“Spoke to Sharon at Welwyn in regards to my parcel as conflicting information online. She dealt with it efficiently and Chris from the depot rang me back to apologise for the inconvenience caused. He offered me an AM service free of charge which is a really nice gesture :-). Still waiting but the tracking points have been updated so I'm very thankful. Don't listen to the negative feedback from people. I really recommend parcel force they have been great. Yes people make mistakes but parcel force have definetly redeemed themselves! Thank you
Sarah x”
“same happened to me rejected a claim for damaged item then tried to say id not packed it correctly been sending parcels for 20 years rang judge rinders office use another carrier or you will get your item damaged with no chance of compensation be warned”
“They rejected a claim on the insurance unlawfully committing theft and fraud at the same time. I suggest anyone who sees a single parcel force package anywhere on anyones doorstep takes it and destroys it as this is an illegal company committing fraud under the noses of the British public.”
“Driver tried to deliver my parcel but couldn't find my house, which is easily accessible and visible from quite a distance. Did not bother to contact me to ask for instructions, so took the parcel back to the depot. The following day they did not attempt to deliver. I was then promised that the parcel would be delivered on the Saturday free of charge!. I stayed in all day, no news from Parcel Force. This is not the first time the fail to deliver a parcel, I wonder why companies still use them.”
“I ordered an item from a company in France who were obviously ignorant of the reviews. It has been taken to a "local" post office which is actually out of my way despite technically being the closest so I cannot pick this up to the weekend. I attempted to have the parcel rerouted to a work's address but as the courier had not completed the card fully the, surprisingly helpful, customer service team could not do this. They were also unable to find the parcel on the system as the courier had put the wrong (I suspect non existent) address on the system. I am going to attempt to collect the parcel from the "local" post office at the weekend and hopefully they will find it.”
“I bought a breakfast bar table and 2 stools from eBay. Used parcel force to collect from scarborough, Yorkshire and deliver to Devon. Well done parcel force. Excellent service and value for money amazing. +++”
“I was waiting for a parcel from Ebay. I was informed by the seller that I had signed for it as Mrs X on 27.10.2016 at 8.52 am, when I was not even at home. My husband was at home and he certainly did not sign for it!! Parcelforce have either delivered it to the wrong address or kept it, but refuse to accept their mistake.”
“Ordered an item from Japan which took less than a week to arrive at Coventry's Parcelforce depot. From then on it all went south. It took longer to arrive at my local branch than it did to fly in from the other side of the world and when it finally artived, the tracker showed there were outstanding customs charges. It then took over a week for the customs fee to arrive by post, which I promptly paid (including Parcelforce's admin fee). 2 days later and no movement. Their official twitter account was about as much use as their delivery service. After saying "we'll sort this for you" they simply directed me to phone my local branch, where the parcel has now bern sitting for two weeks. The surliest man in the world picked up the phone after 10 minutes of hold music, before telling me my parcel was cleared for delivery and he didn't know why it hadn't left the depot. He then put me on hold (no hold music this time, just silence) for another 10 minutes before telling me exactly the same thing again but with even less enthusiasm. Oh, he did ask if I'd like my parcel delivered tomorrow. Believe it when I see it!”
“My item was due to arrive this morning before 1000. As it didn't, I called to find out what had happened. I was told my item was mis-sorted to the wrong dept and the item would not arrive tomorrow. I advised that this was unacceptable and I had ordered specifically for today as I needed it today and they would just have to find a way to get it to me today, I was told this couldn't happen, I asked then to escalate the issue, I was told this couldn't happen, I told then to speak to their manager, and the lady on the phone was shouting that the item could not be delivered today. I advised i would not be home to receive the item tomorrow but they would only next attempt delivery then. This was at 0930. If a company finds they they have failed to honour their commitments, on a service that has been paid for, they should be doing everything possible to try to meet it or to come close to meeting it, they have the entire working day today to get the item to me, but instead they choose to deliver it at THEIR convenience the next day. This is entirely unacceptable.
Edit”
“As a company we have experienced countless problems with not only the service of parcel force, but also the poor service we receive from our account manager.
We have since requested a new account manager and were told this is not possible.
The account manager is extremely rude and has terrible customer service skills, with inability to communicate.
Customer service is not a priority to this company.”
“I purchased an item from the USA and things looked good on the USPS tracking until it hit Parcel Force. Spend a couple of days waiting for the customs charge to come through which is normal until I tried to use the reference number supplied to pay these charges online. The number was incorrect! I then tried to call parcel force to try and sort the problem and got through to an automated service and again reference number not recognised.
I then was put through to someone in customer service who then transferred me to my local Parcel Force as my item was actually there. I was then told that there had been a problem with there computer system and someone would call me to take my payment manually. I eventuality got a call back and was told that they where very sorry and my parcel would be delivered the next day which was Thursday. Thursday came and still on hold so called them. They apologised again and said that my payment had gone through but due to an internal communication problem my item was still on hold and would be delivered the following day (Friday). Friday now and parcel still saying on hold. This is a total joke! I post quite a few parcels and regardless paying 24hr or 48hr delivery it's a total lottery of when the delivery will reach its destination!!!! Totally understand why they get such poor reviews.”
“I waited in for a fresh meat delivery. The delivery slot time passed by an hour. The driver had left my package at the wrong address as I received a text message from Parcelforce informing me that it had been delivered and it most definitely hadn't. After several frantic phone calls, a Parcelforce van came back with my goods and a disgruntled driver blaming me for not having a house number showing, ( our house is not numbered but has a name which is visible), and also informed me that he had a lot of work to do as the usual driver was not in this week, which is not my problem. I informed the meat company and they said a driver should not speak in this way to a customer.”
“I have to disagree with the reply from Parcelforce re their tracking process. Having paid for Customs and Clearance last week, it stills shows them waiting for payment. I did receive a confirmation that payment had been received and the package delivered yesterday but ......”
“When I booked online collection, the instructions said to print documents at home and driver would have a plastic wallet to put them in. When the driver arrived, he did not have plastic wallets and so had to wait while I attached the form to the parcel, which he was not happy about. His command of English was poor and so had trouble understanding me. He did not want to sigh the retail customer receipt for me, telling me that I have to sign it. in the end, he did. His van was unmarked, he did not show me ID and he only had on a parcel force reflective vest. This is not the sign of a professional company that cares about its customers. The positive was that the parcel was collected very quickly from the time I set up the order.”
“If I could give them a negative star rating I would. First, I never received any notification that my parcel was being held pending payment of custom charges. I only knew because of tracking. I had to do a Google search to find out exactly where my parcel was and rang customer services to try and pay the charge. They couldn't take my payment because the system was done, but promised to ring me back very shortly. The next day I rang again. The idiot I spoke to was essentially 'why are you ringing me' in his attitude and lack of information. He told me to ring depot direct and gave me the number. It was the wrong number. Tried the main number again and got some apologetic guy at the Cambridge depot who couldn't help me. Managed to get the depot on the next attempt to be told she couldn't take my card details as it was an unsecure line but she would ring me back in ten minutes. She didn't. I rang again to find the depot closed. The guy at general customer services could only suggest I ring complaints on Monday as he couldn't help me. I emailed, tweeted, and posted on the Facebook page to be told to ring the depot and they would ring me back (already tried and they don't), that their payment system hadn't been working but was now fixed but not the line for it (which leaves me.. Where?!), and that my number had been passed to the depot with a note to ring me back asap. They didn't. In desperation I drove the half hour to the depot, paid the charge and collected it myself at expense and effort on my part while saving ParcelForce from doing the actual job they were PAID to do. Utter waste of space. They should change their name to ParcelFarce.”
“Bunch of idiots. Waited in all day for a parcel to be collected my end, changed all my plans to stay in for the time slot and they didn't arrive. They then send they did attempt to collect parcel. They are a bunch of liars and all thick.”
“An important medical device which was sent from Texas to London arrived Sept 29th. Since then it has been held in customs. The Relevant papers were completed. Today October 21st it still hasn't been cleared. Each time we speak with parcel force we get the run around, with them either claiming to clearing "today" or blaming customs. I personally spoke to UK Customs on Oct 19th, only to be told that parcel force didn't send over the papers. After raising the issue with parcel force we were offered an apology
and told it would be expedited. We were promised by Jo Taylor that it would've been cleared on Oct 21st. Today? an email from Martin Smith is received asking for an invoice for the value, which was sent ( received an email on Oct 17 acknowledging receipt). This is a medical device needed for a patient.”
“Got a text saying a parcel was coming. Waited all day and nobody turned up.
I kindly spoke to customer support (London) and the lady was extremely rude to me. She cursed underneath her breath and was unprofessional even though claiming that she has been working for over 3 years.
I would NEVER recommend them to anyone, not even if they're doing services for free.
Your parcel WILL go missing or will be damaged. AVOID at all cost.”
“My brother has sent me 21 bottles of wine and a Real Madrid T shirt from Spain. Today I received a box (different to the original one) with only 17 bottles of wine and without the Real Madrid T shirt. I have the impression that someone has taken the bottles of wine (I hope they enjoy drinking them!). When I rang the customer services department, after a long chat they told me that they smashed 4 bottles of wine (they have not sent me a picture of the broken bottles). When I enquired about the T shirt they said that it is with them!! So if I don't report the missing Real Madrid T Shirt I would never have it.”
