Name: Opodo
Address: -, - -, London
Rating: 1.04

“Shambles! I tried booking some flights on the 4th December I was stuck on the loading screen for 20 mins (Terrible User experience). I got a text confirmation next day saying it was booked but when I checked, two flights went through and one didn't. They made no effort to tell me my booking had failed and the funds were deducted on the 6th December. I tried calling over the few days could not get through until the 9th December where I was told they will rebook the first flight which did not go through and fully assured me this will be resolved. So I happily waited two days with no confirmation and guess what I was charged again for a booking this time but no confirmation of any flights. SO I tried contacting them yet again only getting through on 13th December where they said they cant do anything for me and that I would need to rebook my first flights and pay the difference. I am still waiting to get this resolved and not heard anything back. I feel as if they have not shown any care and have not promised me the flights I had paid for. I have been overcharged and there is no accountability or point of contact to resolve, hence the long rant. Hope this gets resolved and please improve your customer service, the people are not very helpful.”

Helpful Report

Posted 4 years ago

“Shambles! I tried booking some flights on the 4th December I was stuck on the loading screen for 20 mins (Terrible User experience). I got a text confirmation next day saying it was booked but when I checked, two flights went through and one didn't. They made no effort to tell me my booking had failed and the funds were deducted on the 6th December. I tried calling over the few days could not get through until the 9th December where I was told they will rebook the first flight which did not go through and fully assured me this will be resolved. So I happily waited two days with no confirmation and guess what I was charged again for a booking this time but no confirmation of any flights. SO I tried contacting them yet again only getting through on 13th December where they said they cant do anything for me and that I would need to rebook my first flights and pay the difference. I am still waiting to get this resolved and not heard anything back. I feel as if they have not shown any care and have not promised me the flights I had paid for. I have been overcharged and there is no accountability or point of contact to resolve, hence the long rant. Hope this gets resolved and please improve your customer service, the people are not very helpful. They have ruined my Christmas and new year plans, extremely disappointed.”

Helpful Report

Posted 4 years ago

“Shocking service, worst online booking service! Complete scam. Opodo guaranteed that I would be able to travel without my middle name on my ticket, the airline confirmed this was not the case, name changes are free but Opodo would need to change the name on the booking! Opodo couldn’t do that for me, after weeks of going back and forth with Opodo stating I would be able to travel. 48 hours before my flight that stated that they couldn’t guarantee this! I had to cancel my ticket for a partial refund! By the time I rebooked my ticket they had doubled in price”

Helpful Report

Posted 4 years ago

“Please avoid Opodo at all costs. I made a booking and their website said "oops something went wrong" and asked me to try again(a technical issue from opodo) I tried the 2nd time and the 3rd time, and got same error messages. I later realised each time they are responding with error messages, they were taking money from my acc without knowing. They took £209.26 from my card for unconfirmed flight and another £229.93 for a confirmed flight. I called them immediately to refund my £209.26, I was told they will only refund £109 despite the fact the technical error is from their website. I have been chasing them for over 2weeks now, each time spending average of 2hrs on the phone and they keep telling me to wait 24hrs to have my money back. What a Fraud! Stealing by Proxy! Please avoid them if you can”

Helpful Report

Posted 4 years ago

“I would not recommend this company, I would not give this company any stars. I paid £750 for a flight, I had to cancel refund £239. They couldn't transfer for a different flight. Difficult to understand customer service staff. Long wait for customer service. Terrible company.”

Helpful Report

Posted 4 years ago

“Scam company, the absolute worst. Do not use these guys, you will regret it. Trying endlessly to just contact someone to change my flights. Absolutely impossible. Their entire business plan is this: ignore and redirect. Period. They're completely amoral.”

Helpful Report

Posted 4 years ago

“Trying to get a refund since September for a flight the airline cancelled. I’ve now spent more on international calls than the refund. Always told the refund will be with you in 23 hours. Still waiting. Today I was told I might get a refund in 10 days. Terrible service.”

Helpful Report

Posted 4 years ago

“Tried booking flights and after I entered a valid credit card number the price hiked up 2%. Tried the process again with a debit card the price remained the same. Pretty certain this illegal so I have contacted Trading standards”

Helpful Report

Posted 4 years ago

“Never ever use these cowboys to book your flights or holidays anywhere! Absolute disgrace. Charged me THREE times for our holiday, called 2 weeks ago for refund and still not received. Called today and it’s not even been processed! Can’t even speak to a manager as they are ‘busy’! I bet they bloody are with complaints! Should have money in 10 days - thanks a bunch! Reviews going on every site I can find!”

Helpful Report

Posted 4 years ago

“THE WORST AGENCY EVER. WHEN airline cancelled my flight, it took me a week to get this sorted out. THEN they charged me 'service charges'' that i never agreed to foor booking an alternative flight (I could have easily done it myself online). I never knew i'd have to pay the service charges and never agreed to my credit card being charged. THIEVES. THEIR CUSTOMER SERVICE IS NONEXiSTENT. you think things like that will never happen to you but they are the worst!”

Helpful Report

Posted 4 years ago

“I had booked a flight with Opodo only to find that I had to pay extra £10 for boarding pass for them to send it to me. I had a contract with Opodo when I booked a flight. This should include all necessary flight details. I am very disappointed and will think twice to book with them again. Anyone booking should ask them before accepting contract as to Boarding pass etc are included”

Helpful Report

Posted 4 years ago

“Negative experience with Opodo. Terrible customer service. Never receive the refund. Thieves!”

Helpful Report

Posted 4 years ago

“I won't be using Opodo again. I booked 2 tickets to South America departing from Glasgow but the next day the airline explained that they had cancelled the return to Glasgow and would be returning us to Heathrow. As we were due to fly this leg in a couple of months it seemed unlikely the airline had just cancelled the flight but Opodo still sold it to us. Opodo were useless initially denying the flight was rerouted but after a while accepting there was an issue. They didn't accept any responsibility so in the end we had to pay our own way back to Glasgow.”

Helpful Report

Posted 4 years ago

“I bought 2 tickets from Tokyo to Kuala Lumpur via Opodo. I was told that I should be able to add luggage once I booked the reservation on their website. I have got their screenshot as well. After finishing the booking, I tried to add luggage but there is no way I can do it. I called Opodo customer service straightaway and explained the issue. The agent called Alok said he tried to add it but he is not able to do that either. I should have called him rather booking through online. I asked him the question that why did you then put it on your reservation screen online? There was no proper response. He then advised me to contact the Thai Lion Air directly so they will add it. I have emailed the airlines twice but there is no response. I have then reviewed the feedback from the people and I figured out that they are scam. They just ripp off customer's money. Opodo is also part of this. Another customer also did mention about Opodo's add on offer through the reservation process.As per their website, a luggage can be added but there is no option after you purchased the ticket. These people are not helpful either. They must have received a lot of complaints from customers but they still offer flights which are dodgy. People cant buy luggages and they rip off the customers. I will never recommend anyone to purchase through Opodo website as they do not give you the right information online in the first place, and cheat their customers. Avoid them at any costs!!”

Helpful Report

Posted 4 years ago

“I bought 2 tickets from Tokyo to Kuala Lumpur via Opodo. I was told that I should be able to add luggage once I booked the reservation on their website. I have got their screenshot as well. After finishing the booking, I tried to add luggage but there is no way I can do it. I called Opodo customer service straightaway and explained the issue. The agent called Alok said he tried to add it but he is not able to do that either. I should have called him rather booking through online. I asked him the question that why did you then put it on your reservation screen online? There was no proper response. He then advised me to contact the Thai Lion Air directly so they will add it. I have emailed the airlines twice but there is no response. I have then reviewed the feedback from the people and I figured out that they are scam. They just ripp off customer's money. Opodo is also part of this. Another customer also did mention about Opodo's add on offer through the reservation process.As per their website, a luggage can be added but there is no option after you purchased the ticket. These people are not helpful either. They must have received a lot of complaints from customers but they still offer flights which are dodgy. People cant buy luggages and they rip off the customers. I will never recommend anyone to purchase through Opodo website as they do not give you the right information online in the first place, and cheat their customers. Avoid them at any costs!!”

Helpful Report

Posted 4 years ago

“Terrible, absolutely terrible. I book flight (round-trip) from London to Riga last week. Received an e-mail that the booking is in process. After that received an e-mail that price has changed - seemed less so all good. Next day, that I can get my boarding passes. After couple more days - Booking unconfirmed! Ridiculous customer service - worst I have ever seen!!! When I asked to speak to someone from the management team, apparently they cant do that. The assistant advised -> I have sent you now our claim form which you can submit and after submitting our Complaint team will get in touch with you. Nothing came through!!!!!!!!! My advise to not book with them directly - research and book directly with the airline - this is what I got as an advise over the phone and I am missing my relatives funeral because of their FANTASTIC approach. Thank you Opodo and good luck in further disappointing people!!!”

Helpful Report

Posted 4 years ago

“One advice: avoid these gangsters!!!! Big Scam!! On 12/02/2019 I made a mistake in the date while booking my flight tickets to Singapore through the Opodo website: I booked flight for 23/02/2019 instead of 23/03/2019, back on 08/04/2019) . Of course it's my mistake and I am not denying my liability. When I realized my mistake on 16/02/2019 (8 days before the flight date), I tried to call them like at least 25 times in one week, different timing ... nobody answers, getting this endless repeating music waiting tone ... until suddenly someone picked up my call (18/02/2019, very noisy call center in India) to tell me there was a technical issue with their server and could not help me out as they could not connect to their system and I should try to call later!!! I tried again every possible way to contact them before the flight date but could never reach them. When I tried several to change or cancel my booking I got a message that it was not possible to do online and I should call their help desk which was not answerring my calls until 2 days after the flight date (25/02/2019) I finally reached someone from their helpdesk stating me that they could not do anything as I informed them after the flight date and it has been considered as a 'no show'!!!!! No any possibility to negociate, to get a refund or even a commercial proposal: NOTHING AT ALL! Conclusion? As it was a 2 way ticket, my flight back was cancelled by them automatically and I had to purchase new 2 way tickets: I lost about 694,15€ because of their not professional behaviour. I made several claims with proves of my calls, emails sent, ... and always get the same answer: can not change anything, I have to pay. But of course meanwhile, they keep harassing me with at least every 2 days promotional emails. SHAME ON YOU”

Helpful Report

Posted 4 years ago

“Friday 8th November, the person said it takes 24h. I called again on Saturday 9th this wasn't raised they said 72 hours and they will contact me. Needless to say no contact received. Called again 4 times today!! Saturday 16th. They said AGAIN there was no call listening raised and it was only raised today. Not mention being on hold for ever. I would not recommend their services to ANYONE.”

Helpful Report

Posted 5 years ago

“Booked flights. They are completely unresponsive to any issues. Then they told me by email my flights were cancelled and later the same day emailed me that the schedule was changed. It’s hard to talk to them and even harder to get any sense out of them. I’ll never use them again”

Helpful Report

Posted 5 years ago

“DON'T USE OPODO PLEASE: 1. DREADFUL CUSTOMER SERVICE: ONLY WAY TO CONTACT THEM IS VIA MESSANGER AND YOU GET TO TALK TO A CUSTOMER PERSON AFTER A LONG WAIT: ON MORE THAN ONE OCCASION I HAD TO WAIT LONGER THAN 40 MIN FOR A RESPONSE. 2. THEY ARE SHARKS: I WAS CHARGED £150 FOR A FLIGH CANCELLATION MADE BY THE AIRLINE! I WAS NOT TOLD AT ANY STAGE THAT ALTHOUGH I WAS NOT INITIATING THE CANCELLATION I WOULD STILL BE CHARGED A HEFTY £150 FOR THE PLEASURE OF THEIR SERIVCES!! I WOULD HAVE BEEN BETTER OFF DEALING DIRECTLY WITH THE AIRLINES. IT WOULD HAVE BEEN QUICKER, LEANER AND A NO EXTRA COST PLEAE DO NOT MAKE THE SAME MISTAKE!!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Opodo Reviews