“Day 8 of a 48 hour deliver and the parcel has reached stage 4 of 6! It took 6 days to travel from post office to collection depot a distance of 50 miles.
This was over New Year but the parcel should have been collected on the morning of the 27th. An ordinary letters posted at the same time 9:15 am arrived next day.”
“Useless. Paid for a TV and Surround sound to be delivered on Saturday. Got a text saying it would be delivered on Friday, went home. Only the surround turned up, rang them, loads of apologies, no sign of the TV yet and no tracking info. Avoid at all costs.”
“My parcel was due today I had a text from Parcelforce saying their driver Natalia was going to deliver between 4.55pm and 5.55pm and they failed to deliver it went from out for delivery to straight back to depot in Poole the driver didn’t even bother to attempt to deliver it, bloody useless it’s the second time they have done this, I reckon they get to Friday and can’t be f**ked to deliver parcels, knowing they won’t have to attempt redelivery until Monday, I didn’t spend £115 on a chicken house/coop to have these cowboys mess me around. If I could give zero stars I would... feckin useless delivery service.”
“Parcel was meant to be delivered today between 3-4pm. Tracked at 6pm and read that the parcel was returned to the depot. I was at home waiting for it. There was no note delivered or any attempt to deliver. Or the driver just didn't bother at all.”
“Had a text to say delivery between 3pm and 4pm...next minute a message coming in at 13.45 saying they had tried to deliver & put a card through door..I was in the house!! Perhaps if they try to knock as well it would be something...I have a back door...try that as well..really disappointed.”
“Never had anything on time from them
Ordered a particularly big order being delivered by amazon, parcelforce and royal mail
Ordered on 29th december, and all arrived by today EXCEPT from parcelforce. I contacted them and there could be a delay to the end of next week apparently.
Worthless.”
“Ladies and gentlemen I present you the greatest British comedy called Parcelfarce. I sent a package via USPS to UK and it arrived in London 4,000 miles away in 4 days.Then it was noted as package “damaged” so it sat in one place for 3 weeks before it was “repaired” and sent on it’s way. So then it arrives 150 miles away the next day on a Saturday so delivery would be that Monday but low and behold they say the address is “insufficient” and can’t be delivered. So a phone call was made to have it sent to apartments’ main office to be picked up and 3 days later they finally got it there! The package was bent at corners and looked like it was used in a soccer match and inside a cheap plastic bag with a ziptie...spare no expense! So 4 weeks and 2 days later our son got his Christmas gifts on January 2nd....this delivery company is more damaging to your economy than Brexit ever will be...cheers!”
“Awful service throughout! Offered 2 working day delivery of insured item at £68. Still not arrived on day 4. Customer services seek to reply within 5 days!
Nothing good to say about this company. Could have hand delivered the item for less.”
“Failed to deliver parcel on two separate occasions. Waited for them, took time off work, they never called or gave any explanation. The tracker showed the driver returned to depot at 5.30pm even though they are supposed to work until 6pm. Really unprofessional and poor regard for customer. Will never use them.”
“I used to think Hermes was bad. It had been listed as out for delivery and I was given a time slot,it didn't turn up. I called first time and was told it would be with me before 6.it didn't come, I called again..
my order was never physically on the van. It was meant to be next day. Don't use parcel force if you need something asap.”
“Absolutely no point giving the estimated delivery time if they only deliver 3 hours later than communicated and leave no attempted delivery card or no directions.
There are other couriers who always deliver on the dot, sadly some retailers have decided to use the services of Parcelforce which simply mean I will need to stop purchasing from these retailers not to go through a nightmare of an experience.”
“98 yr old birthday surprise delivered to totally different postcode and signed by a total stranger!
Parcelforce say they closed my complaint as the package was delivered????? They won’t deal at all or accept responsibility although they admit delivery to wrong postcode wrong person !!!! This is appalling!!!!!”
“Absolute trash, sent a PC to wales, they destroyed it completely and I cannot claim for it because it is an All in One PC that has a monitor built in.
AVOID AT ALL COSTS.”
“Ridiculously bad courier. Missed Christmas delivery to Canada, claimed to have attempted delivery on the 28th but they did not, we were home all day and CCTV shows nobody arriving nor was any card left! Cannot get anyone on the phone and online tracking shows my expensive parcel has already been sent back to the UK!! Worst service ever. Should be a fun time trying to get my money back”
“I sent Christmas presents to my family in England from Northern Ireland a week before Christmas , plenty of time to get there in fact was assured it would be there much earlier . It’s now the 28th December and parcel still not delivered , I am furious is an understatement and will never use them again”
“The keys to my new apartment were due for delivery on the 24th December. After not receiving them, (or any proactive effort being made to contact me about the situation), I called their customer service.
The gentleman I spoke to was at best uninterested. He explained the keys had been sent by them to the wrong depot and that there was “no way” in which I could get my keys out of “the system” as they were “fully closed” until the 27th.
I asked to if it would be possible to move the delivery earlier on the 27th. He declined.
I offered to pay the difference. He still declined.
I asked if I could speak to a supervisor or manager. He declined.
I asked if he felt this was an acceptable experience. He declined to answer.
When I started explaining that I had furniture on order and why I needed the keys. He disconnected the call.”
“This service is a joke and issues arise only with them! Paid extra for a next day delivery, and received multiple texts of a time slot when the driver is meant to come. He then comes nearly 2hrs early without even bothering waiting for me to get to the door! Left a blank card for collection not even filled in and gone...customer service is completely useless since not able to address any issue while drivers are free to keep upsetting customers. Completely unreliable and surely not worth to spend any money on.”
“Christmas parcel which was sent via Parcelforce on a next-day delivery service has ended up at the other end of the country and will not reach the recipients in time for Christmas. How they managed to mess this up is beyond me. I will not be using Parcelforce EVER again, they are incompetent idiots.”
“This is a zero star review - I actually cant believe they get away with this "service" How come they haven't appeared on watchdog or any other consumer rights programmes. Every be AWARE - so yourself a favour and just use any other company. If you have to WALK your parcel to the recipient you are better off to do that trust me! PARCELFORCE IS A SCAM TAKING PEOPLES MONEY and ZERO comeback. Customer service is non existent as well - AVOID!!!!!!!”
