“the worst supplier I have ever dealt with, I am still in a never ending loop to get my account moved over to another supplier after 10 months of trying (since buying a new house and trying to move suppliers). Despite the energy ombudsman getting involved and concluding that OV O are totally in the wrong and putting together a 6 point process for OVO to follow, they have not do so and continue to chase me for payment of an account that should be at zero and have closed months ago. Truly the worst.”
“Avoid , worst company every ,rude staff , leaving people without electricity for weeks, just transfering from department to department but no one know anything and every person telling me other things , made me lots of accounts and sending me bills for months I was not even in property ,hidden charge of 500 pounds no one can explain”
“I was transfered to Ovo from SSE and in one year of my transfer (ovo bought SSE) I have been billed £9.000 and I have no idea how I owe that about and when I set up a direct debit to try and pay they changed it against my wishes to a bill I cannot afford as I am on benefits. I give meter readings etc as best I can but they are trying to obtain £1.000 a month. I have no idea who this bill exists. Trying to cooperate but I just don't think the bill adds up.”
“Switched supplier and was harassed by phone daily for a all outstanding balance. Asked them to email as we have a few properties and o couldn't go through security as i didn't know which one and thet wouldn't tell ne … yesterday thet texted then called me…asked them to email not call but they couldn't register that -made a complaint and funnily enough they haven’t replied in the stated 48 hours… dreadful customer service -wont be switching back even if thet are the cheapest”
“Worst customer service team every other department they have there rude and unhelpful you will have to speak to ten different people to get to a solution don’t waste your time going with this company!”
“Totally confused !
Received a statement up to April in June
Told I was over £250.00 in debit in May then in June I'm over £300.00 in credit ????
Would not recommend this company to anyone”
“I have an ongoing complaint with Ovo about my in home display for my smart meters am on pay and go so I top up my electric and gas my in home display keeps disconnecting from my meters and Ovo say it is because the display needs to be no less than a meter apart from my meters and I keep saying to them it can’t as my meters are in a cupboard downstairs and I live upstairs and they haven’t even sorted the complaint out yet and I’m on there priority register my mental health was stable before I changed to Ovo not they have made it worse they just give there customers the run around got told that the complaints person dealing with my complaint tried to phone me but I told them they didn’t as I was near my phone every day there are a bloody joke of an energy company”
“I was with British Gas then all of a sudden I get a letter saying welcome to ovo WTF how did that happen. I’d never heard of them before that needles to say I went straight back to British Gas. I’ve received 2 different final bill for them well they can go f themselves I didn’t sign up to your company so you’re getting nothing from me, send all the threaten letters you like. You have committed fraud !!!!”
“Terrible company. Talk to a call centre person and it's so difficult to understand them. They are paying my feed in tariffs to the wrong bank. I have been with the same bank for over 50 years. They try and blame me for their mistakes. No problems when SSE running the business . Stay well away from OVO”
“Ovo energy recommend direct debit and they don’t take meter reading properly and cheat customers . Support people are very rude and they don’t want to calculate correct amount . You will be over charged saying you didn’t close the account . Just a SCAM company Don’t ever go for it. Pay only based on your usage . These people are also trained to scam … in my case based on the tariff there is no clear updates for the amount calculated instead 16 pound I was asked to pay 170 plus …”
“Terrible company - DO NOT SIGN UP TO OVO ENERGY. They make mistakes and blame the customer, and also send huge bills without explanation which turn out to be wrong. I cannot explain the stress and amount of time they have wasted. I am planning to move over to a far more reputable company. Ovo customer service in particular is bad - the different staff working at call centres all give different information and do not know what they are doing. If they have messed you around, you need to push them for compensation.”
“Never receive a monthly bill, email phoned, been promised they will send me a bill next month, never receive a bill.... go online to try find out how much my bill is.... in debt by computer but in credit on the app....
The company is a joke”
“I’m in credit, awarded by the energy ombudsman, robbing cheating lying scumbags, this is the worst energy provider, call constantly, over money I don’t owe”
“I changed my supplier from OVO because it kept saying I owed money after paying £180 month for tiny 1 bedroom apartment . They are the worst company I have ever had the misfortune to deal with . Now with Octopus , what a difference , paying less per month and being hundreds in credit .”
“Absolute joke of a company. Took two direct debit payments from me this month and contacted them to get one of them refunded to me, they took a second metre reading and told me because of the usage of energy they could only refund me £9 of the second payment of £50 they took from me. Absolute Scam.”
“Ovo is a joke, I got into a situation where I can’t pay for my bill, they got the debt collectors in I spoken to the company, I said that I can pay £50pcm and they contacted ovo, they agreed then canceled the debt collectors. When I was going to pay £50 they wanted £225 of me and I don’t get paid that much, so tried to say that I couldn’t afford that, they didn’t like it and said that they have to go back to the debt collectors, haven’t heard anything of the debt collectors but have had bill showing they have put more money on my bill and I haven’t been using much electric and gas. This has really stressed me out! Going to contact the debt collectors myself and explain everything to them. If you ever see yourself having a letter off ovo saying that they are your new electric and gas supplier, leave stray away.”
“Awful customer service. They closed my account by mistake, their mistake, and the advisor who assisted me couldn't care less. I opened two complaints and I waited for 2 weeks.They said they will contact me in 7-10 days. When I contacted them back they told me the complaints were marked as resolved. What a joke!”
