“Rubish company. Sent us 11 pages of A4 paper simply to tell us how much we have to pay these rip-off merchants. We refuse to set up a D.D with them or have one of their smart meters, so we pay with debit card by phone. However, when you phone these robbers, you get the usual robot voice which you can hardly hear.... Hate them... Absaloutly hate them.....”
“Customer service no longer exists. Sometimes you need to actually speak to a live person, going on line, is sometimes not enough. They seem to only deal with vulnerable people. For the rest of us, customer service no longer exists. Don't get me wrong, I've spoken to some very helpful and friendly people. Once, one of their staff started shouting down the phone at me, I just couldn't believe it. The company is not interested in a decent customer service, it affects their profits.”
“I notified OVO energy on 09/03/2023 that the sale of my property would be completed on 27/03/2023. OVO energy told me to keep my direct debit in place so that they could pay me the arrears. On 02/04/2023 they took a further payment of the direct debit bringing my account into credit by over £1000. Imbeciles on the phone lines saying in due course they would send a cheque to my old address line and to date 14/04/2023 I have not received any monies. Please spare yourself the frustration and do not use this energy company who took over from a very organised Southern Electric”
“What didn’t go wrong . I had a big credit in my acc so had it refunded last September . They then seemed to bill me over four times my normal amount z. I paid almost all of it , I tried to contact them
But they have a really daft system of texting on the help line which means you cannot e otlf was , also my app has gone down and tsomiwlqueued to chat to the. On text for an hour speaking to someone who said he would pass me to someone . And never did . Do the y not understand that we have to work. I work 60’hours a week with 20
Minute lunches and cannot sit for hours queuing . I have given up trying to contact them
As it has become impossible . . I put in my readings and they have not registered them
Also . Hopeless . And ridiculous profiteering . About time then government films took
Control of this situation with the power companies”
“Took 3 months to set an account up when moving into a new property despite them sending bills to the New Occupier when I read the account number they said it didn't exist even though they kept sending bills!
I could not register as a vulnerable customer as I had no account number! ?
Had to go to CEO office to finally get an account
Took 2 lots of money out by bank... said they couldn't put back on my card as my account was not in credit (it wouldn't be as a direct debit is averaged across the yar and I only moved in in Dec when biulls will be more) I had to contact my bank to get the direct debit reversed
Appalling service”
“Now been on hold for over 25 minutes just to give metre readings , absolutely abysmal service , no one to answer phones , not everyone is high tech , we customers are all different & want different things , would be nice to respect that , already got compensation through abysmal service , yet you still are not any better , not sure how you have any good reviews of your service ceases to amaze me”
“Absolutely hopeless. When they changed from SSE to OVO the transferred the wrong amount.
Bills don't add up. When you try to get answers there us no direct line to the billing department. They tell you someone will get back to you which they don't and for some reason they are based in South Africa!”
“My account this morning was £29 in credit . I have a smart meter for electricity only . I paid £40 this afternoon on my credit card and the current reading on my account is a credit of 29 pence . Dates of payment are not shown on my account . I have a weekly debit order for £15 every Monday , but it is impossible to reconcile the account without dates . I will be closing the account shortly . Worst energy company I’ve ever had to deal with .”
“What hope is there of OVO energy dealing with a simple billing / direct debit payment issue based on incorrect SSE migration readings to OVO in November 2022. The OVO call handler dealing with my call based in South Africa informed me that the VAT rate on domestic supply in the UK is 15 percent. I informed the call handler that the VAT rate on domestic electricity supply is 5 percent VAT & felt disbelief that the handler did not know this basic fact, notwithstanding the response was that my Monthly Direct Debit needs to be increased by £110 a month to cover this supposed VAT increase along with the incorrect migration reading. “Fortunately all calls are recorded for quality & training purposes”.
OVO need to deal with fact & not fiction & properly train call handlers to deal with fact & manage customer dissatisfaction. My complaint was & still is mis-managed in a cavalier fashion in which clients are mistreated & disbelieved.”
“The worst energy company I´ve ever seen. Unable to make proper bills. They charge you double if you are not looking at the bills in detail. Avoid it at all costs. It´s almost a scam.”
“Well 2 hours on the phone today, their billing is a mess the billing amount always paid on time but there is a debit balance???????
Why not just ask for what is owed, paid onetime and in full still new them the mystery debit balance, which nobody can explain”
“As I haven’t got gas smart meter
Got bill today for £800. They send someone to take my latest readings and also I took the readings at the same time
Which was wrong on my bill
Customer service agents are based in South Africa and try to explain them is nightmare.”
“Worst company, charging me 500 pounds per month on an empty flat, and charged rates 30% up without notice, don't believe the reviews here, they surely have a click farm team giving a bunch of 5 star reviews to cover for all the real 1 star reviews - see the ratio between 5 & 1 stars...
Worst customer service, they answer after 30 minutes, then hang up in your face, they want you to just pay insane amounts and tire you out from trying to fix it or even move - AVOID AVOID AVOID - a company that doesn't respect its customers as human beings should not get any new customers
wish there was a minus 5 star option in this case”
“I left ovo in sept 2021 and there will not/Haven't closed my account and for some reason will not do anything to close it.
I've had the ombudsman involved with them and ovo just lie to them and tell them there have now closed my account.
I've had recent emails from them telling me I'm now going on there standard variable rate for my energy 🤣 (I'm not even with them)
I've been been billed from the time I left them to now 🤷♂️
I've made them aware myself as well as the ombudsman being back involved but there will do nothing about it and don't even reply to the ombudsman when there as for updates on my issues with them.
There don't like truthful negative reviews on there Facebook page and have blocked me for writing about my experiences with them
A company can not close a account after 1 & years how bad must there be”
“Ovo energy are absolutely bloody useless I’ve been with them for 8 months now and I have had to phone at least once a month sometimes twice to complain about their service bills that take 15 days to arrive after I’ve sent in meter readings meanwhile they send you letters and txts demanding you pay what you owe how can anything if you haven’t received your bill and also they keep sending me letters to have a smart Meter which I have told them on numerous occasions that I will not have one cos they don’t bloody work properly so if anybody is thinking of joining ovo energy I’d advise them not to i has to give them one star before I could write this review but to be honest they don’t even deserve one star they deserve zero stars”
“Appalling company
Nothing but aggravation since being migrated from SSE
Tried to rip me off for £100’s expecting 3.4K for 10 months that included the hottest summer on record
Lies, useless customer service, nothing to recommend at all
Avoid at all costs!
After a year of arguing finally with the help of the ombudsman I went from £800 in debit to £191 in credit having already paid over 2k
Now I have finally been able to leave this shambolic company.
Looking at the complaints on the Facebook page for customers who have had issues is mind boggling
Why are they allowed to continue?”
