“Hello, if you think to go for this company please don't I m telling you from experience I had way to many bad things happening in so sort time they should not be on the market. They are just stealing money from us and making delusional excuses! THE WORSE BILLING COMPANY EVER!STAY AWAY FROM THEM”
“2.5 weeks ago my gas pay as you go top up card stopped working so I rang them up. I was given a code to get a replacement from our local coop but they don't have them. I rang them back & was told they would post a card out to me & I would receive it by a week last Tues but it didn't come! I rang them back last weekend to be told they would post another one out but I still haven't received that one either ....my £70 credit is now down to a few pounds & will run out in the next few hours!... I rang them back today to be told they would post another one out which I replied there's no point cos I haven't received 2 so what's the chances of me receiving the 3rd & I need gas TODAY So they have agreed to send out an engineer, but ONLY when I have ran out of gas completely & her advice was for me to purposely let the remaining gas out of the pipe (not sure what she meant by that) but NOT good advice, so I am now currently sat here waiting for my gas to run out before I can get assistance, its minus 1 temperatures & I am too scared to cook tea just incase it cuts out before it's cooked ..absolutely shambolic service & company I will be changing ASAP”
“Worst company ever
Customer services are a joke and complaints department even worse. They have issued me debt of over £1000 for an address that I have never occupied or owned. They refuse to remove me as the responsible for the debt after proving I never had a contract with them or SSE.
Be aware of their bully tactics and delay of things. Communication is very poor and get passed around to everyone to deal with. There is no point of contact.
This has been going on since October nearly 5 months”
“This company is horrible. I moved out of my property more than 2 months ago and paid my final bill. I received an email that says you paid final bill. But still evey few days I receive sms that I owe to Ovo energy. Eveytime I contact them I notice they are giving me bills for periods weeks after I moved out of the property. They say they will sort it out and they send me payment reminders again. Is there any way that a group of customers can sue this company?”
“charged for late payments based on false information.
I told the person I was speaking to on the phone and they went off to discuss the account with a supervisor, came back and dismissed by appeal and would not allowed me to speak directly to the supervisor.
pointed out that when in credit I did not charge OVO interest.
incompetent and nasty organisation.
gave 1 star because no stars was not an option.”
“Ovo have done nothing but make my life a misery. I asked them to switch a pay as you go tariff to a new address and they totally messed it up, ended up switching my landlords building supply ?! After nearly two full afternoons on the phone to their less than reputable customer service lines I wasn’t switched over but I was told “to call the current supplier at the address” by this time I just gave a different company a call and went with whatever pay as you go tariff to get on supply. Cue several days later and I was charged £58 on direct debit for NOTHING, after loads more phone calls to try and get my money back I was asked to be removed from any databases, contact lists to which a customer service representative supposedly sorted out, I am still trying to leave this skip fire of a company STILL and they are not letting me saying I now have to contact my current supplier to liaise with them. I never want to deal with this company and it’s culture again, there’s something really off about all of it, about how people at OVO conduct business, it’s shameful, they are corner cutters, little sharks that nibble at your heels and at the end of everything they are dishonest, they don’t do things right.
I don’t know how this has gone so wrong but I will be posting as many reviews as I can to make people aware of this terrible company.”
“A most disgusting, shambolic, ignorant, incompetent and abhorrent utility supplier that is seriously unfit for purpose by a mile. I am nearly 78, this imbecilic company has aggravated my poor health. I have now written 14 recorded delivery letters to the Managing Director without a single reply. DON’T USE OVO FOR ANY SUPPLY, THEY WILL MAKE YOU ILL.”
“Liars, uselss.
Took 6 months, me calling each month, asking for direct debit to be setup up, they couldn't do it. Each time promising it was done. I then got a call for overdue money...
When it was finally setup, it wasn't consistent (bill said money would be removed on a different date than it actually was). They also missed a month of payment. When I tried to tell them the issue, they kept gaslighting me by telling me it was working, when I sent picture proof it wasn't, they stopped responding.
Liars, scammers, DO NOT USE OVO”
“WARM HOME DISCOUNT NOT RECEIVED BY DUE DATE OF NOVEMBER 19th ‘23..CALLED OVO ON SEPARATE OCCASIONS. TOTALLY USELESS. DIFFERENT REASONS WHY I HAVE NOT RECEIVED THE £150 ON A PAY AS YOU GO METER. THERE ARE OTHER MATTERS THAT NEED TO BE DEALT WITH ALSO. TIME FOR THE ‘ENERGY OMBUDSMAN’ OR A SOLICITOR…TOTALLY STRESSED MAKING ME ILL. OVO WILL PAY OUT WHAT THEY OWE ME, £150 PUT ON PAY AS YOU GO METER. OR A CHEQUE WITHIN 14 DAYS. I HAVE PUT YOU ON NOTICE VIA PHONE PLUS THIS REVIEW. AS FOR A REPLY FROM OVO, THEY ARE STANDARD REPLIES. I HAVE RECEIVED NO EMAIL FROM OVO ‘REQUESTING FURTHER INFORMATION’ RE: A RECENT REVIEW..DO NOT SEND YOUR STANDARD REPLY TO THIS REVIEW..IT WILL NOT KEEP ME WARM. JUST DO YOUR JOB…
IF YOU LEAVE YOUR ICE CREAM IN THE SUN LONG ENOUGH IT ‘WILL’ MELT.”
“Ovol are bloodsuckers made a agreement too pay £80more then my monthly usage which was £190 as they claimed before winter my usage will go up so therefore my estimate is not my average monthly usage then once
Agreed I went on holiday for a month all electricity was left without usage in that time.
when I arrived back I was hit with a bill three times are agreed amount £720 which was taken from my bank account stating we used much more electricity that month when we spoke too them was a very nasty costumer support agent being very condescending and sarcasitc calling me a liar for not using any gas or electric that month and pulling dates out his ass as far back as a year that made no sense as it’s direct debit therefore how could they back date money owed after the phone call
we already had the website open with are usage all the number 10 min after he call all the numbers started changing from back as far as a year so my usage for amounts like 130-160 changed too 200-300+ which was suspicious too say the least ovol have made my life so hard finically.
I’ve changed too octopus few days ago”
“shocking company £700 gas bill in a month for a one bedroom flat complained twice and no one called me have had harassing calls everyday tried to double my direct debit. THIS COMPANY NEEDS LEGAL ACTION TAKEN ON IT.”
“Horrendous company… avoid ! Untrained, inexperienced staff, no one knows how to fix any problems or mistakes they have made. British Gas are even worse…. Once my issues are sorted I’m switching to Octopus, who I’ve heard good things about.”
“Awful service ,would not listen to me when I was trying to sort out my parents account ,just told us the same thing as 2 weeks again and apparently there isn't a duty manager on duty any time of day ,I contact them , awful way to treat elderly customers.”
“Avoid Ovo like the plague! I have had nothing but trouble from them, & plan to move to another supplier as soon as possible, but they are using delaying tactics on my billing to even make that difficult!
They failed to charge me for gas consumption for a year, until i queried it... then suddenly hit me with a bill for over £600, which as a 71 year old pensioner, I will really struggle to pay. The gas consumption side of my smart meter stopped working, but as I'd recently installed solar, & had a woodburner.. I, in my naivity, & also as well recently processing the death of my mother, assumed that was because my consumption was negligible. After hours spent waiting on the phone to eventually get through to agents in S Africa, who, though helpful within the limitations imposed on them by this unscrupulous company, have indiginous African/S African accents & are very difficult to understand, so communication is very difficult, one wonders if this is intentional. Their email complaints system is equally opaque. It's virtually impossible to get any response at all. However, after my last negative Trustpilot review, I did eventually get a phone reply by a British customer agent who offered me a paultry £50 compensation for all my worry & inconvenience, plus waiving of their £75 per energy supply exit fee (£150 total) when I moved to another supplier. I had requested a postal final bill, but after a month, that hasn't arrived. I looked on their app, & they have added the 2 exit fees, so I was lied to. Why should I trust the reading & charging from an App & system that didn't even realise it wasn't charging me for my gas consumption! They are obviously delaying my postal bill with the full & comprehensive details to be charged, of their own mixup... to scupper my switching to a better supplier. This must essentially be business malpractice. I am investigating going to the Ombudsman... but I believe there is a huge queue. This Company should not be trading!”
“If I could give this company 0 stars then I would!
We bought our house and there were a lot of bills in the post box as the house had been vacant for nearly a year. I called ovo to let them know that we had bought the house and that the bills were nothing to do with us which I was told would be no problem, I gave them metre readings etc. I then received more bills in the post a few weeks later so phoned again to explain the situation. This then happened again, but this time it had my husbands name on it! I called them again to explain and also find out how they had got my husbands name, I was told it was a third party that had set the account up with his name and possibly through the estate agents. The man was helpful and helped me sort the account out by cancelling it, he also explained that as there had been a debt against the house that when we tried to switch our previous supplier over from the old house to the new, it hadn’t worked so we had been supplied our energy by ovo and had to pay that bill. I paid up the bill from the day we moved in to the current time and then set about switching to the other supplier. I also set up 2 separate complaints and then got a call from the complaints team to say everything was sorted. I thought everything had been dealt with until I received another bill in the post with what looked like half of the original amount, no explanation? I have now just had a bailiff at my door. Luckily, I kept all of the complaint information, had photos of all of my metre readings which were dated, all of my house owner documents etc to prove that we didn’t owe any money.
I cannot believe the amount of stress this awful company has caused us in a time which should have been exciting!
If you’re thinking about going to this supplier, DONT! They clearly don’t listen and it looks as if I’m not the only one that’s had issues with them. Good riddance, OVO!”
“We have been with sse and then it changed to ovo we paid our bills every month by direct debit. We live in a 2 bed flat council property and this January 2024 they said there is an outstanding balance of £2725. They said we have used more than what they charged. If I total all the monthly payments made plus this outstanding balance the total for the year is £3661 how could they have charged me £3661 for a year when it's a 2 bed flat and 3 kids are under 5. Will Be leaving as soon as debt is paid off.”
“Ovo have been ripping us off for 14 months we have paid 40 to 60 pounds for electricity every 3 to 4 days. We have went to citizens advice for help to no avail the ombudsman also have not been able to force them to help either .we actually had to seek out another property to rid us of this and after signing for the keys a week ago we still can't get our gas supply on as it's been capped and the meter has debt from a previous tenant. Ovo has sent codes to clear the debt that do not work and also gave us false information regularly I've taken days off work to fix this and it's still not resolved I would not ever go with this company again and would recommend avoiding at all cost they will open lie to you over the phone just to be rid of you”
“They are nothing but a bunch of liars and conmen. Their sister company boost is an absolute joke. They don't do anything but lie since Nov I've rang them probably 50 times and every time I'm told something different. Their customer service is an absolute joke”
“Lies, deceit and dishonesty.
Casual regard for customer confidentiality, content to share customer personal information on their social media site. BEWARE.”
