“Total nightmare to deal with. Incompetent, need investigating as well as naming & shaming. Have been trying to sort out a credit owed on my fathers property since before Christmas 2022. Have spoken several times to foreign call centers, where the staff are either not trained properly / don't listen / don't understand??? Have been referred twice, supposedly as "urgent" to a "high resolutions team" to sort things out, they haven't. Have had an account opened for me that was not required. Have spent hours on the phone, have been promised phone calls that don't transpire. Wrote to them in March, detailing everything as they requested, they never replied although I did confirm they had received my letter. Latest situation is receiving a so called final statement saying a debit balance is owed to them. Checking it all, the final balance is a CREDIT balance with them owing me money, but they have sent a reminder threatening credit ref agency action if payment isn't made to them. Phoned again 16/6, after nearly 2 hrs now being referred to a case manager, urgent again but 12 days on still awaiting contact. 1* given as there is no minus rating available, but AVOID IF YOU HAVE ANY SENSE. Have never dealt with a more incompetent company.”
“Isn’t there any minus star marks? Worst place to be. This company is wasting time … They don’t understand what we are saying and we don’t understand what they are saying. Please recruit people who can speak and understand English. Almost 3 days were wasted with 3 long telephone conversations but still I didn’t get what I wanted. Finally today I chat with them and told my issue. Again the person asked for my number and called me. At last she promised will send you all the details in an email ryt now and even said sorry for inconvenience happened all these days. But still the same. She also didn’t send😂😂😂😂 why???? How is this even possible?”
“I do not think Ovo deserve any star for their customer services.
After 2 long long telephone conversations, despite we gave them the exactly gas meter readings, Ovo still sent us a fictional ESTIMATED gas bill of £1400 over a 3-month period for a 2 -bedroom empty flat which we haven't used any gas at all.
How is that possible? According to your own estimate, the flat's energy consumption for the whole 12 month period- electricity and gas will be little over £2000.”
“Worse company I’ve dealt with . Was £280 pounds in credit but can’t have a refund for months due to a system error on their part. Took days to speak to someone as kept getting cut off . I’m in disbelief at how poorly they treat customers .”
“The worst company ever ,would give 000 stars if I could !
Been with them from February ,started with monthly payment £ 250 and within months it’s gone up to 517 ! We also been told few weeks ago we are in debit £1000 then went to £2000 this weekend ,when we called them Monday we were told we now own them £ 3000 !!!
How is this possible and how do they get away with this ???
We are pensioners and the distress is causing is awful !!
This company needs to be investigated as it’s ripping people off .”
“THE EXPECT METO READ A METER EVERY MONTH WHICH IS 12 FOOT IN THNE SEALING.
AT ALMOST 80 THIS I CONSIDER UNREASONABLE.
I HAVE PAYED THE BILL,S THROUGH MY BANK.
I DO NOT HAVE A CREDIT CARD I FEEL IT IS INSECURE TO SUPPLY IT TO A PHONE OPERATIOR.
THIS LEAVES ME OPEN TO FRAUD.
TO SEND A E-MAIL IS QUITE SIMPLE WITH THE AMOUNT AND ACOUNT INFO.
MY WIFE IS ALSO HAVING A RATHER STRESS ACOUNT WITH OVO.
BEING TOLD SHE WAS IN CREDIT WITH THE AMOUNT SHE WAS PAYING.
DOSE ANYONE KNOW WHAT THE LAW IS OR SIMPLY MAKES A DEMAND.
WITH NO PAPER WORK TO VERIFY .
I HAVE NOT HAD A E-BILL TO GO AND PAY.
WITH SSE WE NEVER HAD ALL THIS SHIGHT .
IF SHE GOES OVER THE EDGE THIS WOULD BE A OTHER MATTER.”
“They are harassing me for more money weekly for both gas and electricity they have caused my mental health to slide and cant give them anymore if I do I cant feed my kids”
“Horrific company!! They literally have NO MANNERS they are rude, repeat themselves when you e.g want answers and help! They do not understand at all what I’ve told them; I am housebound, disabled, I have a life limiting illness! I use a hospital bed, I MUST shower daily and they are adding to my poor mental health, to the point they’re making me suicidal! I was with SSE I was in credit but cons over to OVO and had a debit of £700? I don’t understand however Trust their honesty since I have a smart meter. EVERY DAY they email me saying they will increase my direct debit!! They heighten my anxiety to the point of then having a panic attack! Im in and out of hospital with my chronic illness, I have enough to deal with!! Anyone considering OVO as an energy supplier, I beg you don’t touch them!!”
“Booked an appointment for an engineer to call and replace my smart meter. Booked a 4hr slot for yesterday 19th June, between 12:00 7 4pm: NOBODY CAME!!!
No cancellation email, text or phone call. Took half a day off work to be at home.
Awful customer service, emails not replied to, left on the telephone for ages BUT they can respond to negative reviews within hours!!!
AVOID THIS COMPANY”
“Shocking prices with Ovo, the worst ever. Never again. I am swapping suppliers How on earth they can charge me £171.00 during the summer when i never have heating on???.
A total rip off, and prior to that they just took £500.00 from my bank account. Shocking. Rip off merchants and rubbish.”
“Don't go with this company. Its shocking. Since sse handed over I have had no bill at all and evrrytine I check my balance it seems to be going up not coming down. So the move over hasn't actually been down right with this company as my parents are still going to sse. And not once person from ovo has contacted me but I have woth them and get nowhere. Worst company ever and neber to return to this ballsup of a company.”
“Awful company, I’m changing supplier.
Was with SSE for 55 years as before that they were called SEB. They were an excellent company and no complaints in all that time, the system worked like clockwork.
Always paid quarterly. After several frustrating calls was told no can’t pay quarterly anymore but could pay every two months. This has carried on for about a year but every time a bill comes (monthly) within days almost the threatening letters start about overdue payments, debt collectors and court orders.
I’ve always paid promptly within the time limits.
Awful customer service, I don’t think they are properly trained.
I can no longer stand their bullying and threats, there are plenty of other suppliers that treat you respectfully as a customer.
Reviews say it all about this inept company.
They’ve been in the news recently and it is scandalous the overcharging they have been getting away with!
Please be warned and steer of OVO Energy!”
“Ovo and sse has been the most stressful experience and after 8 months of asking to switch from a inherited pre payment meter to a monthly and constantly promised but has not happened until now, I've moved my electric to octupus (far better) but ovo has blocked the gas. I was sent an email saying I owed nothing. Then sent a bill of £36 and then sent a bill of £2750 with no breakdown of costs or how many units used and the cost of units. I've been call a liar by sse because they had not switched me over but their call centre person said they had. I'd spent more than 30 hours on the phone trying to sort it out. The ombudsman said it was sorted when it clearly wasn't as they took sse on their word and not the evidence supplied. This is only part of it but now I have a charity working on my behalf yo help as there is no resolution and no response from emails. My last contact with them consisted of them giving me different reasons for the charge of £2750 followed by them getting back to me. Three weeks later, still no response from them. The stress has been ongoing and furthered my depression. What they are doing should be illegal. Its mental torture on customers with many people paying due to fear even though no proof of units used or cost is given.”
“I signed up for a contract, I was told £86 per month. Before our first bill came, before we sent any meter readings, before we'd even lived there a month, we got an email saying our bill was being raised to £246 a month. This was based on nothing. I took a day off work to fit a smart meter. Smart meter doesn't work and ovo continue to charge a crazy rate for 2 people living in a small, 1 bed flat and barely do anything in the flat as we both work 2 jobs. I try submitting a meter reading, and they say they can't accept it because its lower than the original read, even though I never sent an original read. One customer service member shouted at me and told me to "f*ck off" because I wasn't reading my account number to them slow enough. Another transferred me, where I was on hold for an hour, before being hung up on. DO NOT USE OVO UNDER ANY CIRCUMSTANCES, THEY ARE NOT A GREEN ENERGY PROVIDER THEY TAKE ENERGY FROM THE SAME NATIONAL GRID AS EVERYONE ELSE BUT ALSO SCAM YOU.”
“I recently had the unfortunate experience of being a customer of OVO Energy, and I must say that it was an absolute nightmare from start to finish. Dealing with this company was incredibly difficult and frustrating, leaving me with a bitter taste in my mouth. I strongly advise anyone considering OVO Energy to think twice before signing up.
First and foremost, their billing system is a complete mess. I found it nearly impossible to understand my bills, as they were filled with confusing jargon and excessive charges. It felt like deciphering hieroglyphics just to figure out how much I owed.
To add insult to injury, I received multiple bills in the same time period, all with my name on them but different addresses. It was clear that OVO Energy's internal systems were in disarray. This caused significant confusion and wasted countless hours of my time trying to sort out their mistakes. It is simply unacceptable for a company to send bills to the wrong addresses, especially when the customer's information is readily available.
When I finally decided to close my account with OVO Energy after moving out, I thought it would be a straightforward process. Little did I know that it would take me over a year to successfully close my account. The company had created multiple accounts in my name without my knowledge, leading to a bureaucratic nightmare. I made numerous calls, sent countless emails, and dealt with unhelpful customer service representatives who seemed oblivious to my concerns. It was an absolute nightmare that I wouldn't wish upon my worst enemy.
In conclusion, I cannot stress enough how strongly I do not recommend OVO Energy. It is clear that this company lacks the necessary organization and customer service skills to provide a satisfactory experience. Save yourself the headache and avoid OVO Energy at all costs. There are plenty of other reputable energy providers out there that will treat you with respect and professionalism.”
“Absolutely pathetic experience!! It take hours on the phone and you keep getting passed from one person to another. Was waiting for electricity restoration at my rental property for 2 months but they sent out the wrong order type so the engineer refused to restore and now have to wait another 1.5 months for the next available date.... Nightmare of an experience!!”
“Before I left on holiday I paid via phone all bills... as stuff from ovo from customers service recommended first updated meter reading and after depends on that paid everythingin full.... guy from ovo on the line mentioned everything paid in full and " from tomorrow as he said will start new one ..."...before i left on holiday switched off all my electricity gas/ completely all switchers... after one month came back to see i have to pay almost £200 ( btw was much more then I usually pay when I stay in my flat) Now, noone been in property all electricity was off and gor full month and I have to pay double? Called ovo customer service. First time very arrogant guy said... he can't to do anything and said I have yo pay and hung up. Second time call, lady said, I have to update meter reeding as she said because this been not done 1 month is come this bill... updated meter reading btw the same number as it was before I left on holiday and now my calculations come almost £300. Called customer service again and they told me they can't change my invoice. I was asking why...? As previously lady she said my bills are heigher because of not updating my meter reading.... BTW... I reminded them also I was exactly 1 month away til today... and they said they are not able to change invoice. Excusme... I have to pay almost £300 for something what I never used as noone was at flat even fridge and freezer was not running. Not sure why government let this company running as obviously they receiving unfair money. PS: Hopfully people they work for this company sleeping well. Recombination: Don't pay any bills and go straight away to court.”
“I was moved over from SSE and was told nothing would change in that i would stay quarterly pay on receipt of bill. But Ovo bills its customers monthly and i kept being told to read my meter. monthly and pay monthly So it took a while and a few calls but finally i was billed for 3 monthly wth the emails telling me how much i owed and thats what i paid This happened twice and then in december 2022 i received the expected e mail that my bill was out and i owed only £100 .It was very low but why would i question it. So i logged in to ovo and went to bill pay and paid the £100. Then march 2023 got the email.with how much my bill was went to bill pay and paid it. and up popped the message i needed to pay more. - went to this 'dashboard and found i was over a grand in debt. Tracked back and found when i paid the £100 as i was told to there was nearly £500 left outstanding .Over the next few weeks I emailed ovo 3 times asking what went wrong and i needed help here-hoping i could pay it off .over a few months never got a reply. to the fist , got a we are looking at it for the second and nothing from the third As i have great credit and didnt want to lose it it i paid £500 in Apri and £350 in may from the money i had put aside for my taxes. Called up and told CS. Called a second time and talked to complaint-they said its policy if a customer doesn't settle a bill in couple weeks after its issued to contact them-and no one knows why no one called me ! i got a written apology , nothing about why policy wasnt followed( even though i am regarded as very vulnerable customer 73 with multiple physical disabilities and am bi-polar ) and told that my feedback on the unanswered emails would be 'passed along'.( i would have thought it important enough issue to do more then 'pass al) and . Because i gave them £850 tax money i've had to put off filing my taxes. Kicker is the reply reminded me that 'Ovo is there for me'”
