Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

Write Your review

Tell us how Opodo made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price of the flight was competitive, but as soon as I added on luggage they were more expensive than the airline direct - on looking into it carefully, they charge almost double for luggage, and that's with the cost of Prime added to it. Really disappointed.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID AVOID booked flights charged us £127 with out our knowledge Scumbags”

Helpful Report

Posted 1 year ago

“I have been waiting for 11 months now to be refunded by Opodo for a flight the airline (KLM/Delta) canceled (about 250 USD). No matter how many e-mails I send to claim the refund I always get the same response "As we have already requested refund to the airline as soon as we are getting any update from the airline will update you the same ." When I turn directly to the airline they reorient me to Opodo.”

Helpful Report

Posted 1 year ago

“Booked flights and return leg was cancelled in May 2022. Booking status is 'refunded' but I haven't been refunded and am still pursuing £600+ in flight costs. Next step is small claims court, HQ is in Hammersmith London, although parent company eDreams HQ is in Spain. I'm interested to see if I get a standard meaningless apologetic response from Opodo, or if somebody actually looks at my case. Booking reference 8876883233”

Helpful Report

Posted 1 year ago

“Wenn es darauf ankommt, lässt Opodo einen im Stich. Ich wollte beispielsweise einen Flug stornieren. Die App hat hier leider immer nur eine weiße leere Seite geladen. Ich heute mich dann an die Fluggesellschaft gewandt. Diese meinte, dass eine Erstattung kein Problem sei, aber von Opodo initiiert werden müsste. Kontakt zu Opodo aufzunehmen ist sehr schwierig und überhaupt nicht kundenfreundlich gemacht. Also ich es geschafft hatte, wollte man mir nicht weiterhelfen und speiste mich mit vorgefertigten Satzbausteinen ab. Null Kundenorientierung und das eigentlich erstattbare Geld ist weg!”

Helpful Report

Posted 1 year ago

“Booked me on a flight that changed its time so now I miss my connection! Refusing to refund me! What a scam🤬”

Helpful Report

Posted 1 year ago

“Worse company never recommend very bad money stolen company. Opoda stolen two time my money 2021 I booked ticket with opoda and when Arrived airport they no let me fly but I same time Opodo and air line and keep calling all day and night but they told me we I can’t refund your money and I lost £750 and customer service very bad no cooperative at all And now February 2023 I again booked tickets and they no refund prime money and they took more money from my card as shown on ticket price they are not honest company never ever use again and no recommend any one Be away from this company better book with direct air line they cheaper then this fake opoda . Waseem”

Helpful Report

Posted 1 year ago

“DO NOT BOOK WITH THEM, THEY ARE SCAMMERS, THEY WILL ADD HIDDEN FEES TO YOUR BOOKING”

Helpful Report

Posted 1 year ago

“They got me with the sneaky subscription charge, 55 euro basically for nothing. Wasn't clear at all when booking that they would do that. (probably hidden in some small print) Will never use them again!”

Helpful Report

Posted 1 year ago

“Flight cancelled by airline... Opodo doesn't even know about it. Instead they do everything they can to keep the money they were reimbursed by the airline and pass you from one stupid chatbot to another terrible email support. I've never in my life seen such fraudulent business practices. Obviously their goal is to annoy the customer for so long until they give up. My advice: Don't give up and keep on pursuing your case, because that's the only language they seem to understand. And if you haven't had the amazing Opodo experience yet, don't book with them in the first place! You're better off paying directly with the air carrier, even if it costs a couple of bucks more.”

Helpful Report

Posted 1 year ago

“Avoid this company like the plague. I booked return direct flights for 2 from Newcastle to Antalya. 3 days later the airline changed the flight to indirect with stops at Birmingham causing additional 3 hours on flights. I contacted opodo and stated I was not happy with this and would like to cancel. They told me I had to get in touch with the airline to cancel myself but if the airline said I could have a full refund they would give me a full refund of £449.72. I contacted the airline the following day who agreed to cancel and full refund and sent me an email to that effect. I then contacted opodo again and sent them the email from the airline. Opodo said they would refund my full costs but it could take up to 30days. 3 days later I received an email from opodo saying they had received the refund from the airline and would issue me a refund of £377. I called them again to be told that was all they were prepared to refund me but to fill out a complaint form to have them resolve it. I filled out the form and emailed it to them yesterday and received a reply this afternoon stating they would not be refunding their charges only the airlines, I have attached their reply below and will be seeking advice from trading standards. I have never dealt with a more unscrupulous company ever. Dear Customer, First of all, we would like to thank you for contacting Opodo and apologize for the delay in our reply. Your Opodo booking number: 11225484651 We are sorry to hear that you had an unsatisfactory experience with us and we apologize for any inconvenience this may have caused you. Regarding a refund of the service fee of your booking, we would like to remind you that, according to our general terms and conditions, the service fee is a non-refundable part of the payment. The service fees are charged for the mediation services provided by Opodo, which are deemed to have been fulfilled upon confirmation of the booking. As a result, we are unable to issue a refund of the fees. We hope you understand that the fees are non-refundable. For further questions we are happy to help you. We are at your disposal for any further questions, please do not hesitate to contact us. Thank you again for contacting Opodo Kind regards Hossam. A Opodo customer care”

Helpful Report

Posted 1 year ago

“About Opodo Reviews 313 • Bad TrustScore 1 out of 5 1.1 opodo.uk Company activity See all Unclaimed profile No history of asking for reviews People review on their own initiative Reviews 1.1 313 total 5-star”

Helpful Report

Posted 1 year ago

“Cancelled same morning but kept £340.17p Booked flights on 05 January for £1,287.69. Cancelled same day but Opodo took more than six weeks to refund any money and then kept £340.17. Having looked into this further, as far as I can tell, Opodo is just a bit of a scam really. They advertise that you can book the cheapest flight tickets with them and save with Opodo. But they just appear to sell tickets with a large mark up. Maybe when they first started as a company they had better prices but now they appear to charge about 25% + compared to booking directly. Just avoid scam companies like this… although it can be difficult as they pay to be top of Google searchers even if you try to search for a specific airline and at first you can think that you are dealing with the airline but actually you are dealing with Opodo. ------------------------- Later update .... on pressing and pressing them further, Opodo said the money they kept split down to: - Easyjet's fee for cancellation of 49 GBP and the extra fee for booking through Opodo of 44.42 GBP (both non-refundable). Both fair enough. But there was an extra baggage fee of 246.75 GBP that Opodo added and that they won't refund. So ... if you book through Opodo and not the airline, you will be charged extra service fees (that will not be refunded if you cancel) and "additional products fees" that Opodo apply to your booking. Opodo said that any payment for hold baggage etc was a non-refundable element, even though the airline do not take the money. Just book through the airline. Don't use Opodo. There are no up sides to using Opodo but there are plenty of reasons not to use Opodo. Unless you really enjoy paying extra money that you may never get back and love talking to chatbots. Now on to an irritating legal battle.”

Helpful Report

Posted 1 year ago

“what a complete joke these scammers are 3 years on and they send me an email saying they have requested a refund from Qatar airways i spoke with Qatar airways over 2 years ago and they told me that they have refunded OPODO/EDREAMS the full amount as they cancelled my flights these people at OPODO are just trained to lie lie lie and steal your money they are complete thieves and scammers please people NEVER USE THIS SCAM SITE and get the word out there about these scammers”

Helpful Report

Posted 1 year ago

“Worst company I've ever encountered. Cancelled a flight over 3 months ago and still haven't received all the money that I'm owed. Will never ever use this company again and will advise everyone I know to not use them either. ABSOLUT BUNCH OF SCAMMERS!”

Helpful Report

Posted 1 year ago

“THEY STEAL YOUR MONEY!! 0 FLEXIBLE. WILL NEVER BOOK WITH THEM AGAIN.”

Helpful Report

Posted 1 year ago

“Please a request to customers never book from opodo. I am waiting for my refund since 2020 as my flight was cancelled during pandemic in March 2020 till now I haven't received refund inspite of more then 20 calls the message what they provide Is they are dealing with the airline and has escalated your issue. A rubbish and totally disaster site and customer service are paid for telling lies.”

Helpful Report

Posted 1 year ago

“THEY STEAL YOUR MONEY AND TIME!! PLEASE NEVER USE THEM. THEY MAKE YOUR TRIP SO COMPLICATED THAT YOU CAN NOT EVEN IMAGINE AND STEAL YOUR MONEY IN A CRAZY WAY!!”

Helpful Report

Posted 1 year ago

“Opodo are shocking over their treatment of refunds. My daughters flight was cancelled 7 months ago and she has still not been refunded by opodo. They also ignore requests to engage. They posted pre tax profits of 6.6 million in their last financial year. Why can they not action refunds?”

Helpful Report

Posted 1 year ago

“You are Absolute con artists, I paid £146 on top of the actual flight cost and the only service you provide is checking us in automatically!! Charged a fee to allow cancellation which turns out with the airline we are entitled to anyway! A £30-£40 overall fee I would understand but not £146 on top of what was only otherwise £300 of flights”

Helpful Report

Posted 1 year ago

Opodo is rated 1.0 based on 1,742 reviews