“Do not use avoid like covid!!! Booked for a parcel to be picked up and delivered, received the labels through email. Was waiting from 11am to 6pm. Nobody came, I called dpd at 5:40,the company I selected through parcel conpaire, asking if their driver was on its way and they told me that they didn’t have any date other than pick up point and delivery address, The driver never turned up, they told me to take it up with parcel compare, so I tried tht but parcel compare had no way of contacting them directly no telephone number no online chat just an email address. Now two days later after my package was supposed to be collected I received an email from parcel compare telling me that the pick up failed, when we waited all day for the driver that never turned up, asking me to rearrange pick up. I’m trying to get a refund because they didn’t provide me with the service they were co reacted to, my parcel was supposed to arrive on mo day with my customers and now I’ve had to rebook it with an other company so it won’t arrive until end of the week. Complete joke, do not use parcel compare unless you want to lose customer, headaches and lose money ! Avoid at all cost go directly to ups, dhl or post office do not use them at any cost. I’ve also put in a complaint with .gov.uk complaints system. Not happy at all ! Took them 2 days after pick up to send me that message!”
“A bunch of crooks operate this site. With no contact number to get ahold to speak to a human. They conveniently request 3rd party permission to access your payment details so they can overcharge you on the basis that the courier has provided “audited” records of the parcel being understated in dimensions and weight. Tip: contact PayPal / your bank to revoke this company from accessing your funds so they don’t help themselves weeks/months down the line when you least expect it.
When I countered this with evidence, they proceeded to ignore the evidence and provide a copy/paste generic message of their findings. Apparently having evidence of correct measurements doesn’t mean anything for this company.
I dealt with a person by the name of Lewis Enfield - who is abhorrently terrible at his job and doesn’t know how to read a message nor understand the basic mathematics of measurements. I’d have a better chance of getting the message across to a cat!
You are honestly much better off going to a competitor courier company than to deal with these crooks. Look for a company with decent reviews and take your chance on them instead of ParcelCompare.. or rather ParcelScampare.
Update: This company is actively trying to flag 1-2 star reviews to get them removed. Notice how all the invited reviews give 5 stars and note the name 'Kate Hunter' all the time. Many of us have used ParcelCompare service, but haven't received a link to review them - which makes me question the legitimacy of the 5 star reviews. Avoid at all costs!”
“A bunch of crooks operate this site. With no contact number to get ahold to speak to a human. They conveniently request 3rd party permission to access your payment details so they can overcharge you on the basis that the courier has provided “audited” records of the parcel being understated in dimensions and weight. Tip: contact PayPal / your bank to revoke this company from accessing your funds so they don’t help themselves weeks/months down the line when you least expect it.
When I countered this with evidence, they proceeded to ignore the evidence and provide a copy/paste generic message of their findings. Apparently having evidence of correct measurements doesn’t mean anything for this company.
I dealt with a person by the name of Lewis Enfield - who is abhorrently terrible at his job and doesn’t know how to read a message nor understand the basic mathematics of measurements. I’d have a better chance of getting the message across to a cat!
You are honestly much better off going to a competitor courier company than to deal with these crooks. Look for a company with decent reviews and take your chance on them instead of ParcelCompare.. or rather ParcelScampare.
Update: This company is actively trying to flag 1-2 star reviews to get them removed. Notice how all the invited reviews give 5 stars and note the name 'Kate Hunter' all the time. Many of us have used ParcelCompare service, but haven't received a link to review them - which makes me question the legitimacy of the 5 star reviews. Avoid at all costs!”
“£179.04 FRAUDULENT SCAM!!!!
Please, Please, Please DO NOT USE Parcel Compare!
I Received this email message 10 day's after the parcel was delivered!!!!!
"UPS has audited your shipments billable weight as follows:
- Original billable weight: 34.00 kg
This was based on the information you provided.
- Audited billable weight:60.00 kg
This was based on the UPS audited weight.
- Weight Difference: 26.00 kg
This is the difference between what we have charged you and UPS has charged us.
- Cost difference: £ 179.04 !!!!!!!!!!!!!!"
I used this company (Parcel Compare) to send 2 x Identical parcels on Monday 5th October
The parcel dimensionson my on order were: 118cm x 67cm x 10cm & 34kg.
The Actual Parcel Dimensions were: 115cm x 65cm x 8cm & 33.4kg.
(I always increase the "Order Dimensions" by a small amount to give some leeway)
Parcel Compare now claims the following:
"Your shipment was audited by the carrier and found to be larger than you originally declared.
292.0 x 64.0 x 16.0 cms, Actual weight: 34.00 Kg and Volumetric Weight: 60.00 kg"
So my parcel has "Grown by 174cm" that is 1.74Mt !!!!!!!!!!!!!!!
Absolute SCAMMERS!!!!!!!!!
YES YOU READ THAT CORRECTLY:
A SURCHARGE OF £179.04p
I contacted UPS who confirmed that there was "Absolutely no issues with my Parcels" & that "No UPS Audit was carried out".
PLEASE, PLEASE, PLEASE AVOID USING PARCEL COMPARE AS THEY ARE SCAMMERS :-( :-( :-(
PS, I will NEVER be paying this "FRAUDULENT SURCHARGE OF £179.04"”
“£179.04 FRAUDULENT SCAM!!!!
Please, Please, Please DO NOT USE Parcel Compare!
I Received this email message 10 day's after the parcel was delivered!!!!!
"UPS has audited your shipments billable weight as follows:
- Original billable weight: 34.00 kg
This was based on the information you provided.
- Audited billable weight:60.00 kg
This was based on the UPS audited weight.
- Weight Difference: 26.00 kg
This is the difference between what we have charged you and UPS has charged us.
- Cost difference: £ 179.04 !!!!!!!!!!!!!!"
I used this company (Parcel Compare) to send 2 x Identical parcels on Monday 5th October
The parcel dimensionson my on order were: 118cm x 67cm x 10cm & 34kg.
The Actual Parcel Dimensions were: 115cm x 65cm x 8cm & 33.4kg.
(I always increase the "Order Dimensions" by a small amount to give some leeway)
Parcel Compare now claims the following:
"Your shipment was audited by the carrier and found to be larger than you originally declared.
292.0 x 64.0 x 16.0 cms, Actual weight: 34.00 Kg and Volumetric Weight: 60.00 kg"
So my parcel has "Grown by 174cm" that is 1.74Mt !!!!!!!!!!!!!!!
Absolute SCAMMERS!!!!!!!!!
YES YOU READ THAT CORRECTLY:
A SURCHARGE OF £179.04p
I contacted UPS who confirmed that there was "Absolutely no issues with my Parcels" & that "No UPS Audit was carried out".
PLEASE, PLEASE, PLEASE AVOID USING PARCEL COMPARE AS THEY ARE SCAMMERS :-( :-( :-(
PS, I will NEVER be paying this "FRAUDULENT SURCHARGE OF £179.04"”
“Parcelcompare are a scam company to be avoided .....you will only lose money if you deal with them ...... they should not be allowed to trade online just a bunch of crooks out to scam people .... BEWARE of this online company”
“Crooks. DO NOT USE. The last 3 items I’ve sent, they have damaged, even though the packaging was excessive and labelled fragile. I paid for insurance and then am told my items are on the excluded list. They took my money though!!! They also make it impossible to claim. I have lost £1,000’s with these crooks. Avoid, avoid, avoid!!!”
“I have send my parcel and weight before sending. My item was 1.5kg. I pay for 2 kg. They asked for 40 pound. Later. They email me and said my item was 4.0 kg. They deduct from my bank another 10 pound illegally. Dont trust this company.”
“Paid for next day collection 14 august. Collected in 17th August 5.45pm! Parcel never arrived at destination. Have been in constant email contact chasing the parcel. Received a pay out on 9th October!!! However, paid out minimum amount as I never paid extra for enhanced cover.
Wouldn’t need enhanced cover if company was decent.
Definitely don’t recommend this company as the customer service throughout has been very poor!”
“Parcel was not collected as scheduled. When I contacted Parcelcompare to find out what happened, first of all they told me the tracking number is not valid. After I sent a copy of label to them as a prove, they told me the parcel was delivered. I had to prove that the delivered parcel was related to another booking by showing the bank transactions. After length of email exchanges (over three weeks) they told me that I can cancel the booking through their website, only I will be charged a fee which is two thirds of what I paid. It still has not been resolved. It's absolute disgrace that such a company can exists in this country .”
“Absolutely DON'T recommends this COMPANY. When your parcel is not delivered or a recipient didn't have a chance to pick the parcel, it's sent back without your authorization. You will be charged 3 TIMES the postal fee you have already paid for the service WITHOUT your APPROVAL. ABSOLUTELY NOT!”
“Do not touch these people. After lying about missed collections (I was at home waiting on them for 2 days) they then weeks after collecting from me helped themselves to an extra £122 out of my account (I had already paid and agreed a rate of £77) as they said the package was larger and heavier than stated. It was in original packging from when I purchased with the dimensions and weight stated on outside of box, so an absolute lie. Now all my emails to them are mysteriously bouncing back after a few days correspondence with their customer service. An absolute bunch of total scammers.”
“I had a parcel to be delivered form the UK to Spain. I paid express, it still has not arrived. I called TNT directly, they said to call 'parcelcompare'. There is no direct contact details to talk to a human. They still have not delivered my parcel, but taken my money for express. I am fuming! DON'T use parcelcompare website. Go through the delivery company directly. I made that mistake!”
“I paid express through their website. I sent a parcel from the UK to Spain. TNT were great with collecting the parcel, but my parcel still has not been delivered in Spain. I called TNT, they said I would need to speak to 'parcelcompare'. There is no direct contact number that I can call to talk to a human. DON'T use this website, use the companies website directly. I made that mistake!”
“My parcel cam back which was clearly dropped and completely damaged with several parts missing. The item was already 3 days late being delivered to customer which they then refused due to lateness. To receive back in this state was disgusting. They are now trying to avoid the claims and I will taker this matter as far as it needs to go.”
“Very bad company be aware dont use!! Customer service is like talking to the wall!! They increased value of my package from £50 to £300 and never admitted they're mistake on other side very big custom charge.!! Unprofessional!!!!! Avoid.!!”
“This is a terrible company, do not use it! They lost our boxes, we paid for £1,000 of insurance and having submitted our receipts and details of over £1,000 worth of goods they lost, they have taken since July to get back to us and now at the end of September they are saying they’ll pay us £50! It’s ridiculous and that was the cost of the extra insurance. Their customer service is atrocious! AVOID AT ALL COSTS!”
“My dealings with Parcelcompare probably rate as the worst experience of my life in terms of customer service and delivery but sadly 0 stars is not an option. I sent a parcel to the USA, with all of the documentation and labelling required. I had purchased enhanced cover for the items included.
It would appear that Parcelcompare mixed up my parcel with another parcel sent on the same day. My parcel was then sent to the Philippines whilst someone else's parcel destined for the Philippines arrived very promptly at my brother's home in the USA. I have had to send dozens of emails to chase this up. My brother has had to be in touch with Parcelcompare many times to get the Philippines parcel collected from his home so that it could be sent to its true destination. After a month, part of my parcel arrived at my brother's home, after it had spent 3 weeks apparently at customs in the Philippines. The box was different but the internal packaging and a couple of items were still there. The majority of the items were missing. Three months later, I am still £20 in deficit as Parcelcompare processed the refund incorrectly the first time and then still haven't processed the full outstanding balance after further repeated emails. Their offer of a £15 discount on my next parcel is a bad joke - I truly hope that I never have to deal with Parcelcompare again.
On the other hand, I feel lucky that Parcelcompare hasn't tried to charge me more - I understand that the person who sent the parcel to the Philippines (with which my parcel was mixed up) was charged an additional excess to his card because my parcel was heavier than his! Imagine actually having to pay for Parcelcompare's error - although at least the contents of his parcel weren't stolen as a result of Parcelcompare's incompetence.
I have received no explanation for the error in terms of the parcel mix up and no explanation or apology for the error processing my refund.
At best, they're incompetent. At worst, they're scammers.”
“Have had money taken out of my account after i paid for parcel to USA. The wankers said it was heavier than i said it was. Once they delivered it i was told 3 weeks later i owe them more money. They stole it out of my PayPal account. Don't deal with this robbing company”
