Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,742 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,742 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 31st October 2024

Joe Lee

Alison

Elena

Anonymous

Anonymous // 01/01/2019

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“Never again. Stole my money. Respond the same every time I ask or my money back. NEVER AGAIN OPODO !!!!!!!”

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Posted 3 years ago

“Very bad experience I need to contact them from Brazil to change my flight but they did not answer the calls . Avoid Edreams”

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Posted 3 years ago

“Opodo is a scam - making you pay up front, not providing a service and using B*llsh*t T&Cs.”

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Posted 3 years ago

“I bought tickets 2 months ago on Opodo, after which they took my data from the card and I woke up today that they stole my € 55 card, without telling me anything. Don't buy tickets from Opodo it's a scam ' .They will steal your money from the card.”

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Posted 3 years ago

“tl;dr: They didn't actually book the tickets I booked with them and didn't notify me so I missed the flight because of them. I booked a flight with them and when I wanted to check in following their email asking me to I couldn't. I contacted their support and was told that I had no tickets because the booking failed. This was on the day of the flight! They didn't bother notifying me at all about this but continued to send emails asking me to check in. They just said I have no tickets and made zero effort to help. I've seen a lot of bad airlines and a lot of bad OTAs but I've never seen one as incompetent as Opodo to not actually book the tickets. This is the last time I use this joke of a company.”

Opodo 1 star review on 28th September 2021

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Posted 3 years ago

“Terrible, my advise save your money as they are no real people, the whole opodo are based on robots. You book the ticket, you use it, then no issues but the minute you decide to change the dates or cancel the ticket then none of this will happen , I have been 3 years now chasing them. Initially I wanted to have a date change and no one approachable, now I am looking for a refund and no email and the phone number , you will stay for 1 hour exactly before the line cut off. Avoid them”

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Posted 3 years ago

“Absoulte joke of company. Needed car in emergency. They took payment for car rental and insurance. There was no car at the airport but they won't give me my money back. I can't state clearly and loudly enough how much stress this set of thieves have caused me. AVOID AT ALL COSTS”

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Posted 3 years ago

“I rented a car through them. RED FLAG! Avoid at all costs. Never would I do this again! They're selling you insurances (through AXA) that are not accepted on arrival at the airport and their policies aren't matching the car rental company's policies. And the best part is: You won't get a refund for anything. There's no way for you to claim anything back. DO NOT. BOOK. A. CAR. WITH. OPODO.”

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Posted 3 years ago

“Terrible company. i bought a flexibile flight tichten. and now its not flexible. only if i pay €300... :( thats what they call flexible”

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Posted 3 years ago

“why why why do you steal money from people opodo you know what you do that is why you are now called the most scam so called travel agent you should be ashamed and i am happy people contact me to say they will never use you and they will pass the word on to other people all over social media”

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Posted 3 years ago

“VERY BAD COSTUMER SERVICE!!!! Booked my flight via Opodo on British Airways, i needed to change the dates NO ONE got back to me after 3 days. After I cancelled online, i receive an email telling me to go directly to BA to proceed with cancellation. When i go to BA's website they told me i need to go back to Opodo. I called them back (already a journey to talk to a human being) and they confirm me i need to talk with BA directly... I talk to a human operator on BA (another epic journey) and they then tell me they are not able to cancel or modify my ticket if Opodo does not allow them... SERIOUSLY!!!!!!! iTS LIKE A DOG BITING HIS TAIL!!! An no one is taking ownership of the situation... its becoming RIDICULOUS!!!! AVOID AVOID AVOID OPODO IF YOU CAN!!!!!”

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Posted 3 years ago

“This has been so far the worst experience a had by booking online. I submitted my cancellation request to my package on 15/08/2020 wich got accepted about 2 months ago. After more than one year the refund haven't reach me. Called and emailed them many times and they keep saying they're waiting for the approval of the airline(?) And that they can not refund me the money the took for my accommodation without any reason why! What a joke of company! NEVER BOOKING FROM THE AGAIN AND YOU SHOULDN'T EITHER! I would give 0 stars if I could for this disservice”

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Posted 3 years ago

“They are awful. The worst. Thieves. They need to be shut down. Absolutely the worst company ever. What they are doing is theft. Their CEO should go to prison. Took my money, flight was cancelled by airline, I paid for insurance...they lied about telling the airline to refund my money. Scum.”

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Posted 3 years ago

“STAY AWAY from OPODO. I bought flights, payment has gone through. They haven't send a booking email, I am trying to log in to their app or website but my email is not recognised. There is no one to help (only the stupid robot that is useless). I have contacted them via facebook and is also the robot responding..... Is a nightmare, almost two months since I bought those tickets. I don't understand how a company can get away with this lack of contact”

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Posted 3 years ago

“WORST SCAMMING ROBBING COMPANY NO REPLY TO EMAILS NO REPLY TO PHONES CEO WONT EVEN REPLY OR GET SOMEONE TO HELP,EDREAMS ,PART OF THIS SCAM ,BOOK DIRECT PEOPLE ,STAY CLEAR OF THESE SCAMMERS”

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Posted 3 years ago

“The entire experience is just poor. The only convenient thing was paying process.”

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Posted 3 years ago

“I will never recommend anyone uses Opodo, i have been waiting over 2 years for a refund and then to be told we can only might have vouchers. Customer services is appalling difficult to understand accent and they just lie and keep you on hold and keep apologising just paying lip service.”

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Posted 3 years ago

“Bought a ticket with what turned out to be a nearly impossible connection to make, spent 6 hours waiting for next flight. Went to cancel my return flight to avoid this issue but... cannot cancel, cannot get reimbursed. Hours on the phone being charged and no answer, with an answering maching that tells you to use a chat. I used the chat and after a very long, drawn out conversation, the person told me they couldn't do anything. Expensive lesson for me, but lesson nonetheless.”

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Posted 3 years ago

“Scam company, avoid. No refund after 1.5 years”

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Posted 3 years ago

“Avoid Avoid Rip Off I have just booked a car with them less than 1hr ago. For pick up tonight. I booked and paid in full online with a debit card , including enhanced insurance /waiver. Turns out without a credit card I cannot pick up the car. So I have to cancel. THEY ARE REFUSING TO REFUND THE ENHANCED INSURANCE AND ALSO CHARGED A £43 FEE!!!!! Then when I try to cancel the booking online.... The cancellation button doesn't work!!! AND they say it's a 20 day refund process.... What a joke!!!!”

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Posted 3 years ago

Opodo is rated 1.0 based on 1,742 reviews