Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,084 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our first choice in caskets was not available and the suggested substitute was fine. The challenge was the phone calls to verify- and the cross cross of conflicting emails. In the end all worked out- beautiful casket. Wouldn’t hesitate to order again.”

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Posted 4 years ago

“I was very happy with the casket. It looked fine and arrived on the right day. I took off a star because they could do a LOT better with communication. There was no information about tracking unless I called. It added another level of stress to an already stressful situation. The delivery truck arrived 90 minutes past the 2-hour delivery window, so my brother was at the funeral home waiting for 3 1/2 hours. That is probably the fault of the delivery contractor, but it's something to consider. Even with the communication problems, I would still use them again. I estimate we saved about $3000 by buying it with them instead of the funeral home. (And our funeral home was very nice about the whole thing, so don't be scared!)”

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Posted 4 years ago

“Customer service was very polite and empathetic. They were also very knowledgeable on their products. Our dads' casket arrived in a timely manner and I was even alerted on the arrival date and time. Our only problem was the material used to line the interior of the casket. There was too much lint and loose thread so it got on our dad's suite. The funeral home was able to vaccum the excessive away. The quality of the liner could be better.”

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Posted 4 years ago

“The casket arrived on the next day as promised. Only thing is that the delivery company initially couldn't guarantee that it could arrive before the time the funeral home's receiving team got off work. That caused some stress, but after help from Overnight Caskets and the funeral home contacting the delivery company, it made it right before they closed. Dustin from Overnight Caskets provided great customer service. The casket itself looked nice and no major blemishes. However, upon inspection, the movement mechanism inside the casket to raise the platform did not move easily up and down. So the funeral home will do their best to raise the platform as much as possible for the viewing, which means the guests might have to bend over more into the casket to view the person.”

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Posted 4 years ago

“This was a very good quality product for the cost. Paid almost 1/2 of the least expensive casket, funeral home offered. It came free shipping in 2 days, direct to funeral home. I received daily email status updates. Got many compliments on the casket. Even the funeral director asked where I got the casket from, as he was impressed as well. This was easy to order, and saved $1000. If the made in china sticker wasn’t on the casket, would have been a 5 star.”

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Posted 4 years ago

“An overall excellent experience, with only one (relatively minor) complaint. First off, the casket was lovely, received on time, and over $2k cheaper than a very similar casket from the funeral home. I placed the order early Thursday morning, and by Friday afternoon, the casket had arrived at the funeral home. My only complaint is this: the company doesn't automatically update shipping status on their website. So, when I checked the status at 7PM California time on Thursday, it still showed "Awaiting pickup." Given that the casket needed to be in Illinois on Friday, this caused a moment of panic. I called, however, and they promptly picked up, explained that the site doesn't update automatically, and provided a tracking number and shipping information. Other than that, the experience was first class. I hope not to need their services again for a long time, but would certainly recommend them to anyone who finds themselves in need of a casket.”

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Posted 4 years ago

“Casket arrived on time and was as nice as I expected. I would use you again. Only thing I would suggest is after the order is placed to have more up to date info regarding when it would be shipped and delivered. Since I ordered on a weekend that was unclear, website said open 24/7, but I was told later that you do not ship on weekends. Would have been good to know in case casket needed to be delivered by a certain day. Tracking was not available and info was never updated once casket was shipped. I had to call numerous times to find out where it was and when it would be delivered because there was no info available. You always answered the phone and checked for me, but it would have been easier to be able to track it myself. When ordering, the online chat never did work, no response the few times I tried. I was a little leary but I went ahead and ordered it online, though I did have questions I would have liked answered first before I placed the order and gave my credit card info. All in all the service was good and your product too..”

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Posted 4 years ago

“The ordering was easy and the casket was beautiful. The only little unforeseen problem was the driver getting a flat tire the day before so the casket was delivered the following morning, the day of the funeral. Fortunately, it was an afternoon service so it all worked out well after my nerves were on edge a bit.”

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Posted 4 years ago

“The Casket was Beautiful! There were issues with delivery. Wish I would have known ahead of time. Didn't know it came on a semi-truck, with no platform to raise or lower it, but you guys came through with another truck, so, Thank you for that!”

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Posted 4 years ago

“I called before the office opened and left a voicemail to call me back but no one called and by the time I called back later that day no one new that I had called also there was no notification of delivery that should be a part of your service but overall I was happy with my purchase”

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Posted 5 years ago

“This was my first time in dealing with Overnight Caskets, which was due from my brother's passing from Covid-19. I am happy to say in this difficult time that my experience with this company was wonderful from my very first telephone call. The staff that I dealt with were extremely polite and caring. The delivery was done in accordance with the information received upon contacting Overnight Caskets. I will be sure to keep Overnight Caskets in my important papers, and will share my wonderful experience with others.”

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Posted 5 years ago

“Beautiful Casket Delivered to Funeral Home in Timely Manner. Used for 101 Year Old Mother.”

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Posted 5 years ago

“Dealing with overnight caskets was a breeze. We had one problem with our order. In browsing the website I wasn’t aware that there were east coast and west coast options. I think that could be more easily noticed on the website. Despite this small hitch, Customer service called me right away and they were extremely helpful in making sure the casket of my choice arrived timely.”

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Posted 5 years ago

“It was easy to check the credibility of the company. The product specifications were listed on the website along with a product-specific video. Customer Service was prompt and responsive. The only negative, we had to pay a fee for guaranteed 2-day delivery to the funeral home.”

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Posted 5 years ago

“Casket is beautiful. I ordered the item on Sunday but it didn't arrive until Wednesday. Service representatives was friendly and professional. Cost savings was great. No taxes or delivery charge.i would use them again.”

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Posted 5 years ago

“They provide affordable alternatives. There was a little confusion about the status of the delivery. The family was satisfied with the casket.”

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Posted 5 years ago

“The casket was beautiful and the ordering process was very smooth. However, we ordered the casket on Mon Dec. 30th and due to the holiday Overnight Caskets was closed on Tues and Wed. We needed the casket to be at the funeral home on Thursday for the service on Friday. Overnight Caskets was unable to bring the casket to the funeral home on Thursday. The funeral home was nice enough to send someone to the New Jersey warehouse to pick up the casket on Thursday. Everything ended up working out and the service was beautiful.”

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Posted 5 years ago

“Great service. Casket arrived in great condition and was priced reasonably. We did not realize that they did not ship over the weekend. Only reason it's not 5 star.”

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Posted 5 years ago

“My overall experience with Overnight was good, the casket came in and looked amazing for a great price, we did have some issues with shipping but they helped to sort things out every step of the way. Overall a great company I would recommend them.”

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Posted 5 years ago

“Overall I must say my experience went well. I feel l i'llke the customer service rep could have been more engaged and show more concern when dealing with customers. The CSR I actually dealt with was so nonchalant.”

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Posted 5 years ago

Overnight Caskets is rated 4.9 based on 1,084 reviews