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Opodo Reviews

1.0 Rating 1,742 Reviews
1 %
of reviewers recommend Opodo
1.0
Based on 1,742 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 7%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Opodo Reviews

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024
Joe Lee
Opodo 1 star review on 31st October 2024
Joe Lee
Opodo 1 star review on 31st October 2024
Joe Lee
Opodo 1 star review on 7th October 2024
Alison
Opodo 1 star review on 4th October 2024
Elena
Opodo 1 star review on 4th October 2024
Elena
Opodo 1 star review on 4th October 2024
Elena
98
Anonymous
Anonymous  // 01/01/2019
DO NOT USE OPODO TO BOOK YOUR FLIGHTS!!! 1 star is not low enough for the terrible customer service we experienced with Opodo. We arrived at the airport to find out there was a £110 charge with Ryan Air because Opodo had not provided the correct email address. After requesting a refund from them they denied this saying that we should of contacted their customer service line. This was on a Sunday and the customer service helpline for Ryanair and Opodo were closed so there was no way that we could contact anyone. Absolute rip off! DO NOT USE THEM!
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Posted 1 year ago
Case 11856893010 is no longer just about money! SERIOUSLY? You lied and cheated and then insulted me. Not having that! That was never going to happen. If someone on the street had tried to take £160 something GBP from my pocket, it would have ended in tragedy. You tried to do it on the internet, hiding behind your cliched emails and hoping to wear me down. Not going to happen. #DontGoOpodo WILL reimburse me for lying cheating and stealing AND for abandoning me in Lyon on 18th June 2023. Also, I want to see a HUGE apology from you, for all that you tried to do. When you have reimbursed me the £600 that it took me to get from Lyon back to UK, then I will review this. YOU PICKED THE WRONG MAN TO DO ‘YOUR THING’ TO – I WILL NOT BACK DOWN, I DO NOT KNOW HOW TO. YOU GOT UNLUCKY> EXPECT TO SEE MANY, MANY MORE REVIEWS, UNTIL YOU FORK OUT AND APOLOGISE, AND, the apology will have to be true – you tried to rob me, take MY money from me. THAT WAS NEVER GOING TO HAPPEN. You just got unlucky. You tried to keep my easyjet refund, after ripping me off bigtime with the initial booking. Then, all your emails. I am just repeating myself, over and over, just do the right thing, now. Have a nice day in the thieving business. The government will be coming for you soo enough. Anthony 11856893010
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Posted 1 year ago
If I could give zero stars I would...i booked flight and received confirmation email, today I open app and I saw that my flight was cancelled. I called them to find out what was a reason, and they told me it was cancelled by my bank. Just wondering how they can send confirmation email with flight details and refence number, if they didnt get money??? Highly dont recomend this company - scamers!
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Posted 1 year ago
Our flight to Vietnam got cancelled because of the pandemic. Now after almost 3 years we still are waiting for the refund. Don`t trust Opodo!!!!!
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Posted 1 year ago
WORST CUSTOMER SERVICE EVER.. DON’T BOTHER. Spent an hour trying to sort out a simple time change on car hire. Customer service agent barely spoke or understood english, blatantly lied to me & tried to charge double my money. Refund fees were more expensive than purchase price. Ended up changing time via website myself at half the cost of the car hire (which was less than half of the cost the agent was offering!)
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Posted 1 year ago
Beware rolling £59.99 annual subscription . Unaware of this and there is no choice to opt out of this when joining . Hopeless customer service
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Posted 1 year ago
What a con from start to finish. You get all the way through the transaction,give them your credit card details and at the very last press of the button they tell you the fare has increased by £60. When I phoned to complain I was told it was an admin fee.....when I did all the wretched booking myself!!! The final straw turns out to be Ryanair don't recognise third party bookings and won't let you check in without a huge fee!!!! DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! SO disgusted by the whole experience. Give me a refund
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Posted 1 year ago
OK so I paid extra for a flexible flight and had to reschedule the flight. I found a new flight for the 30th of July which was significantly cheaper (almost half) of what I paid and selected it in order to book it. I’ve done this process many times in the past with multiple companies and it was always done automatically. In this case however I got an email according to which my request was currently in the “Processing” stage and “Please keep an eye on your phone and emails, as we may need to contact you.” I thought that was a bit weird because of my past experience with other normal non-scammer companies, but maybe it was just for some extreme exceptions and not a common practice. Anyway after a while I got a phone call from Opodo call centre, informing me that the price increased and I had to pay extra! Of course at that point I was almost certain that I was dealing with a deeply unethical and immoral company but gave them the benefit of the doubt. I told the guy who called me that I was really flexible and available to travel at any of the 60 days following the initial travelling day, so all I wanted was to tell me one day with a flight fare less than or equal to the amount I already paid, so that I wouldn’t pay extra and I would book that day. He told me that he would have to check day by day and he wasn’t going to do that! Anyway, after getting off the phone I found a new flight for the 13th of August which was even cheaper than the previous one, way less than half of what I paid initially, to be exact €19.22 (the price is still the same btw as I am writing this!) and again attempted to book it. Again same procedure, email at the “Processing” stage saying “Please keep an eye on your phone and emails, as we may need to contact you.” Indeed after a while I get a phone call from Opodo and surprise surprise…the price again increased and I had to pay extra! I think the extra amount depends on the amount you initially paid…I assume in general it is around 30-35%, that’s what they asked from me and if I try to think as a thief I guess that’s the sweet spot for a successful blackmail. It is like they are holding your money and blackmail you to give them some more otherwise you lose it all! Overall my experience with these scammers was horrible! The flexible option is of course a joke and if you try to exercise it, be prepared to pay ransom for your money! In my case they were so shameless that the ransom they asked was greater than the actual price of the new ticket (that I would pay if I simply booked a new flight). My friendly advice – stay away from this company!! Take care.
Opodo 1 star review on 23rd June 2023 Opodo 1 star review on 23rd June 2023 Opodo 1 star review on 23rd June 2023
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Posted 1 year ago
This company is disgraceful. Three and a half years I’ve been waiting for my refund after the airline cancelled my flights. Excuse after excuse and promise to refund in 10 days but nothing. Then they took a new direction - saying they had already refunded me - except they hadn’t. So I wasted another year providing statements to prove I hadn’t been refunded. Then eventually they have admitted an error on their behalf, and I would get my refund in ten days. And guess what. A month later absolutely nothing. Please do not use this company under any circumstances. It’s just not worth the hassle if anything goes wrong.
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Posted 1 year ago
I had the same experience as 'anonymous' below. I'm now at the point where HSBC has stopped my card and has to reissue a new one to stop Opodo helping themselves!!
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Posted 1 year ago
DO NOT sign up to Opodo free months subscription. You get an offered a flight discount if you trial their subscription and can cancel within the first month and not get charged their annual fee of £69.99. I cancelled it within 2 weeks. HSBC fraud team blocked my card saying this company was attempting an unauthorised withdrawal. Spoke to them again on line so have evidence of them confirming cancellation so my bank have lifted the security block. Today 9 days later, have noticed they have without permission withdrawn £69.99 from my account. Upon speaking to them I now have to wait 10-15 days for a refund. If I would have read these reviews I wouldn’t have booked with them and will be reporting it.
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Posted 1 year ago
Very disaster and fraud campany never and never buy ticket it à big scam this aplication if you buy à ticket with them they are not professionnels at all poor service they Will fix your money
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Posted 1 year ago
Scammer AVOID Terrible customer service. I booked a Ryanair flight through Opodo with an offer that if I pay £35+ Opodo prime membership then I will get priority boarding x10kg cabin bags for 2 passengers, so I took the offer straightaway. Then I tied to check my booking for both airlines online and I can see only London to Rome, Ryanair has the priority boarding x10kg cabin bags but not the Wizz airline tickets, so I call to your customer service on 8th of June and they informed me that the priority boarding x10kg cabin bags is only for Ryanair and if I want the priority boarding for Wizz I have to pay 90euro. I was trying to explain the situation to the manager (Divash Naskar or something can’t remember his name) but he wasn’t helpful at all, he said “WE ARE NOT GIVING ANY SERVICES WHICH YOU DONT PAY FOR IT” and after post booking and pay you can have option for Wizz air priority boarding, which you have to pay extra and we can’t do anything about it, you need to talk to the Air line directly. But my question is when I booked the tickets it was from OPODO not from the Airline website, and there is not any clear information give that priority boarding is not for the wizz air, and how do I know if it’s not on the page, the manager kind of tried to put blame on me. I will say it was totally miss guided about £35+ Opodo prime member, And I want the solution for this matter, because it’s not make any sense to going on holiday carries 2 cabin bags and after finish the holiday we throw the bags in to the bin and come back home empty hand. I still don’t know if I can solve this problem, JUST AVOID OPODO
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Posted 1 year ago
Bought a Vietnam Airlines flight from Opodo - them charging a service fee - fine with that except that when the flight was cancelled - Opodo doesn't move a finger! Vietnam Airlines told me to seek refund from Opodo because they sold me the ticket - and Opodo? Chatting with their agent + chatbot + email , NO ANSWER NO SOLUTION NADA. scandalous! Following up of the flight cancellation from 7 April 2023 - now is 7 June 2023 - Opodo and Vietnam Airlines will playing Ping Pong with me - no-one takes the responsibility and of course - no refund in sight !! Emails are just ignored.
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Posted 1 year ago
I booked a flight via Opodo , Ryanair to Dublin for the next day to attend a family funeral. They took my money, but I didn’t receive an email confirmation or anything from them & no one was answering phonelines. The flight was due to go out at 6am and I had no details or boarding cards I had to book another flight with Ryanair direct who sent me a confirmation & boarding cards immediately. I am still fighting for my £118 back through my bank. They are a total rip off.
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Posted 1 year ago
Opodo laat je betalen voor de bagage, die je ook al hebt betaald bij de vliegmaatschappij (German Wings) Wil je een specificatie, dan klik je op een link, die niet werkt!! Geen telefonisch contact en/of email mogelijk. Via bemiddeling van Visa-card kreeg ik de bagagekosten terug! (waarvoor dank!)
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Posted 1 year ago
worst app ever
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Posted 1 year ago
Nightmare. Supposed to be going to Cologne July. Booked via Opodo flying Ryanair. Ryanair can’t validate online saying couldn’t find that booking. They say Opodo haven’t had permission to book with Ryanair. Opodo keep washing their hands of it saying I’ll be contacted in ‘48’ hours or ‘72’ hours. Then they never do. On my app it actually says ‘booking cancelled’ . They say they didn’t do that! Ryanair can’t id me on the phone or online. Opodo don’t want to know. The manager I complained to was unbelievably ineffective and didn’t care. No offer of compensation just ‘I apologise but’ I’ve wasted hours and hours on this and no idea whether I can fly or not!!!!
Opodo 1 star review on 28th May 2023 Opodo 1 star review on 28th May 2023
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Posted 1 year ago
They should give an option for zero stars. This company are thieving robbers. They make it impossible to change a booking or get a refund. After constant phone calls and wasted time they say they cannot do anything for 48 hours then you have to call them back. They barely speak English and then tell you to wait another 48 hours. They also tell you to contact the airline direct to change flights. You do this to be told by the airline that you must change the ticket with Opodo as they took the booking. Constant run around. I then get email saying that I must call them so I spend ages doing this to be told one day before the flight that it is too late to make the changes. They just steal your money. Do not use them EVER.
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Posted 1 year ago
I used Opodo for many years as a trusted travel operator and am saddened to report that whilst good at taking your payments they have really let me down in returning my money when flights are cancelled. It has now been 15 months since flights worth over £400 were cancelled and no money has been returned after constant requests and complaints. Opodo are blaming the flight operator but as I paid Opodo they are the ones responsible for retuning my money. No doubt I will be told again that it has been passed on to the relevant team to resolve but then will not hear anything or get my money returned.
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Posted 1 year ago
Opodo is rated 1.0 based on 1,742 reviews