“Would give 0 stars if I could. Worst delivery service and drivers are just a bunch of lazy liars. Drivers don't even attempt to deliver the parcels, they just mark that "noone is home". Complaining to the depot they admit that driver was 3 miles from my address ( according to GPS) marking that I was not home!!! No card left - (obviously!). Regardless this evidence nothing can be done about that - "sorry we'll try again tomorrow". All three 'failed' attempts look the same, I was at home waiting for parcel each time. Complaining to live chat or customer services on the phone they just hung up during conversation or give misleading information. Complaint resolved with some ridiculous excuse - apparently I live on "unaccesible hill". Wow! Lost for words... where is that hill I never even noticed?! Finally give me option to either pick up from "local" depot which is 20 miles from my house or pick up point for a charge! What a joke!! Using them will make your blood boil!!! Avoid like a plague!!!
Worst thing is they deliver parcels for post office - why on earth would they use this awful company. Just use anyone but them.”
“My package from the USA was helld pending customs at Heathrow then Coventry by Parcel Farce as I call them. Somehow, they take control on occasion between unloading the aircraft and delivery. This particular parcel was held for a couple of weeks in their warehouse before I was notified of charges which included £12 to them for service (what) of which I was not happy. Thousands of packages arrive at Heathrow but being held up and charged for for unreasonable time periods? - no, they’re not! Those picked up by PF don’t go directly to customs but are intercepted by P Farce and taken to their warehouse BEFORE customs inspection - fair or honest??? I am now being subjected to this same nonsence for another package from the US, and probanly another £12, which reached Heathrow on 23 Feb (today is 26th). Other companies ie Fedex, JBL etc., usually get packages to MY HOME in a couple of days from Heathrow WITH NO HANDLING CHARGE.
We’re all well aware by this time of the highjinks of P Farce and this is another ploy to relieve some customers of their cash. Requested explanations have proved futile. PF needs investigating on this game too and hopefully put out of business…….after refunding my £24..”
“Waited all day for a £480 parcel tracking driver around the town. Eventually tracking said attempted delivery with note through door. Nobody had turned up at all. Contacted company sending who found he had tried to deliver to the wrong address. Wrong on two counts . He delivered to …Grove instead of … Hill and postcode 7HU instead of 7HY. The latter takes you to our house. Driver is plainly either illiterate or blind. Still awaiting delivery next day (today) but with no tracking number (I have asked the company to get one so I can follow him around town all day again. This is fifth time Parcelforce have failed in three different addresses all over England - from delivering to a neighbouring village to slipping a note through letterbox (twice on same delivery but caught red handed the second time in Sussex and the same in Lincolnshire fir inv me to drive 15 miles to the depot to collect) Parcelforce is without doubt the worst delivery group in the Uk and I sincerely hope that it loses all custom and goes bankrupt.”
“They keep saying delivery attempts failed but I was at home each time, even if they did show up, why didn't they leave the parcel? every other courier leaves parcels in the porch”
“Said the attempted to deliver my parcel when I have CCTV footage times and dates and no one has come to my address. I then phone them which was no help and they sent the parcel back to America, nightmare company.”
“This company has been disappointing. I sent a package to the US, and it's been over three weeks without delivery. Adding to the frustration, their support is non-existent as there is no available support number. This company is unreliable. Save yourself time and mental stress; avoid sending packages with them.”
“I awaited my parcel delivery only to find that the driver had been to the wrong house and put my card in another letterbox not mine. I then rang customer services and the lady I spoke to was so helpful she arranged next day delivery for me. Then after the call a neighbour from 7 doors down the street bought the card round to me to say it would be taken to a local post office. My door number is huge and could not be missed, this caused some frustration for me as parcel clearly addressed.”
“The worst delivery company ever.
But most of all we have the worst delivery driver. I paid for next day as it was urgently required. Because he wouldn't leave it in my safe place that's also covered by CCTV. It took 4 days to come and then we had to collect from the local village. We live in Skirlaugh but work in Hull. The driver won't leave with neighbours let alone try them. Knocks on the door instead of using ring doorbell. Even though I've seen him and called to him he has totally blanked me.
This is the only company I've ever had issues with. All others deliver to our safe place or neighbours without issue. They get 5* rating. If I know my supplier is sending by Parcelforce I ask them to use another courier as this guy who regularly delivers to HU11 is ignorant and unhelpful and as we pay for the service it should be drastically improved.
DO NOT USE PARCELFORCE!!”
“Just genuinely blood terrible service. Absolutely atrocious.
I ordered second hand goods off someone on Friday evening, they dropped it off first thing on Saturday morning and paid for ParcelForce Express 48 service, meant to be trackable and delivered within two working days.
Parcel wasn't picked up Saturday evening or all day Sunday. Fair enough, I thought, it's the weekend, and it did say two working days.
Monday, nothing. Bear in mind as well that the tracking number the seller had provided me with (which was correct) wasn't working this entire time.
Tuesday, they had finally collected the parcel. I had rung PF multiple times but was continuously put through to their bloody stupid automated service. I emailed and they said it should be delivered by Thursday 7pm.
Nope. Not even at the delivery hub on Thursday evening.
It had been sorted at the hub and sent to the delivery depot at 08:56 on Thursday morning. How the hell it wasn't at the delivery depot nearly 12 hours later, beggar's belief.
Now delivery is meant to be Friday. At this point, I don't care if it's late anymore, so long as it gets bloody delivered.
Terrible. Absolutely terrible. Seller has been a star throughout this entire thing but I can not recommend avoiding ParcelForce enough.”
“Crappy service all round. I was sent a package from Holland with the Dutch postal service. ParcelForce never informed me they had it and when I tried the tracking number it said delivery had been attempted twice when I was AT HOME both those times! It's now been a week and it was supposed to be here 2 days ago. I spoke to a "customer care" person on their chat app who was just ignorant and rude.”
“Seen so many bad reviews about ParcelForce and how many people haven’t received parcels or their parcel has turned up but contents missing and that is what happened to me today, parcel arrived but when I went to open the box I saw that the seal had been broken and the contents of my parcel had been taken, £300 worth of jewellery stolen. I am absolutely disgusted that these people think it’s okay to steal peoples parcels, luckily I have been refunded by the company who will also be reporting this and investigating further but I highly advise people NOT to use this company and if you are ordering something online, if this is the delivery service used then I really wouldn’t bother as your item may not turn up. Do not trust this company to deliver your parcel.”
“I'll not be using Parcelforce again most unhelpful company. A parcel was delivered to the house but no one was here to receive it has most people have jobs! to go to. The time estimated was between 7am to 6pm. When I tried going online to re-arrange an option for a Saturday delivery I was unable to.
These drivers are clueless if there isn't anyone at the house for god sake leave it with the neighbors who can sign for it.
For this reason I will not be using them again. No wonder the company is such a mess.”
“Parcelforce have, so far, failed to deliver every single parcel entrusted to them at least once. They have also failed to leave a card every single time, across multiple addresses in multiple cities. They claim to be unable to deliver to the local post office as they claim there are no post offices close to where I live; there are two within a mile of my home.”
“Several attempts to deliver - the last failure because they couldn't find my address (I don't believe them, obviously).
Rang customer service in Hatfield and got nowhere.
Heard it was bad, but THIS bad..?!”
“Shockingly poor service...
I have complained to ParcelForce before, I had the same problem before on seven separate occasions.
The same ParcelForce local delivery driver refuses to redeliver items and takes the parcels straight to different random post offices of his choice in the area, without even letting me know nor leaving me a calling card.
On two occasions no delivery at all was attempted, on the other five occasions he attempted one delivery and then took my parcel to a post office of his choice far away from my residence and rather inconvenient to reach, because I have a mobility problem and cannot drive. To add insult to injury, the post offices always charges my an extra £1 to release each parcel every time.
I cannot be right by my front door immediately when the ParcelForce driver knocks, at his beck and call. One one occasion I confronted him with the problem and he was extremely rude and dismissive, saying: "I don't get paid enough to do redeliveries, so you can go and fetch it from the post office".
How do I resolve this recurring problem? The standard of service is appalling, on one occasion a parcel was even returned to the sender without any attempts to deliver whatsoever!”
“Hopeless and inaccurate communication. I am a disabled person living on the third floor therefore I needed to be able to communicate this, to know exactly when the item would arrive and to ask for patience as I make my way down the stairs. There was at no point any possibility of dialogue. They initially tried to deliver on the 23/1 when their text directed delivery to 24/1. I was forced to contact the sender ie. Boots who arranged another date for me 27/1! Instead of which I received another text from Parcel Force plus an email informing me that the item would be delivered today i.e. 26/1. I do now have the item but after much anxiety andstress because of the uncertainty caused by an inadequate and not fit for purpose communication system. I have none of these problems with other delivery systems!”
“There are never no tracking info you don't know when they are coming until it's too late they don't give you delivery time window like most delivery companies do best of all they have your number but can't bother to call”
“was supposed to have a parcel delivered here this afternoon by chris the parcel force driver of the wirral said it was out for delivery he was stuck for 1 hour on the breck road witch is a mile away from where i live then all of a sudden the status changed to delivery attempted he never attempted delivery at my flat i have security cameras sohe must have stolen never even recieved a calling card so i see it hard house he has been never my flat he must be invisible man or something ill hsave to claim my money back and report him to his bosses”
