Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,204 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

online@parcel2go.com

Write Your review

Tell us how Parcel2Go made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it would be easier to say "what went right" NOTHING!!!!! they lose your parcels, lie about where they are, blame the drivers, tell you they will make an enquiry, lie again when they tell you attempts have been made to deliver, make it almost impossible to claim, you will waste weeks of time waiting and hours of your life trying to track, trace and chase to get your money and parcel back. you will be out of pocket refunding your buyer long before you win the fight for compensation - if indeed you win it. avoid at all costs. go direct or use royal mail.”

Helpful Report

Posted 6 years ago

“Absolute joke of a company. I used them for a while but then eBay imports stopped working. I reported the issue and they were completely useless saying that i need to give them an error message when there is no error message to give them. They completely refused to acknowledge there is a problem with their website and wouldn't even bother to look into it. They also upload the wrong tracking number on eBay and again refuse to fix it. Totally broken system. Avoid a all cost.”

Helpful Report

Posted 6 years ago

“Company loses your parcels and makes it impossible to make a claim. They lie and update the tracking with false data and do not care about their customers! AVOID THIS COWBOY OUTFIT!!!”

Helpful Report

Posted 6 years ago

“Unbelievabley bad service from the minute I paid my money. Impossible to speak on the phone to anybody or contact a manager.”

Helpful Report

Posted 6 years ago

“Not delivered after 2 weeks , every day told 24 hrs wait in 8am to 8pm and nothing turns up and then told another 24hrs , 8 days waiting in and still not delivered , pulling hair out , completely and utterly useless . Asked pick up depot , told can’t , so can’t pick up and incapable of sorting delivery . Trouble is NOT a courier firm but someone who arranges with a Real Courier firm so there parcels low priority and if courier firm busy just get dropped”

Helpful Report

Posted 6 years ago

“No notification that the driver wasn’t coming. Stayed in all day. No contact centre... the only option you have is to rebook and hope for the best. Needed this item shipped today. Will never use this service again.”

Helpful Report

Posted 6 years ago

“Parcels get lost or damaged, things go wrong which is fine, but don't expect any help from these guys. They will make it as hard as possible to even open an enquiry and it will take you ages and I mean weeks and weeks to get an outcome. They make it really hard to get in touch. They don't have a phone number and you can only contact them via email and web chat. And wouldn't you know it, there is no direct link to web chat unless you are going through the order process. This company is not worth the time.”

Helpful Report

Posted 6 years ago

“terrible service, they lost my parcel, avoid to using them!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Can not track my parcel. No telephone number to contact them . I sent several e mails no one bother to respond”

Helpful Report

Posted 6 years ago

“Package was taken but never given to recipient. Avoid Parcel2Go and Hermes for anything even remotely valuable.”

Helpful Report

Posted 6 years ago

“I sent 6 parcel a month ago but only one parcel can not arrived.I tried to contact them so many times but they cannot explain for me .Also I already paid for next day delivery but the one left behind is late two weeks until now my fiends still not receive the parcel yet? Today (after over a month)they sent email to me said “they will be returning my parcel because the company I choose is when wrong. Not happy at all very disappointed waste time and money.”

Helpful Report

Posted 6 years ago

“Avoid avoid avoid! Terrible service! They give you an interval of 9-5.30 for collection and then no couriers/drivers turned up. After waiting all day, they didn't even bother to contact you with an explanation or even apologising for the inconvenient of not showing up. After many tries, I've managed to speak with support staff on a chat, whom were very rude and unhelpful. They say it's not possible to contact with drivers during their service. I asked them if they are aware of phone calls or even GPS to track them and their answer was: "Oh? I didn't realise there were phone numbers." It's very hard to make transactions with this company and also communicating with them. Here is their phone number in case if you need it: +44 1204488907. The only positive point was their quick action for a refund.”

Helpful Report

Posted 6 years ago

“Total shambles. Unable to drop off a parcel and was told to contact customer services. What a joke that was. There's no phone number, they avoid complaints by having their complaints number disconnected and their chat response time is atrocious. Avoid these charlatans at all costs. I'll never do business with them agin.”

Helpful Report

Posted 6 years ago

“Worst experience I could have possibly imagined. DO NOT USE I sent 4 parcels containing TV screens to Italy via DPD and booked through Parcel2 go My [parcels were not collected and I wasn't notified, when I then contacted Parcel2go they told me to speak to DPD and refused to do anything about this. After getting my parcels collected 5 days later than they should have been I asked for an express to be applied for the trouble it caused me and this was refused by Parcel2go along with no compensation in regards to the original problem. To top it all off my parcel arrived in Italy with a smashed TV, which I thought would be covered by the expensive contents insurance that I had added to my delivery but oh no! According to parcel2go TV screens are on a no compensation list apparently so they let me insure my packages for over £100 even though they wouldn't cover the contents which I had clearly listed they were. They also will not now refund me the insurance that they shouldn't have charged me for in the first place knowing they can't insure my items. Absolutely fuming with the level of service and the fact you can't even phone them and all this correspondence is via resolver makes it even worse. Complete joke of a cow boy company their MD should be ashamed.”

Helpful Report

Posted 6 years ago

“My parcel was collected on 5/10/2018. 3 days later, it is still at the collection depot. I have tried unsuccessfully to phone, no joy. My parcel is to deliver in UK. and this service is pathetic. I will NOT use this company again.”

Helpful Report

Posted 6 years ago

“Con artists Charged me for a service they didn't provide; booked next day delivery and parcel wasn't collected for 3 days! Lost my item. Took 3 months to review the case. Then refused a refund even though I submitted receipts and had item cover. Meanwhile I had to refund the buyer so am now double out of pocket. I will never again use their service. Should of stuck to, and in future will only be using Royal Mail. Absolutely furious! Not worth the star I had to submit”

Helpful Report

Posted 6 years ago

“Ordered a courier which arrived a week later from the original pick up time. The package then disappeared and can't contact anyone. Complete Scam, Where is my parcel!!”

Helpful Report

Posted 6 years ago

“absolute joke of a company stole a camera from my parcel! No contact number to speak to anyone”

Helpful Report

Posted 6 years ago

“Lost my item. Kept promising there's an 'investigation' into my item. Yet every time I contact them they say we will open an investigation. Literally never heard anything from them. Contact them for the 8th time? We will open an investigation. Almost sounds like a prophecy. Yet this investigation never happened and my items never came. Want to make a claim for a lost item? Sure - you need to open an investigation first though. What happened to the investigation already opened? No this is the first time your opening and investigation. .... You get the picture. Ok fine Hermes provides a £25 base cover can I claim for that at least? No we're P2G we don't reimburse even if the courier would (!) Absolute scamsters avoid.”

Helpful Report

Posted 6 years ago

“The worst service I have ever had. Should change their name to parcel4go, because they showed little interest in collecting my parcel. For 2 days in a row they claimed to not be able to find my house to collect a parcel. I live on a main road.....They had my phone number....And if you put my postcode in google it goes straight to my house every time, without fail. You could sense the disdain in the "live chat".....Just was not interested in solving their problem, they were just trying to apportion blame. I cancelled on the second night of waiting and sent my parcel myself the next morning. Guess who turned u later that afternoon to pick up the parcel...And once I had tried to explain in plain english to the guy in words he could understand with the help of sign language to go away he even had the cheek to ask me if I knew where his next pickup was...he needed my help!!!!....So I told him to go away again”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,204 reviews