“Absolutely brilliant service, parcel collected Monday afternoon from Derbyshire UK delivered the following Sunday in Perth Western Australia, very competitive price, excellent communications throughout, will be using again, many thanks”
“I followed all instructions, paid my invoice and expected a courier to collect my package. I waited in all day - the house was occupied all day and yet the courier failed to turn up. I sent parcelcompare various correspondence during the day and only late in the afternoon received an ambiguous message telling me the courier would attempt 3 times and then come back the next working day. Well the courier didn't attempt once! I ended up taking the package to a drop off point in the evening. This totally defeated the object of me using parcelcompare because the package was a birthday present for my sister which she will not receive now on her birthday due to the incompetence of this organisation. I doubt they will hurry to give me a refund but I will not be using their services again and I suggest you pay a little bit more for a professional and efficient service.”
“Do not use lost parcel now won’t pay for goods of £53 for confectionery. Still waiting for refund on postage 6 weeks later. Awful company to deal with”
“HORRIBLE SERVICE!! AVOID LIKE FIRE!! ZERO STARS!
After I have paid my delivery with FedEx through Parcel Compare's website, it did not warn or notify me that they can only deliver from business to business address for my destination country, and I proceeded with my order without being aware of it. Parcel Compare then failed to deliver my parcel to the correct address and then attempted to charge me over £150 for the return shipping, which ends up being 3 times more than the cost of my item. Shocking!!
IMPOSSIBLE TO CONTACT BY PHONE. ONE NUMBER IS 'NOT RECOGNISED', ANOTHER ONE CHARGES OVER £8 PER MINUTE.
If you don't want to fall for this scam and pay more for redelivery, return postage and other of their made up fees, choose a direct courier instead. I wish I read all of Parcel Compare's reviews on here and Trust Pilot.
DON'T MAKE THE SAME MISTAKE!
PARCEL COMPARE IS A FRAUD!!”
“If I could give a -0 then I would please please do not use this company there are currently trying to charge me an additional £200.00 for a parcel that was sent via ups I gave all the correct measurements and also added an extra 4.5 kilo to weight allow for the box weight they are now saying the weight was 118 kilo??? They want me to send photographic evidence of the box which clearly they know I would not have but reduced to send me information of how this weight was calculated !!! I’ve reported this to my credit card company and currently in contact with the financial ombudsment please don’t not use this company”
“If you want to buy a service this shower of morons offer think twice. Paid for next day delivery because my client wanted it 'next day' which was twice the cost of 48 hours. They delivered it eventually 48 hours later after constant chasing. When I demanded a refund of the price difference between next day & 48 hours I was told that I didn't pay for the guarantee so they can't refund me. Utter crooks!!! Think twice before dealing with this company if you want to get what you pay for. Oh and the reason for the delay, you'll love this 'they missed my parcel'. They are that stupid they admitted it was their fault. Absolutely incredible!!!! I had to give them 1 star as it was the lowest option...totally useless!! BEWARE! BEWARE! BEWARE!”
“This is the second time I used parcelcompare the fist time I had no issues as all. I arranged for a collection waited all day and nobody came (DPD) I am struggling so much on finding a way to contact them its literally impossible!! They don't even have a contact number let alone their head office address listed. It's so silly as on some of the FAQ's the website says call our customer service but there is no number!!! Can someone please help advise on how to contact them as even their online form does not work!”
“Didn't bother to pickup for an overnight delivery with no notification or explanation. Tracking didnt ever update. No quick way to get in contact. I wouldnt use them again.”
“Failed to make a collection, whilst other companies successfully collected from the same address on the same day.
Charged me for a recollection ( from the same address ), whilst I disputed the cost.
With another parcel they are seeking to charge an additional £ 50 due to additional weight.
Save yourself the stress, go elsewhere.”
“Impossible to contact. IMPOSSIBLE. Will not use another company who doesn't have a phone number clearly listed. Please don't use. My delivery wasn't collected on time, and then not delivered on time because postcode was somehow wrong, even though I gave a correct one. Courier can't change the postcode unless they get confirmation from parcelcompare who I can't contact!!”
“I booked a collection through them with DPD. We waited all day, but they did not turn up. The next day they emailed and said they had attempted to pick up the parcel, which was clearly a lie. We even checked our security cameras and can proof no one turned up. They now want £11 for a new collection. DO NOT USE – IT'S A SCAM!!!!!!!!!!!!!!!!!!!!!”
“I booked a collection through them with DPD and they never arrived. When I contacted parcelcompare they initially told me that DPD tried to collect. I challenged this and said that I would check the cameras. They then offered me a refund less their fees or a rebooking which also cost their fees again.
I told them that what they were doing was in breach of my consumer rights and they simply replied that they are a price comparison website and its nothing to do with them if it didn’t work.”
“Refund HERMES No: 8649172552106468
I think that after it now being 10 days since my order was placed and, there has still been no collection, that it is time for a refund.
I am 76 years old. I am self isolating. I have not been off my property since 16/03/2020.
I have CCTV that notifies me (on my mobile) of anyone approaching my house. Many couriers have called but none from Hermes. Not the first time problem with Hermes. Will not use them again! They offered me a link to get a refund and that says I have to pay £6 cancellation fee, for what? Bad service?
Laurence Williams”
“The customer service of this company is terrible. I had a lot of trouble with my parcel and they wouldn't help me to locate my parcel or find out if and when it would arrive. They fobbed me off to fed ex. Fed ex had no new updates on the website when I put the tracking number in. I had to find the fed ex number myself rang them and they suggested different numbers and emails to contact. I contacted all of these and not one of them helped me. I have never had so much trouble with a parcel and companies, one being parcel compare and the other being fed ex who they work with, who they later stated that none of this was their responsibility. My parcel contained gluten free food and vitamins as I have coeliac disease, my parents mentioned it was urgent, stated everything inside the parcel and they allowed my parents to send it. Later when calling fed ex for the 10th time I was told the parcel didn't pass customs because food is prohibited when I needed a permit to say I have a disease, This was not stated to me or my parents. We were not aware of any of this. The customer service from parcel compare stated it was not their responsibility and that my parents should've checked what was aloud into the local customs before sending the parcel! so they will not compensate or refund my parents any money! I asked for a complaint form and guess what? they don't have one, just automated answers to questions which is why I'm leaving this review to say DO NOT USE THIS PARCEL COMPANY. it's not worth the hassle. use someone else who is reliable !”
“Take this as a serious warning DO NOT USE ParcelCompare.
Shipped a pack of laminate flooring with them in an unopened box. Wrapped in several layers of plastic. Then wrapped in thick brown paper.
Parcel turned up a week late, brown paper and plastic removed and original boxing opened with the boards hanging out and damaged.
Apparently the manufacturers packaging that the product ships around the world in is not sufficient even though it was a triple walled cardboard that was shrink wrapped. And our additional packaging was not enough.
They are a bunch of inept time wasters. I am sure the package was left in a depot for some time, someone opened it to check what was in then re-attached the original shipping label.
I know it was the original label as it still has chunks of the brown paper and plastic wrap that was originally on the parcel.
Do not use them. I know everyone has issues at the moment but for a delivery to take seven days and be totally destroyed without any ownership.
Avoid them at all costs I have passed a warning on to everybody I know.”
“Take this as a serious warning DO NOT USE ParcelCompare.
Shipped a pack of laminate flooring with them in an unopened box. Wrapped in several layers of plastic. Then wrapped in thick brown paper.
Parcel turned up a week late, brown paper and plastic removed and original boxing opened with the boards hanging out and damaged.
Apparently the manufacturers packaging that the product ships around the world in is not sufficient even though it was a triple walled cardboard that was shrink wrapped. And our additional packaging was not enough.
They are a bunch of inept time wasters. I am sure the package was left in a depot for some time, someone opened it to check what was in then re-attached the original shipping label.
I know it was the original label as it still has chunks of the brown paper and plastic wrap that was originally on the parcel.
Do not use them. I know everyone has issues at the moment but for a delivery to take seven days and be totally destroyed without any ownership.
Avoid them at all costs I have passed a warning on to everybody I know.”
“Do not use! They picked up my package and I waited in for 2 days for them to deliver it. Finally after another day of tracking it I get a message to say the package is empty and they have discarded of the packaging!”
