“Mi pedido lleva mas de 15 días de retraso y les he escrito ya 5 correos electrónicos diciendo que lo necesito de urgencia ya que me voy de vacaciones ya y necesito lo que he pedido, la respuesta ha sido 5 veces la misma: ha habido un problema, le llegará pronto. Jamás escribo reseñas y menos negativas, pero esto es ridiculo y frustrado!!! 0 soluciones. 0 información!!!! Después de esas reclamaciones finalmente conseguí un número al que llamar. Después de 4 intentos diciendo que no quedaban agentes libres y que les escribiese un correo, conseguí hablar con uno. Si respuesta, la misma, ha habido un problema y no le puedo dar más información. Después de insistir, nos prometió que al día siguiente recibiríamos nuestro pedido. ¡MENTIRA!!!!! De verdad que hubiera preferido que cancelaran el pedido y punto. Sin duda la pero experiencia que he tenido jamás. Obviamente puedo entender que se comentan errores, pero no que nadie te de una respuesta, Una fecha, una solución!!!!”
“Lowering the standard of logistics in Spain. The carrier contacted me by WhatsApp in an unprofessional manner, using an informal tone and telling me in capital letters not to call him and to share my location. Furthermore, instead of delivering the order to my home, as I had paid for, he left it at a bar and told me to go pick it up. Unbelievable.”
“I was supposed to receive my package yesterday and they lied about it sending an email that it was not possible to delivery it as nobody was at home!!! I’ve been at home the hole day! I can see from the previous comments that they are no reliable at all!”
“They lie about the estimated date, the delivery date, they lie that they tried to delivery your things. They also lie that the package was damaged and can’t delivery it to you, they steal your stuff, and you need to order everything once again or request refund directly from the store you bought because they just don’t care. This happened to me 7 times. And this very day is happening again. I really hope that this company bankrupt asap.
I sent so many emails and complaints, but they just said “im sorry the inconvenience caused” or they don’t even reply.
Because of PAACK I’ll stop buying online the trauma that I am always losing stuff that I spend hours choosing.”
“always wrong ! The only company do not use maps - because never find my adress and poor company do not have a phones to call so I can meet or explain how to find a destination ... how they still exist???”
“2 packages stolen. Claims to deliver to guardian of the building when they are not working. Scam company and seems like nobody has ever good experience not sure why Amazon is using them. Considering not shopping with Amazon because of this anymore”
“Unbelievable. Worst service I ever saw !
No customer service, nothing !
They say that they try to deliver my parcel twice, and I was at home both dates and time. They provide me with some fake pictures wich prove to be false, that's not my house.
Avoid !!!!!!”
“They called me and said they'll be there in 1 minute to deliver my Amazon package, I was downstairs in 30 seconds and waited for 5 minutes, only to receive an e-mail saying that I was not reachable.
Don't use this company for Last Mile Delivery. It may be cheap, but its definitely going to be more expensive in the end.”
“They ¨attempted¨ a delivery on a Saturday night at 2225 hrs.
1. I don´t believe them.
2. That is a totally ridiculous time and day combination.
Amazon find someone else.”
“First, it says out for Delivery and then it says not been received by courier.
Two days late so far, can’t even find out where it is.
Looks like another delivery company who can’t be bothered to deliver and keep sending the item back”
“Paack courier company with absolutely non-existent professionalism.
Summary of my order nº 600378801in April 2024:
a/ Paack changes the shipping address of my product in its database. Consequently, they tried to send my product to a wrong address
b/ they did not contact me to correct the address when they were unable to deliver the product
c/ they did not allow me to correct the wrong address despite having called them several times
d/ they require my supplier to send them an email with my correct address (which they already had. They mixes it up with the one of another client!)
e/ when the supplier sends again my correct address they indicate that they can no longer change it because they have resent the product to the supplier and the only solution is that the supplier send it again.
I think there are only two possible explanations for Paack's poor courier service:
a/ Paack is absolutely unprofessional in managing its database, mixing customer addresses? or...
b/ Scamming, Paack trying to charge twice the courier service, by indicating that the only solution is to send the product again? (in my case it was a shipment from the US and consequently with very expensive courier service)”
“It astonishes me that Amazon trust Paack to be their delivery partner even after so many negative reviews, I placed an order on Amazon and the package did not arrive and when querying with Paack, they sent a delivery note with a fake signature.
See the image with a line for a signature. Amazon, please don't use paack as you are doing a disservice to your sellers if customers are not receiving their order.”
“Recently i ordered something that cost $$ on Amazon. i choose fast delivery and hoping to get the item as soon as possible. Then, they claimed that they have the wrong adresse and accused me for doing that (i checked the adresse that i gave in Amazon and it's the right one). Then, ended up they sent me the wrong parcel. I have to contact with Amazon to track the lost parcel. This is my first time experience with them and my first worst experience in online shopping. The worst ever, Amazon should never consider them as the transporter.”
“First time I've dealt with them and I hope it's the last too! Order placed on Aliexpress on 12/04, cleared through customs and entrusted to paack on 25/04. Since then I have been waiting for the package to be delivered. Countless emails they respond to with "we're sorry, we're taking care of it" and I'm pretty sure they'll respond to this review the exact same way. If you need to ship, DO NOT RELY ON THEM. If you have to receive a package instead, PRAY.
After "only" 19 reminders via email, they thought well of marking the shipment as "delivered", without obviously there having been a real delivery... I have already issued a warning via certified e-mail and if I don't see my package , I will report everything to the local authorities.”
“Every time Paack are used for Amazon deliveries they say that the address cannot be found and will try again. Amazon, Correos and other companies find it but Paack can’t. I think it’s an excuse for them not to come to the Pueblo”
“Everything is wrong. Unprofessional, lying about delivery dates, constantly changing estimated delivery date and time, CLOSING THE CHAT WHILE NOT BEING ABLE TO ANSWER QUESTIONS, leaving formal email complaints answered either with generic template or unanswered, also lying about attempted deliveries, providing ZERO details about where the package is, avoiding information of the nature of 'logistical issues' - this company is one huge logistical issue and they should be defunded as soon as possible. Merchants like Amazon and Shein should stop using them, as it does damage their reputation as well, indirectly.
What's funnier is that on TrustPilot, they answer to each dissatisfied customer with the same, generic template.
Pathetic service, pathethic unprofessionalism, scammers and liers.”
“Unbelieveably atrocious. Two Amazon orders left at a petrol station 3 kms from my house. My address is clearly on the Amazon orders I have told Amazon.es they will
receive cancellations from me if, after ordering, they show Paack as the transporter. I am 88 and not driving
.”
“Servicio lamentable no me han entregado un paquete que compré en Privalia diciendo que sí lo habían entregado recogiendo una firma falsa y un DNI que no existe pongo correo a la empresa y lo único que me dice es que el paquete ha sido entregado y cierra el parte sin resolver nada esto me ha ocurrido ya en tres ocasiones”
