“Avoid at all costs , better to pay a little more directly with known carriers rather than saving a bit of money here. You will not get the service you expect or pay for.”
“Hello DHL,
Please provide evidence that you have audited the item, as I took item to the post office and confirmed it weights 2.93KG but delivery is 5 months by seamail, hence I used DHL. And weight helght etc... are all correct as measured as local post office.
Your shipping agent Parcel Compare wants more $. And I discovered that DHL does not charge extra for shipping to residential areas, but your shipping agent Parcel Compare charged me extra for shipping to London Residential area
And you will never be able to get extra $ from me, as I have cancelled this credit card.
"We sorry to inform you that DHL has audited your shipment and found that the weight or dimensions you provided to us was inaccurate and this has affected the billable weight that was used to calculate the cost of your shipment. "
Even the English is amateurish "We sorry" .
You should change to cancel this shipping agent of DHL. This company claims to be a shipping agent of DHL.”
“I ordered a collection from England for a paddleboard. I made the booking online at around 8am on Friday, and the board was collected shortly after 9am, and delivered safely to myself in Scotland on the following Tuesday.
The only frustration I had was the lack of updates when trying to track the parcel but the support department replied to my e-mail within a few hours & was very helpful.”
“Terrible company. I think they just keep your stuff maybe.
Tgey will nor help me at all. I had medicine in my parcel that I needed.and they said there was a problem with the address which there was not. I am ow in spain without my medicine or new clothing etc. Beware of this company.”
“If I could leave a minus star, I would.
They have lost my parcel that I sent to spain .it contained cream that I need for a skin condition
along with my new holiday clothes...
I am now in spain and I dont have anything with me. I was insured but they won't even talk to me about it. One minute they said thst they had found it and then they just ignored me.
Use this company at your own risk.”
“Two failed collections and various emails to secure refund of fees. No phone number to contact and only generic answers to emails with no way of further discussions. Only refunded when I cancelled which cost £6. There are dozens of reviews similar to mine with the same problems. Avoid this company!”
“Never use this company, they are shocking and shameful. They damaged my parcel, charged me more for it because it was apparently overweight and oversized and now do not answer my emails at all. Please everyone stay away from these rip off merchants.”
“Unfortunately I have to give 1 star as zero is not an option.
The worst customer service I have ever experienced, anywhere. They don’t have a clue what is going on. Hit me with a addition charge to rearrange collection as they claim nobody was is. I was in all day, the courier didn’t turn up. Avoid, avoid avoid you will regret it.”
“I sent a parcel overseas, but a few weeks later was told that my A4-sized package was more than a metre wide (yet weighs 1.5kg). They have no evidence of this whatsoever. They rejected the photo I showed of the package, saying that the photo does not meet their criteria....
They then proceed to take £200 extra from my credit card.
My recommendation: please send your parcel with the shipping company directly. It may be not as cheap as this kind of intermediary companies, but it's not worth the hassle when fraudulent charges occur. The shipping company doesn't want to talk to you because you didn't pay them directly. I hope to get my money back through my credit card.”
“WORST COURIER EVER.... I paid £10 to ship a parcel based on the quote from there site. goods got lost for 2 weeks and I was told to claim for the loss..... despite the tracking showing that the goods were not delivered, my honest customer told me that the goods had eventually arrived over 2 weeks late. Finally almost 4 weeks later they took £48 out of my paypal account as a "surcharge", claiming that the package was 2kg heavier than stated.. I asked for evidence of this and they have been unable to provide it.
I HAVE LOGGED A COMPLAINT WITH PAYPAL”
“Terrible service. They said my parcel would be collected today. I waited in all day but it was not collected. Now the website says "collection no longer required" but I never changed the instruction. Disgraceful service and no telephone number to call.”
“BEWARE.... It's a complete scam ! I put my trust in them, paid for their services and my parcel was delivered. about two weeks later
an email arrived demanding extra payment as the parcel was 3x overweight !
I contacted the courier UPS who informed me that the weight and size of my parcel were fine.
Parcel Compare say that you can appeal by holding a tape measure along side the parcel and submitting a photo to them (a month after the parcel was delivered and the packaging destroyed! Money will be taken from my PayPal account within 5 days ! DO NOT GET INVOLVED WITH PARCEL COMPARE !”
“Please don’t use this company! I paid extra for insurance to make sure my item was covered properly. It got damaged. I contacted them and apparently my item is excluded. When you read the exclusions list, there isn’t actually anything they do cover but they are happy to take your money! The item I sent wasn’t a cheap item so now am out of pocket! No phone number to speak to anyone!
A course in good customer service wouldn’t go amiss!
Absolutely gutted!!
Please people don’t touch this company or waste your money! 😢”
“Scum company, please avoid this company. They cut 4 of my parcels in half and damaged all contents within and then blame on my packaging to avoid paying me compensation when I paid for extra insurance.”
“AVOID AT ALL COSTS
No collection was attempted, no contact from parcelcompare. I was charged over £7 to rebook the collection because parcel force claimed they had attempted delivery (unable to provide evidence). Yet again no one has shown up. I tried to raise a complaint by email and chat and have just been ignored. I've paid £30 just to be disrespected. Never use this business.”
“Absolute scam.
Quoted £23 to deliver a large parcel (car panel)
Then 3 weeks later TOOK an extra £53 from my account without any explanation. After I complained they are now saying it’s an extra charge because it was a large parcel!
Yes I know!!!
I told you in the beginning and gave you measurements, that you based your quote on!!!
They reckon they are billing me for a 40kg parcel, even though mine was only 7kg”
“Used the company to send a parcel. Advertised as free insurance and cheaper than direct. Fond out they were 40% more expensive than shipping direct and they don't offer insurance. Parcel got lost and their response was 'sorry no insurance'. Pretty poor service. AVOID!!!!”
“I've paid for house collection parcel and the courier never turned up... 3 days later I've dropped at my local shop...
now has been 2 weeks and haven't been delivered...
this is a company from hell...
never never again use this company. 0000 feedback”
“BEWARE OF THIS COMPANY, I paid for an express shipment which required importation, they created their own commercial invoice which is illegal, as a result they massively over declared the value of the goods £3000 as opposed to £75 , I reported this and they did not want to know and advised me I need to deal with the problem myself, eventually I sorted 3 weeks later I got my parcel. they then proceeded to take an unauthorized payment from my account for extra weight on the box, how they can get away with that is beyond me, papypal also denied the stop of the payment, be very careful dealing with this company, they have no idea how to run a courier service , they are just a middle man , take your money and that is it, any problems you need to deal with it yourself. DONT USE”
