“They may be cheap but when it does, putting it right is not going to be easy. My first and ONLY time I used parcelcompare resulted in my item was received by the purchaser in a totally unusable condition.
"Yes we will look into it" they said, provide pictures of the item and the packaging and we will consider a claim. How are you going to explain the condition of the parcel after it has been cut open to remove the item, only to find it no better than scrap.
TO BE FAIR.....customer services were on the ball in replying to my numerous emails. One of them tried the empathy vote saying
" I would feel exactly the same if I was in your position"
Flip side is, as a gesture I had the cost of postage refunded, which to me is a owning of the problem and admitting I had a claim.
YEAH RIGHT
Best advice.......stay well clear of this service...wish I had”
“Dreadful company. Avoid at all costs. They didn't send the shipping labels I needed to post my parcel, and it was impossible to contact the company. None of the contact or messaging links on their website worked, and there's no phone number to call. In the end I contacted the carrier (TNT) directly out of desperation as the parcel was due to be picked up and I had no labels. Luckily TNT were helpful. They emailed me the labels within less than a minute of me calling them, and I was able to send the parcel. I will never go near ParcelCompare again. They're a scam. Much better to deal directly with the carrier without a middleman. Beware of using them, they're crooks. A complete ripoff. If I hadn't contacted the carrier directly, I'd never have received any shipping labels and would have been unable to send the parcel. And there would have been absolutely no way of ever getting a refund as ParcelCompare are not contactable.”
“Absolutely awful company. I thought I was getting good vlue as the price seemed reasonable but sending an equipment part from London to Ireland, which normally takes three working days is still not here after three or four weeks. Firstly parcel went missing, then it arrived back at the senders address. We informed them of this, not the other way around. Then they asked us to provide labels which they supplied in the first place. Then they asked us to re book the delivery. It just goes on and on. It has cost us about 500 to 600 euros and we cannot even phone them as they do not provide this service. Disgusting service from a horrible company”
“Dreadful service. They refunded me when my parcel got lost - but didn't seem to realise that a refund entails giving me my money back! They sent me dozens of emails explaining why they hadn't sent the money and eventually I just gave in and wrote to my MP. A lot of good that will do as well!”
“I should have looked at these reviews before using the company. I paid them £70 to ship a parcel to Japan, they told me the address was incorrect and my time to ship had lapsed. I would get my parcel returned to me but at a cost of £93, which I refused to pay. They then took the amount straight out of my bank account! My bank were too late to stop the amount and I still haven't received my parcel back, despite it being in the next county. Since when does it cost more to ship to the next county in the same country, than sending overseas? They now have a very expensive item of mine and £163 for doing nothing. No doubt they'll sell my item and make even more money from it. All attemps at contacting the company have failed, they refuse to answer emails, letters of complaint, nothing. If you are looking here to get some advice about using this company, I'm pleading with you - DON'T! Complete scam artists and have reported to Trading Standards.”
“Thought great del good, sent 2 car seats 30 kilos but sent 45 kilos to cover costs. Just taken another £100 claiming 111kg and driver lifter outer of my car. Like to know who can pick this box up”
“Absolute joke, expensive delivery because I needed it by a certain date, shows up 6 days late, if they couldn’t deliver a package on time they should of guaranteed it, also tried to charge on top of that, and no help or support what so ever”
“Company wanted to charge me after the price was agreed and parcel sent. Claimed that the shipment was audited and surcharges were applied, as the package was found to be larger or heavier than declared, which has increased the price. Requested a photographic evidence, rather than providing evidence themselves. Wanted £64 pounds more, I paid £17 initially for the parcel. I contacted my bank and stoped future payments to them in case they attempt to take money out of my account and said that I will report them to Trading Standards UK. Also emailed them that "Once a price has been agreed between the trader and consumer it is deemed reasonable and legally binding. I am under no legal obligation to pay further charges. Furthermore; if the trader didn’t want to carry out the service at the agreed price then they should have informed me of this prior to performing to the contract. This would have given me the chance to either agree or decline the amended price". They do not have a leg to stand on in court, and they will never make a court claim.”
“Had a similar terrible experience as mentioned by other customers. Parcel returned without any indication why, customer services took ages to tell me what was happening until it came to charging me a return fee. Would not use again or recommend to others.”
“ParcelCompare Are a complete unethical con.
Despite me giving measurements and weights from the box and they told me It was incorrect and oversized. They are charging me an additional £60 on top of the previous £60.
This company is unethical!
The communication with their chatbot “Lewis Enfield” is infuriating.
DO NOT USE THESE GUYS…… Im not even calling it a company. Save yourself And go direct to UPS”
“Can’t talk to anyone on the phone. When I registered the page kept getting my address a bit wrong but this has happened with other companies and drivers always call if they find it confusing. ParcelCompare driver didn’t. I’d waited all day for nothing. Why didn’t they call??? I’ve been directed to a page on their website that doesn’t work. Have I lost £37? If I get reimbursed I’ll post that on here. Fat chance!”
“AVOID THESE ROBBERS !!!
Sent a model RC Plane with these Bandits, the weight was 3 kilos it arrived broken.. the cheeky Bastards had the nerve to say I was 90 kilos overweight Haha a balsa wood plane. They asked for £90.50 for the excess weight. Said they were taking it from my card payment that I used. Pity i cancelled the card after reading negative reviews about them..
Please don't use them it's there way to Rob you..
Should be fully Investigated by th fraud squad..”
“Extremely disappointed. Used their courier services three times. The first time everything went fine. The second time they missed 2 pickups. I am currently trying to sort out my 3rd pickup and after 4 attempts (so far) the courier didn't do the pickup. One word of advice....STAY AWAY!!”
“A terrible company with poor ethics. They waste your time and take your money. The fail to deliver a service and should be avoided at all costs. Tanveer Alam of the escalation team is a useless individual. They fraudulently took money from me and failed to deliver goods to our newborn son. I will never use this service again.”
“Complete nightmare, didn’t return my parcel in tact, refused to pay out on insurance and charged me an extra £220 for weight discrepancy, I’m now nearly £1000 out of pocket! Disgraceful company that should never be trusted or used!”
“I wish I’d read these reviews - paid £150 for my parcel delivery last night 8/2/22 for fast delivery to the USA 11/2/22. No documents sent to me, numerous emails begging someone to help me, literally the most unhelpful organisation I have ever come across , it’s made me cry. Customer service is a joke and I beg no one to use this company - took my money and couldn’t give a damn what happens to me or my parcel which is still stuck in my kitchen. I’ve approached my bank for a charge back as they have not fulfilled their obligation of the service I paid for - for parcel to be picked up today.”
“Parcel Compare is the worst carrier I have ever used! My parcels were delivered to a different place around 450 miles away where I was forced to go to complete the customs clearance. Moreover, all my parcels arrived in terrible condition, but Parcel Compare accused me not of using strong enough packaging material. I'm going to take Legal action against that shameless and totally unprofessional carrier. I would not recommend this so-called "carrier". AVOID!”
