“Still trying to be united with my parcel.
Failed delivery card left, instructed to collect from depot. Go to depot to collect, a 90min round trip but parcel not available as it was out for redelivery!
Depot refuse to dead drop parcel or leave with neighbour.”
“My parcel was meant to arrive a month ago. 4 rearranged deliveries, and still no parcel. I really hope that parcel force goes out of business, just so people will stop sending parcels through them.
They are terrible.
SERIOUSLY, never EVER use them please.
They are incompetent.
They fail to do their job.
I think I've made my point.
BLEH.”
“Parcel FARCE
No attempt at delivery.
Lied to me on the phone.
Now getting the runaround to get my £15 back for no service whatsoever.
ParcelFARCE trust them to stuff things up.”
“Having waited in for two days for a parcel to be delivered I am still waiting after they sent a message at 6.24 last night saying there was a problem finding the address. Every other delivery company has no problem and this is about the 3rd time we have had issues when Parcel force are supposed to make a delivery to us. I am now going to check which courier is used when purchasing items and not bother if it’s Parcel Force. Useless....”
“Strange how they found the time and expertise to complain to trustpilot because I mentioned another and far better delivery company and got my review removed but they can't organise the delivery of a parcel. Well done. Use your resources where they are really needed. Still got a one star review just like all the other countless ones!. This review is based on my experience with you as a courier delivery service and in no way malice. Have a nice day”
“I have re-arranged my afternoon to be in for a delivery. I have just received 2 x texts saying the delivery failed and my parcel is at my local Post Office - a card has been put through my door.
I have been ironing by my window so I KNOW that Parcelforce have not been to my home this afternoon. AND there is NO CARD through my door.
I live in a remote area and the driver clearly couldn't be bothered to find me. I now have to go to my Post Office to collect my Parcel ... that will take me 45 minutes on another day! Not happy! I am now on hold to Customer Services to complain..... Make that was on hold - they have just cut me off!”
“Parcel was sent to me with 24hr expres I actually got the parcel 8 DAYS later grrrŕr. made various phone calls each time I was told someone would contact me not one person did , avid like the plague”
“I ordered weightlifting shoes from adidas and paid £3.99 for it to be delivered within 1-3 days. Initially Ive received an email saying it will arrive on the next day and has asked me if I want it left in the post office as I will be at work which I agreed. They then emailed me saying theyve tried to deliver my parcel at 18:13 which is not true as I was home that time. Next day has come which theyve again tried to deliver into my front door but I was at work at 10:13 which was understandable. However, they again returned it to their distant depot like the day before instead of leaving it in my local post office. Next day (friday) ive rang them and the guy told me they are just holding it in their depot for now and wont be delivering until monday. Because of this I will be competing in my powerlifting competition without weightlifting shoes. Whatever I wont expect good service from parcel force from now on and neither should you. They can go keep my shoes in their depot and shove up their pussies. Ill just buy another one”
“The absolute worst parcel service I have ever used in my life. Rude delivery drivers, lazy customer service, and misplaced parcels.
I've had the misfortune of relying on their service twice over the past year, and both times they disappointed me. They don't follow basic instructions, nor do they follow up with things they said they would do.
They never left me slips for missed deliveries. On one occasion I emailed requesting redelivery, they confirmed the redelivery day, and then the parcel didn't arrive on that day. I called and they said that there was no redelivery request, but it was being held at the depot. I go to the depot, and it turns out that they had misplaced the parcel, and no one had bothered to look for it to redeliver! I had to wait nearly 45 minutes at the depot for them to find it.
With another parcel, they arrived on a completely different day than promised, and were rude, telling me that I took "too long" to answer the door.
I implore you to avoid them at all costs.”
“I was at home all day waiting for the delivery as the delivery track said it was out for delivery today. No one come, no one call me or send me a text and as time goes by I search for it and a message appears saying it could not be delivered... I will never buy nothing again from someone that use parcelforce delivery. Now what am I supposed to do???? Stay at home every dam days until finally the delivery guy decides to show???? It's a very important parcel for professional use. Worst service ever”
“If I could have give 0 stars I would have, but The minimum I can give is one star which they don't even deserve.
Not only they don't even attempt to deliver, but they also lie saying that they tried to attempt ( we were at home all day and nobody buzzed, called us or else)but nobody was in;
then they say a " we missed you"card had been left, but the truth is there was never a card left anywhere. trying to speak top them is as bad as trying to speak to HMRC. Never ever again I will purchase anything if the delivery service is Parcelforce, NO WAY !!!”
“A company that clearly doesn't care about people's complaints emailed to them. For them to email back saying they would get in touch within 3 working days... On a Thursday.. Was impossible to actually speak to anyone on the phone. Told me they would be delivering my (delicate) parcels at 11-12. As a worker I went out of my way to be home for 10:50 to find a card saying they missed my delivery. At 10:25. Have to wait another day with the thought of this terrible company throwing my parcels back out at there depot. If I had known parcel force would be delivering, I wouldn't have ordered. Very disappointed.”
“I knew a parcel was coming tiday whilst I was out so left instructions on what to do with it, leave in safe place which was specified or leave with neighbour... I get a text to say it had been taken to my local post office which shuts at the same time I finish work 5 miles away.. what is the point in advising what to do with a parcel if no notice is taken. .... ironic thing is that there is a box you can tick on the card to leave in safe place obviously my courier couldn’t be arsed”
“First time having a good experience, Mark my delivery driver was great and arrived exactly in the specified time slot. Parcel come with no signs at all of damage and looked to be handled with care.”
“This company is a joke . Husband has taken time off work to wait for a parcel was told coming between the hours of 11.00 -12.00 ( little van on screen , saying near house ) never turned up and disappeared from the tracking device. WOULD not recommend. Tried calling customer service centre was meant to call me back .. never did ...”
“This company is absolutely a joke!!!! I ordered from Addidas 2-3 days delivery just on time before I was moving to a new address. I’ve got an email comformation telling me that the delivery will arrived 2 days before my moving. It didn’t happen. I called the the company the lady told me to arrange a new delivery to my new address without charges as it was they fault and now my parcel is lost and nobody from this company knows who took the phone (why they record conversion if they don’t want to check them to check who talked to me)... now who knows what do I need to do to get my parcel. Also I will call addidas to complaint about this delivery company... I don’t understand with one 1 star from the reviews joe Addidas can deal with this people. Sooooo annoying and so rude !!!! The staff are so competent!!!! Never ever again deal with this people :(”
“Unable to change delivery options. I rarely receive from parcelforce so expected it to go swimmingly like all the other delivery companies. I should have selected neigbour or safe place but now it wont let me do that. They have just failed another delivery. no options at all to change to leave in safe place. Terrible”
“What an absolute awful delivery service!!!!
A large item sent on a 48 delivery, I have now been wait for 10 days for it & still no farther forward. I have rung everyday with promise after promise that they will call me back & still no response!?!?!
Avoid at all costs as they are unreliable & generally rubbish at delivering parcels.”
