“Posted on 20/12/17 on "Express 24 Hour" service. Was 'out for delivery' on 21/12/17. No card left, no explanation. Phoned and was told would get call back to me. I'm still waiting for that call. Emailed. Still waiting for a response to that. Now - 27/12/17 - showing as 'prepared for delivery'. Still not delivered. IF it gets delivered today, Express 24 will have taken 7 days. Not holding my breath. First world prices for third world service. I hope never to have the misfortune to use Parcelfarce ever again. What compensation for failing deliver on time??”
“Inadequate prep for Xmas Clear need to take on more temp staff. Presents arrived in Manchester depot 22/12. Still not out for delivery by 27/12. Shockingly inefficient at an obviously important time when the need for more staff is obvious. Profits befoRe people?”
“Absolutely appalling service. Sent a parcel to Scotland for my elderly uncle on the 19th December using 48 hr express guaranteed delivery. Should have arrived on the 21st but they tried to deliver on the 23rd. Tracking said an attempt was made to deliver. No card was left with him so we have no idea how to retrieve it. He is elderly and can’t travel easily to collect it.
I am so annoyed and disappointed! What on Earth happens to these parcels that they sit in the Glasgow depot for days. Shoddy service. I paid my £13 in good faith! Will never use them again.”
“I phoned on Thursday 21 December to find out about a parcel I was told there was a backlog but would definitely have it for Christmas. Phoned tracking service Saturday night it is at Glasgow depot! So many people disappointed - if you can't deliver the service people are paying for what compensation do you offer?”
“My Christmas parcel to my daughter and her family has been sat waiting in the Glasgow depot since just after midnight on Thursday. Its now Xmas eve and still showing in depot. Some 48 hours servis this is!! Its spent longer than that waiting to get onto a delivery van for its final treck! Daughter advised not to go for it yesterday as its an hours car trip and they probably wont be able to find it anyway!! Useless shower. Never again. From now on its Any Other Service!!! So disapointed.”
“I’m only putting 1 because you can’t put 0! Completely and utterly useless! Christmas present not received thanks to them and couldn’t get answers despite numerous phone calls/email! Need to get their act together! DPD are miles ahead!!”
“sent parcel to Italy on euro priority which should be 2-3 days max. So far its been scanned in the country 6 times, prepared for delivery 3 times, delivery scheduled 3 times, Attempted delivery - premises closed even before the prepared for delivery and delivery scheduled above, yet it was a private address with the person still in and no delivery or card attempted- so a blatant lie. Now been 1 week and still no attempted delivery by their Italian useless partners gls-italy.com who it appears are as incompetent as they come. I rang to complain here and they gave me a phone number of the agent in italy (too lazy to help their customers here) so I had to do all the chasing myself. Range the agent who said they are in a mess and we can collect the next day. My customer had to drive 20 miles to Ancona to then wait 2 hours as there was a massive queue today as it seems no one had any parcels delivered by this useless company. I will be making a claim for a full refund as I paid a extortion amount for a delivery and got self service. Just not good enough for a company and whatever lame excuse they are going to give me its just not up to an acceptable standard. They need to close it down and start again, starting with the italian GLS useless lying counterparts. This is the second parcel this week that Parcel Force cocked up, they wont mess another one up as I wont be using them again. Please use UPS everyone as this company is beyond help and customer service is a disgrace.”
“I've been waiting for an antique purchase to arrive from Scotland on a 48hr tracked delivery. 48 hours would have been yesterday but it does state that their '48hr' service is '2-3 days'. So really it's an 'up to 72hr' service. I made arrangements to be in all day yesteday but it hadn't arrived with my local depot. At around midday today (Saturday 23rd December) it hadn't arrived.
I thought best to check and on the tracking page online it stated that it had arrived at 10am with my local depot (a ten minute walk away) but had been 'Returned to Sender', 'unable to deliver due to 'incomplete address'. Now, I find this very very hard to believe. That an item could make it all the way to my local DO, which means that there was a correct post code on the parcel. Given that there must have been a post code on the parcel, then they would of course have known the street that the address was on. So, the only piece of information that they must have been missing, was a door number (I think a simple door number and post code is all we really need to write on national post for the postal service to have a correct address - could be wrong but that's my understanding).
I'm going to give the sender the benefit of the doubt here and assume that, as operating an online-only shopping service, they're pretty familiar with the format of an address. And the fact that I filled out my own address when I ordered online, that was shown again to me on a confirmation email. Perhaps Parcel Force could employ a similar system? Given that 'addresses' are part and parcel of their service! (apologies for the pun).
I don't believe for one second that there isn't some incompetence involved here. I've had trouble(s) with Parcel Force in the past and vowed never to use them again. I was a little anxious when I realised my purchased item was being handled by them. I'd use DPD over them every day of the week - at least you get confirmation texts with delivery details shown long BEFORE the item is delivered so you have a chance to correct any errors. All the details are also online to view when tracking. There's no confusion about the delivery date/time/address. There's nothing on Parcel Force's tracking service - except hollow semi-promises and where it is in terms of which depot it is with - no expected delivery day (still the 2nd or 3rd day MAYBE). I can't see my address on the tracking page anywhere. I'm absolutely furious about this. How can they not have an address this far down the line of delivery? How can there be no way for any member of staff to be holding a parcel and say "no idea where this is supposed to be delivered to - let's send it back to the sender". I'm now doubly concerned that the tracking page states that the parcel is being sent back to the 'National Returns Centre to determine the senders details'. What? You need to send it somewhere to find out who sent it? This is Orwellian madness surely. There's these things called computers that can help keep information handy. You can even give all the staff devices or apps for their phones to access said information instantly anywhere. Surely Parcel Force doesn't still operate with carbon-copy paper still??
Way way way behind the competition. And I don't belive any of their non-committal service pledges. I'll never be using them. And I'll be insisting my vendors don't send me my purchases by them in the future either.”
“I have waited for 4days now to receive a parcel which was supposed to be 1-2day delivery.
Parcelforce provides a very poor servive and retailers will lose custom using this delivery company.
Understandably Christmas is a busy period....advice would be don't take on what you can't achieve and give yourselves a bad name...like Parcel-farce.”
“My second 1 star review of this excuse for a delivery company! We ordered fresh produce from supplier in Whitby for delivery yesterday- still not arrived!! Supplier confirmed collected by ParcelFarce(sic). Apparently ours is not the only order “gone astray/lost/stolen” take your pick. Totally, utterly useless service and “couldn’t give a damn” customer set ice. They really deserve to go bust. Avoid at all costs”
“Tracking my parcel on website disclosed nothing more than LIES from LEISTER PARCELFORCE.This even got worse when I phoned from Peterborough I was informed that Parcel was delivered and signed for WAIT FOR IT+++++++++++ IN LEISTER ++++++++ NOT IN PETERBOROUGH AS WAS STAITED ON PARCEL SO YES UNFORTUNATLY ALSO THIEVES”
“One attempted delivery card left indicating my parcel had been returned to the Basingstoke Depot. On (finally) getting through by phone to this dept at 8a.m.I was told the parcel was at Aldershot. After another wait to get any response I am told ther are no more drivers available to deliver today ( it’s now 8.25a.m. )I understand this parcel is of fresh food.It was sent in good faith at cost to arrive by Christmas. I am informed by Parcelforce that this will not be happening.
I do not recommend this delivery at all. Appalinservice”
“No update on my order in two weeks with nothing showing on tracking despite paying for priority. When you try and call you have to wait for lengthy times. When you finally get through the customer service advisors are extremely rude and do not want to help”
“Denied parcel had arrived from the USA. No help to trace it. Was told different stories on how the shipment was processed before getting to the UK, even though I was told it hadn't arrived!”
“I sent 5 parcels to Europe, but one never reached its destination. Since then, the calls that I had with the customer service team have been a nightmare.
I called and wrote to the customer service several times, receiving a lot of contrasting information.
The parcel seemed to be lost, a customer service staff ensured me on the phone that they would re-package it, send me pictures and send it back, which did not happen. Two days later, I received an email saying that this was not possible, without clear explanations on what should be done, whilst I made clear that I didn't want to receive the parcel to my sender address, as I'm not living there anymore.
Unfortunately, this is what happened. After 5 weeks, the parcel turned up at my former address, damaged (someone tried to open it as the content might have seemed appealing). On that day, I called and spoke to 5 different people at Parcelforce, who gave me contrasting information. Someone even told me that the parcel had arrived that morning and that my mum signed for it, which was not true. Someone else told me that nothing could be done. At the end, someone at my local depot depot told me that they could organise the pick up and gave me an email address, which was wrong.
Again I tried to call several times, I left a message to be called back, without success. At the end, someone has organised the pick up to send the parcel to Europe... After two months. I'm still unsure whether it will reach its destination.
The whole situation has been unbearable due to:
- damage to the parcel
- delay in delivering the parcel
- bad customer service (contrasting information, lack of help, except in one case)
- long wait on the phone to talk to someone, which also meant waist of money for me
I would not recommend sending an international parcel with Parcelforce.”
“Placed my order to send gifts abroad home on 19/12/17 and they said they would collect my parcel on 20/12/17 to arrive in time for Christmas.
I took the day off to be at home but no one came by 5pm - I decided to call them to see if they would come and apparently the driver never got the job to come pick up?!?!?!!!!
The said they would come first thing next morning and instead came at 4.09pm next day. As a result my package will not arrive home in time for Christmas. I should have paid more to use a real courier service.
LESSON LEARNT PARCELFORCE IS A NO GO!”
“Wish I could give no stars. They've had a bog standard package in their useless hands for over one week now stating delivery address issues, despite them delivering to the self same business address every day of week. Eventually got through their customer service system and spoke to a real live person who said it would be delivered today. Still waiting. Should be renamed Parcelfarce.”
“Disgraceful company! Their staff STOLE all the kids Christmas vouchers out of my parcel and charged me twice the price of the next courier for the privilege - THEY EMPLOY THEIVES!!!! Use any other company!!!!”
