“'tried to deliver' twice, didn't knock door or ring bell, didn't leave a note. Before the 2nd attempt I even left a giant sign on the door pointing to the bell. No customer service, no working depot number, no way to contact.”
“was asked at the post office what was in the parcel told her large ceramic vase she advised parcel for because it was large and bulky she did not say ceramics are not covered if damaged even though it was well packed marked fragile, it arrived at my buyers total smashed put a claim in to parcel force took two weeks to reply saying they do not refund for ceramics lost £150.00 for item plus postage !!!”
“sent parcel next day delivery Saturday for customer's job did not get there till Tuesday
so customer sent back as arrived too late. Paid £34.00 and then £15 return and Pacelforce refunded me £9 YES a whole £9.
I CAN'T BELEIVE THIS COMPANY IS STILL TRADING THEY ARE USELESSN PLEASE DON'T USE THEM THEY ARE RUBBISH AND SHOULD BE AVOIDED AT ALL COSTS AS THEY ARE RIP OFF MERCHANTS. I will never use them again so BE WARNED if you use them they don't care about customer satisfaction THEY ARE USELESS WELL NOT EVEN THAT GOOD”
“Parcel not delivered despite arrival in UK on 15.09.23 . It's 30.10.23 and still not received after 6 weeks. Called numerous times, emailed, enquiries requested on both sides, nobody able to help. I would give a 0 if possible, will never use them again.”
“A joke. They send an SMS phone call to say what time period it's going to be delivered. It wasn't. Then a note it's being delivered next day. No phone call or tracking online. We weren't in. Nothing the next day. We then 'arranged' online that it would delivered the next day and left one of their cards on the door to deliver to a neighbour ( a choice of two). No. Another we'll deliver it next day. Hermes, you're all forgiven!”
“Recently, 2 items sent have been severely damaged in transit. I believe that they were securely wrapped that with care they would reach their destination intact. The issue is that I don't know how roughly they are going to handle the parcel ... So how can I judge what packing is required. The level of packaging I used was sufficient that I could have delivered them to the destination without damage, SO WHY CANT YOU..dreadful service and poor follow up service ... I will use DPD or DHL in future. What was once a respected company can't be trusted anymore ...very sad.”
“Will never use again. Raised a claim after 3 weeks for non delivery of a parcel to South Africa. They took 3.5 weeks to respond that they could not find my parcel! By this time I already resent another parcel with another courier at extra cost. Unbelievably after 2 months Parcelforce actually delivered the parcel and then rejected my claim. I was not even entitled to a refund of the fee I paid them as they do not guarantee delivery in the timeframe they stipulate. Absolutely rubbish service!”
“How is this company still going?!?! Wish I could give no Stars! Told me twice they had attempted delivery but did not.
Then stated it had been left with a neighbour but didn't say which one. After an hour of trying to get through to a person. I was told the number of the house where it was left. Which was a 20 minute walk away from my house. And they weren't even in.
I still don't have my parcel. Disgrace.”
“Firstly I sent a parcel Express 48 that arrived 2 days late, entitling me to claim. I sent an email to claims. They replied giving a reference and my tracking number and a link to claim. Another. You've guessed! First two questions what's your reference and tracking number. The reference number was rejected, it was hyphenated, they don't accept hyphens. Why put one in. Then a few pages about mine and the recipient's details, and when I sent it - IT'S ALL ON MY TRACKING NUMBER. Eventually, 4 pages later I submitted it and it was rejected. I couldn't find out why so contacted chat. All my details again to get through to someone who had no more idea than me. A good way to stop claims. I gave up, I'll never get that hour back, nor this one.”
“The service of Parcelforce is very poor. I still haven't recieved my parcel. I've been waiting for around 5 days and they keep saying that they attempted to deliver the parcel but there is no proof that they did. They didn't ring the doorbell nor did they leave a card to let us know that they were here. This is not the first time and I find this service appauling. I contacted the customer service on the day and they still haven't solved the problem. On the same day, I ordered products and received them from another courier service and they were perfectly on time. However, Parcelforce has failed to do so and is stalling my order.”
“Parcel Force are terrible, Two parcels sent at the same time as Express 24, one took 5 days the other took 10 days, absolutely ridiculous forvwhat should be next day delivery.
Contacted them and they actually don't care as they have been paid and they said you don't get a refund”
“Honestly do not get how this company still exists. Not fit for purpose!! Why do businesses use it? I've NEVER had an easy experience with them, to the point I dread seeing that an item I've ordered has been sent via Parcelfarce.
Just wasted another 4 hours of my life waiting in and ringing that ridiculous " helpline" .”
“I will never use Parcelforce ever again. Completely untrustworthy.
I mailed an extremely sentimental item which never arrived and was tracked to a location and then not traceable. Was then told the item was not covered and this was clear in their terms and conditions. I was clear on the customs form what was contained in the parcel as i had to declare it and was not told it would not be covered. I can accept if the item arrived damaged it would not be covered but for an item to just disappear into thin air and suddenly not be traceable? No way.
This company is way off the mark with their customer service too.”
“Never ever send any parcel with Parcelforce if you don’t want it to be lost! I shipped a camera worth over £1500 to Ireland. It didn’t go through customs so they were supposed to return it back to me. After waiting over 2 months with no response from them, they delivered it to wrong address even though the address was clearly stated on the package. They sent me £100 cheque as a compensation and denied to pay the actual amount of the camera. So I lost £1500. Do not trust them!”
“2 DAYS IN A ROW DRIVER SAID THAT HE WAS UNABLE TO FIND US DUE TO INSUFFICIENT ADDRESS DETAILS. WE ARE IN A 400 YEAR OLD BUILDING IN A SMALL VILLAGE AND BEING A WELL KNOWN EX PUBLIC HOUSE ARE VERY WELL KNOWN. THEIR DRIVER TRACKING APP SHOWS THAT THE DELIVERY VEHICLE NEVER CAME NEAR THE VILLAGE. I WAITED NEARLY AN HOUR FOR PARCEL-FORCE TO ANSWER THEIR PHONE. STAFF UNWILLING/UNABLE TO HELP ME.
INFORMED OUR SUPPLIER (PMT MUSIC) THAT WE REGRET THAT WE WILL NOT BE ABLE TO ORDER GOODS FROM THEM AGAIN IF THEY CONTINUE TO USE PARCEL-FORCE. (we get daily deliveries without issue via other couriers)”
“I booked on the Parcel Force website and paid extra (double the price!) for a Saturday delivery as my brother's only at home then. No parcel. It was delivered on the Monday so I have been trying to claim a refund if the Saturday supplement. Parcel Force required me to send them proof of the transaction, which they already have on their systems under my reference number! I ended up having to send them a screenshot of their own web records! Utterly ridiculous. And I still haven't had a reply or a refund. Appalling service.”
