Outback Equipment Reviews

Name: Outback Equipment
Address: 1/24, Lensworth Street,, 1/24, Lensworth Street,, Coopers Plains
Rating: 4.22

4.2 Rating 6,084 Reviews

79 %

of reviewers recommend Outback Equipment

4.2

Based on 6,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1/24, Lensworth Street,,
1/24, Lensworth Street,
Coopers Plains
4108

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Outback Equipment 5 star review on 15th April 2025

495

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience, I ordered a pair of water tanks on 8th December, leaving plenty of time for delivery and install into caravan before Christmas, allowing plenty of time for Christmas crazy period regarding postage/shipping, etc. I thought they were in transit, when I got email on 16th of December to let me know they had just been shipped to me. I emailed Outback Euipment office straight away to ask that they make sure they go on that day (the 16th), as obviously they had sold them to me when they were out of stock, never letting me know, and now they're already late. They said ok, they would make sure, but then didn't get on the truck until the next day (17th Dec). After waiting, waiting, waiting, they arrived on January the 9th, after I had to open a case with courier company. Pretty poor experience overall. Good prices, but don't rely on getting anything within reasonable timeframe.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Ben, Thank you for sharing your experience with us. We sincerely apologize for the delays you faced with your water tanks and for not receiving timely updates on your order status. We understand how important it is to receive your items on time, especially during the busy holiday season. If there's anything else you'd like to discuss or if you need further assistance, please don't hesitate to reach out to our customer service team. Best regards!

Posted 3 months ago

“Purchased 2 adjustable tables for a Xmas present and they arrived damaged. After many phone calls unattended get through and finally did, and 2 emails completed with invoice and pictures of damage and and completed return refund forms and a response said 3 to 5 business days( not including public holidays) I still have had no response So not happy Jan”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Not a great experience, purchased an esky that came in a flat box and when popped out looked like it had fallen off the back of a truck. Left it open for 2 weeks and tried to add things in to push it out but remained damaged. Return process took 4 weeks to resolve and was only allowed a credit. I had purchased another esky in the mean time from this same provider as it was a Christmas gift and I was still not able to get a refund. Very disappointing, won’t be purchasing from this site again. I have emailed numerous times but they have just stopped returning my emails. I would have loved to just keep the first purchase but couldn’t give it as a gift in the state it was in.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Kim, Thank you for your feedback, though we're truly sorry to learn about your disappointing experience. It’s unacceptable for you to receive a damaged item, and we understand how frustrating that must be. We want to assure you that your concerns are important to us, and we regret that you felt neglected in your attempts to reach out. If you would like to discuss this further or explore potential resolutions, please don’t hesitate to contact our customer service team. Best regards!

Posted 3 months ago

“We purchased a Companion evaporative cooler for our RV from Outback Equipment and wish we hadn’t. The cooler is ok- as long as it isn’t very hot. Kind of defeats the purpose doesn’t it? We need a cooler that cools when the temperature is 30 or more. Even in our compact, well insulated Sprinter van the cooler was unable to knock the temperature down even one degree! That’s not a typo - not even one degree. I sent Outback Equipment an email voicing my complaint more than two weeks ago and haven’t had a response. Not happy. Not with the cooler and not with Outback Equipment. We’d like a refund!”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Michael, Thank you for your feedback regarding the Companion evaporative cooler. We're truly sorry to hear that it hasn’t met your expectations, especially in warmer conditions, and we understand the frustration that comes with that. Your experience is important to us, and we sincerely apologise for the lack of response to your email. We aim to provide timely support, and it looks like we let you down this time. Please reach out to our customer service team so we can assist you further. Best regards!

Posted 3 months ago

“It took 3 weeks for my original order to arrive, I ordered 8th Dec so to be expected with the Christmas rush. The item I ordered was the incorrect size. It arrived 6pm on Christmas eve, so quite a few days before I could speak to anyone. I emailed with my issue including photos and only recoeved the generic acknowledgement reply. I finally phoned them and spoke with someone who was helpful and emailed me a return slip. They could not ship the correct item until the original one arrived back to them, which took over a week despite me posting it the day I got the return slip email. They then email and say they don't have the correct size in stock and they would have to source it from their supplier. I am still waiting 6 weeks later for my item .”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Karen, Thank you for sharing your feedback with us. We're really sorry to hear about the issues you encountered with your order, especially given the timing around Christmas. It’s clear we did not meet your expectations, and we truly apologize for the inconvenience. We appreciate your patience throughout this process. If there's anything further we can do to assist you, please don’t hesitate to reach out to our customer service team. Best regards!

Posted 3 months ago

“I was very disappointed ordered and paid for a product on 11th December for a Xmas present. Received item on 15th January.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Fiona, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delay with your order and the disappointment it caused. Timely delivery is essential to us, and it's clear we fell short in your case. If you have any further concerns, please contact our customer service team, and we’ll do our best to assist you. Best regards!

Posted 3 months ago

“Really disappointed in the service from Outback equipment. After ordering an item that was listed in stock on 7/12/24. I didn't actually recieve it until 7/01/24. I was told that my order was dispatched on 11 December 2024 via Couriers Please but this wasn't the case and the supplier had only booked the pick up then I could have simply ordered it from the vendors site rather than through Outback Equipment but I foolishly understood that in stock meant in stock at the retailer but with Outback equipment they mean it is in stock at the manufacturers site. I would have expected some communication that the item was delayed or the reasons but we got nothing. The result meant I didn't get the item for Christmas and actually used it for Christmas like I intended. Based on the experience I am not sure I would use Outback Equipment again.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Incredibly late postage.Product was ok.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“One of the worst experiences I’ve ever had buying online. Been like pulling teeth to get any of my items. I’m still missing a part of my order even though I was guaranteed it would arrive before a certain date when I called to find out where my order was because it had been a month and I hadn’t even received tracking for shipping. I ordered this back in November and it’s mid January and I’m still waiting.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for bringing your experience to our attention. We're truly sorry to hear about the delays and the frustration you've faced with your order. It's important to us that our customers receive their items on time, and we understand how disappointing it can be when expectations are not met. Your feedback is essential for us as we strive to improve our services. Please don't hesitate to reach out to our customer service team directly at 1300 854 185 to assist with following this up. Best regards!

Posted 3 months ago

“Have had both good and bad experiences, but the bad outweighs the good. Ordered some parts in October or November and paid for express shipping. Turns out the parts weren't available or dispatched for about 2 weeks, and nothing on the website indicated they weren't available. When the parts turned up, they weren't as the pictures showed and again nothing to say the images were only indicative. I contacted OE asking how to return them and had no reply. I've since phoned 3 times with no answer only a message to send an email. 4 emails so far have gone unanswered. Would not recommend.”

Helpful Report

Posted 3 months ago

“Ordered 2 of the same thing by mistake they said I’ll only get store credit and the items weren’t in stock anyway so 3 week wait even though they were marked as in stock 3 phone calls later and a threat to tell PayPal to reverse the transaction only then did I receive a refund I’ll never shop with this mob again period”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“My experience is that Outback Equipment’s products are more expensive than other retailers, and their refund policy is rigid and unfair, even for immediate cancellations. Their business model seems focused on short-term profits rather than customer satisfaction or building a loyal customer base for repeat sales. I won’t be purchasing from them again and recommend others look for retailers that value their customers.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi there, Thank you for sharing your concerns with us. We’re sorry to hear that you found our prices to be higher than expected and that our refund policy didn’t meet your needs. We strive to balance quality and customer satisfaction, and your feedback is crucial for us to improve. We appreciate your perspective and understand your decision. If there's anything we can do to assist you further, please don't hesitate to reach out. Best regards!

Posted 3 months ago

“Items were fine, delivery took 3 weeks hence the one star rating. Communication was ordinary. Same with my previous order, only order off this company if your in no hurry for your products”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Mick, Thank you for your feedback. We apologize for the lengthy delivery time and the communication issues you experienced. We understand how frustrating it can be to wait for your items, and we are actively working to improve our delivery processes and customer communication. We appreciate your honesty, if there's anything we can do to help further, please feel free to reach out. Best regards!

Posted 3 months ago

“Haven’t received my order yet and I had ordered it way before Christmas”

Helpful Report

Posted 3 months ago

Hi Ryan, Thank you for your review, and we truly apologize for the delay in receiving your order. We understand how important it is to have your purchase delivered on time, and we’re currently working on enhancing our shipping processes to prevent this from happening in the future. If you have any further questions or concerns please don't hesitate to reach out to our customer service team directly at 1300 854 185. Best regards.

Posted 3 months ago

“Hi The parts were what I wanted, but the service I got from you guys was an absolute disgrace. I ordered the part on the 1st of December and i did not receive the part until the 28th December. I rang up on Friday the 6th and your customer service said that the part had been picked up all ready by the courier which was wrong as the confirmation said it was picked up the following Wednesday 11th December. I called on Tuesday the 10th and they said same thing it was already picked up which clearly was wrong again, after that I rang up numerous times and all you kept blaming was transport and Christmas, which is unacceptable as I ordered parts from far nth Queensland and Perth and received them within 2 weeks which was before Christmas as was needed. I asked your customer service to get back to me with an answer when I would be receiving the parts and had no reply from them.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Tim, Thank you for your feedback. We’re truly sorry to hear about the delays and lack of communication regarding your order. We understand how frustrating this must have been, especially during the busy holiday season. Your experience is important to us, and we are currently reviewing our processes to ensure we can provide better service and clearer updates in the future. Your patience is appreciated, and we hope to serve you better next time. Best regards.

Posted 3 months ago

“Took one week to receive an email to confirm they had my order. Couldn’t give a timeframe as to when it would be sent out. Order cancelled.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

“Took 5 weeks for order to arrive with zero communication.”

Helpful Report

Posted 3 months ago

Hi Lee, Thank you for your feedback. We're really sorry to hear about the extended wait for your order and the lack of communication you experienced. We know how frustrating this can be, and your comments are important to us. We’re actively working on improving our communication and delivery timelines. We appreciate your patience and hope to provide you with a better experience in the future. Best regards.

Posted 3 months ago

“Ordered a bimini for my boat in November. 7 weeks later and it still hasnt come”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Brad, Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your bimini and understand how frustrating it can be to wait longer than expected. We are committed to improving our shipping and communication processes, please reach out to the team via service@outbackequipment.com.au so that we can assist with looking into this for you. Best regards.

Posted 3 months ago

“No customer service. Nobody answers emails sent to support. 2 hour wait for chat session. Will never purchase from OE again.”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi David, We’re truly sorry to hear about your frustrating experience with our customer service. It’s unacceptable that your emails went unanswered and that you faced long wait times for assistance. Your feedback is invaluable, and we’re taking it seriously to improve our response times moving forward. Thank you for your comments, and we hope to do better in the future. Best regards.

Posted 3 months ago

“I received my 2 items. One was correct the other was not what I ordered. Have asked what to do about it a couple of days ago but still no answer?”

Helpful Report

(Coopers Plains, 4108) - Posted 3 months ago

Hi Steve, We’re truly sorry to hear about the mix-up with your order and the delay in our response. Your experience is important to us, and we understand how frustrating it can be when things don't go as planned. Please know that we are working hard to ensure issues are addressed more promptly. Thank you for your feedback, and we hope to regain your trust moving forward. Best regards.

Posted 3 months ago

Outback Equipment is rated 4.2 based on 6,084 reviews