“Abysmal service, I didn't think in 2019 you could survive as a business being so completelly inept and lacking any basic understanding about how delivery services or public relations work.”
“Packaging was badly damaged to the point they couldn't deliver because the slip with address was not legible. Package was sitting at their depot for over a week until I contacted them. When I gave delivery address and rearranged delivery, they did not show up clianibg packaging was damaged. Package had been damaged a week before so why hadn't they resolved this? No communication and poor customer service. Would never use them again.”
“A few months ago I had a parcel being delivered by parcel force. I popped out for 20 mins and missed them by 5 mins Called and chap said he would call driver and he would come back. Never did. Called again and they agreed not to deliver before 12 . They did so called again. Asked to deliver to village post office. I went to collect it and they tried to deliver at home. I got a message to say I had to collect at their depot some 40 miles away. Complained and finally received the item then next week. Again another delivery within 48 hours. Received an “interactive” text. ( returned message and tried to call number but error message) to say SHOULD be with me 12-1pm. Checked online tracking and said still in depot. Called at my expense to see where parcel was and told was out for delivery and time approx. That means he could come any time during the day. Would not except telephone complaint and given wrong telephone number to call and complain. If I was told all day I would not be happy but that’s there system. But telling me should be 12-1pm is misleading. Appalling service”
“A young lady delivered a very heavy land rover tyre to my son’s house this morning - not remarkable in itself. That the road was closed at the time and that she had to roll it 100m down the road to get to the house showed real commitment. Well done her!”
“If I could give a zero star I would, I paid a real good money for them to delivery my item in four days and its been 8 days and still not delivery I just can't believe it I used their priority services, hope I doesn't get lost at least it is of great value the package and the money I paid!!! very disappointed should know because Royal Mail also lost two of my itens in the past and I didn't
even got the rebound for it!! hate their terrible services!!”
“Awful service. 2 parcels sent using their Express 24 service. Not yet arrived after 4 days despite being marked as out for delivery.... Apparently the driver ran out of time and they won't now deliver until next week as the weekend delivery surcharge was not paid.... Why would you? Dispatched on Wednesday for 24 hour delivery. Other companies consistently get this right.... DO NOT USE PARCELFORCE if you need your item to actually arrive on time”
“If I could give 0 star .. that’s what they deserve..
Paid next day delivery
Was deliver but not to me...
Contacted parcel force 2 time.. the keep you waiting on the line (extra 60£ phone bill)
One member of staff didn’t call back... other one hang on me.. called depot explaining they trying to contact person who delivered who knows where as address and name of business is big enough for half blind person not to miss..
last call apologies to me that driver finish for the week .. he will be back on Monday ... ( what about his phone? ) he can still answer the phone and remember where he left the parcel..
well Monday will be to late for birthday present ...
they never call back... rude staff...”
“Firstly driver never finds the correct address then they make note on behalf of you to re-arrange delivery without any date or instructions, when you call them money making policy never get through right department, staff on the phone also not helpful at all as you ask them search address on their database they said what address you say we write so it means they don't have address database?? Also drivers never calls on provided numbers as they are self employed so it's not their responsibility to deliver parcel on right address and on right time.”
“The driver didn't ring my doorbell. With four people in my house I was surprised to find the slip saying I had to pick the package up tomorrow.
Unsurprised by the 1.18 stars Parcelforce has and will not willingly use them again.”
“I can't believe the incompetence of this organisation. I was due to receive a delivery on Monday of this week (which had taken 7 days rather than the 2-3 advised). I got a message on the tracking system that the driver 'could not find our address' (!) - despite the fact that Royal Mail delivered various letters and packages to our address that day. I therefore called the helpline to request delivery to the local post office offered on the automated system. The system advised me that it would take a further 2 days and that I would have to pay a £1 surcharge for the privilege. I checked the tracking system the following day to check that the delivery had gone out to the nominated post office and was dumbfounded to see a message that the parcel could not be delivered because the post office that the system had nominated no longer existed (!!!). Completely frustrated I rang the Newcastle depot and was told that they didn't know why their system had identified a non-existent post office but that the parcel would definitely be delivered to another local post office (the one we would have chosen had the system given us a choice) the following day. Given the level of incompetence shown so far, we perhaps should not have been surprised when the Parcelforce driver arrived at the post office without the parcel and just said that we should call the depot - it wasn't his problem. The only solution at this stage is to ask the despatching company to re-send another product via UPS or DPD who will have no problem finding our address and delivering probably the following day. I don't understand why anyone would use such a useless organisation. They deserve to go out of business.”
“I organised my parcel for delivery today with Parcelforce, having looked at my emails to track my parcel it’s saying, “attempted delivery today”
& that the Driver should leave a card through letter box
no delivery was attempted. No delivery card left!!
They don’t even deserve a 1 star !!
VERY DISHONEST & VERY DISAPPOINTED !!”
“Clicking on "driver brings label" apparently doesn't mean that the driver will actually bring a label. And all they can do is re-book your delivery for the next day. No discount, no voucher, not even a proper apology.”
“Guys, this is the worst customer service in ANY British company in my experience. I don't understand why the very good French La Poste and Chronopost in France automatically redirect their parcels through Parcelforce? I have had to call them (at my own expense and time) TEN times exactly and still haven't received my parcel from France and it has been three weeks! Their drivers are careless and very poorly trained
The British consumer rights council and parliamentary account committees should be looking into this company and how it is abusing the consumer and getting away with it.”
“An absolute nightmare of a company! An expensive item was posted to me on 23/07 with ParcelForce 24 service. ParcelForce claims they have attempted to deliver it to home address 3 times (leaving no card or info whatsoever). On Monday 29/07 I’ve scheduled redelivery for next day so 30/07. They didn’t deliver it as rescheduled, claiming there was a problem with delivery address (????). I spoke to several consultants, including a Manchester Depot one and he reassured me the problem with address is now resolved and they will deliver next day, so 31/07. I haven’t received the parcel on 31st neither. I called them again complaining on the service and the fact I have stayed 2 days at home waiting for the parcel, which they didn’t even attempt to deliver at all. We scheduled new redelivery date for 1/08 and changed the delivery address to the nearest post office so I could go to work normally and not wait for the parcel whole day. On 1/08 in the morning I called them to make sure they will deliver as promised, but the consultant told me that the system shows that there is no redelivery scheduled (?!!!) and he scheduled it only as we spoke promising again I will get the parcel on that day. Obviously, I didn’t receive my parcel as promised so I phoned them again and they told me that due to some kind of delay it will be for sure delivered on 2/08. I haven’t received the item on 2/08 neither so I phoned them again asking why, and they told me it will be delivered on MONDAY 5/08 without giving any explanation why it hasn’t been delivered yet. To sum up, I kept ringing them every single day since 30/07, speaking to different consultants from my depot but also national-wide, and they were lying that they will for sure deliver next day, but the parcel never arrived!!!! On 2/08 I’ve decided to collect my parcel myself from the Manchester depot because otherwise I’m more than sure I would not receive it at all with such poor service like this. As the depot is in an industrial park more that 8 miles away from where I live, I took an Uber and paid £40 in total for the trip, which is additional cost at my expense. Dreadful service, unhelpful staff and a bunch of liars! I made a claim, so hopefully I will be compensated for this exceptionally bad service and additional amount I had to pay in order to get my parcel “delivered”.”
“An absolute nightmare of a company! An expensive item was posted to me on 23/07 with ParcelForce 24 service. ParcelForce claims they have attempted to deliver it to home address 3 times (leaving no card or info whatsoever). On Monday 29/07 I’ve scheduled redelivery for next day so 30/07. They didn’t deliver it as rescheduled, claiming there was a problem with delivery address (????). I spoke to several consultants, including a Manchester Depot one and he reassured me the problem with address is now resolved and they will deliver next day, so 31/07. I haven’t received the parcel on 31st neither. I called them again complaining on the service and the fact I have stayed 2 days at home waiting for the parcel, which they didn’t even attempt to deliver at all. We scheduled new redelivery date for 1/08 and changed the delivery address to the nearest post office so I could go to work normally and not wait for the parcel whole day. On 1/08 in the morning I called them to make sure they will deliver as promised, but the consultant told me that the system shows that there is no redelivery scheduled (?!!!) and he scheduled it only as we spoke promising again I will get the parcel on that day. Obviously, I didn’t receive my parcel as promised so I phoned them again and they told me that due to some kind of delay it will be for sure delivered on 2/07. I haven’t received the item on 2/07 neither so I phoned them again asking why, and they told me it will be delivered on MONDAY 5/07 without giving any explanation why it hasn’t been delivered yet. To sum up, I kept ringing them every single day since 30/07, speaking to different consultants from my depot but also national-wide, and they were lying that they will for sure deliver next day, but the parcel never arrived!!!! On 2/07 I’ve decided to collect my parcel myself from the Manchester depot because otherwise I’m more than sure I would not receive it at all with such poor service like this. As the depot is in an industrial park more that 8 miles away from where I live, I took an Uber and paid £40 in total for the trip, which is additional cost at my expense. Dreadful service, unhelpful staff and a bunch of liars! I made a claim, so hopefully I will be compensated for this exceptionally bad service and additional amount I had to pay in order to get my parcel “delivered”.”
“I was waiting for my parcel on the 01.08.2019 it never arrived but the driver texted my phone while was sat on my sofa telling me he tyres to deliver.no card left and no parcel the next day well what can I say ?absolute joke I payed 7 pound for this delivery I think people should look who delivers the goods before ordering stay away from parcel force and yes I do not know were my parcel is 5 days later”
“POOR CUSTOMER SERVICE TREATED BAD WEBSITE WORSE ONE EVER
what a performance 3 days parcel force has kept locking my account so couldn't get in got onto live help each time when they did get into it couldn't log out worse ever not easy compare to Hermes, yodel, and dpd even royal mail had a better signing in and out when u could send letters online etc
same old excuses nothing wrong on parcel forces end I tried every browser cleared cookies etc tried on two different computers did the same Parcelforce once again locked me out
I'm fed up getting the run around same excuses being me bad if had own parcel company I wouldn't dream of treating customers like they have with me I hate being ignored I find it very frustrated, angry, condescension
PLEASE AVOID PARCEL FORCE WEBSITE I WANT MORE AND MORE CUSTOMERS PLEASE COME FORWARD IF YOU HAVE EXPERIENCE THE SAME AS ME OR SIMILAR OR COMPLETELY ANOTHER SITUATION REGARDING THE SERVICE”
