Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really fraud website. Never buy tickets from this website”

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Posted 1 year ago

“PATHETIC CUSTOMER SERVICE.THEY SCAM YOU. THEY SHOW LOW PRICE ON FINAL SCREEN BUT AMOUNT THAT GETS DEDUCTED IS WAY HIGH. AND THEN THEY DO NOT TAKE RESPONSIBILITY”

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Posted 1 year ago

“Three travellers booked a return flight to Delhi. All three of us were supposed to have same bags on return but Virgin app said hand baggage only. Apparently this happens a lot. Won’t be using them again. We have to pay for the two suitcases and attempt a refund. Opodo wouldn’t sort their error directly.”

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Posted 1 year ago

“They are completely scammers.. I paid money for extra baggage, but it was not registered at the airport. And they are liars, what is bought from them is completely different from what is in the checkin”

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Posted 1 year ago

“I bought an airplane ticket in September 2023 through Opodo (from a link provided by skyscanner) and then notice a month later Opodo charge me 80 EUR for a Prime Membership I NEVER ASKED FOR and I NEVER REGISTERED FOR. They charged my credit card a second time with no prior notice, nor any kind of agreement from me (I didn't even signup to their site). On their membership site I cannot discard the credit card nor stop the membership nor ask for refund or anything. So I phoned them 45 minutes international call with 3 different agents none were able to discard my credit card from their database or cancel my membership and refund. At the end Opodo is making it impossible to get back my money and who knows what they will do with my credit card I need to cancel it I think. I am now in contact with my lawyer. Opodo is pure scam, fraudster at its best, Avoid Opodo like plague.”

Opodo 1 star review on 31st October 2023

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Posted 1 year ago

“I booked flights for myself and my husband with Opodo. 10 days before my flight, I got an email that my booking is not valid anymore and I could only sort it out with the airline. The airline wasn't able to give me any information, because I haven't booked it with them. So I had to check in early, just to make sure that I actually have a flight, which costed me additional fees, for the early check in.”

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Posted 1 year ago

“Never a straight forward process. My flight started at £12 and ended up costing £160, then I get a message from Ryan Air to say that they 'don't always get the correct customer info' from Opodo and I had to go though a lengthy procedure, downloading an app and then sending phot ID and MORE MONEY. Total joke.”

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Posted 1 year ago

“Would never use opodo again, as for paying for prime that’s a waste of money,”

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Posted 1 year ago

“I booked a flight through Opodo, and later that month I received an email telling me that my ‘complementary Opodo Prime account would be automatically renewed for around £60’! As I had never signed up for this in the first place, I obviously tried to cancel it immediately. I first tried their ‘recommended method’ of the app: after going through about half a dozen pages of ‘WARNING’ and ‘ARE YOU SURE?’ against cancellation, then the page would freeze and the ‘cancel my subscription’ would not work. After trying this a few times with no further luck, I tried to cancel online, following their instructions (which, incidentally, claimed this to be ‘very easy’). Again, on the final step I kept getting ‘sorry, we have encountered a problem’, rather conveniently. I tried this for a couple of days, with the same result. I then tried their chat bot facility: when I clicked on their ‘easy to cancel’ button, it kept taking me back to the beginning of the chat. Eventually, I tried the ‘VIP prime service’ number that they quoted on their email, which was actually incorrect. I searched online and found the correct number, which I rang. After holding on for over 35 minutes for their ‘VIP service’ (!!!), the agent again tried all the ‘are you sure ?’ and all sorts of stalling and delaying tactics, eventually agreeing to cancel this. The call took me over an hour overall! This is an unacceptable con, trying to blindside people to signing up to this useless service, and then do everything possible to prevent you cancelling. It is surely illegal??? Anyway, AVOID AT ALL COSTS: IT WILL COST YOU, LITERALLY!!”

Opodo 1 star review on 20th October 2023

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Posted 1 year ago

“Everything. You are simply a fraudulent bunch of scammers and should be put out of business. You have stolen money from me in effect.”

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Posted 1 year ago

“Scammers. They have an absolutely dishonest way of operating. After 1 month of purchasing a ticket for 19 EU, they charged 65 EU on my card without any kind of authorization. They saved my card details and stole the amount claiming a subscription to Opodo Prime that was surely subscribed by default when I made the purchase, however I never found out. A most dishonest way to get money.”

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Posted 1 year ago

“They charged me for a round-trip when I was trying to book a one-way. In fact, discovered through the airline directly that I had booked a round-trip flight, though Opodo still only showed me having a one-way ticket. I now have a return flight I cannot take or cancel or alter in any way. Trying to navigate their website or mobile app is ridiculously difficult; no access to live agents despite having a "Prime Membership" and cancelling that proved to be difficult bordering impossible as well. (Though I think/hope I've finally succeeded; I've cancelled the credit card that was associated with the account just to be sure they can't charge me for anything else!) Avoid Opodo like the plague.”

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Posted 1 year ago

“Came to pick up my car and told I had the wrong card. Told by the suppler in Crete that Opodo could change the booking so I could still hire a car for myself, wife and 9 month old son. I spoke with Opodo who I tried calling for about 1 hour that by the time I got in trough my booking was past two hours and now they could do nothing. Lady on the phone was rude and unhelpful. Terrible service. Avoid like that plague.”

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Posted 1 year ago

“Paid extra to get specific seats on a long haul flight due to a fracture but was assigned different seats instead. Been waiting 6 months and no response from Customer Service”

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Posted 1 year ago

“If I could give them no stars I would. After just over a week of our flights been cancelled we still haven't recieved a penny back. We booked through opodo as we had heard great things but what a disappointment. Our flight was cancelled 20minutes before take off. No fault of opodo but I expected them to help/refund us something. We were prime members. Made no difference. We paid cancellation fees when booking. Made no difference. We even told them what the airport/airline told us to do. Made no difference. Overall I will never use this company again and anyone that goes to will regret it if something happens to their holiday through no fault of there own. Just shy of £900 we have lost and all we recieved was an email apologising as the airline hadn't got back to their email and there was nothing more they could do regarding the matter. Laughable is an understatement.”

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Posted 1 year ago

“They are the worst car rental with not accurate price. The car seat for toddler was totally different. Way more expensive”

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Posted 1 year ago

“My bank sent me a text w frau alert as opodo deducted money for my prime membership without informing me via email before. I try to cancel now since yesterday without success. The numbers they have available on the webpage are not working. Complaints/contact to custumor service seems to be just possible w booking reference which I obviously don't have I tried to leave a feedback and got an auto response / Email no longer monitored If you want to life chat and type in cancel member ship it's a chat bot which explains how to do it but it does not work as the website/app is not giving the option described by the chatbot or on various internet webpages. I probably might have to get in contact with the government fraud service as it appears lots of people have the same issue and my bank advised me to report this to the police.”

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Posted 1 year ago

“They charged me for a 10kg bag which when I came to check in disappeared and I would have been charged again by the airline. I decided I would wear little instead! Prime membership rip off… charging for BS service. Can’t cancel it. Had to put a stop on it at the bank! No web chat … not impressed!”

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Posted 1 year ago

“Booked 2 flights using prime Opodo and after few days received a call from them to be told that there has been a change in the outward flights and afterwards continued with a complete overhaul in the return flight too which had a night stay without a hotel or lounge provision. We were given no choice except that we cancel the flights which was very unfortunate and unacceptable as the prices for the same tickets had doubled. We have been trying to tell them that my husband can’t take the 20 hour stay at the airport as he has severe back problems but they just say that we can cancel the tickets.”

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Posted 1 year ago

“...........”

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Posted 1 year ago

Opodo is rated 1.0 based on 1,742 reviews