Overnight Caskets Reviews

Name: Overnight Caskets
Rating: 4.86

4.9 Rating 1,084 Reviews

97 %

of reviewers recommend Overnight Caskets

About Overnight Caskets:

Overnight Caskets is a family-owned business. We understand that funerals can be overwhelming emotionally and financially. We also understand that most families have not bought funeral products online. That's why we have reimagined the process with worry-free online shopping and free shipping while safeguarding traditional values of empathy and respect.

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Overnight Caskets 5 star review on 6th October 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Working with Overnight Caskets was a very good experience for me and my family. We were operating with a small window of time, we called Overnight Caskets and someone answered our call right away. They were the only company that we spoke with that could make the delivery by our deadline and their customer service was exceptional. On the day the casket was to arrive I received a call verifying the delivery time, something I did not expect. The quality of the casket was great and the only reason I am giving the company 4 stars and not 5, is because a casket key did not come with the casket. I do recommend this company.”

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Posted 7 years ago

“Excellent prices. Good customer service Highly recommend!”

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Posted 7 years ago

“It's better to call and order than to order online. When you call, they can give you a better idea of what caskets can be available in shorter time frames since some are at different warehouses. Be aware the free overnight shipping shown on the webside is misleading. Overnight only available if you are located within a certain distance of a warehouse that has the casket you want. That being said, the casket I ordered was delivered on the day they promised and was beautiful. No damage or other problems. They said a tracking number would be provided but I did have to email them to get it. Once I got it, I was able to follow shipment which helped ease any worry about it getting delivered on time. Overall, this was a good experience. Well worth it to get the savings.”

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Posted 7 years ago

“I enjoyed most of my experience with Overnight caskets. The personnel was great. Very kind and quick to answer any questions I had. One problem which could have been a major one if the funeral was at the time expected, was our casket came with a very large dent in the center top of it (about 12x10x2). I'm surprised they don't check them out before delivery since funerals are already stressful for customers and the coffin is the main thing, besides of course the loved one, that people are looking at. In my case they quickly got a new one for us. I'm a bit surprised I didn't receive an apology to the fact, just a short email saying one was on the way. Who knows, maybe they'd have brought a new one a few hours later if need be. I would order again from them since they made a wrong right, but only If I had an extra day or so in case of another mistake.”

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Posted 7 years ago

“Everything arrived on time and in great condition. The actual color between the casket and the picture of it on line was just slightly off. It is advertised as antique white but it looked like it had a bit of a green undertone. It is still great and does not detract from anything. It is just an observation.”

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Posted 7 years ago

“Need to make clear that the funeral home will be responsible for packaging (cardboard and Styrofoam) I though this was included as removal of packaging. We had to find a truck and dumpster because the funeral home would not dispose of it.”

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Posted 7 years ago

“In the end, we were happy with our purchase. First shipment arrived damaged, and luckily a replacement shipment (day later) arrived without damage. Company was responsive to correct the problem. Would have been great had the first shipment arrived without issues.”

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Posted 7 years ago

“The casket was beautiful and arrived the next day in plenty of time for the services. I only gave 4 stars instead of 5 only because they did not have the casket that was my first choice. However, the one chosen was excellent.”

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Posted 7 years ago

“OVERNIGHT CASKETS are great EXCEPT that once you order you keep getting emails about the casket being delivered, not being delivered, that you might want to get another... all kinds of crazy stuff. WHEN YOU ARE NOT in the mood for it. PEOPLE HERE ARE REALLY NICE AND HELPFUL, CASKET IS BEAUTIFUL, and I would order again. I don't know if all the emails was a glitch, but I hope they fix it. Will be ordering from them again and also giving out the name to friends.”

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Posted 7 years ago

“Casket was beautiful. I've ordered from then twice and both times we were highly satisfied. Quick service and great quality.”

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Posted 7 years ago

“Their service and courtesy were fabulous. They were wonderful at communicating with both us and the funeral home as well. They went out of their way to get our order done in a tight time frame, and substituted a slightly higher priced item for a lower price when one that had been shown as available on the website turned out not to be. The casket itself looked very nice, and the quality was quite satisfactory. Only reason I gave 4 stars instead of 5 was because the delivery was later than promised, and we were under a lot of pressure from the funeral home to meet the time since it was a Saturday. They did keep in touch and kept giving us estimated times, but that went on all day and kept changing. They did get it there, but it was a little after the funeral home had closed. It all worked out, but was added stress at an already stressful time, although the funeral home was equally responsible for that. But otherwise I would recommend them with no reservations.”

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Posted 7 years ago

Overnight Caskets is rated 4.9 based on 1,084 reviews