Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,813 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In July 2022 I booked a hotel The Chateau Gold Coast 1035,00 AUD in Australia, without taking the annual subscrition. On July 30 2023, my bank account has been debited without any authorisation from me. I find this intolerable. I would appreciate if you refund my money,euro 54.99. If you dont reimburse me I will publish this on facebook.”

Helpful Report

Posted 1 year ago

“Refuses to refund tickets, even if you pay extra for the ability to do so. Takes less than 12 hours for them to just email you that the tickets are now debooked, but they wont pay you anything back. Getting into contact with customer service is a hellhole of automated bots, FAQ's and other delays and hedges for you to jump over so you just give up rather than get your money back. Cant recommend.”

Helpful Report

Posted 1 year ago

“In order to attend to a funeral of a dear family member, I booked a flight with Opodo. A 30 day free trial of Opodo Prime was needed in order to get the desired flight rate. I would be able to cancel ONLINE at any time before the end of the trial period. When I tried to do so, the Cancel-button that should be there under my account information, magically seemed to NOT be there. I tried several times with my computer, my smartphone and with different search engines. All to no avail. The chat function (a bot, obviously) was no help at all. In the end I needed to call a French number, where I was helped by a non native employee, which made it difficult to communicate. After sharing a few personal data, I was put on hold for several minutes, TWICE. In the end it would appear that the prime membership got cancelled (thankfully I received a confirmation mail). It's clear that Opodo goes out of its way to make it nearly impossible to cancel a trial membership. Even a phonecall is made as difficult as they possibly can, hoping that the customer will hang up in despair or maybe to make the client pay as much as possible for the phone call. Whatever the reasons... I will never ever return to opodo again AND I will do everything to keep friends and family members from turning tot opodo. What a scam.”

Helpful Report

Posted 1 year ago

“In June, I bought a 'flexible ticket' return flight from Opodo. The 'flexible ticket' provisions were sold (for £102) by a third party insurer, Europ Assistance. As this was unusual, I was suspicious, and read the 16 page 'general conditions' policy document to see whether 'flexible' had the usual meaning. It seemed to, so I bought the ticket. Today I was told by an Opodo representative that - in fact - I could only change the return ticket up until 24 hours _before_ my original outbound flight. Indeed, buried on p.11 of the policy document was: "The Insured may complete the re-booking of his/herflight(s) up to 24 hours prior to the date of Travel Departure Time of the Original Flight. If the Rebooking is completed after that time no cover shall apply under this insurance Policy for such Rebooked Travel." I now understand why Opodo/eDreams is not regulated as a travel agent in the UK, so that its customers do not enjoy legal protection: if native English speakers who have tried to understand the policy document fail to, then the policy document is misleading.”

Helpful Report

Posted 1 year ago

“Nightmare ... they sign you up for prime without permission and then its IMPOSSIBLE to delete without hours on calls. Opodo is no longer a travel company its lie”

Helpful Report

Posted 1 year ago

“Another one scammed into stealth Opodo Prime. Cancelled and will never use again. Customer service and repeat business is about earning trust. Trust lost here Opodo, so another future customer lost.”

Helpful Report

Posted 1 year ago

“They’re terrible. Scam. Fraud. They’ll charge you money without any notification. Don’t register your card number. I even don’t wanna put 1star…..”

Helpful Report

Posted 1 year ago

“Had a flight cancelled by the airline from Valencia to Lisbon under booking 10350634914 and to this day I'm battling to get my money back. Called numerous times, sent numerous emails including the CEO Dana and I am still waiting nearly a year later. Please AVOID this company AT ALL COSTS. They are ok if you don't have any issues with your travel but if something happens to your flight or holiday you won't get your money back. Their HQ is now based in Spain and no longer part of the ATOL Protection scheme leaving the UK consumer powerless. Check reviews and forums before booking. They seem to have 2 Trustpilot set of reviews now so PLEASE PLEASE check before booking your holiday.. This company is scamming customers. They keep blaming the airline for not passing the money to them, excusing themselves from the transaction. Please protect your mental health, family and your money. I will now be taking this to the small claims court.”

Helpful Report

Posted 1 year ago

“They take no responsibility between the seller and the customer in the middle, and they'll ruin your happy trip enough”

Helpful Report

Posted 1 year ago

“The website is extremely slow and during the 15 minutes it took to confirm my flight, the price increased by 20% and they "invited" me to click "purchase" at the new price. I did - begrudgingly - and paid for the fare. I then received an email that read "Price drop for your flight" showing me a much lower price for the flight just booked followed a few minutes later by another email reading "Your booking is confirmed!" with the details of my reservation... Like this was not enough, I then received an email welcoming me to Opodo Prime - but the link in the email was broken... How low is the quality of the tech department? The next day I had to click through 8 consecutive screens to cancel the Opodo Prime subscription - and the US Congress is looking into Amazon Prime's cancellation policy which only 3 screens... I've rarely seen such a poorly organized company, let alone an online travel agent. Good luck using it.”

Helpful Report

Posted 1 year ago

“Booked a ticket form Australia to NZ during Covid, when Au & NZ had a bubble happening. It shut soon after we booked it and or flight got cancelled. We got the email saying that the refund is on its way. Fast forward 2 years later (!?) and we just got the money back. We had to engage the lawyer to be successful at it. Cost us around $400 in lawyer’s fees but we have received ALL of our money back - around $2900. Spending $ on the lawyer definitely worth it! Do not bother calling them, they all say the same thing ‘we will escalate this case’ but nothing happens. They hope you will give up the money and so chasing them. Not me!!!”

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Posted 1 year ago

“Shitshitsqqqqqqqqqqqqqq”

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Posted 1 year ago

“I didn t read opodo review before .. and bad luck for me as well .. opodo is like charging you for nothing and do ask for any help .. because they can only say .. take the prime option and you will see ...... well i saw nothing .. what i saw is that opodo is holding lots of not safe compagny .. like renting car ... i am still waiting for my refund .. and don t pay for the sit option or any flight option... the only ansewr you will have is a link to the flying compagny .. pfff runaway ..!!!!”

Helpful Report

Posted 1 year ago

“This company is a scam. The problem is when I discovered they have automatically tricked to this Prime member take from me 69.99£ and when I tried to cancel this option the link was always corrupt. I wish to cancel this membership and my money back!!””

Helpful Report

Posted 1 year ago

“Be aware that OPODO are not authorised to sell Ryan Air flights. They also have stealth charges that they do not explain. We were charged £178 more than it would have cost direct with Ryan Air after paying £59.99 to join OPODO. We will never use them again.”

Helpful Report

Posted 1 year ago

“Opodo or edream there’s same sacm don’t come and west you money they’re scam”

Helpful Report

Posted 1 year ago

“This company is a scam. I booked my ticket here from Dubai to Japan viq connecting flights. But the Emirates Airline didnt let me board the plane as per them its not allowed to have transit in India via other airline. Tried to contact this company and email the complaint. But no one replied in my mail. Never again in this company. Such a waste of money for trustinf them. They are selling flights which is not possible, and dont care about passengers money. SCAM!!! They dont even deserve 1 star.”

Helpful Report

Posted 1 year ago

“Not happy with service. Kept calling me a lier and refused to help me. All I want is my refund which the company is liable for as I received NO contact from them to inform me of flight changes.They lie to say they contacted me on my BIRTHDAY March 31st but this is NOT true. No contact was made and NO Email received. I am very upset with this company as they left me stranded in Kathmandu Nepal. I then had to pay another company to get home. I will never book with Opodo again. It even still says that the flight is leaving at 20:20hrs but it left at 18:00hrs! Proof in picture. Would NOT recommend using this company as they will take your money and mess you around just like they did to me and many others. 4 times they changed my flight to Nepal and not once did they tell me about the flight changes for my return flight. All they say is not liable for a refund as part of airline policy. They won't help you. Don't book with these people.”

Helpful Report

Posted 1 year ago

“I booked a ticket and the experience was OK. The problem is when I discovered they have tricked to this Prime member and when I tried to cancel this option the link was always corrupt. I wish to cancel this membership and my money back!!”

Helpful Report

Posted 1 year ago

“An automatic reservation was made from my card for a subscription, in the amount of €65, without warning me about it, and while they said it was free for a month, avoid it at all costs!😤🤮😤🤮”

Helpful Report

Posted 1 year ago

Opodo is rated 1.0 based on 1,813 reviews