Name: Opodo
Address: -, - -, London
Rating: 1.04

“Disappointed as all the agents keep on lying and impossible to speak to supervisor. Customer service does not exist. They never return phone calls. BEWARE THIS IS A FRAUDULANT COMPANY”

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Posted 5 years ago

“Extremely bad experience. They have double charged the GST of 18% and now customer services not responding. Have been on the phone calls mor than 2 hours. Avoid booking with Opodo unless you want to be cheated.”

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Posted 5 years ago

“Avoid avoid avoid. Probably the worst customer experience I have ever had with a company. We reserved a car for a few days and arrived in the evening at our destination only to be told that as we had not arrived at the time of the booking (just a few hours afterwards – the car was still reserved for during this time!!), we were classed as a ‘no show’ and that we had lost our booking. This was not made clear at all upon booking – in addition to being left stranded in another country late at night, we were told that there would be NO REFUND!! Unbelievable – you pay for a car for 4 days and suddenly they take your money without providing any service whatsoever… we were left worse off that if we had booked with them in the first place. I called to explain our situation and was greeted with an unsympathetic response mentioning that it was all hidden in the Ts and Cs. I was promised a call back from a supervisor, which we waited over an hour for until giving up and purchasing from another provider. We have still not received the promised call. I have tried multiple times to contact them on their messenger service… most of the time you get timed out after waiting for 20mins and sent back to their useless annoying bot. I finally managed to track down their email address and have not received a response (I emailed them over 2 weeks ago now). As someone who has worked in customer service previously I would only ever leave a negative review as a last resort but I have exhausted all means of trying to contact this company. All they have done is avoid contact and trying to help in any way to resolve the situation. If anyone from Opodo is reading this - PLEASE DO YOUR JOB AND CONTACT ME.”

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Posted 5 years ago

“You should never book with Opodo. Best scenario you will waste your time and be stuck with a pre-authorization payment the time it gets cancelled. If the price is cheaper than booking directly then they will take a pre-authorization payment on your card then a few hours or days later they send you an email saying that your "booking is unsuccessful" the reason is that Opodo prices are not updated in real-time so they can't confirm the booking as the price went up and they don't want to make a loss. Then you check the airline price and you see that the flight is still available but at a higher cost. Final consequences for me is that I wasted my time since the price of the flight went up even further.”

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Posted 5 years ago

“Steer well clear, shocking outfit!!!”

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Posted 5 years ago

“waiting for a refund even after 3… waiting for a refund even after 3 months with an absolutely rubbish service from opodo. for ever the finance department is not reachable!!! best way to make the customers fed of calling them get the refund”

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Posted 5 years ago

“I searched on google and they came up £100 cheaper than booking directly with the airline so I clicked the google link to book with them - BIG MISTAKE! I received confirmation and itinerary and tickets. then the spam emails started. 3 to 5 emails a day. I changed the settings but got so fed up with an email every few hours on their services and additional things or vouchers or whatever. They also cancelled my booking AFTER SENDING ME CONFIRMATION!!!! They said "No money has been taken" but it had. They issued a refund after but by now the Airfare has gone up £300+!!! They have well and truly shafted me. I called them and they are next to useless. What if I didn't notice the cancellation email among the spam emails!? I would have turned up at the airport without a flight!”

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Posted 5 years ago

“We bought tickets on the Opodo website. On the website it was stated that the cancellation is free within 5 hours. Immediately after the purchase, we realized, that the connection between the flights was too short and we wanted to cancel the booking. First we tried to cancel via the website, it's says that to cancel, please call by phone. It was not possible to cancel by phone, because our reservation was not in the system and there is no way to connect to an agent without a valid reservation number. We tried to use the company's chat on the website, and after a long wait we were just thrown out of it. We wrote an email that we wanted to cancel the reservation. We just got an auto-reply for our letter. There was no other answer. That is, the company deprives you of any opportunity to use their free cancellation condition. The next day I was able to reach the support over the phone, but all they can offer is to a change for 400 EUR or a non-refundable cancellation. They also offered to write a support case, but there's no answer since several days. They don't want to solve the problem and fulfill their own conditions. I have no choice but to assume a deliberate deception. If you don't want to be tricked for you own money, don't get in touch with Opodo. P.S. We have screenshots of their cancellation promises, refusal to cancel via web-site, phone call logs, etc.”

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Posted 5 years ago

“I was trying to book tickets through Opodo. Total fare was showing £1772.49. When started putting in my credit card details the fare increased by £35.00. Again, when I put my debit card details fare came back to £1772.49. It is illegal to charge extra for credit card payments. Clearly Opodo doesn't care about this. Trying to rip off it's customers.”

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Posted 5 years ago

“I booked a ticket from Dublin to Dubai. While booking it showed that 1 check-in bag is allowed. After paying the money and finishing the booking, they say that bags are not allowed and asking for more money to add a bag. The flights are long-distance and without check-in bags, I can't travel. These guys are just a total rip off. Don't book with them. Their customer service is the worst as well. They don't help and you have to wait for a response for like days.”

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Posted 5 years ago

“Disgusting customer service. I booked a Thomas cook flight Two days before they went bust they still took my money on the same day Thomas cook went bust! they are refusing any refund absolute thieving bastards. This company should be investigated!!”

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Posted 5 years ago

“Compensation for a delayed flight was not paid to my friends until they involved Compensation Claims G B in Northampton.”

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Posted 5 years ago

“The website is very deceiving regarding final price of product and credit card charges. They claim their is no charge for using a credit card, however, at the last moment in the booking process you are hit with a £7.99 charge.”

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Posted 5 years ago

“BEWARE! Liars and thieves After Thomas Cook went bust a day before my holiday I was in a rush to find alternative travel. I found new flights through Momondo and I was taken to Opodo were I paid for them. I was then met with a screen saying "confirmation pending". After an hour of refreshing the page and seeing no change I decided to phone up to check. The woman I spoke to told me that I was booked on the flight and I would receive confirmation and the necessary details in the next few hours. I went to sleep. When I woke up I had an email from Opodo... "Dear Customer, We regret to inform you that your booking has not been confirmed" -This was true. My booking hadn't been confirmed even though they took my money and told me over the phone that I was booked on the flight. "We apologise for any inconvenience caused. Don't worry, no funds were withdrawn from your bank account, and if a pre-authorisation was requested, it was cancelled." -This was false. I found this out when I tried to book new flights and was unable to because I had insufficient funds. I had to wait 3 days for my money to be returned. I have since read similar reviews of people paying for flights through Opodo only for them to later be cancelled on them.”

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Posted 5 years ago

“BEWARE! Liars and thieves After Thomas Cook went bust a day before my holiday I was in a rush to find alternative travel. I found new flights through Momondo and I was taken to Opodo were I paid for them. I was then met with a screen saying "confirmation pending". After an hour of refreshing the page and seeing no change I decided to phone up to check. The woman I spoke to told me that I was booked on the flight and I would receive confirmation and the necessary details in the next few hours. I went to sleep. When I woke up I had an email from Opodo... "Dear Customer, We regret to inform you that your booking has not been confirmed" -This was true. My booking hadn't been confirmed even though they took my money and told me over the phone that I was booked on the flight. "We apologise for any inconvenience caused. Don't worry, no funds were withdrawn from your bank account, and if a pre-authorisation was requested, it was cancelled." -This was false. I found this out when I tried to book new flights and was unable to because I had insufficient funds. I had to wait 3 days for my money to be returned. I have since read similar reviews of people paying for flights through Opodo only for them to later be cancelled on them.”

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Posted 5 years ago

“WORST CUSTOMER SERVICE ever!!!! You should be ashame. Your "more than POOR customer service" if we call it like that just hang up on me and refuse to give me proof of payment!! Pretty sure this is not even legal, will check up with my layer later today. Disgusting!”

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Posted 5 years ago

“This company is horrific. Do not do any business with them. They are refusing a refund on a cancelled flight, when my travel companions have already received their money. I have been waiting for 4 months. They are ignoring emails, they have hung up on me, not put me through to management when requested, and have this 'script' they use when you ask for management - it goes like this 'Hello, hello, i cannot hear you'. I called back 3 times and got the same thing. I am taking this to Solicitors. They are DISGUSTING. STEER CLEAR OF THESE CROOKS.”

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Posted 5 years ago

“Don’t use this website, they stole my money.”

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Posted 5 years ago

“DO NOT USE THIS WEBSITE!!! DO NOT USE THIS WEBSITE!!! They are THEIVES!!! They stole my money! We bought a return ticket for one price in their website and the charges to my credit card were more than double, more than double!!! Customer service: ZERO, NONE, you call, send emails and NOTHING is done, absolutely NOTHING!!! The worst experience I ever had in my entire life!!! And trust me, I'm not that young... DO NOT USE THIS WEBSITE!!!”

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Posted 5 years ago

“WORST customer service and FRAUD business It is a nightmare to get in touch with customer service. You have that non sensical chat bot(which wants to log you in via facebook messenger so that it can take more data about you!) that asks you questions then you fill a form and wait for agent. If their agent does not arrive in 20 minutes, the timer resets and you answer the same set of crappy questions again and fill a form again. If you are lucky to get through to an agent after 40 odd minutes but if you have gone out for a comfort break, then be assured their agent will simply say in less than a minute(After their first 'Hi') that you are away so we are logging you out. If you are lucky to get hold to agent sometime, then you will be asked the same questions - reference number, email, which booking are you talking about(even though that is the only booking you have done). After that they will ask you what can I do to help. I told them I wanted to cancel one ticket of the two booked as one of them has passed away and the agent happily wants to take a short cut of simply refunding very basic amount. They may have sold you several insurances while booking but that makes no difference, agent wants to take short cut. Only after I pushed them, they said give us evidence and we will see what can be done. After you send evidence you are in a blackhole. No response nothing at all. Several followups give you response we are looking into it, we have escalated it etc etc. NON SENSE, CRAPPY, WORST, IN -HUMAN customer service. === Update, tried calling their customer service. First thing you will go mad trying to find their customer service number. You will be directed to chat with their stupid chatbot. IF you are lucky to find their contact number, their call center options don't seem to work. You enter the option, you are told that 'thank you for entering the reference number' and then told some other options to enter which on entering disconnects the call. This happened two times, after that I was waiting to get through the agent for 15 minutes. MORE UPDATE -------------------- Opodo's clumsy social care team member - Adeline(not sure it is human or machine) said the following: "We have split the affected passenger off the booking and have cancelled their reservation. A refund request has also been created for the airline's consideration and will update you should any additional documents be required. You can check on the status of the refund request on our website." I checked and found that nothing has changed. So I am dealing with complete frauds.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Opodo Reviews