Name: Parcel2Go
Rating: 1.46

“Booked a parcel collection with Parcel2Go using MyHermes 3 days later not collected. First time user never again. Got a refund”

Helpful Report

Posted 4 years ago

“In December 2019 I use Parcel2Go for 3 shipments, and non of them goes fluent. Any way here is worst of them. I send with MyHermes trough Parcel2Go one old iron sewing machine table, which never reach my customer. As a result I get negative feedback, PayPal claim and a lot of troubles. And what I get from Parcel2Go? NOTHING! According to their claim department it was not obvious that package wasn't delivered! On this link everyone could see if it is obvious or not. [url]https://drive.google.com/drive/folders/1xEdLsHucl86T4Jylp5mQSzsXnxBRNSc6?usp=sharing[url] It is quite hard to get to their customer support and it is absolutely not possible to arrange anything directly with MyHermes, because you are not MyHermes customer but Parcel2Go customer. Sure I'll not use them again!”

Helpful Report

Posted 4 years ago

“In December 2019 I use Parcel2Go for 3 shipments, and non of them goes fluent. Any way here is worst of them. I send with MyHermes trough Parcel2Go one old iron sewing machine table, which never reach my customer. As a result I get negative feedback, PayPal claim and a lot of troubles. And what I get from Parcel2Go? NOTHING! According to their claim department it was not obvious that package wasn't delivered! On this link everyone could see if it is obvious or not. [url]https://drive.google.com/drive/folders/1xEdLsHucl86T4Jylp5mQSzsXnxBRNSc6?usp=sharing[url] It is quite hard to get to their customer support and it is absolutely not possible to arrange anything directly with MyHermes, because you are not MyHermes customer but Parcel2Go customer. Sure I'll not use them again!”

Helpful Report

Posted 4 years ago

“Paid for a 24 hour delivery and it took them 6 days Customer service fobbed me off and waisted my time on their live Chat Will never ever use again Much easier to go directly to a courier or post office”

Helpful Report

Posted 4 years ago

“P2G64060776 my parcel was lost They were looking into it 3 months later they closed my claim . Saying they presume my parcel has arrived .. WHAT THE HELL??????????? Never use this service again AVOID!!!!!!! THEY PRESUME WRONG.......”

Helpful Report

Posted 4 years ago

“Terrible! My order P2G65376015 had been approved for refund on the 6th of December 2019, it's now the 4th of January 2020 and I still haven't received the £183.70. This means tomorrow it will be 30 days from the approval, making it outside of the legal limit. E-mail several times the refund time but they are completely ignoring me.”

Helpful Report

Posted 4 years ago

“I booked via P2go to use the Parcelforce 48 hour service and paid extra for "guaranteed" delivery. Once 48 hours had passed from the official start time I contacted P2go, only to discover that they guarantee a quite different time, being not 2 days but 3 days (they show the 48 hours as being 1-3 days) + an extra day. Also, lack of the Parcelforce ref means I can't claim directly with Parcelforce either!”

Helpful Report

Posted 4 years ago

“Terrible, I sent a parcel on the 22/11/2019 to be delivered no later than the 28/11/2019. It is now the 2/1/2020 and its STILL not delivered and communication is useless! I have sent numerous emails asking for updates and managers details but have got nothing of any use and certainly no managers details. There is no phone number to call them so you are at their mercy. I would not use this company ever again!”

Helpful Report

Posted 4 years ago

“Worst customer service ever and misleading website”

Helpful Report

Posted 4 years ago

“P2G65728265 - has anyone seen my parcel. Shocking service and because I did not take out parcel protection I have no claim. This is theft!!!!!!”

Helpful Report

Posted 4 years ago

“item sent in JULY 2019 and still waiting for this to be resolved !!! P2G61360237”

Helpful Report

Posted 4 years ago

“I booked for a next day delivery service which prior to booking stated would be delivered on xmas eve. After i booked the parcel nothing stating next day delivery service neither did the label that was applied on the parcel. I was highly disappointed as the buyer only purchased this due to next day delivery. This got delivered on 27th december. This was my first and last ever experience with parcel2go. I could have booked this with myhermes myself using standard delivery service. There is no contact number or an email to approach someone. AVOID!”

Helpful Report

Posted 4 years ago

“From my experience and from reading other online reviews anything sent using the parcel2go service is likely to go missing as couriers from all the major companies who work for parcel2go see any parcel with a parel2go label as easy pickings. Parcel2go is simply a booking agent agency and has no delivery premises or staff, simply sub contracting to the likes of parcelforce. When your parcel goes "missing" the courier company, parcelforce in my case, say "nothing to do with us" then parcel2go just keep fobbing you off. If you are experiencing something similar go through the small claims court - that cost me nineteen quid and parcel2go were quick to compensate me including my nineteen quid. The "loss" of parcels sent through parcel2go is quite astonishing and perhaps needs looking into by the BBC Watchdog programme or even the Police. The are perhaps a scam, I cannot be sure.”

Helpful Report

Posted 4 years ago

“If only there is no star option for this, I would choose no star, as this company deserves no star at all. They have lost my parcel, just keep on apologising without action. I have waited for more than 3 weeks for update about my parcel which is not delivered. I am very disappointed as those items were from abroad that I have bought as souvenirs but they just dont bother to take good care of it. They lost it. I was chasing them for update but they just keep on apologising and apologising that they have to investigate but there is no update. What kind of company are you? You should not be in operation as your service is very very poor. You keep losing parcel. For God sake please quit and stop operating as you are not worth it. Your service is very very poor. I am sorry but you do not deserve a spot in this industry. I am really disappointed. If only I had known that this will happen, I will not choose you. I regret to choose you. Your negligence is a hassle to the people who choose to send parcel to their friends and loved ones, especially on this occasion. I am really disgusted.”

Helpful Report

Posted 4 years ago

“Absolutely awful. Paid for express 48, took 6 days to deliver. No text or contact to say delivery was coming when all was provided. Also if I had known at the start I needed a printer I would not have proceeded with order. Will never use again. Dreadful service”

Helpful Report

Posted 4 years ago

“P2G65315491/718625 Terrible Terrible! TOok our their insurance and provided them with all they asked but they ignored it all. I had paypal and hemes agreeing with me but they were not having it. AVOID AVOID”

Helpful Report

Posted 4 years ago

“It's now day 12 and no parcels delivered to our place in Spain. The maximum delivery target was quoted as seven days. On the tracking site it reads: Failed - Query With Address for two parcels and the third hasn't even got to their international depot, despite the fact that all three parcels were collected together. Contacted P2Go via their web chat. Advisor one passed me, after a considerable delay, to another advisor. He told me that, the delivery driver couldn't find my address and can I give directions for him to find it !!! Also, it would take at least another two days for that message to get through to Hermes. The address is good, Hermes (the carrier) is bad, because of poorly paid and inexperienced drivers. Pathetic excuse, seeing as the road and house have been here for over 100 years and I have had other parcels delivered here by P2Go, albeit by DPD, a much better oufit. I asked P2Go, could I pick the parcel up from one of their pick-up points or depot and was firmly told no, because of security issues, lol! What? at a bike shop where I picked up a parcel before!! Was then told nothing more could be done and I would have to keep checking the tracking site to see if the message changes. Total waste of time, effort and money, packing, paying and waiting for our Christmas goodies, which will now probably not be delivered until after the New Year, if at all. I'm finished with P2Go.”

Helpful Report

Posted 4 years ago

“Shocking service courier service that collected my item stuck a incorrect label on my item and all parcel2go would say was it my fault and they will not offer to resolve or locate my item.. this has cost me £900 and still no item. (WAS ALSO TOLD I WOULD GET AN EMAIL WITH AN UPDATE WITHIN 24 HOURS A WEEK LATER NO MESSAGE) very very disappointing”

Helpful Report

Posted 4 years ago

“A parcel lost and the next update will be in 14 days. Really? Next you would say that same thing would take 30 days? Its unacceptable. I have fully lost my trust.”

Helpful Report

Posted 4 years ago

“P2G65608247 My honest opinion.. My honest opinion... Useless Help but fantastic at fobbing you off. My honest opinion.... This parcel was dropped off on 1st December. A time sensitive parcel. Lost in your warehouse for 2 weeks. A return to sender request was places as my customer cancelled the item. It arrives at customers address on 17th. Rejected by customer for 2 reasons. 1. Its too late and 2 Its been crushed and bashed. Plus a return to sender request had already been placed. You then did a sneeky 2 days later by delivering to my customers neighbour and leaving a card even tho my ex customer was in.. You send me a text congratulating yourself on another successful delivery. Now as a delivery has been made albeit to a wrong address theirs nothing you can do apart from investigate again and close the case???? And to add insult only a partial refund??? How are you getting away with this? its theft! You failed miserably, your help is in fact Helpless, just you saying you will investigate then quit chat or get passed onto someone else who cant help before quitting chat. Open another investigation contact courier for additional details is your answer to everything. Pick up the phone and find out whats going on..... You should be collecting it from my ex customer and returning to me. Oh, but you don't do that. So I have to on top of 4 hours in chats with you, I now have to arrange and pay to have my item sent back to me? Today is the 21st and its not here. My company will never use you again and I will request that the people who send me items no longer use you. UTTER DISGRACE I wish I could have left -5* I expect the generic response we will email you we will look into it blah blah blah blah blah. Its parcel delivery not rocket science.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews