Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,211 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost parcel, awful customer service. DO NOT USE!!”

Helpful Report

Posted 4 years ago

“you won't regret it!! Simple !! you need help!! what utter bull!! THAT'S WHAT IT SAYS ON THEIR WEBSITE!! I regret using this service you should too!!! no help from customer service my courier did not pick up my package not once but three times- Yes they do not guarantee a service however shouldn't you at least email your courier to ask what's going on!! it's in your obligations in there T& Cs -- what I got from their customer service is that you will provide a service take our money but won't follow up if there is a problem- Also in their t's and C;s ... What is the purpose of using this service again?”

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Posted 4 years ago

“Over three months still not delivered package. Then write to tell me they found it after sending it back to sender. 3 months. No reimbursement. No customer service. Noone to contact. Twitter support a joke. Just interested in closing but no service. Informed me that there are no regulators for courier service. You have no support. Online support means automation and at best over 50 waiting. Yes over 50 waiting customers. They won't deliver but take your money. Use them at your peril. I have warned you!!”

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Posted 4 years ago

“What a terrible service. Waiting in all day for the delivery to receive an email to say they attempted delivery spoke to customer service. Total waste of time. I would never use these at any time”

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Posted 4 years ago

“Took my money then tell me there's no pick up points in kildare. Now can't get a refund.... crooks. Leave alone.”

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Posted 4 years ago

“STAY AWAY from this shell company not regulated in the slightest”

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Posted 4 years ago

“I needed to send a large parcel that was too big for drop off and needed to be collected. The parcel should have been collected on tuesday the 12th. The courier did not turn up so I rebboked for the wed the 13th, courier did not turn up so re booked for thur the 14th, again did not turn up, now re booked fro Fri the 15th, still no courier. You cant speak to parcel to go, only acess is via live chat and all you get is a standard answer sayng sorry all we can do is re book. Absolutly terrible service, would not recommend to my worst enemy”

Helpful Report

Posted 4 years ago

“My item was picked up 27th of October 2020, it was not delivered. After 3months, I was told they found but I still haven't received it. No refund, I was told I couldn't get a claim for it. How irresponsible can a company be?! 5months???”

Helpful Report

Posted 4 years ago

“Absolute joke, I went through there insurance , simply put do not use these clowns, they charge you for insurance, but will not honor it, had a shower screen delivered, I have picture of the package in excellent condition before hitting the UPS system then it get delivered and the UPS driver says sometime packages get damaged in transit. box was chewed up, massive compaction damage, glass item not covered, the glass was fine but corner plastic smashed in . my point here as they sold me insurance with me declaring what was in the parcel I am going to take them to court, be warned do not use, i use interpacel insted!”

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Posted 4 years ago

“Very irresponsible horrible I wish I knew them before please someone from Uk please sue them the are robbing people with their valuables and also their hard earned”

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Posted 4 years ago

“I encourage anyone who has had their claims rejected to write to watchdog. This company is a cowboy company. The prices are not as listed. They add extra fees and the vat changes each parcel even if it costs the same. They delivery drivers are disrespectful and treat fragile parcels disgracefully. I send around 15 parcels a week. Every week i am complaining to company aviut 1 or 2 parecla. Every week! The delivery drivers seem like they are deliberately kicking and stamping on parcels. The company bombard you with adding protection and a whole other fees and basically tell you your parcel will not be protected if you do not add the extra £2 protection fee. Then when the company destroy your parcel they find every excuse not to pay. Stay away Do not use. They are smart. They treat your first couple of orders perfectly so you are sucked in. The minute (honeymoon period) is over they show you the real advice they provide. STAY AWAY THEY ARE NOT CHEAPER OR BETTER”

Helpful Report

Posted 4 years ago

“My daughter sent us a parcel UK to Spain after weeks of incoherent garbage on their tracking link, suddenly it said “Unrecognised’ tracking number. All efforts to contact Parcel2Go have failed. They do not reply and there is no one to speak to. Can only say read their Facebook page before you use this company, there are hundreds of people just like me!!!!!!”

Helpful Report

Posted 4 years ago

“i would give no stars if i were able. absolutely appalling service. they lost my parcel , id had it insured for the full amount but have so far been chasing for 3 months to get the refund of a LOT of money. you get lied to over the live chat and no one ever gets back to you. every time im told something different. its an absolute wild goose chase. dont waste your time”

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Posted 4 years ago

“Very bad experience, parcels lost? ... no good answer reply ..... they don't know where are my parcels”

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Posted 4 years ago

“If I could review less than 1 star I would. They are a joke. I have orders dating back to December 2020 not delivered, no refund, no claims open, excuses excuses. I'd say avoid at all costs as a business they have coat me thousands and made me look terrible.”

Helpful Report

Posted 4 years ago

“Send a parcel with Parcel2Go to Germany, after 8 weeks parcel been returned to sender without any explanation. When checking tricking says parcel been DELIVERED!!! How come??? Impossible to contact the customer service, no emails, phone numbers... etc. Only automated online chat where you waiting in the queue forever. Do not recommend!!!!”

Helpful Report

Posted 4 years ago

“Worst service ever!!! misinformation on their website, 0 customer service (live chat only with a robot); parcel sent a month ago still not delivered (probably destroyed in the customs!) Any lawyer reading this please reach out +447378533337, I am looking to sue this company they should not be allowed to do any business.”

Helpful Report

Posted 4 years ago

“Avoid using this company at all costs. Gangsters. I ordered a pick up and next day delivery. The parcel was never picked up but they posted each evening on the tracking portal that no one was in when they called which was a bare faced lie. Waited around the house like a fool for three days for them to call. Eventually cancelled the order and requested a refund. Had it delivered the next day by An Post at 2/3 the cost. A month later I am still waiting for the refund. They are ignoring all my e-mails and do not have any contact number for their customers to speak to a human. This company I suspect is a racket and don't be ripped off. Its seems like a front just to take money off you and then ghosts you.”

Helpful Report

Posted 4 years ago

“They maybe the cheapest have used them 6 times and their couriers have damaged my well packed items twice!!! AVOID AVOID!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Parcel Reference: Parcel2Go P2G85050857 Terrible service. Very disappointed. Nothing has been done by Naseem Allahi as per his/her email.... 'Ref: P2G85050857 Good Morning Cheryl, I'm contacting you following your recent review on Trustpilot. I would like to firstly apologise for any inconvenience caused due to the parcel being returned. After looking into this further I can see that the parcel was processed for a return as the contents sent, Lenovo tablet E10, items that have batteries or containing built-in batteries, are prohibited. A full copy of the prohibited items list can be found below - https://www.parcel2go.com/prohibited-items#prohib As the goods did not leave the UK, this can be reviewed for a refund. There are two ways we can refund your order for you. Either we can add this to your prepay account which would normally be credited within 1-2 working days, or alternatively process this back to source, which can take 5-7 working days to be completed. Please can you let me know which method you would prefer? Sincere apologies once again, and I look forward to hearing from you. Kindest Regards Naseem Allahi. 🔅🔅🔅🔅 Please resolve this URGENTLY!!@!”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,211 reviews