“Horrific company!! They literally have NO MANNERS they are rude, repeat themselves when you e.g want answers and help! They do not understand at all what I’ve told them; I am housebound, disabled, I have a life limiting illness! I use a hospital bed, I MUST shower daily and they are adding to my poor mental health, to the point they’re making me suicidal! I was with SSE I was in credit but cons over to OVO and had a debit of £700? I don’t understand however Trust their honesty since I have a smart meter. EVERY DAY they email me saying they will increase my direct debit!! They heighten my anxiety to the point of then having a panic attack! Im in and out of hospital with my chronic illness, I have enough to deal with!! Anyone considering OVO as an energy supplier, I beg you don’t touch them!!”
“Booked an appointment for an engineer to call and replace my smart meter. Booked a 4hr slot for yesterday 19th June, between 12:00 7 4pm: NOBODY CAME!!!
No cancellation email, text or phone call. Took half a day off work to be at home.
Awful customer service, emails not replied to, left on the telephone for ages BUT they can respond to negative reviews within hours!!!
AVOID THIS COMPANY”
“Shocking prices with Ovo, the worst ever. Never again. I am swapping suppliers How on earth they can charge me £171.00 during the summer when i never have heating on???.
A total rip off, and prior to that they just took £500.00 from my bank account. Shocking. Rip off merchants and rubbish.”
“Don't go with this company. Its shocking. Since sse handed over I have had no bill at all and evrrytine I check my balance it seems to be going up not coming down. So the move over hasn't actually been down right with this company as my parents are still going to sse. And not once person from ovo has contacted me but I have woth them and get nowhere. Worst company ever and neber to return to this ballsup of a company.”
“Awful company, I’m changing supplier.
Was with SSE for 55 years as before that they were called SEB. They were an excellent company and no complaints in all that time, the system worked like clockwork.
Always paid quarterly. After several frustrating calls was told no can’t pay quarterly anymore but could pay every two months. This has carried on for about a year but every time a bill comes (monthly) within days almost the threatening letters start about overdue payments, debt collectors and court orders.
I’ve always paid promptly within the time limits.
Awful customer service, I don’t think they are properly trained.
I can no longer stand their bullying and threats, there are plenty of other suppliers that treat you respectfully as a customer.
Reviews say it all about this inept company.
They’ve been in the news recently and it is scandalous the overcharging they have been getting away with!
Please be warned and steer of OVO Energy!”
“Ovo and sse has been the most stressful experience and after 8 months of asking to switch from a inherited pre payment meter to a monthly and constantly promised but has not happened until now, I've moved my electric to octupus (far better) but ovo has blocked the gas. I was sent an email saying I owed nothing. Then sent a bill of £36 and then sent a bill of £2750 with no breakdown of costs or how many units used and the cost of units. I've been call a liar by sse because they had not switched me over but their call centre person said they had. I'd spent more than 30 hours on the phone trying to sort it out. The ombudsman said it was sorted when it clearly wasn't as they took sse on their word and not the evidence supplied. This is only part of it but now I have a charity working on my behalf yo help as there is no resolution and no response from emails. My last contact with them consisted of them giving me different reasons for the charge of £2750 followed by them getting back to me. Three weeks later, still no response from them. The stress has been ongoing and furthered my depression. What they are doing should be illegal. Its mental torture on customers with many people paying due to fear even though no proof of units used or cost is given.”
“I signed up for a contract, I was told £86 per month. Before our first bill came, before we sent any meter readings, before we'd even lived there a month, we got an email saying our bill was being raised to £246 a month. This was based on nothing. I took a day off work to fit a smart meter. Smart meter doesn't work and ovo continue to charge a crazy rate for 2 people living in a small, 1 bed flat and barely do anything in the flat as we both work 2 jobs. I try submitting a meter reading, and they say they can't accept it because its lower than the original read, even though I never sent an original read. One customer service member shouted at me and told me to "f*ck off" because I wasn't reading my account number to them slow enough. Another transferred me, where I was on hold for an hour, before being hung up on. DO NOT USE OVO UNDER ANY CIRCUMSTANCES, THEY ARE NOT A GREEN ENERGY PROVIDER THEY TAKE ENERGY FROM THE SAME NATIONAL GRID AS EVERYONE ELSE BUT ALSO SCAM YOU.”
“I recently had the unfortunate experience of being a customer of OVO Energy, and I must say that it was an absolute nightmare from start to finish. Dealing with this company was incredibly difficult and frustrating, leaving me with a bitter taste in my mouth. I strongly advise anyone considering OVO Energy to think twice before signing up.
First and foremost, their billing system is a complete mess. I found it nearly impossible to understand my bills, as they were filled with confusing jargon and excessive charges. It felt like deciphering hieroglyphics just to figure out how much I owed.
To add insult to injury, I received multiple bills in the same time period, all with my name on them but different addresses. It was clear that OVO Energy's internal systems were in disarray. This caused significant confusion and wasted countless hours of my time trying to sort out their mistakes. It is simply unacceptable for a company to send bills to the wrong addresses, especially when the customer's information is readily available.
When I finally decided to close my account with OVO Energy after moving out, I thought it would be a straightforward process. Little did I know that it would take me over a year to successfully close my account. The company had created multiple accounts in my name without my knowledge, leading to a bureaucratic nightmare. I made numerous calls, sent countless emails, and dealt with unhelpful customer service representatives who seemed oblivious to my concerns. It was an absolute nightmare that I wouldn't wish upon my worst enemy.
In conclusion, I cannot stress enough how strongly I do not recommend OVO Energy. It is clear that this company lacks the necessary organization and customer service skills to provide a satisfactory experience. Save yourself the headache and avoid OVO Energy at all costs. There are plenty of other reputable energy providers out there that will treat you with respect and professionalism.”
“Absolutely pathetic experience!! It take hours on the phone and you keep getting passed from one person to another. Was waiting for electricity restoration at my rental property for 2 months but they sent out the wrong order type so the engineer refused to restore and now have to wait another 1.5 months for the next available date.... Nightmare of an experience!!”
“Before I left on holiday I paid via phone all bills... as stuff from ovo from customers service recommended first updated meter reading and after depends on that paid everythingin full.... guy from ovo on the line mentioned everything paid in full and " from tomorrow as he said will start new one ..."...before i left on holiday switched off all my electricity gas/ completely all switchers... after one month came back to see i have to pay almost £200 ( btw was much more then I usually pay when I stay in my flat) Now, noone been in property all electricity was off and gor full month and I have to pay double? Called ovo customer service. First time very arrogant guy said... he can't to do anything and said I have yo pay and hung up. Second time call, lady said, I have to update meter reeding as she said because this been not done 1 month is come this bill... updated meter reading btw the same number as it was before I left on holiday and now my calculations come almost £300. Called customer service again and they told me they can't change my invoice. I was asking why...? As previously lady she said my bills are heigher because of not updating my meter reading.... BTW... I reminded them also I was exactly 1 month away til today... and they said they are not able to change invoice. Excusme... I have to pay almost £300 for something what I never used as noone was at flat even fridge and freezer was not running. Not sure why government let this company running as obviously they receiving unfair money. PS: Hopfully people they work for this company sleeping well. Recombination: Don't pay any bills and go straight away to court.”
“I was moved over from SSE and was told nothing would change in that i would stay quarterly pay on receipt of bill. But Ovo bills its customers monthly and i kept being told to read my meter. monthly and pay monthly So it took a while and a few calls but finally i was billed for 3 monthly wth the emails telling me how much i owed and thats what i paid This happened twice and then in december 2022 i received the expected e mail that my bill was out and i owed only £100 .It was very low but why would i question it. So i logged in to ovo and went to bill pay and paid the £100. Then march 2023 got the email.with how much my bill was went to bill pay and paid it. and up popped the message i needed to pay more. - went to this 'dashboard and found i was over a grand in debt. Tracked back and found when i paid the £100 as i was told to there was nearly £500 left outstanding .Over the next few weeks I emailed ovo 3 times asking what went wrong and i needed help here-hoping i could pay it off .over a few months never got a reply. to the fist , got a we are looking at it for the second and nothing from the third As i have great credit and didnt want to lose it it i paid £500 in Apri and £350 in may from the money i had put aside for my taxes. Called up and told CS. Called a second time and talked to complaint-they said its policy if a customer doesn't settle a bill in couple weeks after its issued to contact them-and no one knows why no one called me ! i got a written apology , nothing about why policy wasnt followed( even though i am regarded as very vulnerable customer 73 with multiple physical disabilities and am bi-polar ) and told that my feedback on the unanswered emails would be 'passed along'.( i would have thought it important enough issue to do more then 'pass al) and . Because i gave them £850 tax money i've had to put off filing my taxes. Kicker is the reply reminded me that 'Ovo is there for me'”
“No online presence until end of year 2023!!!! I can’t submit my gas meter readings (smart meter reads electricity but not gas……don’t ask!). So estimated bills until…….whenever. I’m going to Octopus as soon as I can.”
“My 89 year old disabled mother was switched over to Ovo from previous supplier, by chance l came across a letter yesturday that was informing her they were increasing her DD from £195 to £846 a month! Contacted them to discuss and l am absolutely beyond disgusted with their customer service, rude, argumentative and ignored what was being requested from them, on the phone for almost 2 hours, constantly being put on hold for ridiculous amounts of time, not listened to and ignored over and over when told the account was to be closed and a final bill sent, coming back with a 15% deduction on outstanding amount that was added to proposed DD increase to take the monthly amount to £940 a month, was insisting on talking direct to her with the intention to confuse her and agree to the DD increase! AVOID at all costs and if you have elderly relatives please check who their energy suppliers are and change if with this company!! New supplier found and will be calling them again today for final bill to be sent with a few choice words to end!!!!!”
“OVO Energy is the WORST energy suppliers around, I advise anyone who was with SSE to change suppliers before they stop your Gas and give you every excuse under the sun. Waited over a week for Gas supply which they say we need an engineer to come sort meter out for said engineers to either cancel or not show up 🤬 some of the staff are the rudest most vile people I have ever spoken too (Some decent ones but not many) we are told we are an emergency due to having children well a week with no gas and still nothing being done is shocking!
OVO you are💩”
“Hi . Very bad experience with OVO energy! They did change me all December last year for not been in the house and put me in debt as well! I had set up direct debit with them and they just don’t care ! I did switch the ovo energy to octopus energy on 4th of May . They toke the money on 28th of April and they toke same amount today as well! They just stilling from my account without been with them anymore. I don’t understand…… they keep telling me you in debts for no reason!”
“Moved over from Sse to Ovo.
Cant get through on phones
Using live chat is a waste of time, staff unhelpful, no timelines of when or if queries will be sorted.
I have an issue with amount they want to take from my D Debit, staff cannot help sort the error as they tell me not all my details have updated from Sse nor are they able to tell me when it will be, when asked member of staff that question response was No Idea and then ended chat!!!!!
Basically they can easily increase DD however cannot decrease it, even though i have just made a manuel payment of over £100.00 to them. Disgusting customer service or lack of i should say.”
“I’ve recently moved into a house with sse /ovo gas and electric meters which I took on I have made so many phone calls just to try and get a in house smart meter but they just keep saying they will call me back and send one in the post sse/ovo your happy to take my money when topping up my meter account but never get a response back when I have a problem I’ve seen a lot of bad customer reviews I’m not someone who would normally complain, but now I can see why
I would like a very good explanation how
Your customers are being treated before we change suppliers”
“Shambles of a company. I have been provided with conflicting information from different ‘teams’ within OVO regarding my account; customer service assuring me that my account is in credit despite letters from the collection team that I am in arrears and threatening legal action. Resorted to contacting OFGEM, the energy ombudsman, today as the lack of communication WITHIN the organisation is appalling and their conduct has had a massive impact on my mental health. The collection’s team would appear to be based in another country and the representatives have a poor grasp of spoken English. I was repeating myself on numerous occasions and often unexpectedly‘cut off’ from a phone call that I had been queuing for over an hour to speak to someone with. They would not transfer me to customer services themselves, but instead provided a different number to call, with a further lengthy queue. Once the current outstanding issue is resolved, I will be looking to transfer my supply to another company.”
“Been waiting 3 months for gas meter getting sorted. Moved in and getting charged for different meter. Even disconeted gas as iam staying at partner's house as work getting done. First month nairly £500 dept. And no managers at weekend or call backs. Have sent meter readings every week. Yet gas direct debit for gas which isn't getting used going up again. 😡😡😡”
“It is just over a year since my 2 months of hell dealing with this company. It started by my enquiring by phone for an E10 supply. Yes I was told,no problem. They took my details including my email address. I specifically asked them to make sure my surname was spelled correctly as it is unusual. 10 days later I had heard. Nothing, called them and all was fine they said, even though I hadn't had terms of contract. I queried this and then was told we don't do E10 so your are on E7. I didn't want this change so said I don't want to move onto OVO. You'll go straight back to your old supplier was the reply. 2 days later I can see from my in home display I'm now on OVO E7. Several calls later and still no contract I'm asked my home address, I give it and then am queried about my other address and account. It appeared I now had 2 addresses and supply numbers set up. I download the app set it up and yes my address and another the other side of the country. I found because of the errors they had made I had access to another customers account because they misspelled my surname in my email address to a more common spelling. Two months later, too many phone calls to mention and finally I contacted my MP. Even then things weren't right. Email arrived from OVO we've closed your account and deleted your email address on our system. Same day a new email, please set up your password on your account. Well to say that I was at my wit's end wouldn't be anywhere near how I felt. I even had 5 hours on the phone one day. Finally someone in the resolution team who knew their job fixed the issues. They could see another account someone had changed all the customers details to mine because of the misspelt email. This had been done so efficiently OVO were going to write to them asking for all their contact info. I eventually was transferred back to my old supplier but my meter(installed that year) would have to be replaced again as it was charging the wrong rates for part of the day. No apologies from OVO, no money apart from statuary £30 for erroneous transfer.”
