“If I could give them a negative star rating I would. First, I never received any notification that my parcel was being held pending payment of custom charges. I only knew because of tracking. I had to do a Google search to find out exactly where my parcel was and rang customer services to try and pay the charge. They couldn't take my payment because the system was done, but promised to ring me back very shortly. The next day I rang again. The idiot I spoke to was essentially 'why are you ringing me' in his attitude and lack of information. He told me to ring depot direct and gave me the number. It was the wrong number. Tried the main number again and got some apologetic guy at the Cambridge depot who couldn't help me. Managed to get the depot on the next attempt to be told she couldn't take my card details as it was an unsecure line but she would ring me back in ten minutes. She didn't. I rang again to find the depot closed. The guy at general customer services could only suggest I ring complaints on Monday as he couldn't help me. I emailed, tweeted, and posted on the Facebook page to be told to ring the depot and they would ring me back (already tried and they don't), that their payment system hadn't been working but was now fixed but not the line for it (which leaves me.. Where?!), and that my number had been passed to the depot with a note to ring me back asap. They didn't. In desperation I drove the half hour to the depot, paid the charge and collected it myself at expense and effort on my part while saving ParcelForce from doing the actual job they were PAID to do. Utter waste of space. They should change their name to ParcelFarce.”
“Bunch of idiots. Waited in all day for a parcel to be collected my end, changed all my plans to stay in for the time slot and they didn't arrive. They then send they did attempt to collect parcel. They are a bunch of liars and all thick.”
“An important medical device which was sent from Texas to London arrived Sept 29th. Since then it has been held in customs. The Relevant papers were completed. Today October 21st it still hasn't been cleared. Each time we speak with parcel force we get the run around, with them either claiming to clearing "today" or blaming customs. I personally spoke to UK Customs on Oct 19th, only to be told that parcel force didn't send over the papers. After raising the issue with parcel force we were offered an apology
and told it would be expedited. We were promised by Jo Taylor that it would've been cleared on Oct 21st. Today? an email from Martin Smith is received asking for an invoice for the value, which was sent ( received an email on Oct 17 acknowledging receipt). This is a medical device needed for a patient.”
“Got a text saying a parcel was coming. Waited all day and nobody turned up.
I kindly spoke to customer support (London) and the lady was extremely rude to me. She cursed underneath her breath and was unprofessional even though claiming that she has been working for over 3 years.
I would NEVER recommend them to anyone, not even if they're doing services for free.
Your parcel WILL go missing or will be damaged. AVOID at all cost.”
“My brother has sent me 21 bottles of wine and a Real Madrid T shirt from Spain. Today I received a box (different to the original one) with only 17 bottles of wine and without the Real Madrid T shirt. I have the impression that someone has taken the bottles of wine (I hope they enjoy drinking them!). When I rang the customer services department, after a long chat they told me that they smashed 4 bottles of wine (they have not sent me a picture of the broken bottles). When I enquired about the T shirt they said that it is with them!! So if I don't report the missing Real Madrid T Shirt I would never have it.”
“Wish I could give minus points too as this issue caused so much frustration and stress.
Was supposed to receive the parcel on 5th October and now it is the 18th. We spent more than 8 hours on the phone talking to various staff at the Essex depot but every time we called there was no record of any of the requests to change address online or over the phone, agreement to wave delivery fee due to their incompetence, and querise about why there was no delivery when they said there would be a delivery the next day (this happened several times). Apparently they write the outcomes of these conversations on pieces of paper that then get lost and no one knows anything about them.
Worst service ever. I just want my parcel from my grandma! Can someone please solve this otherwise I will never use this service again.”
“I would have actually given them minus stars if it was available but I had to select 1. I sent a parcel to my daughter as part of an early Christmas present. The item was collected on 3 October sent Express AM so 'should' have been delivered no later than 4 October, it's now 18 October and still no parcel. They originally admitted that the driver didn't put an address label on it, they then after reviewing CCTV saw that the parcel had left the depot in Coventry, I asked how could this happen considering it hadn't got an address label on it and it couldn't have been scanned onto their systems. No reply to this... We then find out that it had been delivered to a wrong address, thankfully the gentleman that received it rang and told them he had got it in error, if he hadn't of called we still wouldn't know where it was. Since then, I have been told it is due back in the depot tomorrow and it will be sent straight to the manager a Lewis Wilson who will give this his priority on the 10 October and get it re-delivered to the correct address. Well this manager can't be any good because I've been chasing them ever since, I was then told sorry it hasn't actually arrived back at the depot it is at the hub, 2 days later eventually told it hadn't even been collected from the gentleman who had received it in error. I have now been told that it was collected on 13 October in the evening and they will attach the correct address label and re-deliver this on the Monday 17 October, it's now Tuesday the 18th and I'm still waiting, I've now been told to keep an eye on the tracking as it will be updated by Wednesday. As you can imagine I'm not holding out much hope on this and am expecting yet another excuse. I have never ever received such bad service in my entire life, it's just disgraceful. Why oh why I should be the one that is having to chase and try and find out where my parcel is I will never know, especially as Parcelforce have admitted they are at fault. It's just been a catalogue of errors from the start. How they can misplace a 40" Television I will never know. The worst part about all of this is because they haven't said it is 'lost' I can't even claim on the compensation. I will never ever use them again and neither will a lot of my friends and family. If you haven't got good customer service you may as well not bother being in business.”
“I was sent a parcel from the UK. We paid extra money to get it in two days. Now has more than 4 days. In the system shows that the parcel has arrived to its destination, we called them they said the parcel is not even exported yet. I never ever experience worse service as parcelforces. They need to be ashamed of themselves . Every one is complaining. If you are not able to do something don't do it and leave this business”
“Parcel went to wrong depot so delivery time missed.
Other couriers never seem to have this problem and as Parcelforce has been around a long time it would be assumed that they have learned by their mistakes. But that's not the case and this is just the tip of the iceberg in their long solid road of cock-ups.
This parcel was sent to me so I had no say in the matter of which courier was used. But whenever I send a parcel I NEVER use parcelforce as they allways cock it up.”
“This is the picture that tells the story.
I've had Parcelforce twice indirectly (Ikea order, package from another country...) so I wasn't in grade to decide if picking Parcelforce or another one.
https://goo.gl/photos/8RUu1MVozSzfyUYH7
After going out from work to get the package, having a SMS in my face while waiting saying they tried to deliver (I was at home as the picture demonstrates) and no card was left, I suddenly called. The driver was there after 10 minutes and didn't say a word.
Why is this business still on the market?”
“Not very good at all. Nobody picked up a box for the entire day. I left a message using the form on the Contact Us page. It was never answered. I called the local depot three times; each time I was told that somebody would call me to arrange a time for pick. Nobody ever called. I suppose it is difficult to change a public service mammoth bureaucracy like the Post Office into a private service gazelle, but after so many years of trying the performance should be better than it is. On two occasions the local depot 'could not be contacted' and somebody else answered.”
“Once again Parcel force failed to deliver in the time paid for. My two parcels were sent on a 48 hour delivery. The first arrived on time but the second disappeared into a hub. It was delayed by at least a day as I write this and who knows for how much longer.”
“Absolute garbage service. Tried using Parcelforce for my business but quickly realised there's a good reason they're the cheapest out there. Parcels (perishable) undelivered or delivered days late (despite being on "next day delivery"and clearly labelled PERISHABLE). And going through the claims process is designed to make you just give up as they really will make you jump through hoops despite them being in the wrong, ridiculously time consuming. I quickly changed courier.
Now having ordered something from another company I am expected to stay in 7.30am - 17.30pm so that they can deliver. They've supposedly tried to deliver 3 times this week twice when I was in and nobody knocked on the door, third day the lady I spoke to at Parcelforce told me to give her my number to pass onto the driver (which i did) so that he/she could call when they were nearly there so I could look out for them- call never came, surprise surprise.
Sham of a delivery service and there's a good reason your review score is so low. Sort it out Parcelforce.”
“Parcel marginally over the weight limit. Has no facility for paying a supplement to cover any extra cost involved. Returned parcel to me next door. Driver had a grinning "couldn't care less" attitude. When I said I would add my negative review to the rest online, he said "Do what you want" Trouble is Pacelforce as the ex arm of the Royal Mail picks up a lot of the incoming parcel business from abroad simply by default. It's a bit like BT with their line rentals - you have a privatised monopoly so you get the worst of all world's! My advice - avoid like the plague and go to any of the other couriers such as USB (very good), TNT (excellent) or DPD (excellent). I had so much trouble with these shysters in the past at the SE depth in Charlton, I must have had a block to choose these jokers. They got £30 quid on my money for fxxking me about!
Avoid AT ALL COSTS”
“Waited for a delivery, either the 26th or the 27th. After waiting most of the morning on the 26th, I left the house, to finding a card on the floor stating'no-one at home at time of delivery'. I called to explain what occurred. I was advised the package (microwave) was still on the van, notnyet at the Post Office, and delivery was re-arranged for the 27th. I again waited most of the morning, then decided to check the tracker, and found that the package was at the post Office anyway! I then called to make a complaint, which was not well received by the female that answers the phone at the depot. She was quite arrogant, and She implied heavily it wasn't my doing, and that they could only re-arrange delivery for three or four days later. I had specifically taken you days off in order to be at home when the microwave was delivered, and was not going to do it again. I then had to make my way to the Post Office, and return in a taxi, more cost.i would not recommend this company at all.”
“Horrible service! Never use it. I send a parcel a week ago payed 107 pounds and they keep my parcel due to restricted item which were batteries. They should send my parcel back but no they take it for themselves. Rubbish company”
“Parcel out for delivery on Wednesday according to their tracker - waited in all day only to find later the tracker now said 'insufficient address' Phoned Parcelforce to confirm address and give them my phone details in case there was a further problem - was assured item would now be delivered on Thursday. Waited in all day Thursday only for exactly the same problem! Spent another 20 mins. on phone to Parcelforce on Thursday confirming all details again - was assured would definitely be delivered on Friday. At no time did anyone (e.g. the delivery driver) have the sense or courtesy to phone me! Checked their tracker first thing Friday morning only to find the parcel was still not out for delivery. Phoned yet again and was told there had been an error and parcel had not been sent out for delivery on Friday after all and it could now not be delivered until Saturday or Monday! Explained that I could not waste more more time waiting in and instructed them to return the parcel to the sender & that I would phone the sender to cancel the order which I duly did. Not expecting to hear anymore from them, I was amazed when the door bell rang around midday on Friday - it was Parcelforce with the delivery! Asked why it was now being delivered when I had asked for it to be returned, he just gave me a an angry look and said he would take it away again.
All in all an utterly miserable experience (not the first time this has happened with Parcelfarce) and will avoid any supplier that uses Parcelfarce in the future!”
“I ordered a bottle of whiskey from a company based inScotland.
On the day I received a text message from Parcelforce telling me that it would be delivered before or on 19 September. The day before the 19th I received a text message saying that it will be delivered on the Monday 19th . On the morning of the 19th I will receive the text message telling me that it would be delivered between 10.16am and 11:16 AM it was delivered at 10:45 AM. That's what I call excellent service and based on that service I'm going to use Parcelforce all the time I don't think I've ever had such excellent service from a parcel delivery company. I'm not sure why these other people are given them such bad reviews but for me it seems like a five star company.”
“Attempted delivery several times - latest being today when I was out for 15 minutes having taken the day off work to wait for the parcel! The problem is that they do NOT allow any statement of a necessary delivery window. Also I am told that the parcel is being held in Stoke and I live in Stockport. That inconvenience rules out my driving to collect the parcel. And finally, the web page is totally inflexible with absolutely no option to communicate to them other than via a web form to customer services. We'll see if they reply to my frustrated query.”
