Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ Very dishonest company Very dishonest company. Told lies about the van driver picking up then a live chat had information which proved they where not being honest I tried to have the transcscript sent to my email it wasnt sent really really dishonest company then they told me I couldnt really complain about them because they are a private company not covered by a complaints body they deal with complaints themselves. Really really dishonest company.”

Helpful Report

Posted 5 years ago

“I've gotten so used to good company service that I forgot what bad service looks like. Posted package two months ago, paid for priority. Package has not arrived at this point. Parcel2go won't pay until the package is declared lost. The thing is, we discovered that they needed to request that information from the delivery company within 30 days. Which they didn't seem to do, given that neither the package or compensation has arrived. The package may still arrive, but it's been a massive time waste for the receiver and I to get this far. If you'd like a simple insurance service, then I suggest someone else.”

Helpful Report

Posted 5 years ago

“Parcel didnt arrived on time. DPD is telling me I should blame P2G and they saying there is no blame lol Parcel should have been collected on 26th and delivered on 28th - never happened as dpd never came. Next day collection came to the wrong door, so 15min before closing depot I went to drop off 12x boxes 30kg each to the depot! Embarrassing for both companies I believe. I have waisted between 4 and 5 hours on the telephone, waisted money on petrol, waisted a days off from work and had to pay someone for carrying boxes for me! I have paid extra for delivery guaranty and I cant get refund! Been disconnected from live help team a few times, the only what they offered is 20 pound as a good gesture?!! I have been informed that I am not entitled for refund as the delivery time moves forward when the collection date moves forward? It was about delivering date and not collection date so this shouldn't be my problem, I am not the one who is in charging over there. Both companies should take a blame. I have struggled even to receive the contact details just so I could take it further! Shame shame! As I can see I am not the only one who lost a lot by using both services?! Now I know myself why P2G and DPD is having such a bad reputation!!!!”

Helpful Report

Posted 5 years ago

“The most 💩💩💩 parcel delivery company that I've ever seen. 😑👎👎👎 The will make you waste your money, your time and patience.”

Helpful Report

Posted 5 years ago

“The collection did not happen on time and it was on a friday and had no way to reschedule. I was literally trying to bring all my stuff down to London as I had moved out. Made my partner cancel a shift to wait for the damn collection and it just didn't happen. Very disappointed. Very poor customer service. They didn't even call to inform me that the collection won't take place any longer.”

Helpful Report

Posted 5 years ago

“Disgusting company!!! Forced me to take two days off work to wait for an extremely important delivery!!!! Was home on the 26th, noone showed however the UPS driver put a note saying he would try again tomorrow???? Forced to take the day off and waited till 5pm with no word. Tried to contact parcel2go and absolutely no contact method possible at all how f* disgusting for a company! UPS dose in fact have a contact number (shocking I bet parcel2go are thinking) and their customer service rep said its been out for delivery but now been taken back to the depo at 5pm WTF??!! Two f* failed attempts and no way of contacting them, absolutely f* disgusting!! Never again mickey mouse C*s”

Helpful Report

Posted 5 years ago

“Its the customer service team - they're where the problem lies. Uncaring, rude, inefficient and frequently bare face liars. Staggering just how little they seem to understand the workings of couriers when they work in this environment daily I frequently recommended their website to our customers to send equipment into us for repairs - never again, not until major changes have taken place in their service teams mentality”

Helpful Report

Posted 5 years ago

“This is a rubbish company. They have lost 3 of my parcels, worth £500 al together, and they not gonna give any compensation. Avoid!!!”

Helpful Report

Posted 5 years ago

“Parcel was not collected, could not rebook via the website. I had to contact. She offered to rebook for me but could not guarantee a collection. Terribler service. Time will tell whether they fail to collect again.”

Helpful Report

Posted 5 years ago

“Awful company, more expensive than booking directly with a courier, awful after sales service, overseas call centre that takes days or weeks to get back to you. They also lost my parcel but wont compensate me at all, it was worth £120 and I paid extra for insurance. Absolute gutter of a company!!”

Helpful Report

Posted 6 years ago

“Very poor service, couldn't explain why parcel took 3 days just to get to the hub. Delivery took 8 days in total instead of the quoted 3 to 5 days. Driver didn't bother to knock the door or leave a card. All they said was if you wanted it by certain day you should have paid the extra. Got them to give me partial refund which they refused to pay directly into my account forcing me to use them again”

Helpful Report

Posted 6 years ago

“AVOID THIS COMPANY AT ALL COSTS! I paid for a parcel to be sent back to Amazon and nearly a month later it still hasn't been delivered or found. I have had emails saying it was found but it wasn't. The live chat people were supposed to escalate the case but didn't. Appalling service and company.”

Helpful Report

Posted 6 years ago

“A parcel booked on 3 - 4 days delivery to USA was actually delivered 56 days later. Over 4 hours wasted trying to get sense out of their live chat people and the couriers. Once they had their money they didn't care. Umpteen emails promised with updates and it only happened once. I would not use them again if they offered me free delivery. They do not even deserve 1 star. Avoid like the plague.”

Helpful Report

Posted 6 years ago

“Smashed item to bits paid for insurance But they won’t honour it No contact details on live chat Robbing cunts need to be put out of business”

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Posted 6 years ago

“This company is awful !! Did not collect a package and when I finally got through to them on live chat I was told they did not guarantee collection even if I paid for it !!! What am I paying for? Do they have any concept of customer service? They finally agreed to refund but then did not repay the full amount. Do not use this service at any price, go direct to the shippers”

Helpful Report

Posted 6 years ago

“Awful company. Do not use! Sold an item on eBay and it arrived badly damaged by them. Buyer is heavily pregnant and this was a baby item. Paid extra for insurance but they are still refusing to refund me. Having to get financial ombudsman involved involved. No phone number and website crashes so you can't upload items to support the claim. Terrible con artists!”

Helpful Report

Posted 6 years ago

“Awful service. Paid for 48 hour delivery on the Sunday. Item delivered to post office for collection on Monday morning. Website showed the parcel as delivered on the Wednesday. I contacted them via their "Live Chat" to be told that my package was out for delivery today by 17:30. Come 17:30, no parcel. So contact them a second time, only to be told that it was at their hub, to be delivered tomorrow (Friday) or Monday at the latest! So three different stories from three different points of reference. To make matters worse, I paid for 48 hour delivery. Their definition of 48 hours does not coincide with mine. Good job I took out the guaranteed insurance. Won't use them again... Gggrrr”

Helpful Report

Posted 6 years ago

“AVOID - there is a reason why they are cheap. They are in effect a broker and therefore cannot stand-by their contractual commitments. DO NOT use their guarantee delivery esp. for international deliveries - not worth the paper it is written on. You can only expedite any failed deliveries/attempted deliveries or delivery issues with Parcel2Go and not the actual carrier. Only way to contact in an issue is via Live Chat which is a highly unsatisfactory method of customer care. Just pay that bit more and go direct to the carrier having used Parcel2Go as a guide to the cheapest. DO NOT give this company your money”

Helpful Report

Posted 6 years ago

“Terrible experience as a new customer with Parcel2go. I was sending a guitar a buyer in the USA. I sent it with full CITES documents - it needed these as the fingerboard was Indian rosewood - only for it to be stranded at Stansted for 7 days. That was when I was informed they had lost the green part of the CITES certificate and were unable to send the package to the recipient in the USA. I could not supply a replacement, my only copy went with the package. I subsequently found out that the green part would have been retained by UK Customs and returned to the Animal and Plant Health Agency, the issuing UK authority of CITES certificates, for their records. I sent several e-mails to Parcel2go arguing this point only for them to refuse both to answer and send the package to the USA. After another 7 days the package was delivered back to me without any parts of the CITES document. Dreadful, disrespectful and negligent service, will never use again.”

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Posted 6 years ago

“Worst company ever. Last parcel I will ever send.”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews