“I informed OVO that I was moving home, and would close my account as of mid November. In January I was still being billed, even though my online account had my moving date on there, with a note saying there might be a delay in processing it. I tried to use the chat help assistant but after over 2 hours of either no help, someone saying they would look into then not replying for half an hour, being repeatedly kicked out of the queue by the automated system for inactivity (whilst the assistant was looking up details) I gave up and called the help line. The call was repeated hung up on, and I kept having to call back and wait again. Finally I reached a lady, who was lovely, but who informed me she couldn't do anything as it was with the moving team, and they took 4 to 6 weeks to process things. Even though there was 5 weeks between my move and Christmas, she said that Christmas would have affected my account being closed and I would need to wait another couple of weeks. She could only recommend ringing back next month if I was still being billed.
Appalling service, both from the handling of shutting an account and still billing, as well as OVO's customer service. I would never use OVO or recommend it.”
“I had account with SSE, and tried to pay the final bill as I had sold property.
SSE blocked my account and told me, after phoning and waiting for ages, that my account is being ‘ migrated’ to Ovo energy…but Ovo energy say my account not with them…yet! I just have to be more ‘patient’. So..I cannot pay my bill with either company! Not a happy customer.”
“Disgusting Company trying to rip me off for nearly £3 grand, Basically had occupiers account for 2 months from 23rd Dec 2020 till 26feb 2021. I was then supplied by British Gas and have been ever since! Theve fraudulently set up an account in my name and are demanding above amount threatening me today with debt collectors and warrants to enter my property!
They are not even my supplier!
I have repeatedly tried to get a final bill for the 2 months when they did supply me but no they do not want to resolve this.
Liars and thieves does the CEO really support this behaviour, if so he should be held to account!”
“OVO Energy completely ripped me off. They lied to me for months about my account being in credit then took a reading and informed me that I was suddenly almost £1000 in debt. I was charged almost £1500 for gas usage over a year despite being a single man in a flat. In addition, the never kept records of calls. They sent me threatening emails and letters, even while there was a legitimate review going on of my account. Their internal departments clearly never communicated. This company is a nightmare. Avoid them like the plague!!!”
“Customer service is non existant. I have been trying to submit a meter reading for over a week as I've been in the property for 3 months. Online doesn't work, over the phone I enter the reading and it tells me it's more than they had expected (I haven't even turned on the gas boiler yet at the mains as water is heated electrically!) so it won't let me submit it. I then go through to speak to someone who puts me on hold each time for 1 hour to and hour and half for them to come back on and say no one is answering at the department I need. Utter joke.”
“I've been overcharged and nobody can help!!
I was billed £600 for one month of gas and electricity which is usually no more than £200. Raised the query and nobody can help you or get back to you.
Then I discovered that more money was taken from my direct debit than what's shown on my online OVO statements account. No help here either.
Some people at the customer service are rude and unhelpful and the ones that try to help can't do anything as they don't have authority to do it.
Incredibly frustrating wasting hours and hours on the phone and nobody helps you. A nightmare it has been.
Stay away!!”
“Ovo used to be a brilliant comapny for service, but in the past 2 years this has been in a state of collapse. I have been sent numerous reminders, including incorrect information, wrong telephone numbers for contact and just been through 3 diffenrent departments, none of which seemed to be able to sort anything out. I wonder if Ovo's knowledge of my account, apparently non-existent repreents their knowledge of all their customers. If so I would worry for them.”
“Do not touch there people with a barge pool. They are dreadfull
Sending so called engineers to fit smart meters. They were total idiots
Took 3 hours to start my boiler”
“I have been with OVO for 8 years. and have never had reason to complain. Yesterday I emailed them and 10 minutes YES 10 minutes later they were on the phone to me. I was just asking about when they would be starting the Warm Home discount this year.”
“I had my flat rented. The tenants left. I tried to re-set up an account an give the final readings as starting point for my account. Twice I tried to set up an account, and twice failed. But they keep saying I’m liable for the energy used. They have refused to set up an account to take the readings. I suspect tenants didn’t pay and OVO expect that I pay the bill, what is illegal. I wouldn’t recommend OVO to anyone, particularly to landlords.”
“Terrible Company. They get in touch with you and say if you are an SSE customer that they have taken over from them. They then change your tariffs which are more expensive than what you are paying for now. If you want to change supplier they charge you an additional exit fee. I wouldn’t recommend this company”
“They are helping me switch, without having to go through all the paper. My daughter is helping me using emails. Happy so far, my daughter recommended them, she's been with them now for about 10 years.”
“One star is too many. Ovo customer service is non existent, staff tell lies and ignore emails. I wrote on more than one occasion to the CEO and my letters were intercepted and ignored, which is an offence to tamper with mail addressed to another. They claim they do not have a legal department. It seems they employ useless unemployable people and they have no clue what they are doing. I left them in January and they continued to take my money, so I ended up paying two suppliers. They got annoyed when I branded them thieves and I pointed out that I had left them. I was advised to call Bristol Police and have them pay Ovo and visit and press charges against them for theft. The Ombudsman is a waste of time and Ofgem turn a blind eye to the crimes of Ovo, a company that should NOT have been regulated. The CEO of Ovo has set up a new airline company - Vertical Aerospace Ltd and one would think he'd sort out the carnage caused by his evil clueless staff at Ovo before creating another monster. Ovo and the Ombudsman regard Ovo customers as a nuisance. They forget we pay for this shoddy service and many of us have better things to do than be lied to, have cash stolen and fight with idiots. AVOID OVO!!!!”
“You may get the right plan - but they will inflate prices when it ends without calling to discuss a new one...they will carry on taking more than you owe them from your account even when your balance is in credit - they will block transfers to other suppliers.....beware.”
“This is really a corrupt organisation. I move properties and switched my energy provider to Bulb, also s terrible company.
I went through the whole process in March 2021: I check my bank statements July 2021 and realised they had continued to bill me.
Customer service wouldn't acknowledge the issue and hung up on me, said it was Bulbs fault.”
“Avoid this company like the plague. I have been deliberately mislead over my legal right to settle my bill at the end of the year. OVO tell customers they must accept massive direct debit hikes with deceptive language when I believe they cannot force a customer into this if they contact them in advance and deny permission. I was bullied aggressively, threatened and falsely accused of bullying while being bullied! I was treated like trash. OVO is an utter disgrace.”
