Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,207 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful company 24 hr delivery and the parcel wasn't even collected -- shower of shysters! AVOID!”

Helpful Report

Posted 1 year ago

“Failed to collect package twice - rebooked. Details not correct - tried to correct by editing. App not transparent in its operation. No one answering emails. Paid extra for guarantee delivery but this not working if collections do not happen.”

Helpful Report

Posted 1 year ago

“Be prepared that apprx 50% of all international order you will send through this terrible company will get lost and no refund will be given . Website is created simply so you can not make a claim and if you determined enough and finally lucky to make one you will be told that it is too late as 28 days have passed !!!! AVOID AT ALL COST!”

Helpful Report

Posted 1 year ago

“DO NOT TRUST - "delivered" my parcel with 0 proof - refused to refund me the contents of the parcel due to me reporting it ONE DAY PAST THEIR DATE - however I had spent that time fighting with the company over my refund delay only for them to conclude it was never even delivered. Literally avoid this company AT ALL COSTS”

Helpful Report

Posted 1 year ago

“the staff lie to you, tell you the package is on time, been in the uk 8 days. no other response, total waste of time.”

Helpful Report

Posted 1 year ago

“selected 1 star as I couldnt give 0, I arranged for collection where I needed labels printed by the courier collecting the parcels, they told me in emails it would be parcelforce, they actually sent UPS and didnt give the courier the labels, they didnt tell me that the courier had refused to collect, and then as it had been 7 days I had to then change the delivery address... they then didnt collect, didnt tell me and when I managed to get in contact with a person they then switched it to fedex, didn't tell me and then said I had to print the labels (as I was the delivery address what good is it to me to print labels that I would then have had to post to the pick up address) - bonkers.... then arrogantly told me I had agreed to that and I said give me my money back . I will never use parcel2go ever again utter pants so poor its beyond belief”

Helpful Report

Posted 2 years ago

“Fraud Company will not use again.”

Helpful Report

Posted 2 years ago

“Continuous price hikes....”

Helpful Report

Posted 2 years ago

“DON'T Touch unless you are happy for your parcel to be lost. They close any investigation down that you try to make and state because you didn't take the insurance out they can't investigate it! Even after putting a review on another site the offer £20 to use them again, they completely miss the point that there service is incompetent and not fit for service!”

Helpful Report

Posted 2 years ago

“Terrible company if I call them thieves not bad I send a parcel they charged me extra for signed and pictured delivery. Did not deliver my parcel marked as delivered now put a claim nearly 40 days on claim I said I want my parcel back no customer service THIEVES THIEVES THIEVES THIEVES THIEVES THIEVES”

Helpful Report

Posted 2 years ago

“Second time, identical mess…they are still looking for a parcel in UK, delivery date was 2nd. Feb, 2023. It is actually stuck in Customs in Belgium…because they have mis-labelled a child’s gift of toys, uninsured because only worth £10, as a business item. NEVER use them!”

Helpful Report

Posted 2 years ago

“This company is an utter joke. Made arrangements for a collection of a large parcel for Tuesday 07/02/23 between 08.00-20.00. Waited and waited till 20.00 hours had passed. Went to a chat online who have a reason of driver/vehicle issues. Rescheduled specifically stating that no-one was going to be in until 11/02/23 and as it's a large parcel cannot be left anywhere as I need a receipt. 09/02/23 at 14.11pm a courier turns up to collect the parcel. Again went to chat online only to be told it's scheduled for 11/02/23. Waste of space”

Helpful Report

Posted 2 years ago

“Abuslutle rubbish when a parcel is lost they make sure you owe your mind to”

Helpful Report

Posted 2 years ago

“you cant track an item, if you lucky enough to get hold of live chat, well thats as bad....you get passed from pillar to post with NO answers, just its in the system! but they dont know were in the system!! basically dont have a clue!!”

Helpful Report

Posted 2 years ago

“Sent a parcel through evri with parcel2go. I weighed item getting posted with my digital kitchen scales and then agian in packaging in a bag with my digital travel scales to double check weight before booking postage and it came to just under 1kg so I booked the service that provides up to 1kg. Item was delivered then that day I had a email from p2go claiming my item was over the allowed weight by 0.15g and wanted a extra £2.50 handling fee and a extra £1.48 postage costs??. I contacted p2go and queried the charge as my item definitely wasnt over the allowed weight and size and they told me I had to have a photo of the parcel on scales to prove it was that weight ! Now come on who weighs and takes photos of every parcel before they post incase the company decides they want to overcharge or they make a mistake weighing a item? If this is a requirement p2go should be disclosing this at booking. I contacted the receiver of the parcel straight away and asked if he could weigh the parcel for me and right enough it was same weight and under 1kg wasnt overweight at all. He sent me photos of parcel on scales and I screenshotted a copy of my message asking him to weigh item and his reply. I have forwarded this to parcel2go but been days and heard nothing back but they still want the £3.98 paid the charge is still in my parcel2go account and cant sent any more parcels unless I pay it !! I have used them to send so many parcels over the years without any issues that will be the last they get my money trying to scam me out of more money !!”

Helpful Report

Posted 2 years ago

“A very negative experience with this company. I dropped a parcel off (Christmas Present) on 10 December. It went into the Evri System on 11 December due to be delivered to a U.K. address on 17 or 18 December. Then delayed. Received advice that it had been delivered on 27 December. The recipient did not receive the parcel. I raised a claim and was asked to provide a receipt for the content as I’d taken out the £20 insurance. The parcel was then delivered on 6 January 28 days after having been dropped off for shipment. Appalling service.”

Helpful Report

Posted 2 years ago

“A negative experience with this company… A negative experience with this company relating to their difficulties over customs and their use of other couriers. This means they will claim it is not their responsibility if there are any problems in the receiving country. They were clearly able to contact the courier to arrange delivery but cannot query an invoice sent my the courier 3 weeks later demanding charges for a parcel that was never delivered. Their customer service while polite cannot provide you with any useful information. I would recommend sticking with Royal Mail.”

Helpful Report

Posted 2 years ago

“shipped an item via Parcel2go, for international delivery, as done many times before over many years, only incorrectly choosing Hermes (big mistake). The item cost me full international courier fees, with insurance, yet was sent via a slower snail-mail method via UAE and showing as "pending" for 2 months. Parcel2go state it was delivered when a complaint was raised, even though their website, the website of Hermes and that of UAE postal service all show it as still pending. Clearly it pays to go via the courier directly and avoiding the likes of intermediary services like Parcel2go. Just never use Hermes! Terrible service with nobody you can call/talk to (similar to Parcel2go). From now on I will stick with the named courier services like DHL and FedEx or even Royalmail. Good bye Parcel2go...after many many years of good service, you dropped the ball on this one and I cannot recommend you any longer.”

Helpful Report

Posted 2 years ago

“I don’t suppose I’m allowed to swear am I? Oh well, they are just thieves then. 3 weeks wait so far & customer service don’t respond. Frankly it’s no wonder they’re cheap. As they say “ you get what you pay for “ It’s a wonder how they survive in the business. Awful. Just awful.”

Helpful Report

Posted 2 years ago

“P2G booked collection of a parcel on our behalf with Evri after ParcelForce let us down which is who we originally booked with. Now Evri have lost the parcel neither Evri or P2G want to know, no compensation for the £200 item which has been lost, basically sending parcels by courier gives you no protection whatsoever unless you pay extra for it. Very dissapointing, previously used P2G and they have always been very good but this is not acceptable.”

Helpful Report

Posted 2 years ago

Parcel2Go is rated 1.5 based on 2,207 reviews