“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m
Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“Repeated billing errors, refusal to return money at the end of the term, absolute lies upon lies, whole thing ended up with the ombudsman, save yourself a lot of stress and hassle and avoid, avoid, avoid”
“They are totally useless, never replying to Emails and chat-line "digital Assistant" , fobbing me off with another department who couldn't help me. Then I get a bully at my door with no warning, demanding he tells him what my name is, but no reason why he was demanding this. Then a letter saying they are starting court action and to make it worse THEY owe me over £500 through excessive direct debit grabs. Even if I had to pay more for my electricity, I will do that... Avoid them at costs.”
“What an appalling useless rip off company!!
Been with southern electric for over 24 years,ovo took over ,nothing but bad service,must be nearly a dozen problems with them now,no meter readers,always over estimating,making millions and not spending it to sort problems! Sending threatening letters when bill had already been paid, I am fed up with spending hours on the phone sorting their mistakes out,avoid this company like the plague!!”
“You have Taken money out of my bank without me knowing not the about agreed each month which is illegal which has taken me over Drawn now chargers from my bank for being over Drawn please contact me account number 25395192 to sort this issue”
“1. Ovo Energy is showing you they themselves are purely driven by numbers and figures to please themselves buy benefiting themselves out of your own misery out of this themselves full stop at OVO energy.Their treatment towards their own customers is pure evilness. 👀 😤 😡 👎 😈”
“Changing my direct debit on their own terms and trying to get me to pay over the amount i owe constantly every few months! Every time i ring them the customer service is appalling, they changed my Direct debit from £160 the standard amount to £329”
“I’ve had nothing but frustration with OVO Energy due to repeated billing errors and poor customer service. Over the past several months, I’ve been consistently overcharged, even when my account was in credit. Each time, I had to contact support to correct the overcharges, which quickly became exhausting.
The latest issue involved an unauthorized transaction that took £135 from my account despite my balance already being in credit. When I contacted customer service, I was told it would take 10 working days to refund the money, which feels unreasonable considering the mistake was on their end.
It’s troubling to see how little they seem to care about their customers’ time and trust. Their billing practices and lack of urgency in fixing errors are deeply disappointing. I’ve since moved to a new provider and would advise others to be cautious before choosing OVO Energy.”
“Had several letters demanding that my old electric meter needs.replacimg before June 2025 and.it will be fitted with a smart meter,I don't want to change electric meter I've emailed them several times no response”
“Totally incompetent business! 3 appointments made to fit my gas and electricity meter in .3 none shows, lost count how many phones calls I’ve had with them. The manager didn’t even call me back when i complained.
I’ve been left 3 months with no gas and electricity! Do Not use. They are beyond useless.”
“1. OVO Energy does not care about its customers, full stop. They are more focus-driven themselves on signing you up for fixed-term contracts, misleading customers to earn extra bonuses in their own pay packets weekly, fortnightly, or monthly, depending on how they get paid. It’s not support anyway; if it were, they wouldn’t be so focus-driven on how much they can make per week, fortnight, or monthly in their own pay packets. If you ask them about their percentage fee in their pay packet, it's definitely tied to those fixed-term deals. They also don’t tell you what it costs to exit those contracts or the exit fees you'll face if you try to leave before the end date is up on the fixed term contracts at they themselves got you on in the first place with you themselves with you full stop at OVO energy for doing so full stop. 👀 😤 😈 😡 👎 💶”
“OVO NEARLY KIlLED US TWICE
OVO NEARLY KIlLED US TWICE! This time by causing a gas leak. I have been unable to speak to anybody higher than a call handler after the first 2 calls to report this. The resolutions team called me twice when knowing I would be working so I’m unable to answer.
On Friday 5th Octove arrived home to my gas and electric off I was told by OVO that I had to top up. After explaining that it had credit the man checked again and then could then see they had removed it causing my supply to go off. He fixed the electric and assured me the gas would be on in 15 minutes. I asked if I needed to do anything to the gas meter and he assured me no I told him if I did I needed to know now as they would be closing soon and again assured no. The gas never came on. They was shut so I called OVOs emergency number who simply told me that my meter needed a code which they do not have and I would have to wait till Monday and call OVO back ( it was only Friday). I was going away in the morning and my elder daughter was going to be home with no gas for heating, shower or cooking. After I returned home I called them again on Sunday and an engineer was finally sent out. He messed about with the gas meter before saying he Doesn’t work top up meters but will have another look. My gas came on and he left.
On the Monday returned home from work to an overwhelming smell of gas. My pet had been in all day as had my daughter for part of it, luckily I came home straight from work as I was going to go elsewhere or my dog and us would have died. I called the emergency number once again who rightly asked me to open windows and doors but to smell in the cupboard again where the meter was in the living room and turn the supply off. She then asked me to smell in the cupboard again and take some deep breaths outside. This made me feel sick. The gas engineer came hour and casually said yes there’s been a slow gas leak as the previous engineer hadn’t turned something enough which was apparently easy to do as they do that many a day. I called OVO to tell them what had happened and lodge a complaint. This got escalated to resolutions team The man that called me back went over what happened and it seemed like he was trying to catch me out like I was lying , He then told me about the company that had been contacted who came out and named them but then rudely demanded I tell him the number I dialled. I told him I would have to look for it and send it over on the link he had sent. He continued demanding I send this over instantly tas he wanted me to leave OVO out of it and me call the other ondirect which he had already mentioned me doing. I then explained that actually I don’t need to tell him the number as he has already confirmed who the company are, he then put me on hold.
There was multiple times when he tried to dismiss what had happened being anything to do with OVO.he offered £85 compensation which I declined. He assured me he would call back and I gave him my availability after work. The only time they have tried to call is in my working hours. Since then I have only been able to speak to normal handlers who say they will escalate it again. I was also unable to switch to another provider even though I did not feel safe with them till they had the reading they from the meter even though I was told there was nothing owing and I was in credit… which I couldn’t have back till I left,
Still now 2 weeks on haven’t had this resolved. One caller said the team was on the other line waiting to call me back and nothing. Another kept me on the phone going over and over what had happened and changing it on me. She said she would get a manager and put me on hold only to then after 5 minutes cut me off, another handler that picked up said she had left work. This has just caused even more stress and anxiety due to the shocking customer service and handling of a serious case of somebody on the priority list which should t make a difference anyway given it’s a gas leak that could have very easily killed us all.
The handler who offered £85 Also lied in the notes and said I had agreed to £100 to settle the issue. I told them I wanted to know what had happened on the report from here partner company.
THIS IS NOT THE FIRST TIME OVO HAVE ENDANGERED OUR LIFE. On a previous occasion they again stopped my gas through no fault of my own. When trying to get it on after about or two hours and asking for an engineer to come and fix it. The lady on the phone who was a normal call handler asked me to remove the yellow safety tag and realise pressure from the meter to get the gas on. I told her no as this was dangerous and she kept on insisting I removed it and released the gas pressure, I told her this required a gas engineer and I will not remove the tag. Eventually after more time on the phone it came on, no tag removed.
Also since the gas leak I keep receiving bills from their collections team after being repeatedly told there is nothing owing and I am owed money.”
“Worst energy supplier I have ever used. If you try to contact them for any reason, they just disconnect the call if they don’t want to deal with you. Extremely rude and unprepared staff.”
“1. I am writing to share my experience with others regarding OvoEnergy, particularly their poor customer service. 👀 😡 😤 😈 👎 💶
2. Since they inherited both of my accounts from SSE themselves back in July time of 2023 themselves ready for the switch over of that year to August time of that year, both my gas and electric were in credit, but they have really hammered my credit with their standing charge fees on both sets of meters, which are set at different rates. 👀 😡 😤 😈 👎 💶
3. They have also taken away the ability to build up credit through gyro slips, and instead, they want you to click on all these hyper links, which many people don’t feel comfortable doing. 👀 😡 😤 😈 👎 💶
4. They are focus-driven in getting you to sign up for direct debit, yet they don’t disclose the percentage fee or commission they earn for doing so. 👀 😡😤 😈 👎 💶
5. Their push for you to have a smart meter is also very focus-driven and determined for you to have one, whether you want one or not as themselves are profiting from this, from your own discomfort by installing something you may not need or want either yourselves full stop in your own home. 👀 😡 😤 😈 👎 💶
6. This allows them to receive a payout in their paychecks, whether weekly, fortnightly, or monthly, without being upfront about it. Additionally, if you accumulate debt with them for either gas or electric, they sell that debt outright to a third-party collection agency. 👀 😡 😤 😈 👎 💶
7. These agencies then come to collect what is owed on their behalf, often at a high percentage fee. They don’t disclose how much they sold the debt for or how much the collection agency earns as a percentage for collecting it." 👀 😡 😤 😈 👎 💶”
“Prefer to give 0 stars my young daughter has gone weeks withought gas she's hit with over £33 due on the gas meter since she recently moved in she's had electric problems to they sent her new top up cards the electricity one now works but the gas card would not even allow money to go onto the gas card the meter still showing someone else's debt yet it's now in her name so now she's still freezing and has developed bad flue like symptoms and a chest infection yesterday she couldnt even lift her head off the pillow it's shocking no one to even call at weekends and week days it's hard to even get talk to anyone regarding this disaster she can't even get out of bed to get any shopping and I'm unable to go see her so no help this company are the worst ever. Glad I'm not with them my company at least gives you the help you need.”
“1. "Ovo Energy has consistently poor customer service, with long wait times and a tendency for staff to disconnect the call if customers express frustration or raise their voices. They don’t like hearing what you have to say back to them at the end of the telephone, even though they themselves make typo errors and mistakes before turning that around on you, which makes it unacceptable to be treated this way after enduring long waits. 👀 😡 😤 😈 👎 💶
2. The staff makes fun of customers' situations, including spelling mistakes, showing no responsibility for the difficulties they contribute to. They mock the situations that they themselves allowed customers to fall into. Additionally, their deliberate over-inflation of charges, especially the daily standing charge fees for both sets of meters for gas and electricity, creates significant financial strain for customers who are facing financial hardship because of it. 👀 😡 😤😈 👎 💶
3. Moreover, they seem to think it's acceptable to impose exit fees if you decide to leave. If you don’t want their meters inside your properties, they have the audacity to charge you for each meter to be removed, at your expense and not the company's. This company seems to think customers are made of money, which is absolutely disgusting. This behavior is not just an issue for me but for many others as well." 👀 😡 😤 😈 👎 💶”
“Mendacity, thieving and stalking : that’s what you’ll get from this lot.
Worth getting your accountant and lawyer to look at their er figures …was about to write bills but that would imply a correlation between what one owes and what they want you to pay them ie figures
Plucked from the ether
Amazed they haven’t been closed down for fraud”
