“I left my suitcase on the 465 bus. My name and number were on the suitcase. The driver phoned me and arranged to meet at a bus stop so I could pick it up. What a star!”
“I am writing regarding the 26th of May 2024. There is a cycle event on this day. Many road closed. Some roads are closed from 4 am. We use to go to work by our own vehicle on Sunday. But this time we decided to use train. Unfortunately Tower bridge station was close and not saying anything when we check online. Also limited service Aulgate station. When some roads close for any events, our underground service need to be fully functional. But they are also sleeping like our Mayor. Towerbridge station always closed at weekends lack of staff. It is not our problem. This jokers even did not update it. When we check TFL website to use train it is showing use Towerbridge station. We got many experience about it they simply saying short of staff. Shame on while TFL and Mayor. Ticket charging is very expensive comparing other countries. Service is poor like third world countries.
Arranging cycle event in city of London and asking drivers to use public transport but they are closed and slow moving also part close and some of the station are closed without inform.
Shame shame shame……..”
“I am alerting any previous and potential clients of this business to the fact that this website is a complete fraud. One star, even, is too many.They will pilfer your money. After informing S I M O N C H. C O M about the fraudulent website, I got my money refunded.”
“The worse transport ever , there's always issues with trains and buses , they say that in between an hour we pay the same amount which is £1.75 but if there's an accident and the driver takes a different route and you don't manage to take the next bus on time you end up paying more than you supposed to and no one can really do anything, they stopped giving tickets in case there's an issue with buses which is really unfair on customers, TFL is a disaster I'm so tired of their bad service.”
“Got on the bus U2 DE1154 today 1st of April 2024 at around 8:15 am to Uxbridge the driver who drove the bus is a very lovely man. Good with his job. I was very happy I rode with him, I can't remember his name, but I give him a 5 star. He is one of the drivers TFL needs.”
“Waste of money time and a big time Inconvenience. Used the app to top up and my oyster was not credited. It’s says upto 30 mins and it’s been over two hours. I now had to borrow money to travel like I just didn’t top up over £50. Not to mention the uses lady at Stratford station with her rubbish customer service, no eye contact just pure attitude.”
“I live in north wembley an year ago. Bakerloo line Service during the day is so slow, lot's of cancellations in the last minute before departing. After midnight it is almost impossible to get home. Bus N18 does not work properly. This is a shame compare to the money I pay monthly. Very disappointed every day. I would give 0, unfortunately the lowest rate can be given is 1.”
“Got an over 60 Oyster card Free travel exp Jan 2030 for a £20.00 fee, however this got cancelled after a year as it was renewed for a fee of £10.00 which was notified by Email from TFL, missed the Email and no other form of communication either by text or letter was attempted by TFL, a new application has to be made for a new £20.00 fee although the Oyster card has an Exp of Jan 2030, why do that, there is nothing on the back of the card to say that the card should be renewed for the fee of £10.00, very disappointing as I was new to this Oyster free travel after years of paying to travel on TFL, the card is misleading by issuing it with an Expiry date of 10 years but cancelled after a year for not renewing and paying the fee to prove you are who you are, it's poor service, very disappointing, no second chance.”
“If you ignore them, you will be doing yourself a favor. These services are just not acceptable at all. They seek explanations for stealing your money. These businesses must do far more when it comes to consumer happiness. I was later banned when I complained. I brought up all of this with C o n c e p t s t r d, and they handled everything quite smoothly, returning all of my money and profit within a few days. Help me thank C o n c e p t s t r d for there Quick Response, You can give them tryer.”
“Terrible over the phone experience today , got shouted at by tfl advisor for a simple enquiry . Then he hanged up . Left feeling upset distressed and stressed . Tfl investigate my complaints asap.”
“Complete utter rip off, typical in a English robbing country, run by incompetent rip off Conservative Government, with its joke of a useless Prime Minister, robbing people during Christmas, just to visit the capital, joke of country”
“Company is an absolute joke! I give 0 stars. You increase the prices of a bus fare and cannot even send the buses on the allocated time plus there is constantly traffic so what are we paying for?? To be late, to freeze because of delays??
Before leaving my house I check the time of the bus so I limit how long I stay outside due to raynauds. It said 3 minutes. I am in the freezing cold and pouring rain for 15 minutes!! In pain not being able to feel my feet for a bus that said 3 minutes. Because of this I was not able to get to my class. Thanks a lot tfl!!!!”
“Went to the city for an afternoon tea as it was booked few weeks ago. Not knowing it was going to be 32 degrees big mistake. On the way back I was at Tottenham Court Road Underground Station and felt really ill and sick as the heat wave really got to me. A lovely gentleman called Carlinton help me and escorted me to the toilets. He was really kind helpful and smiled all the way through. He was a real gem. Thank you”
“Purchased four visitor cards with the understanding that we could refund unused balances. We opted for black cabs the whole time so I had $200 in unused cards. I started the refund process with them on June 21, 2023. Four months and several emails later, I still have no refund. Last month, I received an email that they had cancelled the cards to issue me a refund, but that I would have to wait 30 days for an email with account details for hsbc.com to register and collect my funds. A month after that and 2 emails and a phone call later...nothing. I am told to keep emailing. This site is an absolute scam and the government should be ashamed.”
“Tony Alcarria at the Victoria Station was perfectly kind and helpful in tracking down the location of my backpack which contained passports for all travelers in our group along with a suite of expensive electronics. I had left it on a train earlier in the day while carrying a baby and lots of airport luggage. I recognized right after and another friendly agent Sonny attempted to catch it but was unable. Turned out it had gone to the end of the line and been collected by a conductor. It was a very happy train ride to pick it up.”
