“The representative lied about warranty coverage, monthly pricing, false advertising. There comprise was a month free coverage. A month free coverage does not negate the lack of coverage for and extended warranty.
The company is a scam operation that does not provide any services other than taking your money. Please return my money and make me happy.”
“Ox Car Care is easy to work with... I switched over to them because they provide free oil changes. Just hand your Ox card to your car service people & you don't have to worry about anything else.”
“Nolan C. is simply great. He took so much time and rally put my
mind at ease helping me to be able to get my refund for my oil change and tire rotation. My dealership didn't know how to bill Ox Car Care direct. Nolan took charge and has walked me through each and every step. You can't go wrong with Nolan handling your account. Thank you!”
“Policy handles all of my issues with my car , knowing they have me covered is such a relief. Call wait time could be more improved though because it is pretty busy. But they have already covered 3 of my repairs and saved me almost $2000 , awesome warranty”
“Well this company is a joke. First off they said that the company that I go thru doesn't pay claims...😆 That's calling the kettle black, pushy sells person too. LIES!!!”
“I called in for a claim due to maintenance and Nolan explained to me how it works for my claim to be take care of . He was great and really thorough! I’m so grateful to have a policy with this company & it really gives me a piece of mind knowing I’m covered for any future breakdowns/repairs .”
“I would never, ever, buy anything from a company that begins their pitch with a lie. In this case they said that they were responding to my request for a quote. None of my vehicles would every be sold a warranty because of their age and I certainly did request a quote.”
“It was a wonderful experience for me to see that Ox Car Care really cares about their customers. I told them I couldn't pay my bill and they went above and beyond to make sure I was able to afford my plan.”
“Actually, I should give this company a 5 for tenacity. I bought this 5 year gilt-edged warranty. last night. This morning I awoke with buyer's remorse, realizing that I could afford to spend this money right now. I called their 24 hour service and God help me, I've never been exposed to such high-powered efforts to stop me from doing this. They very cleverly tell you when you
call the number you've been given, that someone from that department will have to call you back. By 2 PM, still no call, so I call them back and ask them for the cancellation dept. After they put you on hold for some time, you get the most persistent keep you at all cost, sales person you'll ever encounter. Boy, she can sell. I wound up losing my temper and shouting (perhaps because I seemed to be dealing with a deaf person). I am now told that they are cancelling me but it will take 5 to 7 business days to get my refund.. I hope this is true! I am not here to say their warranty is either good or bad. Have no way of knowing. However, I will say, their sales people are formidable.”
“This is my third extended warranty policy, but first time with Ox. It went about as well as I (optimistically) expected. definitely not the easiest thing to get your claim paid, but at least they did pay it, cant say the same for the first warranty company i had and the second one was more expensive for same level coverage.”
“Got the policy in June of 2020. They asked for an estimated mileage. Told them and called back with the exact mileage about 3 days later. Now of January 2021 they said that I never gave them the mileage and I’d have to wait 1000 miles before I can get any service for them to pay. Canceled the policy right there and then when I provided paperwork proving my mileage in July of 2020 was close to the mileage I gave them in June 2020.”
“The don’t stand up to their contracts only refund money and cancel policies, read deep in the reviews, rarely pays out on claims! I’ve gave them everything they asked for even every oil change done on vehicle 29+ over 5 years worth and parts receipts I even have the voice recordings, been without my vehicle for month +, running around and submitted everything they ask for everything it’s always something different, I have it I’m a car guy!”
