“Had several letters demanding that my old electric meter needs.replacimg before June 2025 and.it will be fitted with a smart meter,I don't want to change electric meter I've emailed them several times no response”
“Totally incompetent business! 3 appointments made to fit my gas and electricity meter in .3 none shows, lost count how many phones calls I’ve had with them. The manager didn’t even call me back when i complained.
I’ve been left 3 months with no gas and electricity! Do Not use. They are beyond useless.”
“1. OVO Energy does not care about its customers, full stop. They are more focus-driven themselves on signing you up for fixed-term contracts, misleading customers to earn extra bonuses in their own pay packets weekly, fortnightly, or monthly, depending on how they get paid. It’s not support anyway; if it were, they wouldn’t be so focus-driven on how much they can make per week, fortnight, or monthly in their own pay packets. If you ask them about their percentage fee in their pay packet, it's definitely tied to those fixed-term deals. They also don’t tell you what it costs to exit those contracts or the exit fees you'll face if you try to leave before the end date is up on the fixed term contracts at they themselves got you on in the first place with you themselves with you full stop at OVO energy for doing so full stop. 👀 😤 😈 😡 👎 💶”
“OVO NEARLY KIlLED US TWICE
OVO NEARLY KIlLED US TWICE! This time by causing a gas leak. I have been unable to speak to anybody higher than a call handler after the first 2 calls to report this. The resolutions team called me twice when knowing I would be working so I’m unable to answer.
On Friday 5th Octove arrived home to my gas and electric off I was told by OVO that I had to top up. After explaining that it had credit the man checked again and then could then see they had removed it causing my supply to go off. He fixed the electric and assured me the gas would be on in 15 minutes. I asked if I needed to do anything to the gas meter and he assured me no I told him if I did I needed to know now as they would be closing soon and again assured no. The gas never came on. They was shut so I called OVOs emergency number who simply told me that my meter needed a code which they do not have and I would have to wait till Monday and call OVO back ( it was only Friday). I was going away in the morning and my elder daughter was going to be home with no gas for heating, shower or cooking. After I returned home I called them again on Sunday and an engineer was finally sent out. He messed about with the gas meter before saying he Doesn’t work top up meters but will have another look. My gas came on and he left.
On the Monday returned home from work to an overwhelming smell of gas. My pet had been in all day as had my daughter for part of it, luckily I came home straight from work as I was going to go elsewhere or my dog and us would have died. I called the emergency number once again who rightly asked me to open windows and doors but to smell in the cupboard again where the meter was in the living room and turn the supply off. She then asked me to smell in the cupboard again and take some deep breaths outside. This made me feel sick. The gas engineer came hour and casually said yes there’s been a slow gas leak as the previous engineer hadn’t turned something enough which was apparently easy to do as they do that many a day. I called OVO to tell them what had happened and lodge a complaint. This got escalated to resolutions team The man that called me back went over what happened and it seemed like he was trying to catch me out like I was lying , He then told me about the company that had been contacted who came out and named them but then rudely demanded I tell him the number I dialled. I told him I would have to look for it and send it over on the link he had sent. He continued demanding I send this over instantly tas he wanted me to leave OVO out of it and me call the other ondirect which he had already mentioned me doing. I then explained that actually I don’t need to tell him the number as he has already confirmed who the company are, he then put me on hold.
There was multiple times when he tried to dismiss what had happened being anything to do with OVO.he offered £85 compensation which I declined. He assured me he would call back and I gave him my availability after work. The only time they have tried to call is in my working hours. Since then I have only been able to speak to normal handlers who say they will escalate it again. I was also unable to switch to another provider even though I did not feel safe with them till they had the reading they from the meter even though I was told there was nothing owing and I was in credit… which I couldn’t have back till I left,
Still now 2 weeks on haven’t had this resolved. One caller said the team was on the other line waiting to call me back and nothing. Another kept me on the phone going over and over what had happened and changing it on me. She said she would get a manager and put me on hold only to then after 5 minutes cut me off, another handler that picked up said she had left work. This has just caused even more stress and anxiety due to the shocking customer service and handling of a serious case of somebody on the priority list which should t make a difference anyway given it’s a gas leak that could have very easily killed us all.
The handler who offered £85 Also lied in the notes and said I had agreed to £100 to settle the issue. I told them I wanted to know what had happened on the report from here partner company.
THIS IS NOT THE FIRST TIME OVO HAVE ENDANGERED OUR LIFE. On a previous occasion they again stopped my gas through no fault of my own. When trying to get it on after about or two hours and asking for an engineer to come and fix it. The lady on the phone who was a normal call handler asked me to remove the yellow safety tag and realise pressure from the meter to get the gas on. I told her no as this was dangerous and she kept on insisting I removed it and released the gas pressure, I told her this required a gas engineer and I will not remove the tag. Eventually after more time on the phone it came on, no tag removed.
Also since the gas leak I keep receiving bills from their collections team after being repeatedly told there is nothing owing and I am owed money.”
“Worst energy supplier I have ever used. If you try to contact them for any reason, they just disconnect the call if they don’t want to deal with you. Extremely rude and unprepared staff.”
“1. I am writing to share my experience with others regarding OvoEnergy, particularly their poor customer service. 👀 😡 😤 😈 👎 💶
2. Since they inherited both of my accounts from SSE themselves back in July time of 2023 themselves ready for the switch over of that year to August time of that year, both my gas and electric were in credit, but they have really hammered my credit with their standing charge fees on both sets of meters, which are set at different rates. 👀 😡 😤 😈 👎 💶
3. They have also taken away the ability to build up credit through gyro slips, and instead, they want you to click on all these hyper links, which many people don’t feel comfortable doing. 👀 😡 😤 😈 👎 💶
4. They are focus-driven in getting you to sign up for direct debit, yet they don’t disclose the percentage fee or commission they earn for doing so. 👀 😡😤 😈 👎 💶
5. Their push for you to have a smart meter is also very focus-driven and determined for you to have one, whether you want one or not as themselves are profiting from this, from your own discomfort by installing something you may not need or want either yourselves full stop in your own home. 👀 😡 😤 😈 👎 💶
6. This allows them to receive a payout in their paychecks, whether weekly, fortnightly, or monthly, without being upfront about it. Additionally, if you accumulate debt with them for either gas or electric, they sell that debt outright to a third-party collection agency. 👀 😡 😤 😈 👎 💶
7. These agencies then come to collect what is owed on their behalf, often at a high percentage fee. They don’t disclose how much they sold the debt for or how much the collection agency earns as a percentage for collecting it." 👀 😡 😤 😈 👎 💶”
“Prefer to give 0 stars my young daughter has gone weeks withought gas she's hit with over £33 due on the gas meter since she recently moved in she's had electric problems to they sent her new top up cards the electricity one now works but the gas card would not even allow money to go onto the gas card the meter still showing someone else's debt yet it's now in her name so now she's still freezing and has developed bad flue like symptoms and a chest infection yesterday she couldnt even lift her head off the pillow it's shocking no one to even call at weekends and week days it's hard to even get talk to anyone regarding this disaster she can't even get out of bed to get any shopping and I'm unable to go see her so no help this company are the worst ever. Glad I'm not with them my company at least gives you the help you need.”
“1. "Ovo Energy has consistently poor customer service, with long wait times and a tendency for staff to disconnect the call if customers express frustration or raise their voices. They don’t like hearing what you have to say back to them at the end of the telephone, even though they themselves make typo errors and mistakes before turning that around on you, which makes it unacceptable to be treated this way after enduring long waits. 👀 😡 😤 😈 👎 💶
2. The staff makes fun of customers' situations, including spelling mistakes, showing no responsibility for the difficulties they contribute to. They mock the situations that they themselves allowed customers to fall into. Additionally, their deliberate over-inflation of charges, especially the daily standing charge fees for both sets of meters for gas and electricity, creates significant financial strain for customers who are facing financial hardship because of it. 👀 😡 😤😈 👎 💶
3. Moreover, they seem to think it's acceptable to impose exit fees if you decide to leave. If you don’t want their meters inside your properties, they have the audacity to charge you for each meter to be removed, at your expense and not the company's. This company seems to think customers are made of money, which is absolutely disgusting. This behavior is not just an issue for me but for many others as well." 👀 😡 😤 😈 👎 💶”
“Mendacity, thieving and stalking : that’s what you’ll get from this lot.
Worth getting your accountant and lawyer to look at their er figures …was about to write bills but that would imply a correlation between what one owes and what they want you to pay them ie figures
Plucked from the ether
Amazed they haven’t been closed down for fraud”
“1) I am writing to express my own frustration with Ovo Energy, which I consider to be a vile, evil, & spiteful, & arrogant two-faced obnoxious energy supplier. They mislead customers by promising savings when switching to fixed-term contracts for twelve months, failing to mention hidden exit fees for leaving early.
2) They are driven by greed, focusing on getting customers to sign up without making it clear that their staff earn bonuses for each signup. Many customers don’t realize this, & it’s unfair that they profit from customers' lack of understanding. They show no concern for individuals, disregarding their unique circumstances and finances, and they also neglect customers' mental well-being. Their focus is solely on profit, with no regard for the impact on their customers.
3) Instead of offering support, they pressure customers to pay debts immediately. If you can’t pay, they send debt collectors to your own front door but what they will not tell you themselves to you is they themselves will sell your debt on to the highest collector to come to collect it on their own behalf, demonstrating themselves no willingness to help you. They love passing customers to Citizens Advice, which is a complete waste of time and energy. They only look at incoming and outgoing numbers without considering actual needs, forcing customers to pay up without providing real solutions.
4) They took over SSE customers in July of two thousand twenty-three, just in time for the switchover in August of that year, and they have really stabbed those customers in the back since then.”
“I am yet to speak to them yet again!!! As always on hold then get cut off!!!The last 6 weeks av been vile and very stressing. They Keep ringing me and emailing (bearing in mind they don’t answer when I ring or email) saying I need pay more then what it says on my contract from when I moved over to them using switch. The direct debit was set up but yet they keep trying take £40 extra! As they say am using more then I should. Am very careful as being a single parent I need be.there is 1 adult 1 child living here. And I even wash clothes at about 8 at night and only put heating on 15 mins in morning and 30 minutes at nite BUT only if it’s needed l. Wish I never moved over. Legal advice will be taken”
“Pay as you go meters set at £25 standing charges obviously they deny this however the meter doesn’t lie.. change suppliers as sick of being robbed blind and they send me a bill of over £300
Do not trust this company absolute thieves”
“Ovo Energy is a sadistic, evil, and vile company. They take advantage of people, falsely claiming customers owe money to drain them financially. 👀 😡 😤 😈 👎 💶
I’m not alone in this; many others have had terrible experiences and are sick and tired of this company. A lot of us wish they would just pack their bags and leave the energy and gas markets altogether. They treat their employees poorly, likely forcing them to stay silent while we, the customers, voice our frustrations. 👀 😡 😤😈 👎 💶
If you speak up or try to address issues over the phone, they’ll just hang up on you. I also wish they hadn’t bought out their rival supplier, SSE, back in two thousand nineteen. All they care about is lining their own pockets, filling their banks with our hard-earned money, and sending it overseas itself to avoid paying tax avoidance on it here in the uk 🇬🇧 itself. Instead of addressing concerns, they respond with hostility and try to silence us. Avoid Ovo Energy at all costs." 👀 😡 😤😈 👎 💶”
“Do not use this company. I fought for 6 months to get them to lower my bills from between £500-£700/month while using smart readers saying my TOTAL mi they usage was between £70-£80. Finally they reimbursed me around £350 (which wasn’t enough)
When I went to cancel my services with them at the end of the 12 months, they found “missed charges” on my account and said my refund was a mistake on their part and are trying to charge me another £800. I paid them £3,500 over a 1 year contract. Unbelievable. Please do not use this company.
P.S.
I have an email from them saying they made a mistake and that my opening reading wasn’t done correctly, and they send me the figure. The new charges are stating the figure they “discovered” was incorrect and it was actually a different number. I can’t make this bs up.”
“nightmare 0 customer service 0 solving problems luck off communication the customer service staff they are not willing to do their job I don’t even know why they are doing their”
“Subject: Disappointing Experience with Ovo Energy for October time of 12th/10/2024 👀 😡 😤 😈 💶👎
1) I am writing to express my deep frustration with your company. Ovo Energy isn’t asking customers for cooperation—they are barking orders, telling us what to do. They are fully taking advantage of us and know exactly what they are doing. Instead of providing a real service, they instruct us to go online, follow blue links, and adhere to their protocols, ignoring the fact that many people are uncomfortable with this approach. 👀 😡 😤 😈 💶👎
2) Despite being told that customers don’t want to do everything online, it feels like your company continues to push this agenda. Not everyone has a mobile phone, an Android device, an Apple device, a tablet, a desktop, or a laptop. Even those who do may not be comfortable navigating your online systems full stop. This insistence on barking orders rather than accommodating customers is simply disgusting. 👀 😡 😤😈 💶 👎”
“I have had a terrible experience with OVO and have decided to leave them
My direct debit increased from £30 a month to £108, I was told there has been a price increase of %10. My bills ae roughly £30 a month Because I live alone and use only my fridge freezer. I wash clothes once a week and use the hot water once a week, my bills in the winter are about £70. I asked then to reduce my dd and they got it down to £72, I cancelled my dd and said goodbye,
I asked for a refund of my money they kept and said there is a hold on my account,
I checked my balance 2 days ago and it was £92 in credit, Today it is £45. I have used £45 of electricity in 2 days according to Ovo. I am appalled at the way they have treated me, a pensioner, I have already lost my winter fuel payment. I will never recommend them to anyone, nothing but trouble and causing me a great deal of anxiety, A shameful company who keeps your money in their bank. I am so very upset about this situation. Never join them. The say that you can adjust your direct debit online so I tried to do that. I couldn't get the payment down from £108 but had to put in a value between £108 and £2000. Unbelievable!!!”
