Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,813 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I've ever encountered. Cancelled a flight over 3 months ago and still haven't received all the money that I'm owed. Will never ever use this company again and will advise everyone I know to not use them either. ABSOLUT BUNCH OF SCAMMERS!”

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Posted 2 years ago

“THEY STEAL YOUR MONEY!! 0 FLEXIBLE. WILL NEVER BOOK WITH THEM AGAIN.”

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Posted 2 years ago

“Please a request to customers never book from opodo. I am waiting for my refund since 2020 as my flight was cancelled during pandemic in March 2020 till now I haven't received refund inspite of more then 20 calls the message what they provide Is they are dealing with the airline and has escalated your issue. A rubbish and totally disaster site and customer service are paid for telling lies.”

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Posted 2 years ago

“THEY STEAL YOUR MONEY AND TIME!! PLEASE NEVER USE THEM. THEY MAKE YOUR TRIP SO COMPLICATED THAT YOU CAN NOT EVEN IMAGINE AND STEAL YOUR MONEY IN A CRAZY WAY!!”

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Posted 2 years ago

“Opodo are shocking over their treatment of refunds. My daughters flight was cancelled 7 months ago and she has still not been refunded by opodo. They also ignore requests to engage. They posted pre tax profits of 6.6 million in their last financial year. Why can they not action refunds?”

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Posted 2 years ago

“You are Absolute con artists, I paid £146 on top of the actual flight cost and the only service you provide is checking us in automatically!! Charged a fee to allow cancellation which turns out with the airline we are entitled to anyway! A £30-£40 overall fee I would understand but not £146 on top of what was only otherwise £300 of flights”

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Posted 2 years ago

“I wrote a review about my experience with them on Trustpilot, only to receive an email from Trustpilot the following day saying that they asked for information about me which I must provide, otherwise my review would be "taken off line"!! The information is personal, my full name, my phone, my email, plus some! I thought there was an element of TRUST in Trustpilot! At any rate, they can't own the entire internet and bully other sites to remove reviews, so here goes: I was trying to book a ticket with them, and all the good prices were labelled "prime", you'd have to purchase a prime subscription to get those prices, and the cost of that will be added to your ticket price. So far, so good. Many airlines have such a system. HOWEVER, I looked EVERYWHERE on their website for the cost of Prime, and it was absolutely NOWHERE to be found!!! I clicked to chat with what was a "chat robot" and even though I asked a VERY STRAIGHTFORWARD QUESTION: "what is the cost of Prime?" I did NOT get an answer, the robot "didn't understand"?!! Now imagine you are buying something and they tell you to just give them your credit card details without letting you know the price, how is THAT good business? I wrote the FACTS on trustpilot, got an email saying Opodo requested certain "details" (my personal information) and if I didn't provide it, my review would be removed! When I clicked reply to explain the situation (again) to Trustpilot, the mail bounced back as if it were an invalid address (!?). Anyway, a website that REFUSES to show certain fees until after you buy is NOT an agency to be trusted. Given there are countless other websites that offer flight deals, then why on earth book with them?”

Helpful Report

Posted 2 years ago

“Never! Never do not use OPODO! The company does not return money for more than a year. Opodo made a mistake in the reservation number and referring to the ticket was non-refundable, does not return money! Staff is lying all the time. A large number of calls to the call center and emails did not lead to any result. Worst company I have met!”

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Posted 2 years ago

“Opodo withdrawed 300€ from my account on tip of the ticket price and even after 4 month of calls (about 30 calls) never returned the money”

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Posted 2 years ago

“No refund since cancelled flights in May 2020. Absolutely disgusting how they thing they can get away with it. 😡”

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Posted 2 years ago

“PLease avoid this company however tempting the cost may appear. If anything goes wrong with the flight you will not get there. It is impossible to speak to a real person and their chat bots just churn out nonsense. Promise after promise but they do nothing. I am amazed they are allowed to operate!”

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Posted 2 years ago

“Don’t book tickets with opodo It’s a scam you will cry. I booked a flight on behalf of my husband from Edinburgh Scotland to Harare Zimbabwe. I didn’t know that the ticket did not have any checked in bags. It was to day when l was going through the itinerary that l realised that there was not even one checked in bag. After calling them was told to pay £140 for 2 bags on top of the of the £466 for the one way ticket and £59 Prime what what which they took out of my account unknowingly. To make matters worse l am going to pick up my checked in bags in Johansburg South Africa and checked them in to a connecting flight to my final destination. And the flight doesn’t accept my 46 kilograms that l paid to KLM it wants only 30 kilograms and a very small carry on bag what a hassle what will l do with extra 16 Kilograms that l bought for my first flight. OPODO is a scam⚠️❗️”

Helpful Report

Posted 2 years ago

“AFTER A MONTH WHEN I ORDERED A TICKET FOR OPODO THEY WITHDRAW MONEY, WITH THIS CARD I BUY TICKETS ONLY FOR OPODO. SCAM. I propose to unite to hire lawyers and give these crooks in the teeth. There are a lot of such scammers, THEY HAVE NO WHERE TO EVEN CALL!!!! THE MATTER IS NOT ABOUT MONEY, BUT TO PUNISH. korbytmatvii@yahoo.com”

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Posted 2 years ago

“Rouges! Booked tickets to Italy wit their so called 30 day free trial of Prime membership. Tried cancelling this multiple times via the App and online over laptop. No provision to cancel, no cancellations confirmation emails. They then try taking £59.99 multiple times despite DM via their twitter account where they said they would refund and cancel. Guess what months later they take 59.99 again!! Now have refunded only when threatened with a formal complaint to the ombudsman. NEVER USE OPODO (based in Spain as we found out in the process).”

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Posted 2 years ago

“Avoid this deceptive company and please pay attention to negative reviews. Upon having to cancel a planned family summer holiday in advance, Opodo assured me the airline would provide an open ticket voucher to the same value. Received email from Opodo confirming this open ticket. No offer of my legally entitled refund. I recently tried to rebook these flights for the summer and was refused. Opodo insisting that flights must be used before March 23. Have also learned that the airline do NOT even fly this route again until April 23. I hope customers do their homework and avoid booking with Opodo & they are investigated for these practices. Appalled Customer”

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Posted 2 years ago

“I bought from the flexibility option where , i could change my flight by paying some extra money and fare difference. But , when i wanted to avail this , they said airline does not support it . But then why did they sold me this option at first place. They know which airline works on what conditions. You lost my trust. Secondly, they new the Air India flight from Frankfurt to New delhi has new time for departure weeks in advance. The new departure time was 1 hour earlier. But they just informed me 4 hours before the departure time . This was my first and last time with Opodo. Never buy addons from Opodo”

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Posted 2 years ago

“The worst service you can imagine! Booking with Opodo is waisting time and money! I am fighting over and over to get my refund back for a mistake Opodo did while booking my ticket and because of that, I couldn't fly back home. Unbelievable.”

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Posted 2 years ago

“A bunch of thieves. Still fighting for my refund money from the lockdown in 2020!”

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Posted 2 years ago

“So be very careful when booking flights if it comes up opodo This case was Ryan Air now For some separate reason my flight Was 50 each for two I have just woke to" my phone on Christmas day" taking 70 pound Just like that so now I have to chase this and have the headache again I just wouldn't fly Ryan Air has already had issues on the way and on the way back costing more money Happy Christmas just been robbed”

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Posted 2 years ago

“Don't book with these guys. The purpose of an intermediary is to improve the customer experience. Opdo has made my experience several times worse. And the "Prime" moniker? Prime mug! I had a flight cancelled last Friday. After receiving a text and email from Lufthansa notifying me of the cancellation 3 hours before I was due to leave, I immediately called Opodo. Opodo explained that their system stated that the flight hadn't been cancelled and offered to book me on to the flight. THey were unable to (because it had been cancelled) and suggested I call the airline. After continuously getting an engaged tone with the UK's Lufhansa office, I called the head office in Germany - I was 75th in the queue. I then called the Irish office, who confirmed that the flight had been cancelled. After 2 separate calls Lufthansa (in Ireland) was able to check me out of the flight and offered me an alternative leaving 2 days later. I explained that this represented nealy 50% of the holiday and wasn't acceptable. Lufhansa referred me back to opodo - who once again tolds me that the flight wasn't cancelled. I invited Opodo to book me (and my wife and 4 children on to the flight). They couldn't because - guess what - it was cancelled! I asked them to provide me with a refund and they said that they would investigate and get back to me by email. I got an email 24 hours later explaining that I was ineligible for a refund because the flight went ahead as scheduled. Triple checking, I logged on to the Lufthansa website to confirm, once again that the flight had been cancelled. I have spent the last week trying to get a refund. Opdo is still insisting that the flight went ahead as schedukled despite providing a screenshot from the Lufthansa website with a big cancelled banner against the flight - together with the email that Lufthansa sent. The thing is that Lufthansa were awful. But Opdo has made the experience considerably more stressful. I will never book with Opodo again!”

Opodo 1 star review on 23rd December 2022

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Posted 2 years ago

Opodo is rated 1.0 based on 1,813 reviews