Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Another victim of this scam paid 550£ got cancelled by opodo claiming airlines cancelled flight this is an out and out lie as my mother is booked on same flight wth different merchand travelocity and flight still on Impossible to contact customer service numbers do not exist I wish I had read reviews how can a government allowed a company to freely scam people you wonder lesson learned Will never book wth these thieves . My only hope to see my money back is through my visa bank protection claim and let them deal with these horrible people.”

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Posted 3 years ago

“this is the biggest scam site going please tell as many people as you can on social media on opodo reviews please help other people not to get scammed and robbed they lie steal cheat and never talk or communicate with you once they have your money please spread the word about this scam so called travel agent i still dont get my refund like so many more people almost one year good luck to you all we have to stop this scam”

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Posted 3 years ago

“Total scam. Once you pay there’s no way of managing your booking in any way. There’s no customer service. This company should be shut down and fined.”

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Posted 3 years ago

“am worrying so bad, here there is no option for 0 ratings to Opodo. I booked a flight on August 10th, 2020, it showed a not working fight combination and i booked because of the cheap price. then i realize that I can not able to travel with that combination due to covid 19 situations. immediately the next day i call to Opodo team and asking for a cancellation with a partial refund. today 12 th august 2021. till now i havent got refund. i call to opodo team nearly more than 50 times. noting to show about cancellation details in opodo website. when i call today they told takes another 6 months. its a f--king reason they are giving. please please please dont book on this website and loose your money. my booking reference number is : Opodo booking reference: 6858660782 - Airline booking reference: ZCT76, QYGM6D. please contact me if you have doubts i can explain: mareddi140atgmail.com thanks, its not only for me, my friend also have same situation. they wont return money. i wrote these because of their cheating people. my intention is only about poor people won't lose money with this f--king site. thanks, any time you can contact me : mareddi140atgmail.com.”

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Posted 3 years ago

“This is From far the worst experience I had ! I advise you to run and never ever book through OPODO! Here is my experience: I book 4 refundable tickets with a national airline company for august 8th through OPODO. Due to unforeseen circumstances I had to cancel my flights 3 days before departure. I called the airline company that guarantees me they will reimburse the whole amount ( minus penalty 150 euros for the 4 tickets which is totally acceptable ), but as I booked thought OPODO I had to cancel through them. I called OPODO and asked them to cancel and reimburse me. They told me they will reimburse not even half of the amount I have paid because of their taxes! How is it possible to steal people in such a horrible way! I am extremely unsatisfied by this company and will never trust them again!”

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Posted 3 years ago

“Liars and thieves. My flight canceled by airline and the Opodo do not answer or refund and do not give another ticket. This company is a disaster”

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Posted 3 years ago

“Liers ! Don't use this travel agency at all .”

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Posted 3 years ago

“Opodo/edreams are a complete scam they tell so many lies never reply to email direct you to an Indian call center waist your time and steel your hard earned money they have to be stopped please if you are thinking about using Opodo think again and save your money never use this scam site IT IS A COMPLETE SCAM”

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Posted 3 years ago

“WORST AIRLINE AGENCY EVER! I raised a refund request with Opodo on 19-11-20 for my tickets with Qatar Airways. It has been more than 8 months now and I am yet to get my refund. I have been calling the support team ever since. All I hear from them is that my case has been escalated and that Opodo has not got any response from Qatar. Qatar airways on the other has confirmed that they haven't got any request from Opodo. Opodo is a SHAM. GO FOR OPODO FOR CHEAP SERVICE... NEVER FOR CHEAP FLIGHTS.”

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Posted 3 years ago

“Worst customer service experience. I cannot understand half of what the agents are saying on the phone because they don't speak this country's language. Waiting times are horrific. Incompetent service representatives that cannot give clear answers or solve any request. First and last time I booked with this company. Stay away.”

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Posted 3 years ago

“I wouldn't have given it ONE STAR except I had to in order to write this review. If you need help they won't speak to you but put you in touch with an autobot who sends you round in circles and does not help you at all. I only wanted to add luggage to my flight and the only option they gave me was PAY AT THE AIRPORT. Eventually I contacted the flight provider directly and they helped - and they're not a firm that is usually recommended or has good press! But even they were better than Opodo. DON'T WASTE YOU TIME AND BOOK DIRECTLY AND AVOID THIS COMPANY. [You can't leave feedback directly on Opodo website as they take your details and then give a link to somewhere that is supposed to help you but doesn't....SO FRUSTRATING!!!”

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Posted 3 years ago

“We need our money back, as soon as possible!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“Opodo is a 3rd party company. Don’t go through third parties if you can avoid it. See their offers then avoid them & go directly to the airline. Because of opodo I could not 1. Manage my booking 2. Check-in online 3. Therefore no seat number 4. Therefore not able to complete passenger locator form 5. Finally, The airline had no record of me. I spoke to a news reader friend and 2 journalists (all seasoned travellers) ALL of whom said " never use opodo ". Anyway don't take my word for it. Look at the Which magazine. Opodo considered to be the WORST company by WHICH”

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Posted 3 years ago

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Posted 3 years ago

“The fake site, they steal money”

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Posted 3 years ago

“Bonjour, Je suis cliente Opodo prime depuis plus d’un an. Depuis le Covid j’ai eu une annulation de billet d’avion du au Covid. Aujourd’hui toujours pas remboursé. Opodo me demande de me rediriger vers la compagnie directement et la compagnie ne peut m’aider car je passe par opodo. J’ai par la suite réservé 300 e de billets d’avion que j’ai demandé à annuler dans l’heure pour raison médical avec un certificat. On m’a remboursé une dizaine d’euro après m’avoir certifié que j’allais être remboursé des 300 euros. Aujourd’hui je ne peux rien faire malgré mes différents appels d’une 30 aines de minutes à 0.80 centimes la minutes. Un beau vol organisé qui me coûte très cher.”

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Posted 3 years ago

“AVOID-SCAM ARTISTS Told us flights were cancelled, we opted refund instead of alternative flights and made different travel plans. Said our refund was in process - Got an email from Airline for the supposed cancelled flight! They said Opodo requested new flights for us a week later despite NO CONSENT FROM US AND AFTER WE ALREADY REQUESTED REFUND OPTION. Called them over 2 hours, very rude staff cut the phone off me and told me because they reinstated, no refund will be given!! Reported to my bank and Travel Ombudsman for support otherwise 2K loss!! UNBELIEVABLE”

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Posted 3 years ago

“Almost one year I can't get my refund”

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Posted 3 years ago

“don t rent cars through opodo app i booked a car for rental, and after an error from their mobile app, i couldn t change the hour for pick up, the car couldn t be changed, they asked for extra taxes to book other car. I tried to get in time at the rental agency by sending a friend of mine as driver and they told him the booking is cancelled. Lost a couple of hundreds euros in my holiday.”

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Posted 3 years ago

“Thus far if I had the option to rate the company a zero I would. Their telephone numbers do not exist, they do not reply to emails and the live chat is more dead than alive. They only operate a robot system which is only programmed for certain questions and therefore you cannot get answers to questions you want to ask. Really wish I had never booked through them and won't use them again as of now will book any flights I need through the flight company themselves.”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,742 reviews