Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Péssimo Serviço e atendimento! Além de não se responsabilizarem pelo reembolso dos tickets! Só enrolam o cliente! Não recomendo!”

Helpful Report

Posted 2 years ago

“This "travel agency" is a scam This "travel agency" is a scam. Paying for a plane ticket doesn't mean it is in your pocket. A mild reminder for all travellers: no boarding pass - no boarding at all. And it is exactly what these systematic scammers fail to generate. And it is impossible to reach them, they answer no calls neither emails. It means two things: Until the last minute you don't know if you are really registered for a flight, so have a good night before your trip. Also, if you are lucky and the scammers accidentally booked your seat, a carrier will charge you for a boarding pass, which means you will pay for it probably more than a goddamned ticket. Someone should take action to smoke them all out at last.”

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Posted 2 years ago

“This company is terrible. They take your money and not book your flights, then refuse to refund too it and offer you a cheap voucher. I can not believe they are allowed to operate. Customer service is non existent”

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Posted 2 years ago

“Terrible service. I tried to change a flight and received a one line confirmation email saying it would forward tickets which I never got. The app and website never updated with the new date, so we had no idea which flight was correct. In fact on the original booking date we were being notified of the flight gate and time etc, even though we had flown the day before! No reply to email, tried about 10 telephone numbers and couldn't speak to a human. The live chat is just automated responses, so absolutely useless. After a number of sleepless nights we finally found an airline booking ref and put this in the actual airline website rather than Opodo and sorted it through the airline. If you want to speak to a human and have a stress free booking DO NOT use Opodo. Absolutely disgusted with this company.”

Helpful Report

Posted 2 years ago

“Terrible service. NEVER buy from them. They scam you. They were supposed to get back to me four times and never did about a refund”

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Posted 2 years ago

“Don’t book with these cowboys. They made a mistake with my surname on a BA flight which they then said they couldn’t alter. This was after 5 phone calls, 4 online ‘chats’ and several emails over the period of a few months of no help & exceptionally awful communication from their staff reading from a script that seemed to consist of “please wait 72 hours”. I eventually had to book another flight on the very same plane direct with BA which I should have done in the first place as BA couldn’t amend my name, only Opodo as the travel agent could do this. Opodo then told me my flight was non cancellable/refundable even though the name mistake was theirs. I’m now several hundred £’s down and there’s a few frustrating months of my life I’ll never get back”

Helpful Report

Posted 2 years ago

“Booked flights through opodod - went to input passport info with the airline and the airline is not recognising the tickets and will not let me input my passport details - so therefore I cant use the tickets. Opodo simply keep saying deal with airline directly. Sadly I booked flights months ago. Do not use the company.”

Helpful Report

Posted 2 years ago

“My flight was cancelled by the airline. The airline told me they could not put me on another flight, I'd have to go through Opodo a the 3rd party needs to organise it... oh dear... that's when the fun began. First of all, it is not easy getting the customer service help number, as you will see yourself. Secondly, they provide no help at all. When you do speak to someone they promise to get back to you within 48 hours... then you receive some nonsensical email with no help or direction. My favourite emails were ones that had been copied and pasted from a template and contained lines like 'INSERT COMPANY NAME HERE'. There were others which contained frequent spelling errors of common words... generally the email writers seemed to be very lazy: 'Kindly note that no avail flight for the date 23 APR to Londra Regno Unito for the same time requested . In case you need anther information regurding the booking ,please call us back .' See ⬆⬆ And so you call back again, for the 4th time that week and are told 🥁🥁🥁🥁 we will get back to you within 48 hours. The customer service operator was amazed when they told me there were no flights on the date that I wanted and I replied that there were... you see I had Opodo and Skyscanner and British Airways open on my screen and I could see that there were flights. Eventually, as the flight date drew near, the customer service operator I was speaking to that day said, and I paraphrase: As the deadline for the flight is approaching, may I suggest you get a refund? Ah! So that was the trick? Although, I notice online that getting a refund from Opodo/eDreams is like trying to get blood from a stone... So, summary? Opodo/eDreams are scammers. Avoid like the plague!”

Helpful Report

Posted 2 years ago

“Scam company. Tell lies and take fraudulent payments from your bank account. Tried to canx my opodo subscription within the free 30 days trial. Opodo then blamed me for canx incorrectly???? Have tried to get refund so now its a dispute with my bank. Don't use this company”

Helpful Report

Posted 2 years ago

“WORST COMPANY EVER. They lied to me about too many things. And left me with no solution for my issue.”

Helpful Report

Posted 2 years ago

“Appalling customer service - informed us multiple times our flight (Budapest to UK) had been cancelled (so we booked with another carrier) only to find out it had not and opodo wanted nothing to do with it even though they openly admitted they made a mistake - they then told us to cancel our other flight and to date have refused to pay the cancellation fee. Still dealing with customer services who just do not want to know. They take your money but no ownership of the travel arrangements. Please avoid at all costs. Having checked their T&C your contract is not with them its with the carrier and they play no part (even if they tell you a flight has been cancelled, when it has not)”

Helpful Report

Posted 2 years ago

“Customer service is practically non existent. Very frustrating. Steer clear”

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Posted 2 years ago

“ref/ 6872332238 case number for refund 2282100 it has now been 18 months since i requested refund from opodo/edreams they ignore all my emails impossible to contact them by phone it was the airline that canceled my flight they assure me that a refund was sent to opodo/edreams yet they do NOT refund me this company is a complete scam never book anything with opodo/edreams and please warn as many people as you can about this scam”

Helpful Report

Posted 2 years ago

“Horrendous customer service, accepted an American Express payment online but then wouldn't accept it when I went to collect the car. Won't provide a refund even though we didn't even take the car in the end. Used Enterprise cars in the end who were fantastic. Kind representatives and so helpful.”

Helpful Report

Posted 2 years ago

“''Arrived to the UK as an Ukranian refugee, needed a transport urgently to our family. I paid £57 for a one day rental so we can sleep in bed not at the airport. My card was not accepted for deposit to take the car and the Opodo charged me £42 for cancelling. All this happened in 20 minutes from the payment. Opodo do not care about people well being, people well fare, even if you have very little money left, they will happily take that as well...''”

Helpful Report

Posted 2 years ago

“The worst customer service ever. I contacted them multiple times for a refund, every time I had to wait an hour to get in contact with an agent. Furthermore, the last time they delayed my request. I cancelled my trip in December and now it’s April and still not refund! Horrible! Avoid it!”

Helpful Report

Posted 2 years ago

“How I wish I'd read the reviews before booking with Opodo. They truly are a bunch of crooks. Booked a flight and hotel with them. The hotel claimed you could cancel right up to 2 days before staying. I had to cancel the trip. Today I find out that I won't receive any money back for the flight and the refund on the hotel will be 23 euros!! Total joke. I raised this with the agent who called me and hesaid that was what I'd get back. I'd booked the hotel for 3 nights!!! They said I get the refund back in 10 days time! I will email the hotel and raise this with them. I doubt I'll even see the 23 euros what an insult. Never ever again. When I've had to cancel train tickets in the past it has never been a problem. Its put me off travelling out of the UK. I'll stick to holidays here.”

Helpful Report

Posted 2 years ago

“Do not book with opodo No accountability from their customers service I paid €1000 more than other European customers there Flight delayed 10 hours 0 accountability Lost one night at hotel No accountability Hôtel not as described ? Not a 5 stars but a 4 ) food very average Not all inclusive Etc etc”

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Posted 2 years ago

“Absolute scam company, paid for one flight, they booked the flight in the wrong direction! Trying to get a refund/compensation but zero luck. Now I have to book the holiday at much higher prices. I've never come across such appalling service before.”

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Posted 2 years ago

“I had travelled a lot, with various airlines and to many countries, but never ever have I encountered such bad service. Paid for my return flights to Bucharest-London, downloaded the Opodo App and received the Confimration for my flights. Requested the boarding passes on the App. Only to arrive at the airport and be told that the check in and boarding passes have not been processed and I have to pay for it in the airport. £71 for 2 people. Called Opodo Customer Services to discuss the matter, only to be told that my return flights HAS NOT BEEN CONFIRMED!!! Therefore, I was in the Londona report waiting for my flight outbound and just been told that I have no way back home! The agent offered to issue a refund...and that was it! DO NOT BOOK WITH OPODO! This company is a scam. I will take this matter further, for sure.”

Helpful Report

Posted 2 years ago

Opodo is rated 1.0 based on 1,770 reviews