Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“They should be a shamed in f themselves they are fraud after I spoke to customer service to cancel subscription I was online after for 59 minutes no answer!! You can’t cancel online you can’t cancel on app they need to f…. Off”

Helpful Report

Posted 2 years ago

“HOW IS THIS COMPANY STILL IN BUSINESS? i simply booked some flights no problems, unbeknown to me they signed me up to opodo prime and used my debit card details used to book the flights to pay themselves £59.99, the "free trial" ends on the 27th ,i unsubscribe on that day but the payment is taken anyway, i will be taking this much further as to me it is fraud/theft”

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Posted 2 years ago

“Booked with Opodo, they mixed up my flights without telling me. Had the return flight on the day of my flight to the destination. Had to work through customer service for over two hours, ended up getting a refund only and not a new flight. Had to rebook the flight, which was now 30% more expensive, as I booked it a couple days before. Did not receive any compensation.”

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Posted 2 years ago

“OPODO has no customer service. They cash and then cancel the flights but not refund. Opdo is a scam travel agency.”

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Posted 2 years ago

“This company do not even deserve 1 star. Absolutely atrocious customer service. Can never get through on the phone and if you do you wait at least 30 minutes. Their ‘chat channel’ is poor they try to direct you here advising there is no wait when the wait to speak to somebody who isn’t a robot takes just as long as on the phone. Please do not book with this company you will be left disappointed and out of pocket!!”

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Posted 2 years ago

“Waiting still... 2 years on for a refund on an Edinburgh to Belfast return flight for my husband and me. No customer service. No refund.....no future business. Go somewhere else for cheap flights. It is not worth doing business with a dishonest company.”

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Posted 2 years ago

“I've NEVER left a negative review for a company in my life, but thanks to Opodo, they've outdone themselves. The Opodo app is pushed onto you, but it doesn't even let you: * add/change baggage * receive boarding passes * and gives false allocated seating information I used them for booking flights with RyanAir, Opodo customer support basically re-directs you to the airline's website if you ask for changes (luggage), boarding passes etc.. why use their third-party service if you have to do it all manually yourself anyway? For the love of god, do NOT use Opodo, they're a glorified middleman that mismanages your booking's and you'll tear your hair out trying to fix it.”

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Posted 2 years ago

“why are opodo/edreams still allowed to trade they are known world wide for being online scammers but i am pleased to say the UK government are now looking at this online scam please contact your MP and make your complaint we have to stop this scam so many people have been robbed by this disgusting scam please tell as many people as you can about this scam on social media or anywhere you can this site is good for exposing opodo/edreams for what they really are thieves liars scammers”

Helpful Report

Posted 2 years ago

“Will never use OPODO again / fuyez OPODO pauvres fous Awful customer service. The issue I had is simple : OPODO simply did not book my flight. Let me say it again : when I arrived today at the airport today, thinking that everything was okay, I discovered that they simply did not book my flight. Why ? We will never now. Although I called them 4 times a few hours before my flight, they did not solve the issue. They only kept repeating on the phone that I had to wait. For what ? They did nothing, except, of course, charging my credit card. In the end, I had to buy from the airport a ticket 5x more expensive that the one I was supposed to get from opodo website. Of course, if the plane was full, i would have been unable to fly. Even the employees from the airport told me to never use this website, emphasizing all the litigation they have with the airline companies because of their ridiculous organization. ------- Le problème ? Opodo a tout simplement oublié de réserver mon vol auprès de la compagnie aerienne, ce que j'ai découvert bien sûr en arrivant a l'aéroport en pensant que tout était ok. J'ai appelé leur service client à 4 reprises quelques heures avant mon vol, et ils n'ont, malgré mon insistance, pas réussi à procéder à la réservation, leurs procédures internes étant sans doute trop sinueuses, et la cloture des réservations se produisant 2h avant le vol. Au téléphone, ils me répétaient seulement d'attendre, mais ils n'ont pas réussi a reserver le vol. En revanche, ils ont bien débité ma carte. Résultat : je me retrouve à régler directement à l'aéroport un billet 5x plus cher que celui que j'avais réglé sur le site Opodo. Bien sûr, si l'avion avait été plein, je n'aurais pas pu décoller à cause d'OPODO. Même les employés de l'aéroport m'ont conseillé de ne jamais utiliser ce site, en m'apprenant qu'ils avaient d'innombrables litiges avec les compagnes aériennes.”

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Posted 2 years ago

“Opoda is scammer he booking me 3 time 54,99 and one time 79,99 Euro from my credit card”

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Posted 2 years ago

“I would give minus a billion starts. One is way too much. They are scammers. Took my money and cancelled by booking for no reason. Kept my money. Customer service Not available. I’ve lost my money and no plane ticket now.”

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Posted 2 years ago

“The worst company I had to deal with and heartless. I booked to go have my surgery to Morocco last December , the airlines company Air Senegal cancelled the flight due to covid. Until today I haven't get a voucher , a refund or even changed my ticket. They are big scam and their customer service assistant don't have a heart. Even telling them I don't have any kidney working and might die soon , they still lie to me every time I call. From january until now I still can't get any refund which I don't want. I just want to rebook my ticket and go have my surgery .”

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Posted 2 years ago

“Do not use or book any of your flights no matter what case you are into. No customer service that can help you or to contact with, app is a robot that doesnt help you at all. I booked my flight during covid and the airlines cancelled my tickets I havent received any refund and I see the same frustrating update on the app coz you dont have a choice. they are quick in getting money from you but took half a year to decide weather they'll refund you or not. Zero star if ther is available. btw I tried to call their UK number i was on hold for half an hour!!!!”

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Posted 2 years ago

“So much scam even if you take insurance you have to pay massive fee 800 euro of flight +90 euro (scam insurance from them) Refund 44euros from890 euros This company should be close as it is a pur scam”

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Posted 2 years ago

“Worst company on this planet. They messed up my booking at an airline and now they just keep my money. The customer service is the worst and you can't talk to people who can actually do something. They are actively lying to you so that they can drag the refund process out until people just give up. They always say that the airline is at fault, but in my case I know for a fact that they are not. I have been trying for over 9 months now and will take a lawyer now because I would rather pay a lawyer than them having even one cent the money they got from me. What they do is criminal and illegal! DO NOT USE OPODO”

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Posted 2 years ago

“Opodo is the nastiest business organization I have ever seen. My flight was cancelled due to COVID. I contacted the Airlines. They suggested me to contact Opodo. But I had to pay additional appx GBP 200 for this. Opodo assured me that they were going to issue tickets within 48 hours. Again, many 48 hours passed, but they never contacted me. I contacted CEO (Dana), his office informed me the tickets would be issued soon. But it was never issued. Again, I contacted them. They informed me tickets would be issued within 72 hours. Again 24 hours, 48 hours etc. False hopes were their tools for pacifying the deprived customers. I lost my all my patience and finally gave up the hope of getting back of the money (GBP1,400)/tickets . How could Opodo establish an office in London? They should be in prison by now. Opodo’s evil activities have superseded Enron. Somebody should take them to the Court.”

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Posted 2 years ago

“They are thieves, they will steal your money. They don't have an email address, you can't contact them. Stay away from them !”

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Posted 2 years ago

“do you not know this a scam the UK government is now looking at online scams like opodo/ edreams never book with this scam company they will just steal your money”

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Posted 2 years ago

“Flew me to Portugal cancelled my flight asked if I wanted a refund of another flight, I opted for another flight ....they spelt my wifes name wrong so she was not allowed on the airline, would not refund money and we ended up paying double for a one way return ticket direct with the airline. Spent about 2 hours on average each day for next 10 days trying to get Opodo to refund so now working with the credit card company to stop payment. Holiday ruined by these criminal BEWARE-DO B NOT USE THEM EVER. U HAVE BEEN WARNED”

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Posted 2 years ago

“Dont use oppodo !! They will steal your money even after you unsubscribe!!!”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews