Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Biggest scamming company out there. NO JOKE, AVOID THIS COMPANY AT ALL COSTS!!!!! I booked 2 tickets to India at the beginning of 2022 for myself and a friend. Sadly my father-in-law was informed by the hospital that he had terminal cancer and had a short time to live. I contacted Opodo with this news and they showed zero compassion as I had to cancel the flight. Since then he has sadly passed. I have spoken several times on the telephone and via emails, almost 50 to be exact. I paid £400 back to my friend out of my pocket as I felt this wasn't his issue and I hoped like any other travel company, medical records could be provided with the understanding I would get a refund, obviously with admin fee charges. This just hasn't happened. I found the email address of dreams and Opodo CEO, which I have contacted several times with zero replies. Opodo then informed me that I will get a measly £233 refund. Flights to India are now £2000 each and I am currently out of pocket by £800. Today, 27th Sept 2022, Opodo has again informed me that the funds have gone into my bank and it's my bank's fault, not theirs. I checked with the bank and zero funds have gone in. Again after several emails with photographic evidence that funds are not in my bank, Opodo then began informing me that their accounts department has made a mistake and the funds will go into my account on the 10th of October, a month after Opodo was first informed of the family bereavement. This has caused a huge amount of strain on myself and my family. Opodo has also told me to speak directly to the airline. Air France has no direct customer service telephone number and an email was sent without a reply. When I called Opodo once again, the staff asked if I has spoken to Air France, I informed them that I have been trying, and the staff member then replied, I quote, " Ok there is nothing further to discuss, bye, bye" and she hung the phone up on me. I have had to contact a solicitor and look to build a case against Opodo. My true advice is for anyone thinking of booking a trip through this company, think again. Go direct with an airline to save the pain, stress, and upset. For me, this battle continues, and I can see it going on for months, just like the rest of the customers on here having similar issues. Good luck and hope you make the right choice. Date of experience: September 01, 2022”

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Posted 2 years ago

“My flight from Larnaca Cyprus to the UK booked via Opodo was cancelled on the 2nd of July! We now have the 2nd of October and BA have informed me that the funds for the tickets have been returned to Opodo but they refuse to refund me. It is infuriating to know that they have basically STOLEN my money and are refusing to return it to me. They are SCAMSTERS never again!!”

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Posted 2 years ago

“This company has deeply disappointed me. My husband and I purchased tickets, needed to cancel and went through the correct channels and procedures to do so. Now, 6 months on, we still do not have our own money back. Each time I call the UK line someone answers and lies to me, telling me everything I want to hear, and then nothing happens. It is infuriating to know my money has basically been stolen and there is nothing I can do about it. I will never use your services again and make sure no one in my orbit uses your services.”

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Posted 2 years ago

“I‘d just like to send you a huge SCREW YOU. Your customer support is terrible. Your company is terrible. You‘ve almost destroyed my business trip to France and holidays to USA twice in a row in two weeks by providing false information. You told our flight to Lyon is cancelled by Brusseles Airlines, even though the flight actually happened and we‘ve been declared as NO-SHOW and therefore couldn‘t travel back. We had to book a train and new flights. You told my tickets to Los Angeles are cancelled, are non-changeable and non-refundable, therefore I didn‘t know until the last minute if I‘ll have to cancel my dream holidays to USA. Thanks god Turkish Airlines helped me and changed my cancelled tickets to new ones in 5 minutes in airport for free (even though you kept lieing to me that neither changes nor refunds are possible according to Turkish Airlines rules for my booking, despite my arguments). You kept lieing to me in both cases, even though I tried to call you and write you at least 20 times. Flight ticketing is a super responsible business, because plans and destinies of thousands of people depend on you. And you’re the most irresponsible company I have ever faced. I hope you go bankrupt as soon as possible.”

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Posted 2 years ago

“The worst platform, they make you pay more for flexible flights so you can be able to change or cancel flights, and when you try to amend anything they charge you the same whole ticket price for the change , and they refuse to cancel so you don’t claim a refund. really bad service but I will raise this to the aviation commissions as these companies should not be there.”

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Posted 2 years ago

“Twice the price of the actual airline!!!”

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Posted 2 years ago

“Il y a deux ans, j'ai apparemment pris un abonnement Prime sans le savoir. Depuis il me prélève plus de 50 euros par an parce qu'il y a un renouvellement automatique de cet abonnement. Je ne savais pas du tout que j'avais souscris à cet abonnement, et je ne savais donc pas du tout que je devais annuler cet abonnement. L'année dernière je n'avais pas fais attention que j'avais été débité de cette somme sur mon compte. Cette année, je me suis rendu compte hier que j'avais été débité de cette somme. Le lendemain (donc aujourd'hui - 1 jour après), j'appelle le service client pour savoir quelle est cette somme prélevé sur mon compte et c'est là qu'on m'explique que j'ai un abonnement et qu'il est renouvelé automatiquement. Je demande donc un remboursement et on me dit que c'est impossible. Je n'ai pas utilisé Opodo depuis deux ans, j'appelle le le lendemain d'un renouvellement automatique dont je n'avais pas conscience et on me dit que non, on ne me remboursera rien. J'ai déjà été dans ce cas de figure (renouvellement automatique) par deux fois avec d'autres compagnies et on m'avait remboursé dans la foulée. J'en arrive donc à la conclusion que Opodo est une compagnie de VOLEURS!”

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Posted 2 years ago

“Just terrible customer service I booked with Opodo and got a Prime tariff even though it never asked me to sign up for it. I thought ok why not. On my profile there was no button that indicated I have Prime or that I could cancel it. 1 month later they charge the fee. Oviously the very rudimentary chat bot has no function for such requests. Then my name was spelled wrong in the booking and after hours I finally received a call from someone to tell me I have to pay extra 25 EUR. I explain it's not my mistake and she replies: "Well then I can't help you". Thanks for nothing. I will never book with them again. Not worth the drama.”

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Posted 2 years ago

“Im waiting for my refund 1 year already they are saying they refund already but my bank didnt recieve it. Give it back my refund. Booking ref no. 4823402901. If you are not a scanmer and cheaters give it back my money. josp_arenas@ yahoo. com”

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Posted 2 years ago

“Shameful organisation, avoid. Do not sign up to Opodo Prime, you cannot cancel it and they automatically charge you annual membership after the 30 day ‘free trial’ expires. Most high street banks block Opodo or Edreams payments now because they generate so many complaints. It’s time regulators/legislators took some action!”

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Posted 2 years ago

“Appalling! Booked with Opodo, including their cover for Flexible Travel dates. Have just spent to whole evening trying to contact them to rearrange my flight as covered by the Flexible cover. Am informed on their website that this can only be done by calling them. Attempted to call (22 times in total). The calls are simply dropped. Got on their 'chat' facility, which gives you Kris, a bot. Eventually get past him to a 'human' agent, who can only tell me to ring the same number I've already rung. He says the call centre is not authorised to rearrange flights. He does give me a link to complaint to. I go to that link which, guess what, links me back to Kris, the bot! Obviously, there is no email and, as other reviewers have said, the system is clearly designed to block and frustrate anyone seeking refunds etc. I've no choice but to book my own alternative flight separately. Any attempt to recover the cost from Opodo will be similarly blocked and frustrated. My advice is that you avoid Opodo at all costs. Meanwhile, I will be (a) reporting them to the FSO (UK) for mis-selling a financial product (their Flexible Travel product) and (b) submitting an online Money Claim for the reimbursement of my additional flight costs. Its a simple legal process for small money claims, to which companies are legally obliged to respond. That usually makes them just pay up!”

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Posted 2 years ago

“If I could give 0 stars .. I would!!!! After booking the flight I still didn’t get any confirmation after 24 hour and if I chat with Opodo about it than they telling me it’s still processing but charged me $69.60 for the agency fee????!!!!!!! The fee was nowhere mentioned when I booked the flight!!!!!!! I tried to call Opodo about my situation but somehow a guy in Indian responding to my call?????? And telling me I can pay the ticket with him???? I Thing all this is a SCAM!!!!!!!!!!!!!!! I’m so disappointed and will never recommend Opodo!!!!!!!!!!!!!”

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Posted 2 years ago

“Dear Reader, a big NO NO NO, NEVER book with Opodo. They have a system in place which makes you give up in case you really need to change, cancel, or even get a refund due to flight irregularities. Basically, once you purchase the ticket if something happens, or the airline has cancel the lfight, despite your passenger rights that airline is providing , Opodo will play that way so you cannot get either in touch with them , or they push you , without saying it, to accept the full refund. Once you confirmed it ( never do ) they take 20% of your total cost and a delay of at least 3 months to give the refund, in many cases even 67 month or never , ive heard. This is just SCAM, the whole customer service is in India with untrained travel agents, they transfer you from one department to another , in the end they "promise "you that " relevant department " will contact you within 48 hrs. But obviously this never happens. Even when you purchase so called VIP or premium package ( also never bite this promise ) they will continue to charge you unless you change your bank card, or declare it fraud. So, beware of their scandalous practice , non customer service and a huge ripoff .”

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Posted 2 years ago

“i have noticed Opodo/edreams have started to put there own 5 star reviews on this site please do not believe these reviews it is just another scam they are scammers liars thieves if you are a good company Opodo/edreams pay my refund NOW BOOKING REF 6872332238 REFUND REQUEST 2282100 DATED 28/MAY/2021 and pay all the other people you have scammed”

Opodo 1 star review on 14th September 2022

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Posted 2 years ago

“Excellent price and good responded to the customers. God blessed you all staff here in Opodo.”

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Posted 2 years ago

“I would never recommend anyone to book through opodo! it has been 2,5 years since my flight got cancelled due to covid and for these past 2,5 years I have been trying to get my money back or a flight voucher but they are simply unreachable. Promise to get back to you but never do. Total costs? over 1400 euros! total amount of time having spent trying to get my money back? over 40 hours! only thing i received were chatt robots or people saying that it will be solved (after talking to chatt bots for hours) and never solving anything. Every time I receive the same answer: I have escalated this and will share this with my superior and get back to you. Once they said I received a voucher, but this voucher was only valid for a few months w(during Covid), which I never agreed to. Again, they were to come back to me and would 'escalate the issue'. Guess what happened? They never did and now we are here, 2,5 years down the road.Trust me, they never do! don't book here, ever, seriously, it's a big scam!”

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Posted 2 years ago

“The airlines changed the date of my inbound (Dec 2021). I decided to not accepted the new date and asked for refund (Oct 21). After 3 months I check with Opodo about the status of my refund. They say no money received from the airline as they can do so according to SEPA regulations. They were supposed to give me an update within a short time lapse. No update. 6 months later I check again. Same story: the airline did not pay your refund dear customer... so we cannot give you your refund. In 72h we will let you know. No follow up. Today, 11 months later I have asked about the refund. Opodo said again the airline has not yet refunded the ticket, but they will let me know in 72 hours. I have the impression, of course it is wrong, that they do not want to give this little money back. But it seems a great many people experience the same problem. A mere coincidence? Maybe I should have spent a little bit money more on a ticket from the airline instead of booking through Opodo. Now I would have my money back and spent less money. Lesson learnt: don't book through Opodo. Cheaper is more expensive.”

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Posted 2 years ago

“Australian Customers - Don't use this company, unless you want to lose your money Booked a return flight from Melbourne, Australia to Russia and in February cancelled due to Ukraine- Russian situation and Australian government advice, don't travel to this region. Impossible to contact OPODO and after 7 months no refund or update. After logging a refund claim and waiting 7 months the airline (Emirates) still has not received a request to refund money from OPODO. OPODO status update continues to say - waiting for the airline to refund money after which money will be transferred to the customer.”

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Posted 2 years ago

“SCAM SCAM SCAM!!!!!!!!!!!”

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Posted 2 years ago

“I agree with all the negative comments here. We requested a refund for a cancelled flight. It was refused because they said it hadn't been made within 24 hours of the booking. However, we have an email from them confirming they are processing the cancellation. This is dated 20 hours after the booking. We are taking this up with them through legal channels, but we recommend avoiding them at all costs.”

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Posted 2 years ago

Opodo is rated 1.0 based on 1,742 reviews