please don’t they are a scam company cancelling flights and pretending not to be able to fix what they have done!!!! If Opodo reads this contact me ASAP.”

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Posted 1 year ago

“Without my request, they added me to their prime service. I canceled as soon as I saw the first charge, a month after joining. I did not ask for this service, I did not use it, and I did not intend to use it. They fraudulently obtained my credit information when I ordered a flight ticket. Stay away from this company.”

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Posted 1 year ago

“I booked a hotel and flights via this Company. Due to their complete reluctance to find a solution to a simple query I had, I have been forced to cancel my travel plans and have lost money on both flights, totalling £235. The travel insurance I booked via this Company is also a complete waste of money, another £27 completely wasted. Do not book via this Company!!”

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Posted 1 year ago

“Be very wary of ever dealing with these individuals. I’m sure they operate just inside what’s allowable but they seem to sail very close to the wind. I booked some flights and declined their offer of a £59.99 subscription. Despite this they still tried to take the money a month later. Luckily my bank were suspicious and informed me. It’s been inconvenient as my card was stopped while it was sorted. Big thumbs up for Santander but massive thumbs down for Opodo”

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Posted 1 year ago

“I got scammed for 1200 EUR. Same stiry as everyones, don’t even have the energy to explain it in detail. They took my money, never confirmed the flight and no money back :) just wonderful”

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Posted 1 year ago

“In short: the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money back. More details below: I booked two return tickets to a Wizzair flight through Opodo. The flight was cancelled and Opodo informed me: "The airline has cancelled your flight. As your travel agent we have requested a cash refund on your behalf." I said, that's a shame to have the flights cancelled but at least I will get my money back... Little did I know! This happened in July 2021..and the money is still not in! Of course, I spoke with their call center immediately after the cancelling about the refund and several times after (even sent an e-mail with all the details as they requested) and I was assured that the money will be transferred as "We are in phase "request pending airline authorisation", and it usually takes 3-6 months to get the airline/ Wizzair approval." I checked with Wizzair and they confirmed the money have been transferred to Opodo on 31 September, 2021 (!!), and in fact Opodo has requested Wizz credits and not cash. ;) So..the money was refunded by the airline but Opodo is blaming the airline (and lying to costumers) that it's because of Wizzair they cannot transfer the money. The next step would be hire a lawyer as it's also about the money - 600 EUR, but also the ethics. P.S. Booking reference is 7340449217 in case anybody from Opodo is actually reading this. ;)”

Helpful Report

Posted 1 year ago

“Same experience as everyone else, duped into a scam membership, I wish I'd read these reviews before booking my flight which got cancelled in 2 days, no help from that point in at all!!! They did pay my refund out took £59.99 membership 4 weeks later without my proper concent!”

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Posted 1 year ago

“It is impossible to contact them by phone if you don't have a flight ref. They don't respond to emails either. The chat bot is infuriatingly limited. Avoid at all costs. They ought to be run in.”

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Posted 1 year ago

“Bought flights through Opodo Hanoi to Phu Quoc return with Vietjet. When checking flights 2 weeks before departure, outbound flight was not what was on our confirmation. Contacted Opodo, told we would be refunded. Booked new flights direct with Bamboo (who were excellent). Then get an email stating we had to deal with Vietjet direct. Emails and phonecalls later and no response from Vietjet. Tried to cancel flights online, booking ref not accepted. Once in Vietnam, asked the hotel concierge to call Vietjet. Vietjet confirmed they only ever deal with the booker (Opodo). Do not deal with this fraudulent, morally bankrupt company. Look on Twitter at the 1000's of people they have stolen from. Facebook also has a dedicated group. Trustpilot reviews are misleading as if you don't verify your review it's removed. People, please verify. It is so important to stop this company stealing money from customers. The Edreams\Opodo shareholders report actually cites how the Trustpilot reviews were more positive. Incredible.”

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Posted 1 year ago

“Still waiting for a flight refund for a cancelled flight to Sri Lanka in March 2020 . They continually fob you off and their customer service is appalling. They have basically stolen my money. Do not use this company under any circumstances.”

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Posted 1 year ago

“PLEASE DON´T BUY WITH OPODO: NEVER The worst company to buy your ticket. I bought a ticket with OPODO, my flight was changed the day and when I requested a refund for it, they put me in looping in a chat for days, and after couple of days sent me message that is not possible to do refund without a reason. worst company, worst customer service, worst...”

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Posted 2 years ago

“I used opodo to book a ticket for my company, i have requested my invoice 3 times in website and 1time in chatbot. No one reacted on this. Horrible experience.”

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Posted 2 years ago

“I have bought a ticket through Opodo and while filling out the details the ticket price went up but also I have not received booking confirmation immediately which I found to be suspicious. When I went to check in the app it was showing "cancellation request under process". They took my money and cancelled my booking! and nowThe company is a scam , please STAY AWAY from it. I CANNOT understand why Kayak still retrieves results from Opodo considering thus company is a sham”

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Posted 2 years ago

“why dont the banks put a stop to this obvious scam it is very clear that they have robbed so many people i am still waiting for my refund after 2 and a half years after airline cancelled my flights the airline paid opodo/edreams my refund yet opodo dont pay me it is just one big scam please banks block this scam company NOW JUST DO IT”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews