“Nearly all day on phone trying to get through and when I did what a waste of time like many people not happy ee was ok but ovo said got to pay every month instead of 3months will not change they just don't care”
“ovo closed my account and refunded my direct debit payment for no apparent reason. I rang their support centre three times only to be told a load of lies each time.
I got a letter from ovo today addressed to the occupier, but with a different account number to mine.
They were asking me to send them pictures of my meters so they could tell if they had the right meter readings.
It had to be for me as the last tenant was with Scottish Power. The trouble is the email address they give me to send them the pictures does not work and has not worked for a while.
How are these people in business. Stay well clear of ovo.”
“You are treating your customers with contempt. After moving out in June 2022, a full refund of the credit has not been paid back. I am still owed over £50
If you are reading this DO NOT SIGN UP with OVO”
“Spent 3 phone calls with 3 different phone operators to explain a mistake they had made with Bill.....one of which (Demi) agreed with myself it was obvious a mistake by themselves had been made and was putting the fault forward to billing.......since then had a meter reading sent back to me which I doubt I would ever get to in my life.......however I felt it appropriate now to pass on my complaint to the ombudsman. I have all relevant bills and bank statements to correspond, I look forward to my day in court with expenses paid of course..........a close family member experiences similar issue.....how many people are they trying it on with?!?!”
“I was with SSE for many years paying quarterly when bill sent for Gas and Electricity used, now being given joined up amount and no paper bill instead sent an or else email asking for immediate payment so when I phoned asking why when I pay every 3 months only to be informed I now have to pay every month, this situation were not informed seem to make rules you as you go along. I am old and going blind and wife cannot use the computer. So it looks as if will need to change suppliers especially as my Bank stopped a payment last time as they did not know who OVO were. Very wary as when being addressed the person answering for OVO calls me Mr.Kevin not my surname which rings alarm bells.”
“Its like trying to get water out of a stone, to simply get my energy accounts closed & over £500 I am owed refunded. SSE and OVO need to get themselves sorted out & work out which is responsible for what. Even the SSE customer service person was on hold over an hour to OVO, to talk to them about my account! (and still isn't through to them). Have tried phoning, emailing & online but got nowhere”
“Customer service is disgusting, they do not know what they are doing. Iv called in 12 times in one week, kept being passed around and 6 times call was cut. Quite worrying to be honest. Wrong information given each time. If possible avoid ovo.”
“OVO is a dishonest corrupt company with very dubious marketing practices.
So l accidentally pressed the fix now button regarding a 2 year fixed deal. I assumed it would give me more information about the deal. No it tied me straight into a 2 year deal which was very expensive.
I rang up the next day she after numerous calls managed to cancel the fixed deal.
I then discovered that OVO had charged me £120 for cancelling the fixed deal !.!
Their web site clearly states that you can cancel any fixed deal in the first 14 days without any cancellation fees !!
I was charged £120 after cancelling the deal within 14 hours !!
OVO as you would expect have promised to refund the money. Obviously l am still waiting for the money that they unlawfully took from me in total contravention of their own policy.
I hate this company and am going to another provider as soon as I get my refund”
“The same thing as happened to many others here, I was switched from Swalec to Ovo and the next thing I know they automatically increase my direct debit from £90 to £335 per month because they ‘estimate’ I am £1,600 in debt.
They won’t accept my true meter readings as they are lower than their estimates! As others have noted their customer service is essentially people answering phones completely divorced from the rest of the organisation - they have no information and you can’t be put through to a manager or another department. I have included an email from their customer service department to illustrate.
I have been told they would have to raise an investigation into my meter readings but the lady told me she couldn’t tell me how long it would take to recalculate my bill ‘or she would get into trouble’ leaving them taking £335 out of my bank account for the foreseeable future.
This feels illegal - I am in touch with citizens advice as their billing would make me homeless”
“Terrible company, not my choice to change either we went from the very well run SWALEC to bunch of incompetent idiots!!
My bill was over estimated - so I gave them the correct reading- no new bill arrived, I phoned them 4 times for my bill - then when it turned up it was HIGHER than the original bill which was overestimated, I phone and got cut off 3 times- so in the end I decided to pay the higher bill - so phoned the automated pay line only to be told my balance was HIGHER again ,
I hope this isn’t going to continue, what a farce .
I’m sure my 3 year old granddaughter run the company better. !!!”
“Ovo took over my SSE account. I used to pay quarterly. Now I get two bills a month one from my reading and then they send me another bill for a few more pounds. Why? I have never been notified of a change to my terms and conditions and despite having a good education I cannot make head or tail of their requests for payment twice monthly. I need to move to another supplier that treats me with more respect. Ovo may as well be highwaymen as I have no idea how their billing system operates and I suspect this is a method of persuading people to agree to a direct debit through fear.”
“Be careful, OVO have increased direct debits without foundation which OVO have agreed that this was done in error. My monthly usage is less than my previous direct debit but still increased it to over £1,500 per month. OVO appear to be thiefs and happily admitting this.”
“Solar Feed in Tariff - Do not use OVO Energy
If I could give 0 stars I would. Do not use this company for Solar Feed in Tariff, there customer service is absolutely appalling. The only way to contact them is via email and although the autoresponder that you sometimes get say they will respond within 5 working day, this isn't case - it is more like 4 - 8weeks. I have been trying to switch since mid July and have had no response, even when I send in a formal complaint - do not use.”
“I was switched with being notified by see. It said nothing will change, yes it did. I went from a bill every two months to every month. Gave see my reading but ovo decided they were not correct and billed me on estimate. However the worst they keep sending demands and statement but I haven’t received an actual bill showing what I am paying for, despite many phone calls to both ovo and sae. Not paying till I get a bill with readings on it.”
“Bloody hell. Here's me thinking it was just my 86 year old mother being treated so badly by this incompetent company. We've had 5 months of corrospondances i.e e mails meter readings/ photos etc regarding errors in her account when she migrated from SSE to Ovo. On May 7th they acknowledged the fault was theirs and it would be corrected within 12 weeks. Low and behold 12 weeks later we get an e mail from a different person to say theres no error!!!!. We're banging our heads against the wall with this lot. As I said my mother is 86 ,never been in debt in her life and its causing her no end of anxiety. Im sure this company's policy is to grind people into submission in order to pay .!!”
“Moved from SSE where the service was impeccable and have had nothing but let downs since. I have been waiting months waiting for a response to a query regarding a mysterious £500 ‘adjustment charge’ that was added to my account in May 2021 following my move into a new property. Ovo informed me that they had passed the query to SSE to look into but never responded with an update. When I chased this week I was simply told that I had to speak with SSE and apologies for the confusion - there was no response regarding the charges whatsoever. Ovo increased my direct debit to cover the mystery charges and I am concerned that I will not be refunded the amount. Aside from this instance I have found their website impossible to use, in particular the Moving Out function which sends you in a circular loop with no details as to how to inform Ovo of a move. In the end I simply emailed them. I will never use Ovo again.”
“OVO- Terrible company and shocking customer service !
Account moved from SSE to OVO. Service has been shocking since the move. Bill comes in with an unexplained balance adjustment ( is this legal to do without full explanation to the customer) for £900+ - no accompanying rationale etc just tacked into monthly bill. In addition Meter reading estimated incorrectly at 10,000 units too high. Account thus now in deficit. Called many times ( always on hold for 25-40mins), hung up on twice and no resolution despite 3 people saying they would fix it. Emailed numerous times with pictures of the correct reading, meter pictures etc and asked them to correct it - nothing done. They then crank up my direct debit by an extra £250. To sum up error on their part, called and emailed over and over agin and no resolution in sight. Customer service is absolutely shocking and this aggressive balance adjustment and large debit debit increase isn't treating customers fairly. Shocking company avoid avoid avoid!”
“Ovo sets unrealistic quotes to con you into taking out a contract with them. My contract estimated that in a 3 bedroom house with 2, people that i would be using 2.3 khw of electricity a day.
Despite not watching TV, using lights, heating, avoiding showering and using family's washing machines, etc, it is still impossible to meet this ridiculously low estimate.
Therefore I have been conned into taking out a contract that is actually impossible to meet. So Ovo just continuously hikes up my direct debit.
Absolute con.”
