Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent 2 items back, both of which were damaged on delivery - quite clearly dropped! Both items were fully insured and I have been fighting to claim this money back for nearly a month now despite repeatedly providing the information they requested. They are now only offering us a refund for 1 of the 2 items (no surprise the cheaper of the two) and have only offered us half of the courier costs. Really unhappy and will be taking this to the small claims court if they refuse to give us our money back. Do not recommend and will not use this company again!”

Helpful Report

Posted 5 years ago

Good morning Caroline, Thank you for taking the time to leave us a review. I am sorry to hear about the damage on your parcels. I would like to look into this. Could you please email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“P2G were great - does what it says on the tin - customer service very good, answered all my questions. Has in house tracking so you don't have to go on 100 s websites to follow your parcel - all you need is the p2g number would recommend a++”

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Posted 5 years ago

“Amazing prices, great customer service! Would highly recommend!”

Helpful Report

Posted 5 years ago

“I booked a parcel to be sent to India via parcel2go and they used DPD as the courier. The parcel is now held at customs because it needs a VAT number adding and every day for the last 4 days I have spoken on the chat and they have forwarded the information to DPD. However DPD are taking absolutely no notice at all of the emails and it just sits there doing nothing. DPD will not deal with me, so I would never use a comparison company again to book my parcels as sadly they can't help when things go wrong, (and you can't do it because you went via them.) Its totally frustrating, not Parcel2go's fault its just that the courier companies don't co-operate with them”

Helpful Report

Posted 5 years ago

Good Morning Craig, Thank you for taking the time to leave us a review. I am extremely sorry to hear that the parcel is still being held at customs. I can confirm that we have forwarded the required documents to courier. If you would like further assistance regarding this order please email us at online@parcel2go.com with your P2G order number in the subject bar. Thank you for your patience and please accept our apologies for any inconvenience caused to you. Naseem Parcel2Go Customer Services

Posted 5 years ago

“I sent a parcel to my Mom in Germany with DPD. The booking was quick and easy, right after the payment I received a tracking number and was able to follow the parcel every step from the collection to the delivery and the courier got my Mom to sign for it. All you want from a parcel service :P”

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Posted 5 years ago

“Absolute clowns that have no idea what customer service is Booked a day off work and waited in all day for a wagon to pick up a pallet and nothing. They had my number but did not even ring me, just nothing. This is my first attempt at using them and had loads of business but will now be taking it elsewhere, useless jokers”

Helpful Report

Posted 5 years ago

Good Morning Paul, Thank you for taking the time to leave us a review. I am extremely sorry this has not been collected when scheduled. We would like to look into this for you and see what we can do to assist you in this matter. Please email us at palletways@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Do not use this company. I have been waiting a month for a box i sent from the UK to Ireland. It has items of value and items of sentimental value inside. For weeks the status read 'held in depot'. I was not contacted to say why the package was delayed or when/if I would get it. When I contacted parcel2go on their 'chat' section four days ago they assured me the package would be with me within 48 hours. I am still waiting to receive it. This is an appalling service.”

Helpful Report

Posted 5 years ago

Good Morning Niall Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Great company, competitively priced and can always reach them 24/7!”

Helpful Report

Posted 5 years ago

“TELEVISION TRANSFER FROM MY HOME IN AYRSHIRE TO MY DAUGHTER IN YORK PAID FOR TO ‘ PARCELGONE.CON’ ON 9/7/2019 PICKED UP BY HERMES ( SEE GOOGLE - “ MESSENGER OF THE GODS AND PATRON AND PROTECTOR OF THIEVES”) - NOW 19/8/2019 AND T.V. NEVER SEEN OR HEARD OF AGAIN. THEY ARE THE ULTIMATE UNTOUCHABLES. THEY ARE THE SCUM OF THE EARTH AND WILL END UP WHERE THEY BEGAN — IN THE GUTTER ! DON’T. WASTE TIME ATTEMPTING TO COMMUNICATE WITH THEM - YOU’LL BE BLOCKED AT EVERY TURN ‘ NO-REPLY EMAILS ‘ AND ZOMBIE LIVE-CHATTERS WHO WILL DO NOTHING, AS THEY HAVE BEEN INSTRUCTED. THE DIRECTORS AND I ARE ALL FIRST ORDER BASTARDS - IN MY CASE, AN ACCIDENT OF BIRTH - BUT WITH THEM, THEY ARE SELF-MADE MEN ! ROT IN HELL, THE LOT OF THEM.”

Helpful Report

Posted 5 years ago

“They lost my parcel. Do not use this delivery”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I am sorry to hear that you did not receive your parcel. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Useless service! I shipped the parcel 2nd of July now it`s 16th of August and after several chats and promises nobody contacted me. The parcel is still at Hermes depot and P2GO is doing nothing about this!”

Helpful Report

Posted 5 years ago

Good Morning Filip, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Damaged package with missing parts would not provide the insurance after submitting relevant documents”

Helpful Report

Posted 5 years ago

Good morning Ste, Thank you for taking the time to leave us a review. I am sorry to hear that your parcel is damaged and that there are parts missing. I would like to look into this. Could you please email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“No contact details, if chat service found lengthy process with no results. Just repeat info you provide!!!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. I am afraid we are an online based service only. We can only be contacted via Live Chat. However I would like to assist you with your query. Could please email us your query with your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I raised a claim for a damaged parcel having taken out additional insurance for over £35.00. I submitted all the information requested and received confirmation of the information recieved. I was informed they would submit an OFFER for my insurance claim and not just pay out the insurance. I am over 4 weeks into the claim and now cannot even get a reply. P2G61012661”

Helpful Report

Posted 5 years ago

Good Morning Keith, Thank you for taking the time to leave us a review. I have spoken to the claims team and they have advised that due to the high value of your claim they require approval by higher management and this is something that they cannot put a time limit on. Your claim is pending review and once they have an update they will contact you. We appreciate your patience and understanding. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Review Update. In spite of an, “Oh, we’re so sorry to hear about your parcel being lost response” from your customer service department, my parcel is still missing. Being very sorry that you’ve lost something isn’t good enough. Apparently, you handed it over to Landmark Global whose online reviews match or exceed your own horrid reviews for lost, damaged, missing, parcels.”

Helpful Report

Posted 5 years ago

Good Morning Julie Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with you P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“When our parcel did not arrive we found we could not get any meaningful explanation as they would only speak to sender. Apprently they did not deliver because we had "moved away" - we haven't and were in at the time they allegedly tried to deliver.”

Helpful Report

Posted 5 years ago

Good Morning Sam, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. We are limited in discussing order with anybody who is not the account holder. However I would like to look into this and see if we can assist you in this matter. Could you possibly email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“I would give a zero, but that apparently isn’t an option. We turned over a package of beloved souvenirs from Italy and Portugal in early June when we were in Edinburgh to be sent back to the US. Surprise, today, August 13 they have officially lost our package. Earlier, it was reported delivered, but no... chaos and more chaos with this company. We’d have been better off buying another suitcase and just carrying everything with us. Stay away from these ineffective, bumbling, goofs.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you. I am afraid I am limited in discussing the order on a public platform. Please email us at online@parcel2go.com with you P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“Great service and customer services always helpful! Thanks P2G”

Helpful Report

Posted 5 years ago

“Lost my parcel and would not compensate”

Helpful Report

Posted 5 years ago

Good Morning Dalia, Thank you for taking the time to leave us a review. I would like to look into this for you. Could you possible email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

“USE AT YOUR OWN RISK! Failed to deliver a 24 hour express delivery on time - even though I purchased additional "Delivery Guarantee" it arrived 3 days late. Now I have to pay to have the parcel returned as it missed the event it was required for. Customer is also left high and dry. P2G have refused to cover the cost of returning the item, but they have said they will refund my original postage cost (only because I had purchased the extra "Delivery Guarantee"). Parcel2Go are simply a broker / price comparison for other courier services and don't seem to have any leverage in actually ensuring these other services do what they promise (despite charging extra for "Delivery Guarantees"). Use P2G with caution or preferably don't use them at all! Next time I will go straight to a reputable courier. They have an online chat but no direct phone contact number. They told me that my parcel was late because Inpost had technical issues - Fine, but don't leave me out of pocket as the customer. I would expect them to cover the cost of making things right. I'm not at all impressed with Parcel2Go and have now deleted my account with them. Goodbye!”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. I apologise for the delay with this delivery. Although we strive to deliver all parcels on time, it is possible that due to circumstances a parcel may be delayed. It is indeed correct that your parcels are not delivered by Parcel2Go employees. Parcel2Go is a delivery comparison site, which means that our job is to provide customers with the opportunity to book with an existing courier for a cheaper price. We do not deliver your parcels ourselves, though we do communicate with the couriers that handle your items on your behalf. As you have opted for the delivery guarantee during booking and the parcel was not delivered on time you were untitled to a refund of the carriage cost. Unfortunately we do not reimburse additional costs. If you want to look into this further with us. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews