Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,770 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 15th January 2025

Uyanga Meiller

Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OPODO...Do not book through this… OPODO...Do not book through this operator..Have booked for myself and my teenager daughter for may 2023..Booked through opodo which was sold to me as a very nice mobile home only to find when i questioned the accomodation with tres estrellas this is not the case..The accomodation actually resembles a tent with no amenities . Contacted opodo to point out to them that this accomadation was not the accomodation sold to me and that this would be of no use due to my daughters anxiety levels and not being able to share communal showers and if needing to use the toilet at night would be an absolute no no for her as she would not cope with the though of having to do this..Made this very clear to opodo that this accomodation will not suffice due to her anxiety and their response was THERE IS NOTHING WE CAN DO AND WE ARE NOT ISSUING A REFUND. This is the first time in my life i am dreading going on holiday and it was supposed to be a special time as am taking my daughter to her first festival to see her favourite artist and being a sole parent i have saved hard for this. Not only have opodo charged quite substantially for this holiday but have crushed my daughters dream because she has been waiting for this for so long but i know she will not cope with the accomodation and will be a nightmare from hell for her..Opodo you are disgusting for shattering a lttle girls dreams and i really hope people steer clear of booking any form of travel with you !!!!.... So a little investigation into my package holiday...Paid £1300 through opodo for what seemed like a nice lodge...the accomodation allocated is a tent which i found out they had booked through booking.com so out of curiousity i thought i would see the price of the accomodation they had booked opposed to the accomodation i should have got...i was disgusted..The accomodation they have allocated me was not even £200 for the duration of my stay , so to scam money they have sold the holiday accomodation as a lodge and allocated a tent thus pocketing quite a substantial amount of money. I can also see on the reviews on trip advisor that they have also done exactly the same to the family prior to my review ,they booked a caravan and was given a tent. So more phone calls to opodo and nothing..I am starting a claims process under section 57 with my bank and will be taking opodo to the small claims court as this is just purely scamming people out of money. Most people will just let this lie but i will not , If opodo have done this to 2 families how many others have they done this to. Update 1 May 2023 So opodo have replied to my review on trust pilot as follows : Reply from Opodo 6 hours ago Hi Pete, Thank you for taking the time to share your review. We’re sorry to hear that you came across an issue while using our service since it doesn’t meet the quality we strive to deliver. We’re currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder). We hope to serve you again in the future. If you have any further questions, we’re always happy to help. Sincerely, Richa Customer Care Team As expected no email for further information. I will absolutely bombard every social media platform , every day with my story , every review platform where opodos name lies until my case is resolved. Tuesday morning I will instruct my solicitor to start investigations into my case and going by other peoples reviews on trip advisor and trust pilot this looks to be a tactic used by opodo on many occasions to con people out money. My next port of call is the press as this scam needs to be exposed because not just has it taken peoples hard earned money but also all the stress that goes with it because of their greed. I will expose this company for what they are and make a statement that this is not good practice. And thankyou opodo for making my little girl cry because you have absolutely shattered her holiday and the festival for her all for the sake of filling the CEO’s pocket. Greed is a poisonous thing and I really do hope every single person that reads this review never uses opodo and shares with their friends to put the word out there that you are just full of pure greed and will do anything to make the company profits even if it means to break a childs heart !!!. Date of experience: 29 April 2023”

Helpful Report

Posted 1 year ago

“Opodo charged my credit card almost €80 for a membership I never agreed or signed for. They are criminals, this is how they make their money. Only after I wrote a bad review they contacted me promising they would refund the money within 15 days. Needless to say I have been waiting for the money for over a month and every time I send them an email I get back the same automated email with the steps I need to do in order for them to reimburse the money they took without any permission. Please be very careful and don‘t book anything with Opodo. They scam and they steal your money!”

Helpful Report

Posted 1 year ago

“Avoid this company. Never again. Booked flight and after one month they charged me for the Prime membership 69.99 . Where I never agreed to purchase this membership. Avoid”

Helpful Report

Posted 1 year ago

“We have booked a trip through them and never received an invoice or receipt. We have been asking for that for two weeks and nothing! they have charged our card with a fee without telling us and they keep on asking for 24 hours to send the invoice! Stay away! Date of experience: 26 April 2023”

Helpful Report

Posted 1 year ago

“I had an unpleasant experience booking domestic flights in Thailand through Opodo. I purchased a flexible ticket with Vietjet, but upon check-out, I discovered that the ticket had the wrong date. Opodo's customer service was unhelpful and instructed me to contact Vietjet directly. Unfortunately, I learned that changes to the ticket were only allowed within 60 days of purchase and no other modifications were permitted. Dealing with Opodo's customer service was frustrating, and I had to reach out to Vietjet on my own to request changes. In the end, I had to cancel the ticket without a refund and spent a significant amount of time resolving the issue. I would not recommend using Opodo for flight bookings.”

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Posted 1 year ago

“unbelievable! they sold us a flight (charged a fee for that), our flight got cancelled by the airline - airline told us to seek full refund from Opodo - Opodo said the airline never "refunded them" and couldn't confirm the cancellation. And now they just ghost us ... really avoid using podo at all cost - I learned my lesson - i will pay a bit more to buy flight direct from airline and not route through "agents" like Opodo.... what do you get from them... SERVICE? just injustice!!”

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Posted 1 year ago

“Pay for a ticket and get the itinerary from the airline. Alright. Then an email arrives from Opodo, "please verify yr ticket using this email address," which has your name but the wrong address. Curious. Then notice that it was paid for with visa ending - not yours. Reread their email and wonder why "edreams" is mentioned. Unless you enjoy giving money to crims, don't do it.”

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Posted 1 year ago

“OMG they are real scammers, beware.. you will get cheapest tickets online but you wont be able to board the plane for sure...”

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Posted 1 year ago

“The worst third party ever! Do not deal with them‼️‼️ When I checked the flight it was £50 for 2 people from Budapest to the UK. When I clicked "buy", it took me to their website, where they changed the price, ‼️without notifying me about the change‼️..., that's how I got charged over £110 for the exact tickets. I called them to cancel and get a full refund. Aris Baba and Satyam Kumar tried to help, but they could not because of their disgraceful policy. They told me to call the company I am flying with, although I called them, I knew they couldn't give me a refund...because it wasn't them who charged me in the first place. Please do not deal with them, because they are scammers and what they do to people is unacceptable and disgusting!”

Helpful Report

Posted 1 year ago

“Avoid at all costs, i have booked with opodo in January. But received an email of my return tickets have been cancelled, called for an explanation. I was given NOTHING, just it is cancelled and a refund that will take up to one month. Left us without return tickets and we cannot find any everything is booked up. They have put us through immense stress and disappointment. Avoid using them, no help at all from customer service.”

Helpful Report

Posted 1 year ago

“The price of the flight was competitive, but as soon as I added on luggage they were more expensive than the airline direct - on looking into it carefully, they charge almost double for luggage, and that's with the cost of Prime added to it. Really disappointed.”

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Posted 1 year ago

“AVOID AVOID AVOID AVOID booked flights charged us £127 with out our knowledge Scumbags”

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Posted 1 year ago

“I have been waiting for 11 months now to be refunded by Opodo for a flight the airline (KLM/Delta) canceled (about 250 USD). No matter how many e-mails I send to claim the refund I always get the same response "As we have already requested refund to the airline as soon as we are getting any update from the airline will update you the same ." When I turn directly to the airline they reorient me to Opodo.”

Helpful Report

Posted 1 year ago

“Booked flights and return leg was cancelled in May 2022. Booking status is 'refunded' but I haven't been refunded and am still pursuing £600+ in flight costs. Next step is small claims court, HQ is in Hammersmith London, although parent company eDreams HQ is in Spain. I'm interested to see if I get a standard meaningless apologetic response from Opodo, or if somebody actually looks at my case. Booking reference 8876883233”

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Posted 1 year ago

“Wenn es darauf ankommt, lässt Opodo einen im Stich. Ich wollte beispielsweise einen Flug stornieren. Die App hat hier leider immer nur eine weiße leere Seite geladen. Ich heute mich dann an die Fluggesellschaft gewandt. Diese meinte, dass eine Erstattung kein Problem sei, aber von Opodo initiiert werden müsste. Kontakt zu Opodo aufzunehmen ist sehr schwierig und überhaupt nicht kundenfreundlich gemacht. Also ich es geschafft hatte, wollte man mir nicht weiterhelfen und speiste mich mit vorgefertigten Satzbausteinen ab. Null Kundenorientierung und das eigentlich erstattbare Geld ist weg!”

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Posted 1 year ago

“Booked me on a flight that changed its time so now I miss my connection! Refusing to refund me! What a scam🤬”

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Posted 1 year ago

“Worse company never recommend very bad money stolen company. Opoda stolen two time my money 2021 I booked ticket with opoda and when Arrived airport they no let me fly but I same time Opodo and air line and keep calling all day and night but they told me we I can’t refund your money and I lost £750 and customer service very bad no cooperative at all And now February 2023 I again booked tickets and they no refund prime money and they took more money from my card as shown on ticket price they are not honest company never ever use again and no recommend any one Be away from this company better book with direct air line they cheaper then this fake opoda . Waseem”

Helpful Report

Posted 1 year ago

“DO NOT BOOK WITH THEM, THEY ARE SCAMMERS, THEY WILL ADD HIDDEN FEES TO YOUR BOOKING”

Helpful Report

Posted 1 year ago

“They got me with the sneaky subscription charge, 55 euro basically for nothing. Wasn't clear at all when booking that they would do that. (probably hidden in some small print) Will never use them again!”

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Posted 1 year ago

“Flight cancelled by airline... Opodo doesn't even know about it. Instead they do everything they can to keep the money they were reimbursed by the airline and pass you from one stupid chatbot to another terrible email support. I've never in my life seen such fraudulent business practices. Obviously their goal is to annoy the customer for so long until they give up. My advice: Don't give up and keep on pursuing your case, because that's the only language they seem to understand. And if you haven't had the amazing Opodo experience yet, don't book with them in the first place! You're better off paying directly with the air carrier, even if it costs a couple of bucks more.”

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Posted 1 year ago

Opodo is rated 1.0 based on 1,770 reviews