“Looking at the reviews from former SSE customers who have transferred to OVO, I've basically had the same problems with my Gas top card. I really am amazed at the poor customer service from this provider, i never had this level of problems from SSE. The 4 star reviews on Trustpilot are suspicious and misleading, especially if your vulnerable.”
“Zero customer service. Difficult and obstructive.
If you like speaking to Robots( or human beings that aspire to be Robots) enjoy waiting for half a day to speak to someone, then OVO is for you.
Was given email address to provide proof I own the property, the email address does not work?
Spent 2.5hrs trying to register for new liability totally unacceptable!
Complete waste of time!”
“Wouldn’t even give them a 1. Absolutely terrible customer service, the engineers don’t turn up to the appointments( 3 in a row and not one person showed up) even though I was going to go off supply with a young child.
Just keep telling you lies .. been with them 2 weeks and will be changing right away. Shocking , never experienced anything like it in my life.”
“Awful billing system. Outstanding amounts different in different parts of the account on the website. Each quarter I spend literally hours trying to work out what the bills mean. Did the chat and was told I was up to date. Still looked wrong. Did another chat - told again I was up to date. Now received a letter saying I owe £140. A nightmare company. I was automatically transfered from SSE, which had a totally understandable billing system.”
“Whatever anyone does please do not go with OVO energy !!! This issue has been going on for 2 months.
We were originally with SSE which was fine and then moved over to OVO without our consent, this was apparently because OVO brought SSE but was the first we had heard of it. Since moving to them we have had nothing but problems.. we can’t top up manually or by the app so are now -124 in credit. We called multiple times for months now stating the issue, OVO said they would send engineers out 3 times and they did not come out, the last time we were told they have no engineer appointments til December 😕. I have came home today and have no electric so sat in the dark unable to do anything, we have called them and they just keep asking the same questions and telling us how to manually top up which doesn’t work. They are rude on the phone and laugh when you tell them the issues. Currently waiting for an engineer to come out which is going to be 3-4 hrs time. Just wanted to warn people how bad this company is. I will be leaving as soon as the issue is sorted it’s been nothing but stress. They also just hang up on you all the time and it takes ages to speak to anyone so please avoid at all costs. Was promised engineer between half 6 and ten 30
It’s now 11:12 and still sat in the dark. Bloody joke.”
“Unbelievable levels of incompetence from OVO. Four hours wasted on web chat, texting with simpletons who offer no solutions, only transfer you to another simpleton who in turn requests that you repeat the issue ad nauseum. Quite gobsmacked by the terribly run company. I had to email 20 documents to them despite them having all of the information already. The left hand doesn't know what the right hand is doing. I am leaving for Octopus and advising all my family and friends to do the same. This is a sinking ship that's also on fire.”
“Ended up with ovo after sse, apparently our details weren't send over & we can't log into the account. Been sent umpteen letters culminating in a threat to send bailiffs. Spoke to them on the phone, have all the details required only to be cut off just as I read out the meter reading. It's our garage on that one with a freezer & pond pump running. Can't wait to wind up this account & go to octopus as we did with the house”
“Appauling service all round, I was moved to OVO from SSE earlier this year, the App was bad then, it has since become far worse. yesterday I attempted to top up my electric via the app (website is useless it just says we have an app go there) it used to take 20 attempts at paying before the app tells you its logging you into the app (shake my head) yesterday things were working on the first attempt i was hopefull, failed to process my payment, retried, failed. Once more for luck "you have insufficient funds" turns out OVO didnt take the money but my bank has over 50 pounds of pending payments with them, which i will get back into my account in 4 - 5 days whislt still being in emergency electric on a smart meter which costs you more. This is commonly know as Extortion. Called up spoke to someone i could barely understand who would speak to thier manager about this, 2 miniutes after waiting the call ended. oh and the live chat is down due to high amounts of calls they are recieving. Appauling service as stated before, but nice to see OVO spending thier time on twitter virtue signaling all forms of identity politics and not providing a reasonable service.”
“Scammers was initially with sse until ovo took over, had zero problems paying bills until ovo said i was in £1k debt, how could i be when they had not informed me of the debt building up? No emails no letters, they claimed they did but there is no evidence of the fact. Absolute nightmare of a company especially during winter, and a cost of living crisis. A two person flat and they were charging us in reasonable amounts a month, more than my parents 4 bedroom house!!! Finally left them paid all the debit off, they sent my final bill and that. was paid. Now two months after i’ve moved out and left them they’ve someone kept my account open without me knowing and sent another final bill charging me £1k again!!!! AVOID AVOID MONEY ROBBING COMPANY”
“This is in fact -5 star. CEO has no control over his own organisation. I have been waiting 11+ weeks for a final bill and return the credit in my account. Has severe billing system issues which no Dept is capable of resolving. Disgraceful behaviour on part of employees who are only capable of reading off screen script and are not allowed to exercise any empowerment to resolve customer complaints. Very dissatisfied customer. Avoid this company at all costs you will not regret it. KF”
“I am yet another disgusted ex SSE customer and agree with all the other reviews, they are the absolute worst company ever. I have had problems with them since day one, bills not arriving but letters arriving stating I was in debt with them, I have never been in debt with any one in all my 76 years and object to receiving letters like that. When I DO receive a bill I always pay it the same day, originally I used to send cheques but then they started saying they hadn’t received them and wanted proof from my bank that it had been cleared, one person I spoke to said ‘cheques go astray’ so I started going to my bank to pay, everyone tells me I should pay by direct debit, but there is no way I would even consider that with a company like this and the reviews I have read from people having trouble getting thousands of pound back that the company owed them, its time this company got their act together and employed people who know how to do their job properly. I will definitely be looking at a more reputable company to supply my energy. Words cannot express my absolute disgust with the way this company manages their business.”
“OVO keep threatening us chasing money that we do not owe and this has gone on for months. Eventually they apologise and agree they were wrong and lo and behold next month they start again. It’s as regular as watching the tide come in and out. Threaten, apologise, threaten, apology. It’s completely unacceptable but it just goes on and on like some unending nightmare.”
“I joined OVO in April 2023 not my best decision i have made i must admit as it turned out.
Had a few problems with them overall which i won`t go into.
But this morning i just had enough of trying to get to chat with someone,anyone even a cleaner would have done.
When i got on to the online chat system to see i am 31 in the queue,i thought i have had enough & closed the chat.
I think it`s time to seriously look around for a better gas & electricity supplier.”
“Was with SSE till a move in Feb 2023. The SSE App switched automatically to a fake OVO one, and took £300 pounds fraudulently from my account . My bank eventually got me the cash back but what a terrible start.
Then I did not hear anything from them till September where they informed me that my bill was £800. Only to be told beginning of October that the bill was in fact £5000!- also said the meter wasn’t “sending information “ despite the fact that the property only has an old regular meter. Been asking them for a bill for months and now they have landed the ridiculous bill of £5000”
“Worst company ever, not just out of all energy suppliers. They're inaccessible, complicated pricing structure, probably deliberately obscure for maximum confusion, online chat never works so you can't sort anything instantly. When you're in credit it takes between 4 and 6 weeks for your money to get to you, when you're behind threatening letters come twice a week. Lacking the words to describe how s..t Ovo are.”
“Worst company ever been calling for a bill for weeks,each time a different story,finally got the bill sent via email now my name has been spent incorrectly like seriously, had to call them back to correct my name and resend me the bill because I need it for something important, kept sending me from one department to the other,even had the audacity to tell me to call a number,when the same number they told me to call was the same number I was talking to,finally got through now they are telling me that theyll send out a bill via email within twenty four hours,a bill I'm sure will never come since I've definitely heard that bs story before,so down the rabbit hole again of been transferred from one clueless department to another again within twenty four hours for one damn corrected bill.Atleast take the time out to spell your customers name properly.”
“Probably the worst electric company ive ever dealt with, I bought a new house, and due to the previous tenants having outstanding debt they wont allow me to take ownership of the meter on my octopus account ad they keep objecting to the switch, its been dragging on for 6 weeks and i've just been told it will take another 6 before I hear back”
“Ovo are possibly the worst company I have ever had to deal with in my life. They are ridiculously incompetent, lie to you over the phone and as their call canters are abroad there’s no traceability or accountability for their advisors just reading from a script and never understanding the problem let alone dealing with it. They send engineers out to wrong addresses for the wrong job - then they can’t change your meter as they have the wrong barcode. Even though you corrected your address with them 3 times and they’ve told you it’s updated. The call centre transfers you from one advisor to another without handing over your information so you have to repeat your circumstances & information constantly. Oh, if you have the audacity to want to change a pay as you go meter to a smart meter they will firstly tell you it’s a smart meter if it’s pay as you go, then transfer you to Boost, telling you it’s Ovo, then Boost will argue with you that you don’t have an account, then tell you that you have a problem and will not tell you that they work for another company until you’ve had half an hour of feeling like your banging your head against a brick wall. No one can deal with the issues because they can only read from a script. It’s a disgrace. They don’t know what to do or how to deal with people. They can’t even stick to an appointment that you take AL from work to accommodate. Biggest mistake of my life was choosing these imbeciles.”
