Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out of 9 packages they have lost three. So not impressed. 2 domestic, one international. Very slow investigations and they don’t get back to you unless you chase. AVOID!”

Helpful Report

Posted 6 years ago

“Be very careful, you say no to the VERY expensive insurance and when you click on accept terms and conditions a pop up appears with the terms and conditions on but also a line saying protect my parcel, you click on the same coloured orange bar as terms and conditions and it accepts insurance! I didn't realise until I got my bank statement, I had been charged 7 times what I was expecting!!!!!!!!”

Helpful Report

Posted 6 years ago

“So angry and disappointed. A parcel was paid for and booked for collection on Mon 26th March AND NO ONE TURNED UP. There was only a "chat line" I could assess and the only thing they could do was to re-book it (after feeble excuses.) So, again, collection was arranged for today Wednesday 28th and guess what................STILL NOTHING. It was suggested that I, a woman of 68 years of age, take a 20 kilo box to the nearest drop off point. Such a shambles of a company. I was supposed to be spending time at Easter with my family and everything had to be cancelled. It will be interesting to see if I even get a reply to this.”

Helpful Report

Posted 6 years ago

“p2g are a joke, they do nor answer emails or FB my advice is to avoid”

Helpful Report

Posted 6 years ago

“Courier let himself into the garden through side gate and dumped my new office chair into the mud. Shame I didn't take photo. headrest broken and gone as well as castor wheels (all 5). The funny thing is that I purchased protection cover. reply for my claim was 'parcel was not sufficiently secured'. Whoever thinks of using this guys to send parcel worth more than a pound make sure you secure it with steel - courier proof box as hey don't care about what they throw into their vans. Protection cover is a joke. I spent £34 for this transaction and they offered me £23 back so I can buy myself half a headrest. Chair worth appx £250 used, new £550.”

Helpful Report

Posted 6 years ago

“Avoid this company at all costs. You have been warned.”

Helpful Report

Posted 6 years ago

“failed to deliver and returned parcel with no explanation”

Helpful Report

Posted 6 years ago

“Failed to deliver a parcel & then took almost 2 months to provide a partial refund.”

Helpful Report

Posted 6 years ago

“worst company ever, they lost my parcel and then made the claim harder as possible. not recommended to anyone, unless you want to jeopardise your business, then yes, you can use Parcel2go, or they might want to be called,Parcel2GoLost”

Helpful Report

Posted 6 years ago

“Useless, damaged and destroyed £160 worth of parcels in a day. Even though insured i only received £9 in compensation. Live chat is useless as its just copy and paste from their policy book. Wont be using again.”

Helpful Report

Posted 6 years ago

“Time was when this used to be quite a good service but they have quietly reduced their customer support, the link to the chatbot is now very hard to find and they give themselves the right to not give a refund if you wait more than 4 weeks with applying for one.”

Helpful Report

Posted 6 years ago

“Failed to deliver my order on time, bad customer service.”

Helpful Report

Posted 6 years ago

“They did not deliver my order on time that caused a lot of troubles. When I tried to contact them - we spent hours on the phone and messenger... with no results. Very bad customer service! The order arrived 1 day later - I was told that it was delayed 1 business day, but no explanation why!”

Helpful Report

Posted 6 years ago

“Absolutely terrible terrible terrible service. They didnt collect our parcel. They charged us immediately and had us waiting 3 days which was unacceptable. You can only chat with them via "live chat" which is ridiculous! On the 3rd day of non collection they then tried to push us out till Monday (that would have been 6 days wait).... I simply cannot deal with a company that is as unreliable as Parcel2Go. They have agreed a refund.”

Helpful Report

Posted 6 years ago

“Having paid for a parcel to be delivered, it was held in transit after being picked up and eventually returned over a week later with no real reason for doing so. It was also damaged when arriving at my home address. Having complained to parcel2go, all I got were feeble excuses and they were obviously not interested in my concerns. They have no interest in customer care whatsoever. As a result of this, I now have to pay to have it re-delivered by a reliable courier service - if there are any, that is!”

Helpful Report

Posted 6 years ago

“You pay for what you get in this life, its cheap and most parcels get delivered but if any dont you may aswell right your money and package off”

Helpful Report

Posted 6 years ago

“I wasted another hour of my life and did not learn anything. This is the most unprofessional company I've ever dealt with !! They lost my parcel - I paid for tracking , lost warranty etc - it's been over a month now and nobody knows where my package is even able to say where it is! - DO NOT USE THEM NEVER EVER !!! Deliver To Amazon Fulfillment service - Returns Department 1850 Mercer Rd, Lexington, 40511 Service: USPS via OCS - Drop Off Delivery: 5-8 working days -JOKE !!!!! Thieves and crooks”

Helpful Report

Posted 6 years ago

“Shocking company!! COWBOYS AND LIARS!!! Shocking company!!! AVOID AT ALL COSTS!!! I used this company to send a dinner set to the USA. What a bad decision that was. I paid £76 for postage and was told that my parcel was insured over the phone. I sent my parcel and 2 weeks later it had still not been delivered. When I finally got through to customer service I was told that my parcel was lost which I was then told I would be compensated for. (Parcel value £150) I was then told to give them 3-5 working days on 3 separate occasions to see if they could find it. 15 days later I was told that my parcel is now not lost but damaged which means they didn't have to refund me. They sent me pics of my dinner set smashed to pieces and told me it's been disposed of and thats that. They give me my postage back and told me that's all they can do. It's complete NEGLIGENCE and they have a DUTY OF CARE but I was basically told there was nothing I could do. I am now at the early stages of the small claims court procedure and I'm going to show this company that you cannot treat customers like this. They are cowboys and I'm going to expose my case on social media and if it stops this happening to a hand full of customers in the future then my efforts will be worth it. Watch this space and avoid at all costs. Throughout this whole terrible experience the staff all told me different stories about what was happening to my parcel and the truth was it didn't even leave the uk depo and was smashed to pieces to avoid paying me out. If you look online at parcel2go complaints via google there are so many similar cases to mine and this HAS TO STOP!!! Watch this space!!!!!!! see photos what they sent me showing my parcel smashed to pieces!!!!”

Helpful Report

Posted 6 years ago

“Paid for ParcelForce next day 12pm delivery and it did not happen. ParcelForce were willing to refund me but ParcelForce would not. They just state that no delivery is guaranteed!!!! Well not according to ParcelForce's website which is why they want to refund my postage in full. Parcel2Go clearly want extra money each time for optional extras despite that service not being within their control. No doubt they are going to claim for my postage failure with ParcelForce and keep this for themselves! Scam company. ParcelForce want to refund me but Parcel2Go state otherwise! Avoid and use an alternative company.”

Helpful Report

Posted 6 years ago

“Parcel sent to relative in Finland (subcontractor = parcelforce): 1. Tracking shows no delivery attempt made. 2. Instead tracking shows that status went straight to "addressee" advised to collect from local parcelshop". 3. Addressee did not receive note, email or text saying which local parcelshop. 4. Parcelforce will not tell me the address of parcelshop because I am not their customer. I have to ask parcel2go to ask them. They will then tell parcel2go who will then tell me. 5. Parcel2go unable to give address of parcelshop. Say they will ask parcelforce for address of parcelshop but may take 1-2 days to get reply. 6. Three days later and parcel2go still have no clue where the parcel is and can provide no evidence that a delivery was ever attempted or that the addressee was told (by note, email or text) where the parcelshop is. Parcel2go may be fine when things work without a hitch but when there are problems - trying to sort it out third hand through parcel2go is always likely to be trouble. Their contract makes it clear that they are the "delivery company" and that as a customer the delivery agreement is with them - but they are then completely unable to provide the level of service required when things go wrong and actively prevent customers going straight to the real delivery company and finding out what is really going on.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews